Esona, the correct person to meet at the front door at the right time. Either my timing or hers was right. Perfect service.... Love it

Amazing service by Clarence Jordaan. I would highly recommend his service to all my friends and family. Thank you so much Mr Jordaan. I have one dissapointment though. The fact that the floor manager addressed Clarence infront of me and everyone else in the store is very unprofessional. I heard everything she said. Reason for me standing closer to Clarence was to hear him better. You dont just sign something if you cant hear clearly what has been discussed or explained to you.

Saadiq - I was referred to Saadiq by my colleague and came all the way from Mitchells Plain. Excellent customer service and will refer anybody to him. Well done Saadiq you are indeed an asset to the Telkom team 👌

I have received a great service from Yanga Habe... Thanks a lotPs: Is it possible that Telkom could come up with a new insurance plan that can assist us as customers and even have a quicker turn around time regarding maintenance of the products.

We had the privilege of having Saadiq at the Somerset West branch. I can honestly say he has given me the best service I could ever ask for. He is very knowledgeable and could answer all our questions we had and could give the advice we needed. We managed to leave with devices that we were very happy with.

Saadiq - What a wonderful experience with superb customer services of excellent quality. I am highly satisfied. Thank you very much. Highly appreciated.

Had an excellent experience from start to finish. With me having limited tech know-how re-cellphones, Clarence was patient and explained everything clearly. The free Mugg and Bean coffee voucher was a great touch. Thank you Telkom Direct Tygervalley✨

I honestly received the best Customer services from Saadiq, He really helped me take out my second contract effortlessly. He arranged everything for me, when I got to the store my cellphone was ready for collection all I had to do was sign!!! Absolutely no Fuss! Just Quick n Easy!

It was excellent service by Esona Motjeane

Excellent service from Jowen! Thank you for your prompt service in getting my roaming sorted. Thank you for following up to check that everything is working correctly!! Great job my brother! God bless you!

Very very friendly host Esona she deserves to be here... Thank you young lady...🔥

Ive purchased a R100 voucher at Pick n Pay - Tygervalley on the 28/08/2021 and to date the voucher is not working. This is totally unacceptable!!! Because Im running back and forth between Telkom and Pick n Pay...

Saadiq, you were such a big help... I really appreciate your time and support for clearing all my questions and getting some new product. Keep up the good work...

Saadiq shukran for youre service was awesome man. I was at another telkom for an hour and didnt get helped the way you helped me in 10 mins

I typically dread having to visit a Telkom store however over the past weekend I had an issue with a No SIM Inserted error. I arrived at Telkoms Tygervalley store. I was assisted immediately. I was given a new SIM with a swap in a few minutes. The gentleman who assisted me was friendly and helpful. Thank you.

Thank you to Mr Jowen Michaels and his team for the excellent service at the Tygervalley branch yesterday. Everything was a breeze from start to finish🙂 Thank you for the great advise on continuing with current contract, constant progress updates on new contract as well as the follow ups afterwards. Truly appreciated...KEEP UP THE AMAZING WORK!!! 👏👏 Antoinette...

BAD SERVICE FROM TELKOM ADMIN PLUS . REQUESTED SERVICE TO BE CANCELLED IN JULY 2021 ALREADY . TO DATE IM STILL BEING BILLED!!!!!!!! Telkom needs to review their cancelation process !!!!!!!!! TELKOM, YOU ARE LOSING CUSTOMERS BIG TIME !!!!!!!!!!

Entering a contract with telkom was amazing as chanell has helped us beyond measure and went the extra mile. We had some issues with the insurance and claiming but chanell stepped in once again after 2 years and showed us why we loved her from the first day.If you want amazing service please do ask for Chanelle at telkom tygervalley as she goes above and beyond. I see a store manager in the making in her.

Very good service from Siphosethu. Just one problem. I am a wheelchair user and the service desk was too high for me to conveniently sign all paperwork. It would be great if at least 1 wheelchair friendly desk could be made available.

