Only problem is that its funny whenever I visit this store they never have Ice Cream. Other than that top class service. Possibly get a board saying no Ice-cream then there would be no reason to wait for nothing in the drive thru.

I enjoy McDonalds normally, but despite living in walking distance from this store I generally avoid it. Especially the drive through.Unfortunately I had to use it recently to get a meal quickly for my son. Trying to order something as simple as six chicken nuggets and nothing else was a nightmare. The drive through operators often have a limited amount of English. Admittedly I speak no African language at all, but I dont work in an environment where I am required to.I just wish that employers would put people into positions where they are required to do something as basic as speak the language the majority of the customers they will be dealing with speak competently. Six nuggets sounds nothing like four royales

Just got back from McDonald’s Capricorn- 20:20pm. ..Sunday,10th October 2021… I am appauled by their staff.. Even though it was Loadshedding… We were given the go ahead by the security guard to go through the drive through- when we got to the ordering station it was off- we then proceeded to the next window.. At the same time, when we stopped at the window, a male staff member came to the window - turned his BACK ON US- continuing to do what he did on the till … we hooted - TWICE and he JUST WALKED AWAY! Where is respect, let alone CUSTOMER SERVICE from this store…I would really like to know the reason why he walked away from customers that wanted to BUY something! (even though I am very aware that Load-shedding was happening) he could have stuck is head out and say “sorry we closed or whatever! …This frustrates me- sickening!

Could you please explain the meaning of this? Ordered through Macdonalds via Mr Delivery at Capricorn to find a burger that has a bite. This is so disgusting and I feel cheated.

Not a very good experience my order took very long, i had to literally go to the till and find out. When I finally got the order it was short with 1 burger. And what happened to the Big Mac it looked small unfortunately I couldnt drive back because I was rushing off to somewhere. Otherwise I love McDonalds just this time around wasnt a good experience 😕.

Amazing service... So fast and the food is yummy

Worst McDonalds, CAPRICORN, Muizenberg.Staff were extremely rude.I attempted to use the walk-in to buy an ice cream as the drive through was extremely full, @20h15, 02 October 2021, only to be told they closed for walk-inns despite allowing a gentleman in not even a minute before me. I asked to speak to the manager, there wasnt one on duty and the door was shut in my face.What time does your store close for walk-inns? And why isnt this clearly displayed on the door?This is extremely frustrating

Came to order and the hygiene was absolutely appalling. The floors were covered in food but they continued to walk all over it and serve food. Chips were cold and stale! So sick of it man truly I am done with Mac Donalds.

The worst experience but its nothing new with this place. I have order 2 meals but only received meal.firstly who in their right mind will pay R82.00 for just a burger. I requested a regular meal on the new grand spicy which is R82.00 as the medium is R94.50. when my food arrived i have just received the burger.they have some nerve to tell me i just bought the burger..... and let me note that this is not the 1st bad service given by Capricorn Mc Donalds... very disappointed by this service. As seen on my order and payment below.

They made me wait outside even though the restaurant wasnt full. After about 20 mins I get in to order and the lady at the door already tells us Theres no icecream before I could put in my order on the self-help desk. So I went to KFC instead and I was helped within 5mins

Incompetent! Ask for a purple powerade...they only have black...mkay...they give me blue... your staff is a joke

Good to get your McFix but they can do better with burger stack ups Ive encountered rather messy looking burgers here and half fresh and half not so fresh McNuggets

If u dont check your order it will be wrong. Lookin at the reviews this store will be lucky to get to 2 stars.One of the staff in drive thru actually takes his mask off and eats while serving customers.MY REPLY TO THE STUPID RESPONSE FROM THE OWNER: YOUR stupid response indicates u dont see anything wrong with your employees not wearing masks when serving customers. Follow consumer rights/covid protocol thats quite simple to achieve or fire the employee. Secondly you as the owner should go for training on what is proper behavior when serving customers . Thirdly investigate instead of giving such cocky answers.

