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Nandos Brackenfell Drive Thru
Old Paarl Rd Shop 102, Brackenfell Pick n Pay Hypermarket Centre, Brackenfell, Cape Town, 7561, South Africa
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Ab
Review №1

Very conveniently located next to Pnp hyper. The service at drive thru was quick n with no hassles

Ev
Review №2

Havent been here, lots of Mr Ds. Your food is simply Amazing!

Ve
Review №3

Nandos is doing much better, I had some bad experiences but they up there game. I have lots of respect for a restaurant that ups there game if they didnt perform well. Nicely done Nandos Brackenfell.

Ph
Review №4

I love Nandos meat, so I decided to try their Wrap @@@👏 I loved it more. Their drive through is quick, you order nd pay at the same time done. Simple

Ed
Review №5

Staff is neat and service is good. The place is not crowed and very clean.

Jo
Review №6

They have slightly improved. Sit down orders are good.

au
Review №7

Havnt had something here for a while nw but after my wife askd me to pop in there on my way home, I decided to also get me something, and I promise you, the chicken was too die for lol, really njoyd it, good work guys keep it up 😎

Ba
Review №8

Standard drive thru experience. No complaints. The food is good and service is friendly.

Mo
Review №9

Wow.The lady at the order window is super unfriendly.Staff make it so unpleasant.

Ka
Review №10

Went through drive through was a bit slow but food was hot

Pu
Review №11

Good food, affordable prices, great ambiance and excellent service

Vu
Review №12

They have good service and nice food.

Mr
Review №13

Drive thru more like a sleep thru.... 30min in the drive thru and i havent even reached the order windows. I could understand if they where busy but there is like 3 clients in side ordering 😞 i wont come back again

Ha
Review №14

Used the drive thru. Had to wait 35min in que to get 2quarter chicken and chips. Got home chips was cold and 1 quarter chicken undercooked. Rated them 3 stars. Since then customercare requested my contact details which I supplied. A week later no response from Nandos customercare. Change my rating to a 2star. Horrible service and poor food quality control.

Ma
Review №15

I took the drive through. the worker was helpful and did our order but also helped with best one to take. when we arrived at pick up point the chicken was ready. there wasnt a long wait. must say nandos chicken is absolutely tender and juicy. thank you.😍

Ro
Review №16

Great food as always and great service. Hardly had anything to complain about

To
Review №17

Really enjoyed eating the chicken here. The chicken was tender, juicy and flavorful. The Peri Peri sauce was amazing. Ill be visiting again but I head home. Im planning on asking for extra peri sauce packets so I can take back to States .

Ro
Review №18

Very understaffed, staff try their best but are unable to keep up with orders.

Jo
Review №19

No service. They blame Covid19... not like that in Port Elizabeth. Just too lazy to work... 1st time I have experienced this at a Nandos

Mt
Review №20

Very good service, friendly staff and awesome food.

La
Review №21

The food was exceptionally delicious. I will call in again.😘😘😘

Ke
Review №22

Quite slow service via drive thru. Needs improvement

Ta
Review №23

It was awesome, only had to wait for a bit longer due to loadshedding. We drivethru justa 5mins after return on electricity and am sure preparations did take longer bcoz of that. Servce is top notch and I always prefer to buy my Nandos at Brackenfell

Ni
Review №24

Was absolutely awful, bought a Family Meal. both our full Chickens tasted like was grilled the plated with some marinate poueed on it, no taste what so ever.Chips, rolls and wedges was perfect.Staff very friendly. Good care on sanitizing tables and very clean cutlery.Store very neat and clean.

Ay
Review №25

Staff absolutely awesome and food was so good tried something new and i wasnt disappointed.

He
Review №26

Great food quick and great service very friendly staff

Ni
Review №27

Nice

sh
Review №28

Waited for almost 30 min for a hot pot but a guy African me coloured got his chicken before my small hot pot or should I say cold pot bad very bad service no go people

Gu
Review №29

Lately the waiting period for collection of food via the drive through has been slow

Ya
Review №30

Food is good. Waiting period is a bit long at the drive-thru

Jo
Review №31

Fast service in the drive through

IB
Review №32

Good services and clean area

Ja
Review №33

Excellent service, drive-thru experience was good and effective.

