The facility is world class, with the latest in innovative equipment that really provides you with the peace of mind that you getting great care. The staff could be a bit more friendlier, but that doesnt take anything away from their work ethic and professionalism.

The emergency/trauma unit really needs to understand what an emergency is. ... having 1 nurse on duty at this prestigious hospital is a joke... we had better luck being seen faster in a public hospital...

Worst hospital I have ever been to.The ward I was in was dirty and had food lying on the floor. The nurses were very unfriendly.

Terrible service with regards to an emergency with our very sick two year old. No solution to her sickness and turned away to treat her at home. After a thorough examination by our paediatrician this morning she has put our daughter on an anti biotic. Quick to bill us R1500. Will not be using this hospital going forward.

Emergency section in shambles. Waited over an hour and a half in the cold for ill daughter to receive attention. Processing done in a tented area in the car park. Only one surly and singularly nasty nurse processing patients. Displayed a total lack of nursing empathy or professionalism. Zero communication skills. Weeks later received a bill for R200 odd from Netcare as not medical aid covered which could have been presented to me whilst waiting on site for hours doing nothing. Paid immediately but received a nasty final demand from Thandile Tshabalala a mere 2 days after receiving the bill which had already been paid anyway. Not only are we treated like livestock but also like criminals. Asked for but still awaiting that elusive apology. Disgraceful.

I was booked into the Hemotology Ward for a bone marrow biopsy, I stayed for 3 days and 2 nights and the staff were amazing and so friendly and helpful. Theres a lovely garden outside to sit in and drink your tea and the food was extremely good.Tha

I was recently in ICU and surgical 2 where I cannot describe the level of bad and cruel nursing ever. I can think of 2 sisters who were good and kind. 1 male nurse from an agency. They stick up for each other and if they know you have spoken to the Dr seeing you it gets worse. My phone that was supposedly locked up while I was in ICU was used by one of the sisters and now is registered in her name. The nursing and attitude was the worst I have ever seen. So many lines were crossed. If it was not for all the wonderful Dr who cared for me. This would have definitely been taken further.

I have now in a space of 4 weeks. Sent altogether 8 days in hospital. On 2 different occasions and 2 different wards. I have found on the whole the most amazing nurses.they where professional and caring. The food was amazing. The care I recieved was.beyond what I expected. Both surgeries where successful. Each person I met was helpful every thing was explained in detail.fantastic job to the staff

Keeping in mind how hard hit this hospital was by covid and the level of sacrifice they have made to do their job, I dont know how they keep themselves together. Hospital management and shareholders should really look at how to repay them for the work they have done. Nurses do a good job. But like all of us they may struggle to understand what the patient is go through and why they need help in certain circumstances. Food was served well but may not be everyones taste. The entrance may need cleaning as there is a lot of traffic there. Equipment seems in good working order.

They seem unfriendly and feeel as is thermy are doing you a favour when they doing their job.If caring for peopplle is not your life goal dont do it

They more worried about protocol than people , I colpts and they said I wook too many pin pills ,I take the pill for the hip pain when I wald . That was not there concern , I fell it was dude to mes now go Worst work ethic ever

Definitely the worst hospital in Durban. Evil disgusting nurses who took advantage of the fact that patients werent allowed to get visitors to abuse their patients. Also my mum doctor was another useless, he never took our calls hardly replied to our messages, did not keep up updated at all. We had no idea what was going on with our mother. She got worse in that hospital. They are all going burn in hell!

My 2 year old got stung by a blue bottle /blue bottles on both feet at umhlanga beach , she was in unbearable pain , we took here to netcare hospital. The nurses in emergency were fantastic and were extremely helpful and understanding. The doctor was great everything was great the next day both her feet were perfectly fine .I read some other reviews before posting , we were allowed to wear our own masks we werent forced to take a mask by hospital staff .And only one parent is allowed in emergency with the child .Over all my opinion of this hospital in our emergency situation was fantastic.

