Half price Sushi Wednesdays were fun here... You say its half price & then only once we get the bill do you say oh no, only these ones are half price. Added R350 to my bill. I also said my order 3 times & specifically said no seaweed due to an allergy to it & what happens, my sushi all comes with seaweed & only half of our entire order was brought. I will not support another John Dorys ever again. Unethical & terrible service.
I had a great experience there ,the staffs are very well mannered , the manager is super friendly. The food is very delicious ,I ordered the seafood platter , the ambience is good. Lot of space for a get together or birthday party . They even does home delivery. Reasonable prices . Its inside the ushaka marine world , so a fun way to end your family day with good food 😊
It is a nice simple place to be a customer service there is very excellent you get whatever you order in time youve got enough space you see the Ocean by the edge of the place this place is very nice you need to protect the ocean for the cell is on point everything and beverages so it quite interesting cuz it also accommodate children & adults
Service was terrible. The Sushi that we ordered was completely unproportional, too much rice and not enough salmon. The dish we ordered for my son came cold with chips almost raw.The waitress seemed to have no time as she basically threw our plates and glasses onto the table.
JD uShaka, your team never seizes to amaze us with their excellent service! Thank you to Vah and her wonderful energy, brilliant customer skills, and always going the extra mile to make us feel welcome. The food just gets better everytime. The sushi is well presented, always fresh and delicious. A special mention must be made of the potatoe chips. From the 13yr old in our family to the 75yr old, we all agree this is one of the BEST John Dorys we have been to.
The BEST, most tasty sushi. And the presentation of the food was brilliant 👏👌. The service was excellent, very attentive and prompt. Its definitely a place to sit back, relax and enjoy the views after a hard day of play on the beach. We were so hungry, I didnt get a chance to take photos before the food started to disappear 😃. I really regret that because the presentation was so beautiful.
Beachfront, relaxed vibe. Sushi was scrumptious. Friendly waiter. Mains took forever (busy Sat- 2pm-ish).
The breakfast was really tasty I just feel they need to work on how to handle big groups of people that. All our foods come at different times some waited 30 minutes others an hour and then I waited 1hour and 15 minutes and still some of the meals were wrong. My food had a hair in it but I liked that the manager cm personally to apologize. Other than that the food was really tasty
Im not happy about what happened. The waitress came to take my order and wen she left the table I couldnt find my phone. I called it with my other phone and it was ringing. Stood up to go look for her and told her Im missing my phone. She surprisingly said she never saw it. And wen she saw how serious I was she took me to wer they put menus. I cant believe the reason she told me she never saw my phone.Very disappointed. And the manager took the waitress side Would not recommend this place to anyone.
Nice place with friendly staff and great food. Kids play area is also great
The view is awesome 👌 staff very friendly and food on another level I love everything about it
Great food good vibe exelent staff
Great and sincerely pleasant service, staff are very accommodating. Tasty food. . Lovely, chilled ambience. Consistent in these regards. Youd be hard pressed to find better sea views.
Staff went out of their way to make my friends 50th bday extra special
The food was ok. But the service from the kitchen was not that great. Anathis service was the reason we stayed.
Nice open seating with good views of the beach. The Kit Kat Milkshake was very good and would go back for this alone.
Good food but not the best service.
Beautifully revamped. Went for the half price sushi special on a Wednesday. The sushi was fresh and well made, service was on point and the view of the Durban skyline from the deck was stunning. Will definitely be returning
John Dorys Ushaka always has the best service and best food that is always up to standard.Never disappointed.
Staff is excellent, food is quick and delicious! Very child friendly! Thank you for a delightful lunch! Keep it up!
Its a pity that they have a great spot on the beach front but their service to the table is poor Waiters tend to forget to service their tables.Always have to call for service
Really nice dinner 🍽 tasteful
Food was flat not nice at all and the place was filthy with dirty windows.