Jo
Review №34

Very nice place to eat and the food are great

Cy
Review №35

We ordered an eat in meal... ½ chicken extra hot with side rice and mielie and ½ chicken extra hot with Slaw.Food was great, but the cashier said something bazaar... why dont you people go on holiday, as now we must work throughout the holiday!We were speechless to say the least. The store was being cleaned way before 19h00, we had mo one attending to our further needs, Nandos is a hands-on meal... NO SERVIETS, NO ATTENDANTS! EVERYONE BUSY CLEANING!! BAD SERVICE!WE WILL NOT BE RETURNING THERE SOON. TO THINK WE CAME TO REDEEM A CLUCKING COMPLAINT VOUCHER... CAN WE HET IT RIGHT FOR ONCE... WE IN AN ERA WHERE RESTAURANTS ARE CLOSING ITS DOORS. NANDOS IS A WELL RESPECTED INTERNATIONAL RESTAURANT THAT HAS AN EXCELLENT BUSINESS MODEL THAT WORKS.

Ma
Review №36

The chicken was a but dry, the sauce was almost none existent, sadly we only realized when we got home

Ma
Review №37

I didnt do the drive thru but had a good meal in the restaurant. Good service and good food

Fr
Review №38

Ordered dinner to the value of +R350 at 17:15pm online and was notified it will be done by 18:00pm. Got there and it still was not ready. Customer service was good, however it seems staff under pressure about 6-7 staff members dealing with walkins, uber eats driver orders and drive thru customers.

Ca
Review №39

Service was easy and quick!

Gi
Review №40

Service has really gone from 10 to 1 in a few months. Order never comes as requested, oh and never order a take away. 8 to 10 minutes is a total joke. More like 45 minutes... Went from my favorite to my least favorite Nandos in just two months. P.s I buy here every week, today will be my last.

Cu
Review №41

Not eaten at a Nandos in years and it was a pleasant experience.

Ts
Review №42

Place barely busy, drive thru reception could be better. Food always good

An
Review №43

Love it , fast driverhru service

an
Review №44

Efficient service and freshly prepared food

Al
Review №45

Order the new Perinaise burger with the avo and caramelized onions only to get home and have a plain burger. My husband ordered livers, in the tangy tomato that we had to wait extra for, but received lemon and herb. When trying to phone them the line keeps cutting off. No help there and cant drive up and down.

En
Review №46

The worst Nandos, drive thru is slow, my rice tasted old, hard & it was cold. No thank you for me. However the staff was great but not the food.

Ke
Review №47

Waiting time to get food on Friday its its busy they to look in to it

Ja
Review №48

They were very slow tonight waited ages for our food

Ly
Review №49

Nice service good food

Ri
Review №50

Nice and lekker fresh food.

Hu
Review №51

Good food and friendly staff!

Ma
Review №52

Amazing take aways!! Creative and different.

Li
Review №53

Value for money when you buy the oulled chicken burger and chips on a Portuguese roll for R50

Li
Review №54

Wonderful service from the friendly staff, both inside and at the drive thru. The food never disappoints either.

Me
Review №55

The food is always good.

Vi
Review №56

Wrong order twice in a row

Wa
Review №57

Check your order before leaving 🙈

Je
Review №58

Quick, easy and a great meal! Highly recommended.

Ju
Review №59

Order always on time and very fresh, always a pleasure going there

zi
Review №60

Food is great but service is slow

He
Review №61

Quick and easy drive though

Mb
Review №62

Best experience ever im proud of theme

Jo
Review №63

Order 1 burger short, 1 chips short. Waited 45 min for foodQuality very averageWill not support Nandos again.

Ma
Review №64

A beautiful, spacious restaurant.

As
Review №65

Service was exceptional

Ki
Review №66

Very disappointed with the potato wedges I received. It tasted old

da
Review №67

Went in to order our food and waited 50 minutes for our order, disorganized,

Ax
Review №68

Great service

Sa
Review №69

Very nice and have big parking area

Th
Review №70

Very slow on service

fr
Review №71

Wonderful service I had a hick up with a payment and they sorted it out with all honesty and integrity. I got my money back and compensation for my inconvenience

No
Review №72

Was impressed with the general look of the establishment,service was prompt and friendly. The food was fresh and met the general standard I have come to expect at Nandos. Was impressed to see that they also offer alcoholic beverages which would also make it a place to take a group of friends to hang out and connect and not just a place for takeaways.

Be
Review №73

Good clean place to fill an empty stomach. Ample space and scenic views. Friendly and efficient staff. Please visit them.

In
Review №74

It is super slow, but the food is good.

Sh
Review №75

Enjoyed the lunch. No waiting period.