Online orders are cancelled after 30mins.Get a sms to say order on its way?????Contact details are down?Please sort out your online platform. The app is not effective

Incredibly incompetent and unproffessional staff...the staff really need to be trained on customer service, they seem to think that they are working at their uncles store! Their service is bad evrytime Ive been there and they take no accountability...I wouldnt advice anyone to purchase at this Mac D

McDonalds is a beginning however we have to be very careful about their name and their quality control today and my visit to one of the branches in Cape Town only Phase 2 problems and both are related to the quality control I have one Big Mac contain hair not only one it is to hairs and after I show it to the cashier they just replace it also there is another meal contain pieces of hair which is also being changes I like there process to change it fast I will work I dont like the control the cleaners on this the price is very smelly and contain smell like a chemical or something also their food are not clear at all

Awesome crew, always polite regardless of the time😀

Very quiet this morning, service a bit slow, fresh donuts and muffins, very nice

No ice cream available. I have given up on looking for McD ice cream at this venue.

Lol youll be considered lucky if you receive what youve ordered

A bit busy and bit of a long wait. But it was worth it though. Thank you

We used the drive through. Service was quick and efficient

Service is pathetic, like the staff is doing you a favoir

I wouldnt even give you guys a star because you are very slow and you forgot to give my meals correctly, so I honestly wont order by you guys again .

Ordered a mcflurry it was foam not ice cream. Wanted to order personally, staff forced us to use the self service, where we ordered the Mcflurry and Frappe. Staff came to report that they do not have the machine or cream for the frappe. We were forced to settle for the Hazelnut ice coffee as they do not return cash. There was difference that we also did not receive as the frappe was more expensive than the hazelnut ice coffee. Staff attitude stinks.

Quick fast service. I love the way they have these digital machines that works for you.

Just feel so disappointed after waiting bit long to get take away order, just to discover that no tomatoe sauce in packet when I got home.

Had egg shells in my burger once. But also they also say that theres no ice-cream, but they have Mcflurry and all the other stuff requiring ice-cream. Just an okay McDonalds in my opinion.

It was not pleasurable, we got the wrong orders, coke was flat, very rushed, and there were 9 nuggets instead of 10..

Opens at 7 according to the website, I went there this morning at 725 to get a coffee and it was still closed. 🤔🙄👎.

Ice cream was too soft for my kids to enjoy mcflurries. Only reason I drove all the way out there.

The shop is very clean, but the team is Arrogant, shows no interest in customers.

So great morning only to wait for 15 minutes in the drive through for breakfast... HOW is PINKY and team running this place to the ground Im unhappy I love Mcdeez actually gave the food away because I was this furiousI wanted to give 0 stars

Great service and friendly staff. Short on sweetener though, so bring your own if you have it with your coffee.

The worse service not even service we got there at 7am this morning to get breakfast before work and the lady I assume the manager comes out oh we not open yet we just got here... no apology nothing.if breakfast is 7am they should make sure they at work atleast half hour early or an hour early. Unprofessional manager

The drive through speaker is too loud. There was a communication problem ... Cashier couldnt understand. Issue with the app. The queue was quite long.... Staff not really friendly

Baaaaaad service and dont answer the phone!

Service was reasonable, staff were friendly

The wait was long, no communication or telling the people to park... Basically standing in queue wasting petrol and then the order was meant to be no garnish and then sauce, garnish everything removed leaving my son with a dry burger.

Quick in quick out food was good staff on point

Exceptional service from Zikhona Daniso she can surely multitask

Worst Macdonalds in western cape if not the country. 😡😡😡😡

Neat and clean. Overall good service I was extremely impressed and will definitely visit Mc Donalds capricorn soon

Been there about 10 times... 5 of those times I received an incorrect order/ items missing. I am in no way exaggerating.First bad review Ive ever given on Google. Well done on being that bad, McDonalds Capricorn.

Great value for money and family oriented service. Staff found them very helpful and friendly ❤️

Drive through wait was a bit long however the friendly service from the staff and more importantly Nkosi saved the day so well done team and thank you for the delicious food. Yum yum :)

Had no ketchup and had no milk for my coffee on top of it made we wait a while even tho it was quiet.

Good coffee thank you!

