I love this store! The staff are very friendly, and actually helpful! Big thanks to the lady who gave me advice about how to save on delivery. 😊Also, the delivery process for big items is quite fast. I literally waited a day for my purchase, and the delivery guys were extremely efficient and amicable. Definitely recommend this to anyone.

Really great services and friendly staff.Their revolving credit facility, store card, in place is a great iniative.

Signed up for a Telkom router. I am waiting 4 days now. This is my 3rd visit to the store. I was asked to wait for someone to help me now. I must commend the staff as everybody tried to assist me. I was also given explanations for the delays and the waiting.

The shopping mall is well designed and it was nice and quite

I visited Hi Fi corporation to return an item, had to wait long even though it wasnt busy. I then requested manager on the floor to assist and response was she didnt know how to complete forms that need to be forwarded to head office and the experienced person was busy.I just had to wait as she was not bothered,eventually the person with experience came and was also not impressed that manager was not interested to learn.My other item I bought was not new in the box, I could see it was a return from another customer. Customer service is just way below standards. I would never visit this store ever again.I have to wait for 14 days for a refund after so many back and forth. Im not impressed and all of them dont show any interest in the store.

Bad customer service no follow ups done. After you purchase something from them if. It breaks are when its faulty its your problem not theirs.. I booked in an item got it back still broken. Now its my problem to book in again and its been a. month without my android TV box.. Definetly wont purchase from them again

Spoke to a wonderful gentleman who answered all my questions no matter how dumb I thought they were.

I had a terrible online shopping experience with Hifi corp received a item from KZN when I t got to me it was in a awful condition!!!!The N1 city staff help me so incredibly I was happy the lady Mariskah kept me informed until I received my product. Thank you she was very compassionate and helpful.

Received good advice from staff in electronic/tv dept. Know what they talking about.

Open for Business.Covid 19 protocol in place.Great specials at shops

What a great experience compared to other hi fi corp. Staff were knowledgeable and friendly and quick to help. Well done

This place looks like it has no manager! And I also dont think some of the salesmen are trained. And why would you need my ID for a phone that youre selling without a SIM card? Why is a thousand people behind the counter and I still move slowly in the queue? I went for the same thing at Willowbridge and did not have these issues.

My time at the store was very good thanks

Covid-19 seems to have affected the staff. I entered and walked between every aisle and exited without being approached by staff member or the manager... not even the security bothered to engage me. I know business is tough and spirits are down. Maybe next time i will be assisted.

It infuriated me to return a 3 plate mini oven because they sold a soiled item as new. Placed it in a box, sealed, and the cashier did not open it up for inspection. The shop is small but the staff at least approach you and offer assistance.

No staff on floor and probably the slowest cashiers possible. Stood in a queue of 1 and still waited 10 minutes before I left the store and bought the same item at their competitor next door. Lacklustre service all around.

Very good service. Ive heard such bad things about hifi Corp but I had an issue with a product and they arranged a refund with no hassles. Now I wont be scared to buy from them again.

Got some fast service very helpful staff

Great service, efficient and knowledgeable.

I have never written a review before but I strongly had to for my service at N1 City mall. My tv broke (on warranty) and the amount of follow up calls and emails and incorrect details and address and poor service was insane and it lasted almost 1 month. To top it all off when my tv finally came back they didnt deliver my remote. I mean I had to phone and do follow up on my remote too. when it finally arrived today, it had no batteries! they took my batteries out, I mean wow. . By far the worst service.

Staff knowledgeable and service excellent.Prices good too.

Walked around one section 3 times, not once was I asked if anyone could assist. Walked out with them almost 20k poorer.

Helpfull sevice

Always a lekker experience buying from you! The best store of them all. Always friendly, staff is very helpful. We will always go back to N1 City HiFi Corp for its excellent service!!