All I can say is big ups to the staff in Surgical Ward 3!!!I was given royal treatment without any frawning or complaints 👌👏

Useless, still havent received my covid results after continuous phone calls where incompetent staff members would say theyd send it.......i suggest doing your covid tests anywhere else but pathcare

This was the worse experience.. I took my 15 year old daughter in as she was experiencing severe back pain.. Covid test done, male nurse refused to let me in with my daughter saying she is not a minor... minor is now up to 10 years old only.. insisting i go have coffee or to the spar or MacDonalds leaving my sick child alone.. made me really doubt his intentions. Removed his mask to speak to us !!None of the nurses were professional enough to inform me as to whats going on, if they seen to her or any meds administered until i called to check up on her and complained. Very very disappointed.. poor unprofessional nurses and service .. left the hospital 5 hours later.Service was worse than a public hospital

Went there today first to the x-ray ( for childs one ear) at the centre, after waiting for a while they send me to do the x-rays at the hospital instead...no problem. almost 2 hours later I am charged for both ears x-rayed ( saying both had to be done) the nurse ( from the centre) was so rude as she came to abruptly tell me that she distinctively told me that the price is ... per ear, yet the Dr referral asked for one ear so I also budgeted for one ear as well. Now I see the bill that on top of double ear charges, I am also charged for an apron, long sleeve gown, disposable gloves, sleeve protector and mask. The only thing they gave me was the mask which they insisted at the door that I take even though we were wearing our own, They failed to mention that we were being charged for these forced masks ... I dont mind paying for the mask but why am I charged for things(PPE) that were used by the staff??????? Utterly disappointed. Half a star if I could.

All the staff from reception, trauma, nurses all of them are absolutely amazing

Covid Safety is an issue. Hospital insists that you take off your mask before entering the hospital. They provide you with a medical mask. The masks are in 1 packet where every person is putting their hand into the packets of masks to take one.

Absolutely terrible and slow service in the emergency section. How can youll only have 1 doctor. Also why is the red zone which houses covid people right at the entrance of this unit?

Staff just job not well at that and management could care

Terrible nursing staff. Very rude and condescending. The level of care from the nurses is tarnishing the image of this hospital. They have forgotten the true essence of healthcare. It a shame

I appreciate the doctors & nurses, they were Amazing. However the Accounts team is totally frustrating! Weve been charged admission everytime weve come even when we had credit in our account. We found out the value had accumulated and when we tried to get our money back it turned into a nightmare. Its been a year, still trying to get our money back. Totally unacceptable!

Amazing staff with a high skill set that make you feel at home, best treatment, superior medical technology.

Havent eaten for 12 hours only to find out my supper went missing after my operation. So now i cant even take medication for the pain. What a wonderful hospital. Had to call my wife to go and get takeout so that she can bring it to me.

Took a CHILD with a head injury there today . - thinking it would be quicker than government hospitalWaited more than three hours for the child to be seenYes THREE hours@least government wouldnt have made us pay an arm and a leg

If you need your finger stitched up after hours rather do it yourself. It will be less painful. They claim to have an afterhours emergency facility but I was only seen to three hours after arriving and then only because I realised that I had been lied to for three hours and lost my cool. The other patients are probably still sitting there. Rather use a government hospital.

I honestly dont remember the last time I came across medical team that was caring & professional.My mom is incapacitated but very much conscious of her surroundings even though she can barely talk.Im still in shock with how the night shift Dr and his team Sr Sandesh whos monitoring my moms condition. The level of respect, the night shift team have towards my mom has been extremely professional , kind towards us as a family & with the outmost caring attitude towards our mom Mrs Margaret Mzobe whos caring at Traumer Unit.Working under so much pressure due to Covid 19, We salute all the Health Care Workers who are still able to perform they duties with such caring attitude.This is and was my first time experience at your Hospital, thank you so much for taking good care of mom, keeping us updated of all the changes.Thank youStay Safe.

I experienced very bad service here. The wait time is too long before a Dr actually checks you up. The nurses that attended to me have a dont care attitude. I understand that we are in a global pandemic but show patients that you actually care and work faster.

Their service is very quick👍🏿

Trying to find out how my mom is doing. I know it is covid but all. Got from the nursing staff was yay yay yay for every question asked. What a joke of a hospital.

