On 17th of October 2021 I brought my 5 months old baby. Such poor service and treatment received. My daughter was given a supposetory and sent home. She is still very sick till today 21 October 2021. I will be taking her to another hospital, as doctor did say she is critical needs hospital admission. I was highly disappointed by this, as Westville has always been 1 hospital that has treated me and seen other people as well with excellent care.

Wards D and F were very good. Friendly helpful staff always got the food order correct and willing to help. The food was also good. Ward E on the other hand was like a different hospital altogether. Everything was an effort. They only got the food order right once.

Very poor parking. Quiet signs all over the place, but staff make such a noise. Food good - if its what you ordered. Dont go to the toilet during delivery time otherwise you miss the delivery. The wireless is TOTALLY unacceptable. Have to buy earphones in order to watch the pathetic television offering. The parking attendants and there are lots of them all hanging around the the reception area trying to be tough and important. would NEVER recommend this hospital. Home away from home dare I say it... my arse

Simply hung up on me after a long wait. Fortunately no one has died as a result!

Its ridiculous that you have to pay for parking at a hospital. Its put me off this hospital, Ill be using another hospital the next time my wife gives birth. Just another way for the corporates to make money and squeeze every penny from people.

Friendly staff, plenty of secure parking, experienced and highly skilled doctors available.

From the bottom staff upper level they doing great work and cleaning staff 100% in cleaning the ward special H Ward and Hi care staff special male nurse Sandile, Tyler female nurse and Sindi

The staff is so friendly and helpful.. You can see they are devoted. But the security gard was so cold at the exit gate.

Why would a hospital put in ticket boom gates on a very steep incline to gain access into a hospital? That alone is beyond me. What happens to those patients that are in life or death situations. Have a couple more seconds shaved off between life or death?

Extremely unprofessional treatment this morning from an admission clerk!! Will most definitely not go to Westville Hospital ever again

Please make an improvement on your new pay parking system..One is given 15 minutes free parking after which one pays a fee.A number of us were behind someone who had exceeded 15 minutes and had not paid.The boom would obviously not open for that person and attendants/security were running backwards and forwards trying to assist.Thi resulted in traffic backup and frustration as we waited for a resolution.In addition to that,everyone was worried that their 15 minutes would be up by the time they got to the boom.The positioning of the exit boom is another concern...on a steep hill.Come on Westville Hospital,not enough thought went into this system..Increase the free parking to 30 minutes and move that exit boom to the exit gate!!Make a pay facility available in the vicinity of the exit boom.

Absolutely incompetent nursing staff which is obviously a reflection of inadequate management. The ward sisters/managers are clueless. The nurses are free to do and act as they see fit. Astonished at the fact that this is a private hospital. Whoever is running it should be immediately replaced. Never again.

Worst hospital EVER! My mother has been laying here for 26 hours with a broken wrist. No doctor has had the time to see her yet. Go to another hospital.

Great treatment and care. Will definitely come back here.

Cant believe that no one from the hospital has even bithered to call me back, its a month today since i was there, have expiernced such bad care. So unhappy with the service at the hospital, it takes 3x night shift nurses and 45min to attend to me needing oxygen, worst stay there,

It is undoubtedly the WORST hospital I have been too. On comparing notes with others that have been badly treated by Westville I am convinced that they have dishonestly been shrugged off as professional complainers for trying to expose the truth. . Please be aware and careful if you have elderly members of your family. They treat old people extremely badly, shocking in fact. By the way do I need to tell you I went there with a bad back, they confirmed I have a pinched nerve, but after 9 days I was discharged the 4th time, and yes, I left with a backworse than I went in for and NOT ATTENDED TO because of bungling by the hospital. The case manager and 2 Indian sisters need to be fired. As for their Dr R. and an orthopedic surgeon Dr. M. I asked for a different Dr but the Indian clique ignored me and he returned every time, like a pesky mosquito, after discharging me 3 times. The hospital refused to transfer me to Entabeni which is a better option by far. I will NEVER EVER trust them with my life. I will be sending a full report to my medical aid. Please DO YOUR HOMEWORK FIRST before taking a chance at WESTVILLE HOSPITAL. If you have been a past victim of this hospital please contact me with the details.

This been a private hospital is worst than a government one, from the doctor who ordered wrong MRI to the person taking food order. What a disgrace for a private hospital. Radiologist also on the band wagon to claim twice for incorrect MRI.