Called to check if they had stock...was told they do...got there...no stock...staff response?? Shrugs shoulders...clearly couldnt care less. Walked across to the store opposite...small outfit...prices better by 15%, stock readily available, service up by 10000%. HiFi Corp has bucket loads to learn about client service...havent had a good experience to date

My moms favourite store

Im very happy with your online ordering service. I placed my order on Sunday and I already received it today. Thank you for the great service.

I have recently received their 2021 booklet via the newspaper and it had a special on their laptops. I then proceeded to their website to purchase the laptop and upon searching for it the price did not match the advertised price. I then contacted support and spoke to Stewart who first told me the item was out of stock I then told him that I can see the item online, he then told me that the price has been updated and I need to look at the new catalogue which happens to be the exact same one I have but the laptop price has just increased? He then refused to assist me further, I then contacted support who as not even bothered to contact me back. Pathetic service and false and misleading advertisements!!

Great service. These guys are the best.

Very helpful. Took back television I bought 3 years ago. Service department friendly and helpful even for a Sunday.

Bad service and after sale service I think people have to know they dont refund your money

Very good service

Very helpful staff

Phoned here on Friday enquiring about a watch, according to their website there was stock in store when we got there we were told there was no stock but there was stock in of 4 watches in kennilworth. Drove there yesterday to be told that they are also sold out.We then decided to purchase the watch online and received an sms this morning saying the watch was ready for collection.We went back to n1 city to be told that they are waiting for payment the cashier Called the manager who told her to tell us to speak to the online department.We asked to speak to him and he made it seem like it was the online departments fault and took no responsibility for this.He also did not try to give us a solution to the problemWe phoned the online department in front of him and he still seemed to be very frustrated and bothered by this.There is complete confusion between the store and the online and we will still have to go back again when the watch is in stock.Dane is a poor manager with a lack of responsibility or customer service.

I had a lovely experience on my last visit. And i was satisfied by Covid 19 regulations.

Everything under one roof and affordable aswel

Service really is horrible ! Worst branch to ever visit. I went there last weekend and there was no sales staff on the floor. I eventually had to go to their staff office to get someone and sales person was really not helpful at all. Then i was passed onto someone who was going to help me with the lay buy... She kept going around in circles and said she is going to the office to print...I waited and went to see what she was doing - i found her eating and laughing at videos with her colleague. I asked what she was doing and she said she is waiting for the copy machine. Went back to the front desk and she redid my application the 3rd time. Worst branch ever. I would rather go to another store.

Melebo is one great person. Thanks for the good service

The sales person who was suppose to assist was very un-friendly and in a hurry to move on to other customers.

Disliked service offered by Angelo guy, he seemed not interested to customers. Does not have product knowledge...

Reasonable range of discounted household electronic and electrical devices.

Service is miserable. They tried to sell me an item that was used and returned. Then the salesman just ignored me and carried on when I tried to ask about other products. I also requested assistance several times, but there was no one available.

I want to buy a laptop.they are out of stock they didnt offer to look at other brunches or offering to help placing an online order.

Service on the day I was there wasnt too good, but atleast I received what I wanted and left with a smile. As the cashier was very friendly and helpful. Just that R99 watch I wont buy again lasted only 4 days and it broke. But other then that will buy by them again.

From reading these reviews and my experience, Chantal should not be talking about my manager this or my manager that.she is an absolute gem and you can tell she knows her customer service. For the service shes provided, yall would get 5/5YOUR DELIVERY SERVICE IS SH!TI spent the whole day in an empty cold flat (mid COVID) waiting for a delivery. It is now 17:34 and there is still no delivery.For such a steep charge for delivery, one would expect high level of service but nope!FYI: if this is not delivered within the next 30 minutes, I will return the favour and reign sh!t all over that undeserving manager.

Very efficient staff.

Good service - very busy shop great deals friendly efficient staff

One of the staf was very helpfull

Shop clean.Staff friendly.Service is five star.