The Doctors and Nurses were amazing. The nurses took good care of me and my child. The food was good as well. Very friendly staff.

Excellent service and updates due to no visits due to Covid

Dont even think of this hospital if you are a stroke patient and have made it through ICU and into a general ward in this case Surgical 4....NOTE Surgical 2 is for strokes!!! You WILL be expected to be a fully functional independant patient who does not require ANY assistance from nursing staff. Maybe one or two nurses will help but the rest......it is not my job. Sad really as Emergency Crisis staff were brilliant.

Worst hospital ever!! Nurses are so arrogant!Would not recommend anyone to get treated here.The way they treat the patients relatives is just unreal. For a private hospital i had the worst experience ever! Government nurses are so much more polite & caring !Disappointing indeed!

I arrived at Umhlanga Hospital at 3:35 am with my 11 year old son. He was weak from vomiting and diarrhea when we got off the car there was nurse by name of Dion/ Deon “ that is what the security guard said her name was” She saw my son was struggling to walk as I was helping she just looked at us like we were pieces of trash as we got close to her she walked away. Without assisting me or getting a wheel chair.I called out to a security lady as she was walking towards the parking lot for help, she ra to fetch the wheel chair for my son.The nurses don’t care at all. The lady that was assisting us, had an attitude, she seem disinterested and kept speaking Zulu to us. Yes, we black but not all black people are Zulu. Zulu is not an official language for all black people. I explained to her that my son is not Zulu as she could tell by our surname and she continued speaking to him in Zulu, I had to translate for her.Why would you employ people who are not fluent in English? After that ordeal we have to wait for the Doctor for a while. I honestly hated every minute of being in that hospital.The emergency unit nursing staff are a disgrace. Something has to be done.The only good thing I can say is the admission staff they are understanding and professional they showed me they cared. The nurses you could see, they are just there because it was probably an easy job to get but have no heart for people or no calling to help humanity.I live less 5 min away from this hospital but to be honest next I’ll rather drive long distance to another hospital. Umhlanga Hospital gives same care as government hospital.I wish top management will read these reviews and take necessary steps to correct the way the hospital is being run, retrain staff, hire high quality nurses and get rid of rotten staff.

I am so very proud of our Umhlanga Hospital I spent a couple of hours in ER and witnessed the best care ever, from babies to adults. The staff dedication, patience and empathy was heartwarming to watch. They are very busy with holidaymakers and nothing was too much. Well done Umhlanga Emergency staff!

The staff were very helpful and considerate. Was attended to the moment I came through the door. So as it stands I have no reason to fault them and I will give them the 5 stars with pleasure.

Poor bedside manner from the Doctor on duty on Christmas day. Disappointing to know that this is the service I got for my wife at the Emergency ward from a health care professional... The fact that I had to tell him to check her again after his examination is completely poor. Further more I had to ask twice who he was as he didnt have the decency to introduce himself properly. The upside is the nurse was great and she should have been the doctor on duty as she did more than the man who lost his tongue. You wont be seeing me anytime soon!!!

Nobody seems to care what happens to the patients, I have NEVER been so frustrated in my life.Worst hospital I have ever seen.My husband was admitted with emergency and left bleeding heavily for 18 hours straight because it was a Sunday, even tough the trauma doctor said he needed emergency surgery because of the very high chance for infection, nothing was done and surgery only took place on Tuesday (2 days later than how it should have been!!!!) This prolonged his hospital stay considerably and increased healing time and the amount of damage to his body. The amount of fear, stress, anger and anxiety I have felt during his admission was out of this world and we could only seem to receive some help after shouting, crying and DEMANDING changes in treatment absolutely SHOCKING.People who don’t want to do emergency surgeries because it’s weekend should never become doctors !!!!!!If you don’t want to see your loved ones in pain and without appropriate treatment for days, go to another hospital.