Night shift sister is extremely rude and unhelpful.if I ask for pain medication for my broken leg they take extremely long to give it.i asked for meds 40 min ago still havent received it

The hospital is clean, staff friendly and food edible. Admissions and preadmissions departments seem to be in order. However, the general surgical wards are poorly designed with no toilets or bathrooms in the rooms, so you would need to leave your room to do anything which makes no sense. The nursing staff were good but response times were too slow, sometimes 10 minutes to get a nurse. They have to be reminded to change bedding, remove drips or even clean wounds. When you request tea or something to eat after starving for an operation that can take up to 2 hours before you get anything.

NICU is the best, great staff caring and supportive. Professional and very knowledgeable.

This hospitals service is schoking. They dont answer the phone and when they do you get put through to the wrong department.

Worst ever. You rather find another hospital to go to otherwise you will be disappointed

I went for a hip operation, but the found a blood clot in my lungs. In the cardiac ICU for two weeks with the most awesome specialist attending me. Saved my life literally, and then went on to do my hip replacement. Was in E ward. I cannot praise them enough, and after 4 weeks am home now. Thank you to the most wonderful team that saved me for another day.Sent

Efficient timeous knowledgeable medical treatment

Would’ve got 5 stars except for your security guard at the entrance needs more training in being friendly and say thank you. The entrance needs more signage as to where to start the queue and some arrows. Your guard is simplyRude.

Waited over fifteen minutes for covid screening. No nurses around. The guard in front (iMvula guarding protection) refused to get off of his chair and assist by calling a nurse to screen. Being a private hospital there should never be a case where there isnt a duty station that Is not manned,especially for covid screening in front. After finally finding out the information I needed to get at reception, I went back to wait outside at the covid screening station. The covid station was finally covered by a nurse over twenty minutes later. You get better service at some government hospitals.

Great sevice all round... just need to communicate more with the updates on procedures to be performed...

I had a one week stay here recently and have only a few slight gripes. The nurses overall were lovely and professional and the meals really tasty and impressive (for hospital food). My belongings were safe and I never once felt neglected or uncared for.

Excellent staff and doctors. Ward F nurses are extremely friendly and go out off their way to make you feel comfortable. They check up on you regularly and show genuine concern. Well done...

Had a good experience at trauma. Firstly my kids were comfy. Adequately sized waiting area and a kiddie colouring corner. Inside, I was seen to immediately by friendly nurses. The wait for the doctor was a short one. Overall happy experience.

Nurses(permanent staff) are rude and unhelpful

They treated me like a king , they have respect , humanity and friendly. They are far better than government hospitals. I thank u to all staff @ Life Westville Hospital

I had a small op and overnight stay. Thumbs up to the staff and especially Sister Constance Mosia, she was brilliant in everything that she done. Our health system needs more people like her. Thanks everyone.

I would like to comend the staff that was on duty at casualty on Saturday morning 2h30am. The receptionist was so efficient and was seen to very quickly the x Ray department guy doing the x Ray was so polite motivated and pleasant and well knowledge. Thank you 👭🙏

Just had a C- Section last week... my newborn boy and I would love to say THANK YOU to EVERYBODY in the Maternity Ward... From Nurses, Nursery staff to,catering Co.to the cleaners!Everybody is clearly well trained and love what theyre doing. Beautiful bedding that makes you feel at home and the serene Ward with only love,laughter and that calming scream from our newborns! Bless you ALL ♡

I need to give a big THANK YOU to the matron of the hospital and nurses at the little peoples ward for their efforts in treating my 10 month old son and allowing me to provide support to my wife who was still grieving after having lost a very dear loved one shortly before having my son admitted.The staff were Very accommodating, understanding, thorough and experienced.Thank you.

Staff professional - even send a staff member to fetch you for admission to ward. Hospital clean. Coffee shop on ground floor. Just outside Durban.

I recently gave birth to a beautiful baby boy at this hospital, the nurses at the labor ward and maternity ward are all friendly and always ready to assist new moms like me on how to bath and breastfeed our newborns and the food is good didn’t taste like hospital food at all

I was admitted in hospital thrice between May and June. The nurses in the K ward were exceptional. Medication was given on time and they try there utter most best to get the medication from the pharmacy a.s.a.p the doctors are also great they run every test possible to determine the proper diagnosis. Food at the the hospital is like a hotel you canchoose your meals and the food was divine.