Had the friendliest waitress Ive ever come across..the restaurant was so clean,adhered to all the health protocols put into place for covid..the food was delicious and fresh. I will definitely come back here and recommend
Very rude staff smame just taking our soya sauce while we haven’t even finished our sushi. It took ages before my gin and tonic arrived, other people got served long before we did while we ordered long before them
Today I decided to dine at John dorys at uShaka Marine world with my family and it was the absolute worst decision I made, we entered the restaurant at 13h00pm. On arrival we requested seats on the outside to which we were denied due to the waitress been racist, she asked us to wait and and gave the vacant table to another African family that entered about 30mins after us.We then waited another 15mins till we get a table outside, upon getting a table to dine at after an hour, we still waited 1 and a half more till we receive only our drinks. During that time I had spoken through to 4 waitresses and to dismay all gave me the same response we getting it this went on till my family and were done waiting and left.I would never recommend John dorys at Ushaka Marine world to anyone, the poor service, racist staff, and uncouth behaviour is an absolute no go zone.We were extremely unhappy and unaccomodated for... It was as if no one was willing to acknowledge that we were there as customers, our orders were given in and we also needed to attended to.An extremely unpleasant experience....
There was a small mix up with my mums order, but we didnt even have to say anything and they gave us FREE desert and apologised thoroughly. The service here is absolutely amazing and they treated us like kings and queens...also food was AMAZING as usual...John Dorys really made our Friday amazing.
Family friendly.. A lovely playpen for the kiddos,staged upstairs,as not disturbing patrons.. ☺️Absolutely magnificent!. The staff are beyond amazing. Manageresses are outstanding.. My most favorite restuarant. Je ne sais quoi!!!
The service was excellent. The waitress was superb but the food wasnt that good. The muscles were bitter.
Ushaka John Dorys need to send their cooks to JD bluff or Umhlanga to learn the recipes.Any dish with the white sauce need to be upgraded from just lumpy flour, water and herbs..... Cheesy prawn tails, hake thermidor etc. Food is not good at all.The Manager, Nontobeko, is great and she tried to assist but she is not the cook.Not a pleasant experience especially when you are hungry.
The best line fhish and chips in the world!!!
Service was excellent loved the place
Their staff is so woooow..its a place to go
Where do I start. As I was signing in (as per Covid regulations, having to write down my name, number and temperature) our waitress insisted that I didnt have to fill it in and took the pen, the floor had glue seeping through every time you walk on it, the floors were not swept therfore extremely dirty, the food was less than okay (Ive tasted better seafood in Jhb) and there was a sticker stuck to my Lettuce. However the staff was friendly and extremely helpful plus the view was great. To be honest, I will probably never come back to John Dorys.
Food is great! Greeted with smiles on a busy new years day so tables were all busy when we got there. Our name and number was taken and within 10 minutes we had a table. The waiters and manager have excellent customer service! If you are a big group of people, please use logic and realise that the floor space is small so albeit they can accommodate you, they have limited space. Overall incredible service!!
Chef Sphe prepared the most beautiful and delicious sushi we have ever had, thank you!
Terrible from the start, warm drinks, hair in the food, sushi was terrible caused my sister to get ill as well as myself, rather just stick with ocean basket
I am a regular at this restaurant however my review isnt regarding that. Recently I came across a post on Facebook about breakfast at JDs. I was interested but had a few questions about substitutes because I do not eat beef/pork. My question was promptly responded to by Vah. Needless to say that I will definitely be visiting them for breakfast soon. Great customer service begins even before the consumer visits the restaurant, well done!
Memory served us and she was on top of the ball. We left our parcel and they actually asked someone jogging to call us for the parcel 🙏🙏
Great experience at this restaurant. Top service from the waiter to the manager. Well run over the busy festive period. Food was fresh and well prepared.Will be back. Thank you
My 1st mediocre experience at a JD branch ..the Food was excellent... the service not so much.. the waitress was not helpful at all.. didnt enjoy this visit at all..
Great location, great service, great hygiene (which is important during these times) and the food itself was really great! Will definitely be visiting again!
All the wait staff were super friendly and we had such a great time. The food was fresh and tasty. It was the perfect ending to our cruise holiday .
After days of rain in Durban, it was great to take the walk down the promenade to JDs uShaka. We were made to feel very welcome by all the staff especially Nonto and Sandile. The food was presented very artistically and the sushi was delicious! Thank you to all the chefs also. When we are in Durbs again we will be back, Fo Sho! Lyzette
Good value. Nice kids play area.