I have been few times in the hospital and I have very good experience with all: staff, doctors and nurses. I delivered my daughter 2 years ago, and everything was very good. Clean hospital, friendly and helpful staff. Recently I was admitted in ER, I was in pain. It took them only 10 minutes to take me in and to give me some painkillers. Also, I was with my daughter on ER when she was 1y old baby, and all of them were very patient, friendly and it was all very quick.Good, clean and very well positioned hospital, friendly, professional and helpful doctors and nurses! :)

We came to the hospital on news years eve 2019 to see a doctor. We waited 3 hours to finally see a Doctor that didnt really prescribe all the medication he should have. I am highly disappointed.

Pathetic service received while been admitted in hospital.

Worst experianse I have ever had. Broken equipment, lazy and arrogant sisters and nurses. I ended up on the floor after a back operation, because of a broken toilet seat.

The doctor, nurse who attended to us and the man from reception were excellent. Thank you for a good experience

I have not been a patient and I always dreaded being one.In the past month whilst I have my partner in hospital I have received nothing less than the utmost love care and compassion from every member of staff from the entrance to the wards even in the lifts. The staff nurses and sisters in Surgical 4. ICU2 staff.Net care Umhlanga you rock

I was at this hospital and picked up a bug and had to be treatmented by a dermatologist. The noise was rediculous as my ward was outside the smoking areaAlso had money stolen from my bag while i was having x rays doneThe correct details were not completed on the account even though i went to Case Management and it took 2 years to get the account settledI really hope they sort out their staff to enable them to get good recommendations in the future!!

It is impossible to get assistance here. Each nurse calls another to attend to patients. You’re lucky if someone attends to you before there’s a serious risk or emergency to your health. There’s absolutely no care. Everyone’s just having a merry old chat together. Never again!!!!!

Great vibe. Wide variety of specialist to attend to patient needs. Comprehensive emergency department to handle all patient needs.

The Netcare Umhlanga Neonatal division as well as the maternity division are well organized and everything one expects a hospital to be.With the exclusion of one useless nurse, who was unable to perform her simple duties of assisting the anaesthetist with the epidural whilst my wife was in labour.Given that, I gained some experience and assisted with the procedure.Parking, handicapped access and shops / pharmacies are readily available.I would recommend the Hospital to family and friends.

Cool hospital .........the cleaning staff are very friendly...the doctors are okay though they think too much of them selves and like we aren’t even allowed to talk to them in the hall way or anything.....they be like “make an appointment please “ ....could really use faster wifi and an unlimited amount would be great .....the nurses are just the best ...seriously.....some of them are really nice to patients and some of them are just as annoying as the doctors

Time management is very poor. Have been calling for assistance for the past 2 hours and my partner was put on a drip. Even after receiving the drip there was no doctor to see to him. As I called the nurse to ask about the doctor... He said they must wait, as I am seeing to other patients absolutely rude and selfish. So called private hospital same treatment as a government hospital. Pathetic.

First time at this hospital and absolutely professional and friendly staff .My mum in law was admitted to ICU and had the utmost care given to her in her last days .The doctor in trauma was very thorough and supportive of the family .The ICU sister in charge was very understanding and compassionate .

I would think twice about coming here again.No sense of urgency from the nurses. Took a long time to treat a simple allergic reaction. When it comes to the administration process which ensures payment they were very efficient but not on the actual medical front.

Their time management is atrocious. Had to wait 16 hours for an operation and another 4 hours to be discharged from the hospital. Do not recommend this hospital if you dont have the patience to wait forever.

Like this has got to be the most painful experienceAfter getting hurtSitting with a swollen foot for hours on end for a doctor is so unrealEveryone is so nevermindedAsk for something for pain they cant even do that!Sore foot and all they require the wheelchair for another patient so I must help myself off the wheelchair

Service with a smile... one of the best netcare hospitals Ive seen!

I went to the Umhlanga hospital for a day procedure which took less than 1hr but I was billed for a whole day. My medical aid refused to pay for a whole day for a procedure that lasted minutes. This method of money grabbing sullied the whole experience.

After I arrived with the help of a friend, a nurse asked me whats wrong? She took blood pressure and then left us in a room. We waited for about 90 minutes for a doctor and then walked out of the dept. No one asked about pain levels, discomfort or bothered to make a plan. We understand that the ONE DOCTOR ON DUTY was busy but this is unacceptable for an emergency room. We went to Hillcrest instead and received excellent service. NEVER AGAIN WITH this NETCARE!

