Just joined standard bank and went to Lynnwood to pick up a new card, you have to see a consultant to collect a card, a service so outdated its not even considered in other banks. Lynnwood specifically the wait times are well over 2 hours for any form of business before tellers. If you see all the reviews you will notice this isnt a new issues, pre covid days and still no change or adjustments as to how the system works..

The service is very slow. Lots of people wanting for assistance, and very little assistance. Rather go to another branch or bank if you have no time waisting sitting in a bank.

The lack of replies to reviews on here, should give you an idea of the service in the bank.Quite an accurate reflection....none

Terrible experience.Waited 2 hours to be helped. Staff not friendly. The only person who seemed to be energetic and passionate about their work is the receptionist.

Poor service, you stand in a queue outside the bank, people come out but for ages no one goes in!!!

Always understaffed and slow......be prepared for a long sit for a simple collection.

Terrible service, unfriendly staff , lack of staff, no sanitising between clients. You are doing Standard bank Lynnwood The Grove to be a client

I have been in here for almost 4hour now. Only 2 consultants available with a total of 9 consultant station and 7 empty on a month end. I am a nedbank customer and was hoping to move to standard bank. But this is something I never experienced before. No one cares how long you sit and wait. We also have old ladies sitting and waiting for assistance. If I was kept waiting because the branch needed to move the elderly to the front and assist, I would never mind but nothing is happening. This is really bad. Even during this COVID-19 other banks are doing way better. The faster you assist people and get them helped quickly the better changes of avoiding people waiting in long Qs and sitting everywhere which is a high risk of infections.Wow yet I thought Nedbank was bad on service.

Terrible customer service. The floor manager was ignorant and rudely unhelpful. Highly disappointed and definitely going to change branches.

Professional friendly service

The branch is not able to handle the volume of clientele in this Covid-19 period. I get an SMS to collect my credit card but either the queue is 20 to 30 people long or the branch is closed. When I got there this morning the branch is closed!!! Why can my credit card not be delivered to me at my home. Yes I am in the vunarable age group.

Yawn!!! Zzzz...

On friday 7 Feb I visited the Grove branch - due to loadshedding the branch was closedfrom 09h00 till 11h03 - when it opened the que was quite long with only three of the five cubicles occupied by staff - when reaching the front I was amazed to see one of the staff closed her cubicle and opened her lunchbox to entertain her lunch hour - and that after doing nothing for two hours! - only in South Africa!!

Literally the worst bank in South Africa. I think Home Affairs shows them up in speed and efficiency. Diabolical.

In todays times it is so refreshing to meet people who still have a passion for their job. Even with a power outage I received some of the best service from the foreign exchange. I cant recall her name but think it is Annelize.5 star service. Good service from a even greater person.

Since Standard bank has come up with the Genius idea of not having deposit slips, waiting time in the queue has tripled. Unfortunately Standard has gone from super fast and efficient to worse than ABSA.

Service extremely slow, have been waiting outside the branch in the freezing cold for over 35 minutes queue has hardly moved

Bad service

Very good service

Fast excellent customer service.

Great service