Nursing and medical staff deserve 5 stars they are very friendly and helpful even with your minor problems in the wards. They made my stay there quite pleasant. On the other hand the admission and administrative departments are understaffed and extremely slow. I had to do my hospital admission with the medical aid myself, apparently the people who normally do it arent there

Currently waiting for my son to be attended to in the ward. Been at the ward since 6.25pm. Service levels are very poor

Safe parking. Reasonable.admitting procedure. Good medical help

Consistency of care daily. hard working staff ⭐

Delivered both my 2016 and 2017 babies via C-Sec at this Hospital . What an AMAZING Maternity Ward . Thank you to all the sisters who work tirelessly to make a moms stay as comfortable as can be. You ladies are doing an excellent job.

Nurses in F ward are awful. When you ring the bell, they just ignore you eventhough you can hear them nearby. For every request, they take ages to come. Very disappointing.

Had my baby here. The Maternity ward is good, the nurses are lovely. The menu was good,nice variety and tasted good. Not enough bathrooms for the number of patients though. Terrible cellphone reception, which is a problem when everyone is phoning and messaging you about your baby! I would recommend this hospital.

Been admitted on Sunday morning at 5 at the trauma unit. Doctor on duty admitted me and allocated a specialist without discussing with me. Was admitted to Ward 8 then moved to Ward B 12 . The specialist that attended to me was not very helpful and did not respond to my calls when required and refused to see me during her visit to the wards on Sunday evening. Had no feedback on my blood tests. On Monday at 15:30 pm I got out of bed to change into another pants and when I stepped on the floor piece of glass pierced my foot and bled profusely requiring medical attention. Toilets we’re dirty when I was admitted and the sisters on duty made every excuse in the book.Pooor and not worthy of any stars but certain staff members are the reason for the 2 stars ....

Its a very good hospital, the stuff is lovely,catering on point even though its a small portion but it has got everything we needThe only problem I had is visiting hours at the maternity ward,my sister and friends can not come earlier than 18h30, if you can include them on grandparents visiting time thanks

Ccu is the best staff is dedicated and i recommend this ward and dr cassiram he saved my husband life. Thank you all.

If I were rating just the nursing staff that I dealt with when I was admitted I would’ve given a rating of 4 starts. Besides having to wait a long time to be seen to when I was admitted and waiting a very long while when I was done at radiology, the staff were really pleasant, helpful and went beyond to make my stay not too bad. The doctors however were a nightmare and don’t deserve any rating at all. They just didn’t care, they lacked empathy and I don’t even think they wanted or tried to give me a diagnosis. They did the bare minimum and that’s it. To make matters worse, I was prescribed totally wrong medication. Naturally, I got a second opinion and I got a diagnosis, when I looked up my diagnosis, turns out I had textbook symptoms, those stupid doctors should’ve been able to diagnose me and to proscribe me with medication that I told them I was once on and explained the outcome of it, was just sloppy. If it was just one doctor that I had this experience with I would say it’s a doctor problem but having the same experience with 3 doctors, I say it’s a hospital issue. It’s the hospitals duty to make sure the patients are treated in the most humane way possible, like they matter not just one more patient they get to charge for coming and walking past their bed.

The nurses at Westville hospital are amazing always checking up to see if you okie. Amazing service

Had to wait in line with my baby and was not told that that was not necessary if you have a baby with you

Be prepared to sit and wait ,admissions is really bad .Two staff who may have come across from a home affairs department (work experience) come at least 2-3 hours prior to any admission day surgery etc average wait is approx 1hour 10min with two patients ahead of you if there’s 4 or more patients , time increase to minimum 2hours .Extremely rude arrogant with a “Don’t give a F” attitude .good luck .

I am still admitted at the HOSPITAL. The nurses are friendly and very professional. The hospital is very clean but one PROBLEMTHE CATERING COMPANY. THIS ONE IS A BIG NO. BRING BACK THE OLD COMPANY, THE PORTION FOR FOOD IS LIKE THEY ARE DISHING FOR CRECHE KIDS TOO SMALL AND IF WE HAVE COMPLAINED ABOUT THIS. IT IS TERRIBLE.People are sick and are on constant medication which need food first then medication. PLEASE THE MANAGEMENT OF THE HOSPITAL MUST DO SOMETHING ABOUT THIS CATERING COMPANY.