Specials on display but no stock

ABSOLUTELY PATHETIC AFTER SALES SERVICEPathetic service, I ordered a bed online, absolute horrible quality... The base was broken when they delivered the bed.... The springs have sprung threw the material... I have called 3 times, sent numerous emails and they refuse to contact me or respond to me. The bed is now only two months old... I have tried to contact them and I am at my wits end, There after sales service is pathetic and they will not help you after selling you broken productsORDER NUMBER : #500201933

Very unprofessional staff.Slow to process accounts.Poor mannerisms when communicating to customers.Lack of enthusiasm.Its the basic things they get wrong. Perhaps training would do them good.Not all Hi-Fi Corps are like this. This is not a slight against Hi-Fi Corp, just the N1 City branch.Pathetic delivery. They wont even call you when at the gateWorst delivery system. Get your own delivery;

Hifi Corporation N1 city.Very unprofessional staff.I would 150% recommend you to stay far away from what could be your worst experience ever.Poor mannerisms when communicating to customers and a huge lack of professionalism from everyone including their management team if there even is such a sort of structure at what I could call a madhouse.They lack a way of speaking to customers and shout across to one another in front of other customers. Complete lack of customer servicePromised multiple call backs and nothing after phoning into their store several times in just today. Lack of following up with customers. I had to phone them to find out I had to resubmit a copy of my documents when they clearly required it from me. It brings me to the question of how long I would have waited before any one of their incompetent staff called me.Its the basic things they get wrong. Perhaps training would do them good.Not all Hi-Fi Corps are like this. This is not a slight against Hi-Fi Corp, just the N1 City branch.

The managers need to learn customer care. One manager was shouting at a customer and chasing him away without solving the issue.Some of their TVs are poor quality and they dont warn the clients.

Roderick and Marlene is the best

The customer service not great they all walk pass you i had to go them to get help

Very pleasant shop assistant.Purchased a tv and pressure cooker at good price

Worst service ever.They dont speak to you and think they are doing you a favour .WONT GO THERE AGAIN WORST SHOP IN THE CENTRE..

Covid-19 protocols in place - Loads of in-store specials and a wide range of products to choose from.

Very clean shop but small

Even though the staff took long to help me bt they are great and friendly workers.

Very friendly and efficient staff as well as good store lay out

Large variety of goods as well as a large variety of prices... TVs, microwaves, sound systems, the works.... Whatever you need in your living room theyll have... Whatever pc components you require theyll have...

Bad memories about this shop while i was get robbed with four ladies,she the master mind of the robbery

No stock of car radios

The TV 📺 that was send for repairs. 1sr no video. Thats fixed now no audio 🔉

They didnt have money to refund me on my purchase so I had to return multiple times to get my money back, and security expected me to stand in long queues each time. Took me a whole day and multiple drives to get a refund. Bad customer service.

Unfortunately this is a very small shop with very little variety. Prices are good, but variety lets them down.

They dont know what the are doing my mom took in her TV she bought there to be fixed they call her and said her TV was fixed we went to pick it up when my mom tested the TV something else was broken she took it back then we went to pick it up now the ports are damaged how can you break a TV even further and not fix it properly

Staff always helpful and friendly

My experience was one of a poor nature.Client customer care is rated poorly on tneir scale.

Had to take my tv in for repair. When to collect it yesterday. Dirty as can be and a cockroach inside my box. Mariska is the store manager and a liar. Thanks for nothing hi fi corp n1 city. Been pathetic for 9ver 20 years.

Went to get my tv back after a repeair. Tv was dirty and full of tiny scratches. Worst of all there was a COCKROACH that fell out of it. Asked mariska to phone me back this morning so that we can sort the problem out. No wonder they are slowly going out of business. Just make sure ur items arent roach infested when u get them back

Great service

I must say with this social distancing its makes shopping more easier and u get better.assistance and help from the workers

Couldnt do my laybye because of short staff. Theyre not ready for the busy times walked out unhappy.