Excellent service. The gentleman new after a few words what I needed. Fast and professional.

Visited the Telkom store Tygervalley and spoke to the store manager, Jowen Michaels.I am extremely disgusted with the service which i received from Telkom, i was assisted by a call centre agent , who offered me a wireless service. And to date i am still waiting for my service to be activated.TELKOM IS LOOSING CUSTOMERSi am not a happy customer.

As a Prepaid Data Client of Telkom for many years have been dealing with Mr. Jowen Michaels from this Telkom Shop for a long time. I have always experienced excellent service from him. I would buy airtime at any shop and load it onto my phone. Then I will call him to convert it to data. He always goes the extra mile. He readily and willingly checks balances when I call the store. He also updates me on the latest packages and of new offers that are available. I will recommend him for excellent service without any hesitation.

Saadiq _ its always a pleasure coming to tell on tygervalley, thank you so much for my new phone

Saadiq _ thanks alot for your wonderful services. Very sufficient and friendly.

The que was long and slow but the agent who helped me was professional .Unfortunately the call centre agent who phoned me it seems like she was doing work from her home as a baby was screaming and shouting in the backround i had great difficulty in hearing what she was saying to mewhich was very irretating and i had to ask her several times to repeat what she was saying .

Pleasant, professional, efficient and friendly service provided by Chaneill.She took me from step one to finally getting an upgrade while enjoying the process.Definitely one of the best experiences from a really pleasant customer service associate!

The experience in the store was pleasant, however, TELKOM needs to improve on their installation time. TELKOM notified me it will take Vumatel between 1 to 21 days to can come out and install my fibre. This is very inconvenient because I have no indication on when they will arrive and I have to be available on short notice.

Did not advise about the phone not including a charger. It is something that could have been read up about but good for the consultant to explain in store rather than the client going home and realising it then only. Always better to give to much info than too little.

Olicia who helped me was unbelievable. Answered all questions patiently. Thank you very much.

Received excellent service from both the consultant and the Branch Manager, however, I was disappointed to find out that my no-contract/ sim only R499.00 FreeMe 20GB deal has now gone up to R606.50 per month. It was explained that because I had completed 2 years at R499 (no contract) the deal was reverting to the normal price. I took out this deal in Durban and it was never explained to me that after 2 years it would increase. So my excellent service from the staff at Tygervalley, turned to disappointment. I certainly won’t get caught again by any attractive Telkom deals without querying likely small print conditions

Visited Telkom Store today, assisted by Clarence Jordaan regarding my account cancellation. Was satisfied with the assistance and SERVICES.HOWEVER, TELKOM NEEDS TO WORK ON THEIR BILLING SYSTEM!!!!! I SUBMITTED MY ACCOUNT CANCELLATION ON 27 MARCH 2021, TO DATE STILL CONNECTED, INVOICED AND DEBIT ORDER PAYMENTS MADE.Now I need to come back again to arrange for a refund. Im not satisfied with the process!!!! PLEASE HELP

There is something seriously wrong when consultants give reviews on behalf of customers. This practice must be stopped.Look at the reviews. They are all 5 stars. Mine was also 5 stars. Look at other reviews in Tygervalley shops to see how real review stats looks like.This is the previous review which Ive edited to change it back from a 5:How on earth can you rate yourself. Very noisy inside. Cannot hear consultant. Took very long. I see lots of 5 stars. Consultant tells you you must register on the telkom website. Then he said he will do it. This is a very bad practice. My experience was definately not 5 stars.

There was a system problem where charges were made after I cancelled my Unlimited Home service when my 24 month contract expired on 4 March 2021. The Manager, Mr Michaels, immediately understood that I had migrated to RAIN on 2 March, and made sure the cancellation will be affective from 4 March as was intended. Excellent and friendly service from a true professional!