I have nothing but good things to say. They are amazing.

Please would you put a sign on the door @ outpatients stating minimum R2000 consultation fee for cash patients. After waiting 45 mins to be told this is the price of consultation is unacceptable

My stay was not pleasant. Noisy E ward .. Some staff have dont care attitude. No food on tym. My 2 nyts was a nightmare. Night shift staff was pleasant thou.

Great staff always ready to help

Absolutely disgusting, an indictment on the medical profession and services in this country. The worst and most unprofessional hospital care I have ever experienced.

This is our default hospital, used it many times over many years, generally only good experiences.

Great experience, more of a hotel than hospital , the hospitality was awesome. The staff members from nurses, cleaners,doctors and all healthcare specialists were amazing, I had a great stay and keep it up.

Shocking service, made an appointment and sat for over 2hours waiting. Staff are on their own mission and dont care about patients

My experience at Life Westville Hospital.Most of the nurses on night duty were abrupt and unprofessional.However the worst part of my experience was the disgusting and unprofessional service from the case management department at the hospital .My story will be told in detail very soon!!!!!

I was in and out of this hospital last year due to complications in pregnancy. The maternity ward was dirty and we had to ask for it to be cleaned. The food was not good, as I am diabetic, but they had a problem in getting diabetic bread, despite being right next to Pavilion. In addition, when my baby was discharged, the nurse on duty Lisa, removed the peg from my 4 day old babys navel, without asking or informing me. The hospital claims that it is normal procedure, but I have spoken to lots of women who had their babies at the Westville hospital, and the peg was not removed. The hospital has failed to provide names of mothers whose childs peg was removed and they say because I am the first one to complain. My childs navel was bleeding and air went into his navel. He was in a lot of pain. I had to take him to a pediatrician who had to give my two weeks old son, medication for pain.

I ve been here from 10am with a patient for threate at 13 00. We seated at the reception until 1300 no beds available for us while we were booked this date. Its been so sad to see other going in taken to the wards but only us who were keept at the reception for so long

Quiet distasteful unfriendly unhelpful ICU 2 staff coupled with smelly toilets.

Was not happy about the service rendered by the orthopaedic Dr,Xray revealed a fracture,nothing prescribed,no sick leave,no review date

The hospital maternity ward is much to be desired... the so called private room is small and untidy!We had to wipe it down ourselves.

It is with much disappointment to experience the maternity ward with beds so close to one another,dirty windows and the view through the windows shows an untidy garden with bricks and sandlying all over.The reception area where the fresh flowers are displayed is also embarrassing The flowers are probably a couple a days past their sell by date but with the original price.Not a great experience!!

10/10 For the Maternity and Labour ward Nurses and MidWives. Special shout out to Fiona who single handedly delivered my baby.

Admin staff are not very helpful, delay in admissions. Maintenance is also useless. I pay to have blocked drains . This is not a government institution.

The sisters are truly passionate people, as well as the doctors and all people involved during your hard times..

Good hospital offering all medical care

I had a knee replacement on the 30th April 2015. My experience was one of absolute excellence in all areas of my time at Westville from the Café, to Admission, to porters, to the ward, to the operating table and to the recovery. Westville is blessed with staff of every single area of the hospital who truly care about you, your comfort and recovery. They are really some of the nicest people you can meet. Not to forget the security people outside directing vehicles and people in and out.....My Doctor & his ladies are exactly the same so I can see why they operate there.......Thank you, everyone, I felt spoilt and as if I was at a Spar not a hospital....I will not forget anyone.Love & lightAngelique Wallace...... My personal rating 11 stars.....

Had great experiences, last visit was in 2010, keep up the good work!