Pathetic service, not even worth a star. No staff on floor, had to go look for someone to help. Lady was very unfriendly. Item shows available on site, nothing in store. Husband phoned store several times, no one picks up

!!!!DO NOT PURCHASE ONLINE AT HIFI CORP!!!!I had a TERRIBLE experience. I purchased a brand new fridge online, only to find out that the fridge, they delivered, does not get cold. Its been about 5 days now of me trying to call them and arrange for a new fridge to be delivered. R500 or more worth of food has gone off due to their faulty fridge and R400 worth of airtime wasted and hour long phone calls. Nothing has yet been resolved as they tell me there is a process and there is nothing they can do for sending me a broken fridge. Completely useless & slow customer service and their products are faulty. No compensation for the losses of money and time have been mentioned. I WILL NEVER RECOMMEND nor PURCHASE ANYTHING FROM THEM AGAIN!

Was there this morning & not happy with your exchange policy.Purchased a Sanui 1.7L cordless kettle on the 27th May 2019..returned this one on the 26th Oct 2019 as the water boils continuously & doest not stop..a new one was given to me..returned this one on the 6thMarch 2020 as the light comes on , but the water does not boil.its evident that there is a manufacture problem with this model or make.Spoke to the manager this morning & he refused to exchange this kettle for a new one as he stated that the warranty has expired..as far as Im concerned, this is not acceptable.Looking forward to your feeback/response

Great customer service. No complains.

Not too busy and staff is very friendly

Staff unfriendly looks at a person like you are a thief

False advertising!! Went to buy a fridge. Price R200 cheaper at House and Home. Hifi N1 advertises in store they will beat all prices. Danie, store manager did not want to help and adhere to the advertising. Def a no from me!

Phoned for a specific TV, had friendly service from the first phone call, through visit and testing in store and even upon closing of shop same friendly staff member helped carry TV to car. Excellent service - keep up the good work

Great customer service l must say

People not Helpfull no body want to help you

No one to assist.

Great service and quality products

Nice variety

Good prices and products. I bought a blender and it wasnt work so I returned there and they changed.

I phoned this store looking for an vacuum sealer. The gentleman I spoke to was very efficient and professional (can’t remember his name). They had no stock in store but he tracked 1 at their Bellville branch and gave me the contact details. Well done 👍

Fabulous. They have a range of electronic gadgets at competitive prices.

Bad bad service..

I bought a TV in October 2019 wth gaurentee and warrentee but your rude sales lady was so rude to me when I called two weeks back that I was totally put off by her.. We woke up one morning and the TV had a crack a brand new 50 inch sansui TV how sad to rob people like this during this pandemic

Been here a few times now. Client service can be a bit lacking at times but prices are good. Always worth popping in and comparing prices.

So this is 2 part bad service. I purchased a TV online in December, a month later we noticed the TV is actually the problem. because I bought the TV online I logged a online request, month later no feedback...call the customer line, to be told that have to go to store. as the store technical department needs to deal with fault products. I have to either drive there with 65 tv that will obviously fit into my car easily ??? so they said we can call the store and they can send a tech. Not sure why would need a tech to confirm a screen that is bleeding, I just want New TV and they can take the old one.so they transfer me, line busy. I tried another 35 times my self, the line stays engaged. Call the customer lien again, they try put me thru to sales manager direct line, no answer.So they send a mail to store to call me, no joy still.Next day call the store, 15 times, no answer. Call the customer line again they try patch me to the store manager, no answer either.I went off at the agent, not being her fault. she has after this logged a complaint that store does not answer any phones or respond to internal emails to call clients.Honestly regret buying the TV via HifI sold have paid few rand more and bought it some where ells.No wonder only have few stores left and the other sister chains are also suffering.

Service good, staff assistance gpod

Better service and prices can be found at Game just across the road. No assistance after 10 minutes seeking. Other customers on the floor were also fed-up.

Got great service from this HiFi Corp. I went to the Kenilworth one, which was a total let down, but was able to find what I was looking for at the N1 city store. Ashraf helped me like a pro. Very pleased with the experience, and the product.

Good shopping experience