I went to Telkom for my first upgrade - what a pleasant experience! They have a quick and efficient system to help clients, and all visible Telkom agents went out of their way to be helpful.Thanks so much Gerry Myburgh for your excellent service - I will definitely recommended you to all my friends, and when I come back next time, I will request to be helped by you if possible.Thanks Telkom, keep up the good work!

Thank you to Telkom N1 City - Gavin Hendricks, what an awesome dude. We are very pleased a real asset to the retail world. You made me and my team so very proudly Telkom supporters. Keep up the good work buddy. I 100% recommend Telkom N1 City.

Cant get hold of them as Ive purchased a laptop from them sitting with faulty laptop

Friendly and very professional, thank you Gavin for your help awesome service keep it up

Little to no customer services from the ladies in this store. It would appear that I was a disturbance for entering the store. Wanted a wifi contract but they couldnt be bothered to help me

Good service.

Telkom N1 staff mostly claim to be OFFLINE whenever I wish to purchase PREPAID LTE DATA for a handheld router (NOT for a mobile Smartphone). Yet their computers can still help other customers. The online option is equally customer unfriendly because I do NOT want the 5 step hassle of 1) removing SIM, 2) putting SIM into a mobile, 3) buying Airtime, 4) converting Airtime to Data, 5 ) put SIM back into router.Their unfriendly Customer Service ticket machine has 4 column headers eg Service and Service Desk with no details providing differentiation clues to avoid selecting the wrong columnCommon-sense is very scarce.

Excellent service TM employees offers.

Great service from Rowena Boesak in taking out a contract. Quick, easy and painless process.

Brilliant guy, thank you Gavin you really impressed.

Excellent service received from consultant, Rifqah! Lovely person, very helpful and competent.

Not so good. Im changing my sim to cellc

Always happy with the customer service & network seldom give problems..

Dont go wasting your time

Confusing parking areas and shop lay out

Signed my new 24 month contractIm happyThanks for the great service and friendly staff

Excellent service quality. The lady that assisted me was very thorough, professional and patient.

Love the experience

Ive been phoning for 3 days and no one answers.And I see Im not the only one with this problem. Someone should look into the management of this store, because whats the use of having a phone number but theres no one to answer.I would have liked to rate it with zero stars, but thats not possible.

Absolutely terrible experience during lockdown level 3 , unfriendly staff and NO problem resolved.

For every little inquiry they helpful ,

How does a big brand like Telkom survive with absolutely no contact details that actually work if you walk pass a Telkom store its usually empty so why is no one in store answering the phone....? seriously been phoning the whole day! and why you may ask , well . some smart person forgot to include our wifi extender with our order so now they need to deliver and they still havent for two weeks after they said they would .wow Telkom 0 stars for you if that was an option

Useless bunch of ppl, unhelpful and their policies and conditions is written to suit themself and not the client at all. ZERO customer service! Thank God I will never have to deal with them ever again. they not even a 1 star rating worth!Like Share

Whats the use of advertising a number when its not answered? Whats the use of writing reviews if no-one fixes the problem, or even replies to the review? giving an email address to vent to is NOT customer service. How about a call??? Telkom, really bad service on all fronts. I am ever sorry I have signed up as a customer. Because of inadequacies in your methods, my business is suffering. Oh well I have vented, but, whats the use? I had to give at least one star to do this review. I would not even give one..........

Always long lines service is slow too little consultants and very little space

Brilliant alot better than the cape gate branch here people will help spoke to a technician got our fibre sorted out in minutes (only rating three stars because I dont know what the rest of the store is like... )

Bad customer service from staff

Excellent service Very helpful

No answer, tried calling this store numerous times. Was hard getting the correct information together to hand in an application. Dealt with 3 different consultants all giving me different information. Eventually after I got all documents sorted, I was told the application process takes between 5-7 days, went back after 7 days and was told there is no stock of the required handset. I asked when the handset will be available, and no one could even give me a rough estimation of how long it would take. More than a month later and still no feedback. Tried calling the call centre and even trying the online chat service, no agents available. This is really pathetic.