Replacing flat warm coke with apple juice is not a solution?🤪

That is the dryest, most overcooked sauceless, quarter pounder Ive ever had the displeasure of eating. My request for extra pickles earned me a whopping three tiny slivers of pickle - thanks for that. And then to top it all off only two sachets of tomato sauce with an order for two burgers and two medium fries... did someone steal all your tomato sauce or what?

Drive thru service very good.

Drive thru was backed up for so long & when food was collected the fries was cold! Not cool 👎

A bit slow service but they okay

Good fresh food, and ever got a large order spot on

Clean and food came quick

Wasnt impressed with the fact that i was forced to use the self service desk even though there were ample cashiers just standing around and having private conversations

The preparation of orders could possibly be done speedily, waiting time goes up to 30-40 minutes

Food was as per normal, sadly we had to wait over ten minutes for our order and was harased by vagrants. Security guard arrived just as we were leaving.

I was impressed.. Only five customers inside at a time.. They provide resting place outside while you wait for your turn to go inside...i felt safe during this time of this pandemic.

Very good services and always feel great as a guest

The customer service is horrible, someone friendlier needs to be by the drive through window.

Love their food and service is excellent

Have limited menu and no alternatives. Have to buy large products as normal is not available. Oh yes no milk available so black coffee only.

Food is good, service is slower than Id like

Not bad Mcdonald is cool

The worst McDonalds Ive ever been to. Waited in the drive thru for 45 minutes and that was after I placed my order before I even paid. When I got my order, it was wrong. My beverage lids werent sealed and messed in the car.I will not go there ever again

Always Amazing Service And The Best Chips

Good McDonalds. Not the best. Orders are wrong alot.

Nice food,and quick services.

They didnt have ice cream. Everytime I go there they dont have ice cream or the machine is not working!

Drive through takes way to long.

Cashiers attitude and body language was foul.] My fries looked and tasted reheated and my milkshake was as if they mixed 2 flavours

If you like a leaning burger or even a dry one with one slice of pickle this is where you get it, however not all branches serve them like this. McDonalds has seriously lost their taste in quality food even though their building appearance might fool you. sorry mcds Id rather go for sushi

Great accommodation and their food is always the best.

Very dirty. Found the bathrooms to be the worst, all tables were dirty, floors.. not sure if the cleaning staff were on holiday.

It was great the service was quick the burger is amazing

Beggars at the collection window sour the experience. Sad state of the world, unfortunately.

The chicken nuggets taste like fish fingers. And it is so dried out. It is definitely getting worse

They have Joe 3 self service points in the shop, where can pay as well..Great McD..

Delicious food

Abit long with food, but order was correct

Its fine

Worst of the worst, slow, order is literally always wrong. We have been sitting here for more than 40 minutes as they have literally got our order wrong twice. What a joke!

Piss poor service. No condoments given. The staff needs more training

Very efficient and 3xpected Mc Donald fare 🍔🍟🥤

Food was very tasty

Customer service was 1st class

Great food experience again

This drive thru busy often. For some reason, its not and miss with hot chips. Other than that its a standard McDs.

Rude grumpy staff shouting one word instructions to customers. You have printed we care stickers over our orders. Follow through on your service

Here before 8am and there was no milk for coffees/hot chocolate. Long delay. Received incorrect order.

Poor customer service very disappointed

The self service kiosk is unnecessarily complicated and a waste of time

Friendly service

Served last on the Eat In option but ordered first. Food was cold.

Waited 30 minutes for food. Half the order was wrong . Manager useless. 0/10 wont be going back again

Waited about 20minutes after paying for customers in front of me only to notice they buying 5 cones with flakes. Luckily i got my orange as soon as i park at the pick up window.

Very disappointed in the service today and macds but sorry

As McDonalds go in Cape Town, pathetic. Waited more than 15 minutes for 2 filter coffees and a muffin. I was obliged to use the touch screen order system, even though there was no one else in the establishment at that time. I frequently use that way of ordering when a McDonalds is busy. This time, the guy at the till just didnt feel like working.

Experience was nice the place was clean and tidy just I waited long for my food