Great service provided by all surgical ward 3 nursing staff as well as doctors. Absolutely no problems during my fathers stay.Friendly and competent staff .

Ive always received a kingly service. Great doctors. Major leagues 👍✌

About as efficient as home affairs. Go down the road to Gateway hospital. Waaaaay better.

Phoned the hospital for general enquiry and I was told to speak Zulu, I am not Zulu and I understand a little bit of it but I can not speak it. So I am just wondering what happens if the person calling them is Asian, would they still ask them to speak Zulu? This is a new South Africa and a common language I believed it was English until today. Very disappointed. I didnt get assisted because I cant speak Zulu. Wow

Worst hospital experience EVER.I was admitted in January 2017 and had such horrific treatment by doctors and nurses I honestly could have died and got retrospective advise that I could have taken legal action for negligence .I escalated this to management and head office and I’ve not heard a word almost 3 years later .Avoid this hospital if you can help it . Looking at the latest reviews , I’m not shocked that it’s as poorly rated even now .

Admin staff are, slow and useless maybe it is just netcare. The nurses are good once you eventually get into your room.

I m indian please nursing staff job

From the emergency staff to the nurse to the admin staff, back the nurses and the doctor on call,Everyone was friendly and most helpful.Thank you for making an unpleasant incident back into a smiling outlook to the day

Waited for so long and didnt end up getting helped and one of the nurses wanted me to bribe him in order to see the doctor

Ive given birth to both my boys in this hospital. Had a few surgeries done and was in icu twice. I recieve excellent service. The staff r friendly and took really good care off me

Not a place to take your loved ones. Really the last private hospital you want to be booked into.

An elderly family member asked for a blanket over 10 times at night with no help until the morning. She was left hungry when there was no medical reason for her not to provided with a meal. She messed herself and had to suffer being uncomfortable and indignity of asking to be assisted but alas there was no assistance. On one occasion when the nurse acknowledged her she insisted that she speaks louder so that she does not have to wake up from her comfortable chair. Its her job not to sit on a chair but to attend to a patient. This is in ICU2. This is so hurtful that professionally trained nurses can behave in this manner without compassion and empathy. It really sickens me

Worse experience, my experience with state/government hospital was much better than this hospital, staff seemed not to care at all........

Worst hospital to go to. Dont have proper protocols. Staff dont even introduce themselves.

DOLORES SYKES:-Well five months from the last posting and nothing has changed. It was filthy. The dust was falling off the chains onto my bed. one night staff and one day staff. Lionel and Ashley, the only two male staff that gave a dame. Never saw any other staff other than management after a few requests and GM. If you know what is good for you go to another hospital. It was the worst experience in my life.

Netcare Umhlanga recieves an extremely poor rating from my recent experience in Surgical 1. The care recieved was not up to standard at all. The patient in the bed next to me was not Checked on the entire night even though he was a victim of a stroke. His food just placed in front of him without anyone assisting to feed him. The reception area showed no regard for the patients by making a noise until 11pm at night. Literally chatting about nonsense loudly for no reason and screaming across the ward in order to call each other. This was extremely unprofessional and disturbing. Very disappointed.

Good day,I Received Excellent Treatment & Service From The Following Staff At uMhlanga Hospital.•Dr.A.Naidoo.•Duduzile Ngcobo (Tsebo).•Nonhlanhla Joxo.•Noorun Nissa Yedhub.•Niri Singh.•Terina Naidoo.Regards,Jacques de Lange.☆ ☆ ☆ ☆ ☆

Umhlanga is the worse with their service I phoned them more then 8 times to get my hospital statement one nurse was rude on the phone and the phone doesnt get picked up. I wont go to umhlanga hospital again!

The staff were so helpful and caring. We did not wait long and were helped with compasion.

