The worst service I have ever experienced. The staff are completely disinterested in providing any form of customer service to the point where they blatantly ignore you when you try to ask questions. I will be canceling my subscription and moving over to MTN.
If I could I would give this store 0... I see they have a standard bad rating by most reviews here - wish I checked before I went there. WORST customer service ever. Once they have your money they couldnt care less about you. Avoid using this store at ALL costs - save yourself a lot of effort and go somewhere else!
So helpfull its a pleasure to deal with them also efficient!
Awsum service keep up the great work 👌👍
Lacks service, unfriendly and not helpful at all! Poor service!! Stay away, had to go to Vodacom Canal walk for help.
Absolutely terrible service! We have tried to change ownership of a contract for over a year and still no luck! Unhelpful and unfriendly! Eventually had to go to blue route Vodacom for assistance. I will never go back to this branch!!!!!
Very friendly and helpful staff. Enjoyed going in there
Friendly staff, very helpful and accommodating. Great Job Riyaan
A cellphone store is just a cellphone store - nothing spectacular.
Always amazing service from the boys at this branch!
No phones for cash, a person might have a crisis how will they get in touch if you guys only do contrcts?
Given the reviews here on google I was expecting the worst but frankly I couldnt have been more surprised. Lorenzo assisted me and was fast friendly and efficient. The rest of the staff were equally pleasant to deal with.
Josh was so helpful. He really went that extra mile for me today. One happy customer.
If you happy with average service and wait 5-6 days for a device? Then the LongBeach mall Vodacom it is. Never have the advertised devises in stock, average service. Used the Blue Route Vodacom on a Sunday and it rocked!
Excellent service from the team!
Absolutely pathetic.
Great service was very helpful and was able to do my upgrade very quickly and transfer all my info from my old Samsung to my new Samsung
As said before, this store is getting a terrible reputation. 3/4 guys just hanging around & cannot be bothered unless you have bucks & buy big.. That Older staff member thinks he is God!Thankfully it lead me to TELKOM where I now have a great deal.
Great service and friendly consultants was able to sort out my problem very easily
Awesome service
Average service
Fantastic service from Lorenzo, thanks
These guys go out of their way to help their customers
Greta service was able to open a new contract in less then a few minutes
Its a fact of life that Cell phone shops will never be at a standard we expect, but this shop certainly takes bad service to a whole new level. I have had to deal with this branch a few times now and Im at boiling point at the lack of structure and all round lack of care from any of their lazy and disgusting staff. You are greeted by a line of shop assistants laying in their chairs and glued to there cell phones playing PUBG that dont even get up, let alone sit up when you enter the store. They have this stare of complete and utter unintrest when you greet them, and would rather answer you from their chairs when you ask a question. These same louts messed up my contract so badly that I was paying the wrong account for almost a year, then couldnt help me fix it or cancel my account as the owner had told them they couldnt anymore because it was a process. Then in the past few weeks they now dont take cash to pay your account?!?!? Blue route, cavindish and constantia all accept cash payments!!! I have been to vodacom 4U shops all over South Africa and the staff are amazing, this place deserves to be shut down and each one of them fired. This has been a non stop battle and I have had enough.
Lorenzos service was exceptional. Quick and easy.
Received very good service from Lorenzo. Staff is very friendly.
Shocking these people delete your msgAnd accuse you of being rude. Use Fishoek branch. DONT LET THIS STORE TOUCH YOUR PHONE. U WILL REGRET IT. Ive have also found this storeto be dishonest in the past. Really regretting go on there to day.
Great service. Kashief had my new customer contract and number migration sorted within an hour
Had a great experience with the service I received from this branch. :)
I have yet to find service more terrible at any cellphone shop. Migration from Autopage to Vodacom has been a nightmare. The arrogant young man helping me tried his best to make it as impossible as he could to NOT help me. Seriously disappointed. No concept of customer service
Was having major issues with phone problems walked in was greeted by the staff didnt even charge me and sorted my problem and Im not even a vodacom subscriber
Not the most helpful of places but could be worse
SHOCKING CUSTOMER SERVICE PHONED 7 TIMES DURING WORKING HOURS, NOT 1 CALL WAS ANSWERED AT 10.50AM, JUST RINGS ....THANK YOU VODACOM FOR THE GREAT SERVICE !!
Always good service from all the guys working here
My favourite cell phone shop, friendly, helpful, and always have lots of stock.
Very friendly staff and very good service👍👍
Ashton was super helpful when I did my upgrade...
Josh was very helpful, all the staff are pleasant.
After a week of waiting they send you a message saying your phone has arrived then give it to the first person who walks in...
Long queues. Rather do business online.
Very dissatisfied. Staff dishonest. Wont ever use them again.
Lorenzo is a remarkable salesman.
Some staff not very helpful, never have stock of items advertised
Average service and prices.
Very good
Helpful