I had a extremely bad service from the store manager at Vangate Nandos ( Merissca/Merissia) *she was so rude I couldn’t even make out her name when she said it* as my order was wrong , she was telling me it’s not her fault and had a very bad attitude and told me some unpleasant words as I was leaving the store!! Very poor management!!

Worst experience ever, waited more than 50 mins for my food. They only serve Mr Delivery, they should only open for them. It is ridiculous how unproffesional their service is. I will never come to this Vangate Nandos again it is pathetic.

Horrific services at Nando’s Vangate. Placed my order at 17h30 and was informed it would be ready for collection at 18h00I eventually received my order at 19h00 with the apology of sorry we very busyIf you hungry and expect decent service do not waste your timeAlso the sit in area was packed with very little adherence to COVID protocol

Good food, classic Nandos, would be 5 stars but theyre getting stingy on the sauce, the rolls way overpriced and the butter taste like flora, other than that, chicken still beats any other chicken joint by far

Why have a no sauce option for a wrap if you just going to add it anyway 🙄 kids couldnt eat it

Good and fast service. Food top notch

AWFUL EXPERIENCE. Driver did NOT deliver my order apparently given it to the wrong person! Why didnt you verify the customer before hand over?! Pathetic customer service from this NANDOS VANGATE branch! I asked for the drivers number & you didnt call me back after calling you 3 times. Pathetic! Will never support u guys again!UPDATE: its now been a week since posting this review AND emailing your customer team. No Reply whatsoever. Totally DISGUSTED...

I will not come here again for breaking my fast

Nandos quality has gone down the drain.. Not a fan any longer

It has basically everything .. Yet abit over crowded at times .

Ordered on the Nandos app. Food arrived quickly and was perfect. Lots of extra sauce and was still warm when it arrived.

Helping and professional

Very disappointed and upset with nandos vangate. We ordered via uber eats app. The app even showed driver collecting. After waiting one and a half hours order got cancelled with no explanation.

I had a good experience at Nandos.

When a business has more customers, the service level get sometimes compromised. Especially affecting those who order online. In a nutshell I was disappointed!

Im very disappointed with my order, first of all the fries are not what I ordered they actually did their own thing. Number 2 my full chicken is dry with little sauce, the chicken should be juicy and the sauce must be visible because your chicken is very nice with an extra sauce that drips on it. Im not happy with my order😡.

Quality of food is bst

Was good

I am a regular customer, normally me and my husband eats in at the restaurant and never had a problem... the last few times decided to order via telephone and to be in the comfort of home... The first time was for delivery and there were items missing... I called the shop and they said they will add it to my next order... second time I ordered was also delivery and asked them about the items that was missing in my previous order, delivery came and some items were wrong... flavours, skin on chicken etc.And also they did not send missing items of the previous order... I called the shop again and they apparently forgot and sent it with the driver..Third order today was for collection because delivery was not available and once again order was not right... chicken was bland, tasteless, no extra sauce as I asked for.. skin on chicken when I asked for no skin, plain chips when I asked for spiced... I am very disappointed... is this how neverminded you are if its not an eat in at the restaurant???

Nice place to eat in.

Great food, amazing service and a fantastic all round experience.

Abit of a long wait but good food overall

Ordered online to have delivered with the only option being Vangate. They called to say they do not have pitas or spinach, no problem, changed to something else. Order arrives with the wrong cool drink. I ordered a Tab, specifically because there is a diabetic who would be drinking from the cool drink. The order arrived with a normal coca cola original. They could call to say they do not have pitas or spinach but see it fit to just send any cool drink. Also, this is not the first time Ive had an issue with Nandos Vangate. A previous order rocked up more than an hour after the estimated arrival time without any communication. I miss the days when I had Belgravia or Kenilworth as options when ordering online.

My food was undercooked but they replaced my meal but then you dont enjoy your meal any more because the first one was not well done. I mean I could see the blood coming from the meat... And plus Im pregnant so I am not supposed to eat undercooked food# why would I want to lambaste you what will I gain a free meal??

Staff not using proper protective clothing.Mask only there mouth is closed preparing food with out gloves...😢🙊

Service delivery average. Charge me for redbull energy drink which i never ordered. Chicken was bad. Complained to customer services and i was told the manager will contact me within 48 hours. I had to do a follow up. The manager George called me to apologize and told me to come in for a meal free of charge. Got home as I was just about to eat the meal, I found hair on the chicken. This was absolutely disgusting. I threw it away and didnt even bother to call the store. I will never ever buy food from this Nandos (Vangate)

Hi i orderd food this morning already and it has never came .. i am so disappointed in nandos

Good efficient service

Food was nice. Chicken was hot and saucy just the way I like it.

Good service... Lovely food... Good seating...

Fast and enjoyed the quiet and distance from other tables.

I had a nice time,your employees are very kind

Good place

Great Service nice food.

Had lunch at nandos vangate service was poor as we had to sit at a dirty table and noone bothered to come and clean the table but the waiters are up and down past us really now

Horribly horrific service!!!! Very rude waiter and manager. We were literally chased out of the restaurant because my daughter who had just extracted teeth brought her own meal to accommodate her situation. Never again!!!!

Placed an order online at 18:39. Got an sms that said Ill get the food at 19:30. The food was delivered at 20:34. It took me 15 phone call attempts before somebody in the store decided to answer the phone, then somebody asked whether they can deliver it the next day. Horrible service.

Pathetic mall

Great food but Nandos is a bit pricey.

Its nice and cool😎 igo there evertime ihave the chance it doesnt slip out of my hands i like nandos vangete ilove it come if your looking for agood nandos restaurant

The meals are always on time, meals are always fresh and ver friendly service was giveni reccomend nandos vangate mall!

Peri Peri Chicken. Good food and service

Can u guys please answer ur phone!!! I always phone for delivery and love ur food but its unacceptable to call more than 30 times with no response. My order has been messed up twice in the past but i enjoy the food so I will always be a loyal customer. Please get someone to take telephonic orders. Thanx!

Good

Would be five stars if the staff smiled more

The usual Peri Peri taste with excellent service

Placed order for delivery,food was disgusting,old chips,pita was broken and lettuce was dark green, like it was cooked.Its my 2nd time with this branch, i am very disappointed. Never againAnd customer care wasnt much help either

I just ordered 2 chicken bowls and a two litre cream sode R34 but instead got a 500ml coke included in my order...

Vangate Mall Nandos 😒Placed order and still waiting nearly 2hours now and no-one answering store phone. 😡 very poor service. Disgusting to be waiting so long. Very annoyed

They dont use gloves when they prepare your food its damn disgusting.

My second time ordering from the nandos app and there is a item missing on delivery

Really good

Good taste

I love this place because its flame grillchicken

Ohhhh I love nandos

There is no dleivery ita sucks .

Great service and staff

Tops

Always good chicken

It was a good experience.

Just like any other Nandos

Quick and friendly service

Good tasting chicken

The usual what to expect at nandos

Love it

Great food

Im Looking for a job please

Portuguese chicken restaurants

Standard Nandos fare.

Nice