Excellent service by Yanga Habe

I want to offer my gratitude to Mr. Jowen Michaels, the Manager at the Telkom Direct store, who contacted me immediately after I had lodged a complaint last night, following a traumatic experience at the Tygervalley Express shop on Sunday 27 June 2018. He is a great Brand Ambassador for Telkom, because even though the incident did not take place at his store, he still offered me an opportunity to vent, and he also provided solutions. From my interaction with him I have deduced that he is a people’s person and that he enjoys serving. Thank you Mr. Michaels for your kindness and passion for service.

Best customer service ever received from The Host, very polite and friendly...So much appreciation for Esona.

Bruce gave good service at Telkom Tyvervalley. Was helpfull and patient, thank you so much.

Such good service by Jowen Michael. My query over the weekend professional and with courtesy attended to. Kept me informed. My best experience with Telkom in two months. Wish his colleagues could take a page from his book. Thanks Jowen

Since the start of my application to receiving my product, Telkom sales agent was extremely helpful, understanding and explaining everything that needed to explain. My experience as a customer was great. Thank you and keep it up

I am on your system and have a contract with you. Last week I reported that my phone was stolen and your office could not not assist me with a Sim swop. The said they must report to the back office and will send me feedback through sms. Up until today I havent received any response. I had to came into your office only to find out now you require the information on a company letter head.Your service is pathetic and time wasting. I am self employed and cant afford to spend time to visit your office every time.

Ive only ever gotten amazing service from chaneill from day one, she is the only consultant that I will go to always! I avoid your online consultants as they never help or have the answers u need! Thanks for your great service chaneill

Great customer experience from the staff at Tygervalley Telkom branch. From now on, this is my go-to branch. And a special thanks to Mr Jowen, the manager, he really puts the customer first and puts himself in my shoes. The best 👍

Hello dear , its was greet her and she is very good help me everything is well , l want to say thank to Esona Motjeane

Great service from Clarence.But telkom needs to work on their CPA policy when it comes to laptops. I want to return this laptop for an upgraded laptop. This laptop is only 7 days old. This laptop does not suit my needs!!!!!!! Also, Why is there no Tech on site in Store ?? The support line is not always user - friendly.

I didn’t get the phone, they didn’t have stock.. I gave them a 5 star because the agent asked me to rate them before I could even get help!! What’s up with that? now I’m giving them a 1 star. The other Telkom in the mall helped me a lot

Siphosethu was very friendly and helpful. Our transaction was done swiftly and was explained in detail to me.

I received very good, fast and informative service when I upgraded with Saadiq Abrahams

The manager Jowen always conducts himself professionally and is an asset to Telkom. He has been helpful every time I needed assistance on various products. The staff are always friendly and helpful and I always left the store positively. Keep up the good work Jowen and Staff at Telkom Tygervalley.

Asked for 3G special prepaid data. They sold me airtime

Nashua is very knowledgeable and helpful. Of all the Telkom branches they are the friendliest and most helpful. Elmo helped us on a previous occasion and was just as helpful and friendly. Thank you

SaadiqThank you very much for the quick service. I will surely enjoy my new phone. I think you should get 10 stars as 5 is too little

Saadiq was very helpful and friendly. He answered all my questions with a smile.

Saadiq Abrahams great help. Very helpful. He was smiling while assisting me even I could see it through his mask. Great service!

Great service Saadiq! And the warm welcome by the lady at the door :-) (I didnt get her name). The store is clean!

Always a pleasure dealing with this store, Manager Jowen has been very helpful with products and services. The store is efficient and deals with queries quickly. Thanks to Bennie for the Sims, Data and routers and thanks for getting me in and out in a hurry.

What an amazing experience I had at Telkom Tygervalley thanks to the agent Maurice. He gave wonderful and professional service. Will definitely be returning thanks to him.

Olicia what a wonderful person. Helpful is her middle name. Thank you very much for helping with a smile on your face. Keep up the good work

What an amazing experience today with Chaneille at Telkom Tygervalley. Her patience and professionalism helped us complete a successful upgrade with nothing but happiness after. Thanks once again!!

