Me and my son received great service in this branch. Howard completed all our requests and answered all questions. We didnt wait long as were there early. This is my last visit experience and it is totally different from the previous one. I hope I have the same luck next time.

Worst experience ever. The girl at the enquiries very rude.Service super slow. Goodbye Standard Bank

Good service. My Money got Stuck in one of the ATMs outside Centurion. I came to the because its my branch and it was sorted fast. They even called again to confirm whether I had received it.Their Money gram service is top notch.

This branch has the worst service imaginable. I received a sms to advise that my debit card is expiring and that I have to visit a branch to get a new card. I spent over 2 hours in the branch waiting for service to activate a new debit card. My request to speak to the manager to complain was ignored.

I understand that Covid19 is a challenge for businesses. But can it be an excuse for poor service to customers??

My credit card has expired at end of March, new card is apparantly with courier company, but although charges for delivery has been deducted from my account, I have not received my card. Was promised delivery before Easter weekend, but still waiting!Been to the branch twice but only promises and no service.

Very frustrated. Calling from outside the country and trying to get to speak to someone.... anyone ... to assist whether passports are being processed via Standard Bank Centurion / Home Affairs.

Stood in 4 hour row yesterday. To change banking details. Got in at 16h00. Lady who helped me came from mallbranch. Did not get her name. Cery professional. Friendly and helpful. Most probably after a lot of abuse from customers during the day....thank you for your help.

If I could rate lower, I would give them a negative. 3 hours and still waiting to be helped. Absolutely pathetic!! Whole day wasted.

Good service they did everything for me when I opened my account all I had to do was bring my ID and append my signature

Long ques. They must improve thier tech. Half the things ppl que for, at other banks you can do them online or on the phone

Most mind numbing bank in South Africa.I currently bank with 4 different South African banks and by far the experience with Standard bank as a whole is terrible.Slow service. Private banking = no banking.Ive called numerous times to speak to my personal banker NEVER have they returned the call. Ive visited the bank branch. Short queues but loooong waiting times. Horrible experience.

Worst service I have experienced in a long time!!!! It feels like too many people telling you where to sit and wait than to help you!!!! I would give them no stars if I could!!!!!!!!!!!

Honestly speaking, if you have to visit the bank or home affairs for any reason, go to this one. The people that work here are incredibly accommodating, kind, knowledgeable and understanding. They work quickly and efficiently and they work with you on a personal level, rather than being the usual incompetent robots that one can usually find at such a place. Also, the couch upstairs is incredibly comfortable. What more do you want?

Come see for yourself

We have been standing in the que outside the bank from 9:00 until 9:40.Now inside we are still waiting to be served, and it is now 10:30.This is realy crazy

Opened on time, Plenty staff asking if we had been helped. The home affairs was efficient and quick. Overall I experienced great service. In addition the layout is very impressive and plenty areas to sit while you wait.

Quick attendance. Best place to get ones smart ID and passport. Got mine in about 2 weeks. Incredible!

I dont know why Im still A client of yours , the smart id application doesnt have anything to do with them they just tell you to go onto the governments website which doesnt work then keep repeating the same list of BS while talking over me and not listening to what the issue is. Awful experience !

Slow service as always, am happy to move to other bank than this old traditional bank with poor service.

Arrived 2 hours ago to collect new card, still waiting! Surely even with covid this is unreasonable?

We waited an hour. An hour.

If I could rate lower, I would. 1.5 hours and still waiting to be helped. Absolute joke!

Applying for my smart ID went efficiently and way beyond my expectation and walking in for my appointment I was greeted and taken immediately in for my biometrics. when completed I was told it will take 13 working days. so then I waited, waited and waited and received no sms notifications. on calling the DHA helpline various times, holding on forever, I was told that it was never processed. so what happened to all my biometric info??? how on earth is such information just lost and not processed??!!so now I retract my wonderful service and greeting review to the most pathetic service!! I am trying to call the manager and now there is no answer. service is getting worse!!

Home affairs upstairs is a breeze. Sorted my ID card within a week. Was very pleased. Took 5mins to collect once ready. Thumbs up. 💪

Love this Bank! Received the best service ever today from the consultant at the Foreign Exchange desk. So impressed.

So friendly and helpful! Went in did my smart ID in a total of 5min 👍🏼 Department of Home Affairs was also extremely friendly and quick!