Bad Telephone service. Wait atleast 5hours for them to answer. Patience is highly recommended. And they always have high call volumes doesnt matter when you call

Good service and customer care

Do not even bother to call .A waste of money,time and energy.

Good services

Wish I could rate lower than one. Steer clear from Telkom, unless you want unprofessional customer service.

Been try to get hold of your Telkom Direct Store in N1 City and no one answers the phone. Applied for the 15GB Big Deal Special on the 19 June 2016 and was given the incorrect deal. Terrible service from customer care as well.

They never, ever answer the landline. Dont even bother phoning.

Good service.

Took a Telkom mixed contract. The contract was not loaded correctly. Did not receive the data I was supposed to receive. My credit was set to 0.00 so I cannot buy data cannot SMS or buy SMS bundles. Been trying to rectify for a month. This is my second month on the contract still no data still cant SMS. No one from Telkom is able to rectify. All I hear is sorry I dont have access to mixed accounts. Cant help you. What a nightmare!!!!!

After a hellish experience at the Telkom franchise store near HiFiCorp, I went to this Telkom Direct next to Ackermans instead.A front end manager greeted me at the door and inquired into the purpose of my visit. I was then directed to a sales consultant.The consultant, a trainee at that, was quite knowledgeable about the mobile hotspot I needed. It basically is a portable wireless LTE router from Huawei.The sales consultant, Shane Oosthuizen, concluded the transaction without any delays or interruptions. The entire process was concluded in a few minutes.Shanes professionalism impressed, as did our entire experience in-store.The lesson learned is to go to Telkom Direct, not to a franchised outlet with improperly educated, badly trained staff who displayed no interest in a customers presence. TelkomDirect was the heaven side of my Telkom experience.Shane Oosthuizen has a great career ahead of him if he keeps rendering such an excellent service.

Like almost all Telkom shops and online customer service, nothing and nobody ever seem to be available. Telkom mobile prices are decent, but you better not need any service from this company so help us God.

Great service...

Very good service

Highly recommended

Great service

Is your store open? Because nobody is answering the phone. Please can you remove the number if its not in use or update.

Service was great, but my problem was not solved

Worst experience tried to understand billing no one helping and waiting long time to get somebody on call center no relevant explanation wont recommend anyone lifelong

Absolutely horrible,I have been trying to get hold of Telkom sales by calling 10213 but all I get is the number doesnt exist, i have been calling Telkom direct Cape Gate,Tygervalley,Canal Walk and N1 City every 15 Mins for the last 4 hours with no one answering.SHOCKING

Ok

Monique knows what she does. The staff is professional and friendly

Excellent service 👏

I honestly wish i can rate lower than one star, the service here is utterly disgusting, these idiots do not care about their customers, every time one calls they put your through from one department to the next, they like a bunch of people who dont know what they are doing, there are people out here that need those jobs that would be better at it than them!!!!!

Stand and wait, at least provide seats for clients to sit on

No product knowledge

Worse service I have ever gotten. If I could rate less than 1 star I would.🙄

Awesome

The worst service ever I been waiting in queue for 30 Min ,so when I ask the lady shes was helping me by the name Anele she was rude and she refuse help with assigned products details . And she said we dont give it anymore . Its awful

Why post a number if no one is answering the phone please update details or at least answer the phone.

Cant get through been waiting a whole month to get my repaired phone back. Ridiculous

Fast and efficient

Long lines

Very very bad i do not even think you will improve anytime soon....maybe by 2050

I cannot rate this place, because nobody gets through to this number. Nobody ever answers this phone. The mail box is full so one cannot leave a message either. Ironic!! Telkom contact number and nobody is there to answer!!!!!

If i could give less than one star i would terrible service was waiting a month and a half still no word from Telkom in connection with installing an internet line at my house

Why dont you answer your phones!

No seating. Service in the store is very limited.

Fast service, great deals

Poor services

Helpful and efficient

9/10

Just plain bad service.

Service was good

Good business

Great deals