Mi
Review №76

Great food and fast and friendly service

Ma
Review №77

Very quick and efficient

Jo
Review №78

Ordered and paid for 2 burgers, both with extra halloumi, neither of which had halloumi on.

Ni
Review №79

Fast but not always the right orders.

Ru
Review №80

Easy accessable and food did not take very long

he
Review №81

Asked for lemon and herb but got peri peri

Ni
Review №82

Best service...awesome staff...fast and reliable.

He
Review №83

Pita and burger tasteless. Avo was not ripe.

Ga
Review №84

Excellent service from staff and fast preparation of food. The seating area is very spacious, neat and tidy. Food tastes great as it should, thumbs up Nandos B/fell staff!

DA
Review №85

Great food... Just double check all orders before leaving. Twice things were missing in our bag

Ta
Review №86

Good but poor customer services

Ri
Review №87

Nice cosy place to sit down and hav a meal

Ta
Review №88

👍

An
Review №89

So far, so good. The cashiers and staff are always friendly and willing to assist.If youre looking for quick service, good feet space and seating, try Nandos Brackenfell.Trust me, youll thank me.Please like my review by clicking on the thumbs.Enjoy!!!

Ta
Review №90

Good

Ma
Review №91

Nandos knows what a Drive thru is all about....keep up the good service

Ma
Review №92

They serve me well

Er
Review №93

The first window has no one to take order, the second window the lady is very rude, and tells us to go back to the 1st window... What a service

Pe
Review №94

Awesome service and friendly staff..

Ma
Review №95

Great food. Friendly staff. Centrally located. Has a drive through. If you looking for a tasty meal on the go give their hot pot a try.

Ga
Review №96

Had to wait because they did not have an ingredient for the milk shake I ordered. Previously, I ordered cool drink with my order and when I got home, it wasnt in the parcel. I phoned them and was told I could pick it up but I never did. So check your order before leave.

Bi
Review №97

Its good food

Jo
Review №98

Worst customer service. Only client not just in the drive thru but entire restaurant. And I only ordered a wrap and festa chips. With 2 milkshakes. After the photo was taken 7 more minutes past before I was attended to and received my order.

Jo
Review №99

Very poor drive through service

Ja
Review №100

The food is cheap. The food is delicious. The staff is friendly and helpful. The place is clean. There is a toilet. There is space to sit down and even a table for up to 10 people.

Information
100 Photos
100 Comments
3.7 Rating
  • Address:Old Paarl Rd Shop 102, Brackenfell Pick n Pay Hypermarket Centre, Brackenfell, Cape Town, 7561, South Africa
  • Site:https://www.nandos.co.za/
  • Phone:+27 21 981 1680
Categories
  • Chicken restaurant
  • Chicken wings restaurant
  • Dessert restaurant
  • Family restaurant
  • Fast food restaurant
  • Health food restaurant
  • Takeout restaurant
  • Portuguese restaurant
  • Restaurant
  • South African restaurant
Working hours
  • Monday:10AM–10PM
  • Tuesday:10AM–10PM
  • Wednesday:10AM–10PM
  • Thursday:10AM–10PM
  • Friday:10AM–10PM
  • Saturday:10AM–10PM
  • Sunday:10AM–10PM
Service options
  • Outdoor seating:Yes
  • Curbside pickup:Yes
  • No-contact delivery:Yes
  • Delivery:Yes
  • Drive-through:Yes
  • Takeaway:Yes
  • Dine-in:Yes
Health and safety
  • Mask required:Yes
  • Temperature check required:Yes
  • Staff wear masks:Yes
  • Staff get temperature checks:Yes
  • Staff required to disinfect surfaces between visits:Yes
Highlights
  • Fast service:Yes
  • Fireplace:Yes
Accessibility
  • Wheelchair-accessible car park:Yes
  • Wheelchair-accessible entrance:Yes
  • Wheelchair-accessible seating:Yes
  • Wheelchair-accessible toilet:Yes
Offerings
  • Beer:Yes
  • Healthy options:Yes
  • Quick bite:Yes
  • Vegetarian options:Yes
Dining options
  • Lunch:Yes
  • Dinner:Yes
  • Dessert:Yes
  • Seating:Yes
Amenities
  • Good for kids:Yes
  • Toilets:Yes
  • Wi-Fi:Yes
Atmosphere
  • Casual:Yes
  • Cosy:Yes
Crowd
  • Groups:Yes
Payments
  • Cash only:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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