Good customer service received.A suggestion: For customers that work out of the country, in my case on ships, allow a longer expiry period for pre-paid SIM cards. I would suggest at least 3 months so that the SIM card still works when returning the SA.

A big thank you to Michael, the manager at the Tygervalley branch, for the great help! For the second month now we have been billed for internet we did not have from Telkom (not to mention that we’ve spent a fortune on LTE data). To add, we still have not been credited for a router that we bought and returned. FINALLY, we getting our money back. Thank you Michael.

Bruce was very friendly and helpfull. Great service. Go directly to him. He will definately sort out any issue you have.

Jowen is an amazing contact to have at Telkom. He tries as best he can to help. Since my mother in laws passing we have had issues trying to resolve the query for her telephone account and we have finally received the invoice for it... We appreciate you Jowen. The team is a phenomenal one and always going the extra mile. Thank you.

My dad landed in bfm, struggling with device. Visited the store. Very helpful

I signed a Telkom fibre internet contract last year September. Vumatel was the fibre line supplier. The internet did not work for four months. Vumatel kept saying it was a Telkom problem and then Telkom would just reply: no it is a Vumatel problem. I phoned Telkoms technical department constantly. After four months when I wanted to cancel my contract, then only things started happening. A technician figuered out that it was my router that was not set up proporly. After all this I obviously had billing issues as well. Just as my internet was working the billing department cancelled my contract.I went three months without internet and then decided it was time to get internet again. I went with Telkom again because I thought it would be a simple re - connection. This was two weeks ago. Same problem is happening.I did come into contact with Jowen (manager at Telkom Tygervalley) and the experiwnce so far is a positive one...

SAADIQ - job well done. Thanx

Saadiq provided us with exceptional service! Thank you

Iv been with telkom for 2 years and was very happy unfortunately I have to move over to vodacom as telkom doesnt offer apple iPhone over 3years, I had a good service from Tygervalley telkom from the Manger very helpful jowen Michaels

Telkom advertise the phone that I want, an iPhone 12 Max 256g, but there is no stock, not even at the warehouse. I went to various stores all over Cape Town and no one can help me. How do you expect to keep customers. The Tygervalley manager Jowan Michaels is going the extra mile to assist, but not if Telkom cant provide what the customer wants.

Was assisted by Chaneill and my repair came back quickly with her assistance. Thank you, keep up the great work and awesome service.

Saadiq always gives me the best attendance and step by step help at telkom in Tygervalley.He is also the reason why I am making use of Telkom,s services for many years now.I am still happy.

Saadiq _ very friendly and offered real good service. Thank you!

I dont think Ive ever received such unbelievable service anywhere before! The phone we wanted was out of stock, with no stock to be found anywhere. We needed it urgently as my son was leaving on a trip. Superhero salesman Bennie Moyo checked everywhere for us. And found one!Then the manager of the store Jowen Michaels went even further with above and beyond excellent customer service.He phoned the branch where the phone was located. Spoke to the salesperson. Had her send me a location pin. Gave me excellent directions. Nothing was too much trouble for this man.I salute this branch and their amazing team. What an asset to Telkom.⭐️⭐️⭐️⭐️⭐️

Excellent service received from Clarance Jordaan at Telkom Tygervalley. Super friendly and extremely helpful! Thank you :)

Visit to your store ,an amazing experience with Olicias assistance was able to understand many technical issues. The same day I had been to Vangate and to Pariw centre with absolute disgust not being assisted. Thanks for the friendly helpful manner Olicia YOU ARE A STAR

Assisted by Chaneill and the service was excellent. I will only come to the telkom in Tygervalley for assistance. Keep up the good work

I was introduced to Jowen, the manager, who assisted us, and promised that our request would be swiftly dealt with. And it was.3 days later our problems were solved.Thanks to Jowen and Tygervalley.