We had a fantastic evening. We got such a friendly welcome when we arrives. My nephew loved the kids section (enclosed upstairs with a TV downstairs showing the CCTV, one entrance in and out so very safe if you like to keep an eye on you little one coming and going) and they were very accommodating as we wanted to sit where we can keep an eye on the kids section and had a wheelchair with us. All staff the staff throughout the evening we very friendly and helpful.Aside from that the views are breathtaking especially as you watch the sun go down and the lights of Durban start coming on.
Great food good service nice atmosphere specially downstairs with the beach view
The staff is amazing they went above and beyond to cater for us...... However the food was just off got us super sick..... For the money spent there it was super disappointing....
Seafood with one of the best views in Durban. Its one of the largest fish foods restaurant in the area. So whats not to like? During the day its exceptionally busy. However in the evenings its lovely there a bit expensive but then fish has become an expensive food. Staff is a bit of a mix bag, but still fair well.
Across from the promenade. Great setting. Gets full - good sign. Food was fresh. Waiter was great.
Hostess was lovely. Rest was terrible. Long waits, no feedback regarding food. Took over an hour to get our food.
The location on Durban beachfront is excellent. Food was delicious. Service was friendly.
Good was fresh and delicious. My Dragon Roll converted my friend who thought she would hate sushi 😁 staff were amazing. So friendly, vibey and efficient. Thank you for a lovely lunch ❤️
Counters at the sushi belt were not cleaned. Poor service. The order my husband placed took about an hour to get to the table. It was sushi, just like the rest of the orders we made, but his took forever.
John Dorys @ Ushaka was such a pleasure. Fast, friendly, obliging and attentive waitress and management. Food arrived fairly quickly and was very well prepared. I was happy to be proved wrong! We were a group of 5 and every person thoroughly enjoyed their food. Ive had terrible experiences at 3 other John Dorys restaurants so this was a pleasant surprise.
Food and service were superb and both our waitress and the manageress on duty were great. Possibly the best JD experience I have ever had and I have been to multiple outlets around the country. Great view on their deck, overlooking the harbour mouth and beach.
Not great. Smelt like disinfectant from floor cleaners. Service was really slow. One of the sushi dishes was off. Nope a definite no, scoring one of my lowest ratings ever.
Wonderful service and excellent food at very fair prices. Best John Dory Ive been to. Whats really special is that you have amazing sea and beach views.
A beautiful setting and one of the best views in Durban - you can see all the way from the stadium to the ships coming in to port. We were there for lunch, but the evening view must be quite spectacular.We had a decent sushi starter and one decent main meal, but unfortunately the second main meal was very disappointing and almost inedible.The highlight of the whole experience though was the magnificent child minders in the kids play area who were actively engaged with the kids, playing with them and making sure they all had a great, safe time. The kids area is upstairs with only one entrance/exit and cameras make it easy to keep an eye on what is going on.
We waited 40 minutes for our food to arrive, despite the restaurant being almost empty. During this time we were offered no further drinks. After complaining, the food finally arrived but with the rice uncooked and all complaints being met with a sorry from management and waiters but no action. To boot, the salt shaker was not fastened properly and salt ended up all over the table.It was a comedy of errors from a franchise that usually delivers. I would avoid this branch in future.
The staff was very kind and welcoming, that I really appreciated. The food and view was amazing too, really made the last minutes of my holiday memorable, thank you. Special thanks to our waiter, Nklankla.
Best John Dorys in Durban. Their chips are absolutely amazing crispy on the outside and soft on the inside. Also the vibe and atmosphere at Ushaka is to die for.
Welldone to your team excellent service with scrumptious meals, absolutely friendly staff and always making sure you comfortable. Deffintalety will go back there. Atmosphere is beautiful.Keep it up
Great atmosphere, friendly staff. They treat you like they have known you for years. Keep up the good work.
Nice viewNice foodEtc nice nice
FANTASTIC!!! Awesome venue with amazing views, good food, happy, friendly, caring and efficient staff. Great atmosphere, value for money... I just LOVE this place. Highly recommended ANYTIME.
Best breakfast I have had in years. Friendliest staff and best view as well. 10 out of 10.Kids area a bonus too
Worst service EVER !!!!Food is dry without any sauce ,restrooms are dirty as hell !!! NEVER EVER AGAIN ....
Ok, its a chain