They show genuine care, at the ER ward. The others, the least said the better

Good service for do doctors, nurses and all other staff

Netcare Umhlanga you rock!!!!! So impressed with the friendlyness, quick response an interest taken in a patient. Phoning me various times to chrck in. Ambulance at pick up point within half an hour. Thanks so much Zane (hope I spelled your name correct) who answered the pone at 06:30 after the first ring. Thank you to Gary Paul who dispatched the ambulance immediately. I really appreciate all of you as well as the ambulance men who also went the extra mile. This is exellent service.

Sadly there arent less than 1 star... Absolutely shocking... If you are conscious or have a family member with you go somewhere else. If you want a government hospital experience go to Albert Luthilie. If you want worse than that go to Umhlanga Hospital where your phone will be stolen, your meds and meals forgotten daily and management dont give a damn.

Worst hospital Ive ever been too. This is my second time here and its only gotten worse. Such negligent nurses with attitude. So much for caring about patients. Ive been in severe pain for two hours and theyve done nothing about it at all. Even after multiple attempts to get some sort of output from them.

Have experienced ER and Maternity services at Umhlanga Hospital and they are top notch, fast and efficient.

I will definitely not go back to this hospital!!! This is the second time I have sat for over 2 hours in the emergency unit, passed from one person to the next, before anyone took a look at my sick, crying 2-year-old baby!! I found them unfriendly, unwelcoming and frankly unhelpful.

Very good sevice well trained staff

25 weeks pregnant, rushed to the hospital because i had some watery discharge and was worried it could be amniotic fluid. Firstly my vitals where checked ( glucose, blood pressure and urine dipstick) then I was put onto a bed waiting for the doctor. At that point I am asked if I am on medical aid and I say no. I am then asked to pay R1500 right there on that bed... I still had not been seen by a doctor, didnt know if my baby was fine. I brooke down as I was swiping my card on that bed asking to at least be visited and reassured all was good with my baby. Clearly I didnt win! After that the doctor comes and ask routine questions and goes to speak to the gyne who hasnt come to see me. She comes back saying the gyne advised me to be admitted because this could be a sign of early labour and cost is R30000 per night. I am not a nurse or else but I thought how could the gyne make such statement without even seeing me, doing a ultrasound to verify if my baby was fine? checking for holes in the uterus, and checking the amount of fluid in it? I refused to be admitted which seemed to piss off the staff who assisted me. I signed the refusal of treatment statement and got a referral letter from the doctor to be treated in a public hospital. Paid another R500 for the doctor consultation( basically to answer her questions about my general health conditions) and went privately to the public hospital where I got all the care I expected to have ( blood test, ultrasound etc...). I am safely home now and my baby is doing great kicking as usual. No drips and no admission needed, the discharge wasnt amniotic fluid but caused by high levels of estrogen and quite common in the second trimester of pregnancy.What a disappointment for this hospital. But God is good all the time.

I will never recommend the hospital, I leave in the Umhlanga area but I will rather drive to other areas than go back there. Firstly the nurse we found at the ward reception was not welcoming at all, she then directed us to a ward with black people only of which we found very racist. Secondly when my daughter came out of surgery, was in so much pain crying and they just ignored us until I complained. The is definitely no sense of urgency at all. One of the old staff sister was so rude. They are worse than government hospitals

A conveniently situated hospitalParking a bit difficult at times

Last week my son needed to go to the ER after splitting his chin open. We waited for an our why one desk clerk helped my husband fill out papers. He ended up having surgical glue on the area which has now re-opened . No advise on how to care for the area was given.

No, no, no! I have been here many times mainly because it is the closest hospital and an emergency is an emergency. But it is true they do not have a sense of urgency, the nurses are pathetic and I had money stolen out of my purse.

This hospital is heavily under understaffed.

Horrible customer service!

Excellent very clean hospital

From the experience my friends had absolutely pathetic doctor!

Probably the worst hospital Ive been too, it doesnt even deserve 1 star. its such a pity that a place like Umhlanga is let down by such a key facet.

Way to full. Visitors hour is a nightmare

Pathetic service they bill after you have asked them is that all you need to payUtterly disgusted with the way the hospital works

Best private hospital

Emergency room staff are very rude and unhelpful