Go to this branch if youre willing to wai for hours

Attended to this branch in order to collect cheque books - very diligent in their process in order to prevent fraud (& unauthorised collections)Add 30 mins to your visit if necessary👈 Overall very professional & relatively safe & secured parking for your car.

Bad process management. Floor staff are friendly enough, but there seems to be a clear lack of either process or management. Ive had nothing but woes at this branch. Eventually went to another branch, and they acted as intermediary, as getting anything done here, branch specific, is a complete lost cause.

This branch managed to lose my daughters birth certificate and FICA information. They then told me that I didnt hand these items in, how exactly does one open a new account without them? They also lost my FICA information more than once in the past.

What kind of bank only operates for 2 and a half hours on a Saturday? Pathetic. People dont have several hours to try to get banking done during the week.

Can standard bank please fix the atm at centurion gateway total pretol station.Or at least replaced it with a absa or FNB atm.This manchine has been out of service for over 3 weeks.

I have been trying to get hold of our company account manger for two weeks, phones are just ringing with no answer. The one time i could get hold of him on a direct number, a week later, that same number goes through to a call centre.The other two number which were provided by the Centurion Mall just rang with no answer.Very disappointing

Phone was put down in my ear after I asked for an urgent appointment for a passport needed within a week. Extremely unfriendly man who does not want to assist at all and does not speak clearly. He can only help in two weeks time, we need a passport within a week, which I know is possible as other members of our touring group were assisted, yet they went to OTHER banks for assistance.Not even worth one star but I have to give it in order to post.

Home affairs inside upstairs is a treat. No queues. Appointments on the day. 10 minutes to get initial issue passports. 4 staff on duty. Lovely

Stood in line for 40min+ to pick up a card, 10 enquiry booths and only 2 consults.... Thanks standardwank

Try phone their CUSTOMER CARE LINE at any time - always experiencing high call volumes!!!!! But dont worry YOUR CALL IS IMPORTANT TO USWhat a load of garbage!!!!!!!

** Standard Bank Customers Beware**All Standard Bank customers should be aware that their internet banking system is not secure and safe at all. I have lost over R60 000 due to internet fraud and the worse is, the fraudsters transferred my money to another Standard bank account before the money disappeared. Standard Bank told me all the above is my fault and they consider the case closed. I would advise all Standard Bank customers to bank with an alternative bank like FNB as the Standard Bank software is not secure and they are unwilling to help when your money goes missing. The fact that criminals have accounts with Standard Bank is a huge concern and would suggest the checks are not done properly when criminals open accounts through Standard Bank. Spare yourself the hassle and financial risk and move your account, especially when you use internet banking.

Friendly and Efficient assistants. Overall Good And Quick service.

Pathetic branch...i went in to the branch last week saturday as my internet banking profile was blocked.IFILLED IN A CHANGE FORM FOR 1time password to change my cell no on you system was told it takes 24 hours... WELL APARENTLY NOT ITS IS STILL SENDING TO THE OLD CELL NO.you people are a waste of time...

Great service from home affairs departmentThank you!

Good service - but tend to take forever, even with few clients

They have upgraded the interior so it is a pleasant experience

No service at all, waiting for 1.5 hours just to collect a card.

Worst banking experience ever, almost an hour just to collect a card. No communication from staff or any indication how long you will wait before you are assisted. Classic example of how not to do it!

Waited so long just to pick up a card. Terrible, slow and inefficient service. Never coming here again

Pathetic, close one branch, forced people to go find another only to be told they closed.

Good service received when applied for my new ID.

Excellent service and very helpful personnel.

Home affairs- insults customers, yelling they don’t use/have common sense and threatened to chase them out .

Only second time coming to the bank and the staff were incredibly rude both times. Never coming here again.

Useless staff that cannot tell you beforehand that they only have two people available that can help you. Ended up waiting for 90 minutes. If you can... Avoid this branch.

To big to fail with fancy interior yet long, long wait in the queue waiting for banking serviceaccount assistant seeing members of staff at her desk whilst you wait in common area for serviceExperience arrogant attitude from staff talking down to youno toilet for public

WRONG LOCATION!!! There is no Standard Bank branch here & this location doesnt exist. There is no corner H. Verwoerd & South Street. It is corner South Street & Gordon Hood Road. Spare yourself the frustration and just manually key in that location.

No service at all

Brilliant and friendly

Business Banking @**^%&*$#!!!!