A well designed and managed organization. Keep in it up

Great nursing staff and service

If i could give them a lower rating I would do so, firstly they didnt give my dad his meds while he in pain for 2 days and when they finally did they they inserted it wrong and secondly a nurse is there to make you feel better and treat you with love and respect where the nurses where rude, uninformed about the basic questions about the patient it was as if they hated their jobs and blamed you for the reason they were there and thirdly they bathrooms and toilets was not up to exceptations and the tragic thing is that this has been our family hospital and so we can tell you that the quality of this hopital has dropped drastically

The worst emergency service I have ever had one docto5 to 5 patients they are over worked and we as patients get low or very little attention at all but when it comes time for the bill them up guys at westville hospital do the best job.Please if u have a emergency dont come here

Westville Hospital is a nightmare , but lets not get ahead of ourselves, not everyone can be classed into that category. On Tuesday evening we were referred to Dr Gathiram at the hospital as he had prearranged admission for my son into a hospital ward. After going through trauma unit & reception, we were sent up to Ward D. And this where the nightmare began....This was just before 6pm. We were not greeted upon arrival at the ward not shown which bed my son was to occupy. I took his file through to the nurses station, only to be quite vaguely told he should get into the bed near the window. My son requested we seat him up in his bed only to find the bed broken. After requesting assistance from staff, who tried to adjust the bed continuously, we eventually moved him to the next bed. My son had arrived a wheelchair due to him suffering stiffness in his hip, leg and head. He also had a high temperature, excruciating light sensitive headache and had swollen joints and lots of sores around his face. Our gp wasnt sure if he had meningitis so referred us to the physician Dr Nischal Gathiram. As he didnt want to interfere with diagnosis, our gp had simply given him 2 panado for pain & fever.We waited more than half an hour before a nurse could do blood pressure and temperature checks and fill in forms.We had forgotten to carry his chronic medication in our haste and without filling out these details I was asked to sign incomplete forms. Dr Gathiram still hadnt been up to see us. I asked twice if he had been contacted to be made aware that we had arrived at the hospital and was told that he was coming back to the ward shortly and there was no need to contact him. I was upset at my son not receiving any treatment and it was just before 8pm. I wslkex out the ward and called my gp and explained the situation. I asked him how to go about moving him from this hospital to another where he would be seen to.He told me to request a non acceptance of treatment form.I rushed back to the ward to find that the dr had arrived. I was very irate and took off at him and explained that we actually hadnt been attended to since arriving and was wondering why he hadnt come through.He took it all in his stride and explained that my son was wrongly sent to an incorrect ward and needed to be in a room on his own so that the lights could be turned off.I explained that all we expected was treatment, not even special treatment. Just regular acknowledgement of the fact that there was a patient in the midst and highly incompetent staff who hadnt noted down important info which could affect any medication prescribed.I didnt want my son to be subjected to such carelessness and requested a move out of that ward or else a complete move out of the hospital. The sister in charge refused to evrn acknowledge how she had said that they were busy with handover due to night staff coming onto duty. She was rude and ignored us.By 9pm my son had now received a drip, had bloods taken for testing and the blood technician had also lost one of the needles in his bed! We awaited a CAT scan at 10pm and was moved out of the D ward into B ward.Now what a difference!!!We were greeted back most pleasantly and Sister Sihle and Sister Nonhlanhla were extremely professional and down to earth in manner. Sister Sheryl, even though busy was not even the slightest bit rude.I was assured he would be in great hands and that I could call whenever to check on him.Sister Sihle also gave me the most unexpected reassuring hug both that night and the next.I felt at home and knew that I could leave my son and go home, knowing he was seen to.Dr Gathiram has risen to the task of making sure my son received the best possible treatment and has made his stay short but pleasant and with great results. My son is still in hospital, will probably be discharged tomorrow and I thought I had to mention this. I also showed the head matron the notice placed at admissions that state Westville Hospital staff treat everyone the gentle way.

After regular visits to the hospital the wheelchair ramp on the right of the entrance has deteriorated to such a poor that its unusable. Is this the facilities they provide???

It was the 10th of December 2018 when I visited the hospital to deliver by natural birth but everything changed it was a cesarean then I got injured by the anaesthetic that used epidural that damaged my nerve...i cant even walk I have unbearable pain and Im taking legal actions for this.i had the bad experience.

Cant find visiting hours for Westville hospital

Great hospital, friendly staff.

Very poor service at reception, waiting for a long time to be assisted. Staff are walking in and out at leisure.

Life Westville hospital really is nights near Mara why he

Great Service!!! I gave birth here and everything exceeded my expectations!!!

Very well friendly staff .

One of the best hospitals

Cool

Nice hospital

Good and bad experiences here

Not as GOOD AS it used to be.

Wonderful experience

Stars speak for themselves.

Very clean

Lifesaver