Thank you so much Siphosethu, such great service this morning

Excellent service from Saadiq Abrahams.BUT!!!!!!!Telkom should really look at the vumatel packages, the packages are way too expensive. WHY IS OPENSERVE OFFERING A R399 PACKAGE AND THE VUMATEL ENTRY LEVEL PACKAGE IS R729?????Telkom please have a look at your Vumatel packages. You are loosing Customer big time!!!!!

Poor customer service , went to buy a laptop which they told me they have stock of and all of a sudden no stock available. They ordered it and said at latest it will be here Tuesday, which is today, still no stock and just saying it will be here in 2 weeks

Being assisted by Chaneill,, very helpful, friendly lady. If youre going to Telkom youll be in and out the doors in a jiffy. Social distancing and sanitizer efficient.

Excellent service from Saadiq. Thank you

WHEN WILL TELKOM ROLL OUT FIBRE IN UITSIG 7493. LTE IS COSTING ME A LOT OF MONEY. YOU NEED TO SORT THIS OUT IMMEDIATELY!!! I CANT CARRY ON LIKE THIS. THE SPEED IS VERY INCONSISTENT CURRENTLY. TIA

Well done... very helpful and thanks a lot to the consultant Saadiq I was helped quickly and took out the new contract

Satisfactory service from Agents, Clarence Jordaan and Siphosethu Menziwa.BUT EXTREMELY DISAPPOINTING IN TELKOM !!!!!! I was charged for a facility called EVENT BILLING which I never asked for and yet I received bills!!!!! Dispute was logged and resolved stating that Im liable for the usage ???? Firstly , I dont know how what EVENT BILLING is all about ?????!!!!!!!!

Very good personality, I am impressed.Thanks Esona.

Awesome service offered by Bruce & Esona. Thank you very much for even retracting the cancelation that I had placed prior to losing my phone on hijacking. Life saving customer service!!!

Very polite and helpful, customer service from Esona and Olicia.Thanks.

Device went in for repairs and was repaired. Thank you to Jowan Michaels, store manager of Tygervalley Telkom and Waseema Hendricks of Promenade Telkom. Great service guys! Keep it up!

Thank you for your great service Bruce! Much appreciated. Quick service

Bennie was extremely helpful during my visit. He was very experienced and could answer all my questions.

Agent saadiq Abrahams helped me saves me money took two phones for an affordable price I highly recommend his services thank you very much

Swift and friendly service, thank you for your help. Best Branch, Tygervalley.Thank youChaneill Geldenhuys you are a Star!

Service... Excellent! A special thank you to Chad. He was very helpful, thoughtful & kind. An asset to the company.

Ramona and Esona are unique and indeed awesome service agent. Both of them attended to me and my cousin and the service was extra ordinary and indeed fabulous. They have my highest recommendations

SaadiqExcellent! Friendliness is key! I loved his willingness to be helpful! My problem was quickly solved thank you!

Im very unhappy with the ADSL services. Ive been struggling for months with the ADSL connection. I visited the Telkom Tygervalley store today , to cancel ALL my services. I dealt with Store Manager Jowe Michaels

Great service from Jowen Michaels. We asked Jowen to assist with a cancellation of service that was submitted at the Telkom Shop in N1 City at the end of March, but fell through the cracks and never reflected on the system. He was quick to send us the necessary documents for completion on the 20th May 2021 and our request was sorted out within 24Hrs. Great work my friend.!!

Was welcomed at the door by an friendly lady, directed me to an agent Siphosethu, friendy swift service and fast was in and out within 15mins. Great team assistance in the store 5 stars is not enough.

Telkom- I waited 6 months for a Macbook air. Telkom couldnt assist so I had to go to istore. Not happy with Telkom as a group. Im extremely satisfied with Telkom Direct store Tygervalley. Thank you to store manager - Jowen Michaels for constantly keeping me up to date and great experience and assistance he always provides.

Great service Esona and Morries, thank you.