Unfortunately having two bad experiences after each other making my 5 stars to 1. We buy weekly at Spur drive through. 1st ordered last week crumbed chicken strips got grilled. Today ordered again crumbed chicken with chips and onion rings got only chips.We love buying at spur but this trend might change our minds.
Main meal was good. I ordered the chocolate brownee with ice cream for dessert. Their ice cream tastes like frozen water. They need to serve proper ice cream or stop serving it.Burgers are always served cold. Especially kids burgers. I never understand this.Everything else was good.
Was really nice i enjoy their service and the food was amazing and a lot
Been coming for more than 20 years still the best spur in south africa. I started coming while they were still located in the mall. Great services and food
Best service EVER!! Drive thru was the best idea. Love this love the people love the experience. Keep it up!!
Food was Delicious, they respect the COVID 19 regulations for not allowing more than 50 people.
Family friendly, good food at a good price. Vegetarians are catered for.Have a play area for children.Good place for childrens birthday party.Secure parking with security guard.Next to Macdo, municipality clinic and offices as well as wonderpark shopping center. Sparkling car wash is in its vicinity.There plenty of things one can do at ones visit a Sacramento spur.
I came here a few weeks ago and I was not happy with the service. The customer service response was quick and amazing. They were attentive, helpful and very empathetic. I love how the senior manager handled everything. Todays service was excellent. The food was great, service was even better and the overall experience has been great. This is a good family restaurant. I love the fact that name tags are given to children for safety measures. Thanks to Terrence and Vivienne (senior manager) for the wonderful service.
I visited the Sacramento spur together with my sister on the 14 July 2021 and i was disappointed with the service . after being sitted ,we waited more than an hour with no one attending to us. no one came to our table no one checked on us it was as if we were invisible . the only thing that kept us that long at the restaurant was the meeting we had. we had to call a waiter who was not even assigned to us . Disappointing service for the brand they display
The service was slow even though it was not full, there were fewer waiters than normal the delay in getting service made the experience bad especially because we were with children.The food was the great quality we know and love.
Spur Drive Thru, meal was super and the service was great. Hope you keep it up.
Your shop is beautiful cant wait for the drive thru to be finished wow keep up the good work
The place is nice with amazing food also the waiters and waitresses are very friendly and accommodating
Pleasantly good service and very clean. Good waiters and excellent specials
Chefs there are kindand caring, and the meal was perfect 👌😘
Newly renovated, it has a big space to accommodate a large number of people, and the playing area also is been improved u can see clearly when kids are playing
Very nice the meals and service there are amazing 💗
They dont serve pap and rice🤨I dont enjoy their Virgin Mojito🤔Friendly and attentive staff🤗
Its a very pleasant place to eat and chill.
A great time with great company.The renovations are great. Wasnt packed and covid regulations were followed. Bathroom was clean.Had the Goodie burger meal for R109... it was good. The sauce was amazeballs!!Have it 4 stars because we waited for a long time by the door before being let in, it was raining and cold. I initially thought it was full but came to realize nope, its wasnt. They were just watching us wait and queue for nothing. Otherwise, a great place
The food👌. Best service I always get
Wasnt one of my best dinning experiences. Got served by 5 diffrent waiters. Order was gotten wrong or rather wrongly explained. It was nephews bday night out and even that didnt motivate the stuff serving us to make the night a beautiful experience.
We were seated and no one came to serve us.seated for about +20min had to call any waiter,ask who should serve us
Excellent friendly staff, following the covid-19 protocols, their food is so succulent.
I will never ever buy anything from spur ever again. The food was tasted soooo old ,I had 3 different waiters assisting me because I had no constant waiter. The service was HORRIBLE. Not to mention that the pork wasnt well done and the chicken wings were very very old and dry. Not to mention that the rolls were icy cold! They didnt bother to warm them up.This happened on sunday, 23 August 2020. An hour later, my mom grew a throat lump because of the food. The following day, I woke up with swollen tonsils in my mouth, pimples on my face and on my breast. Im deeply disappointed and I will be following this up. Spur has always been the best in my Graces but its health threatening at this point. 😣
I went to this Spur on a Saturday at lunchtime. I was greeted at the entrance and taken to a seat where I was kept waiting for a time. The place was packed and I understand the delay, but... Once I was attended to the food was promptly delivered. The BBQ wings were divine and the ribs Perfect. The staff were friendly and the service was great. It was a wonderful atmosphere for kids and adults. I would go again and hopefully next time I will receive immediate assistance.
Food is amazing and service is great too👌👌
Great food and service. Thank you!
Thank you for an awesome afternoon. I enjoyed myself and my daughter I felt very welcome. Great staff. Ladies at the door. Rethabile. Fantastic. Expect us back soon. Price of my favourite burger up by 40% iyaaks. I need to talk to management. Nee bras! Remind customers to swipe their Spur card please. Lost serious points there. Otherwise great experience around
Great experience ,great service
Great service. Delicious food. Kids enjoyed the play area tremendously. Alot of birthday parties so quite a cheerful atmosphere. They have a new menu and use the new black crockery.I had the cheesy garlic steak and veg. My partner had the full Hawaiian schnitzel and it was amazing. Could not finish it . My son had the chedaamelt rib burger and could also not finish! So value for money and off course we had our spur family card and could use our vouchers . Jippee
The customer service at the door entrance was amazing, I like how Covid-19 clients occupation was followed. The restaurant was not packed and the were spaces in between tables. Really appreciate the care and service of Spur employees. The reason I gave spur Sacramento 3 stars was because of how long our order came in, it was quiet after a while and the food was dry, also my wings were spicy even thou I asked for bbq, which I couldnt change cos I was very hungry and I knew it was going to take about 30 minutes for the wings to get here. Otherwise Im happy and I appreciate the stuff for practicing social distancing even when serving food, I also appreciate the customer service. I also love the new restaurant setting,its has more room and shows more room is still going to be extended. This outing was yesterday on the 16th of December 2020
Vegetables were not cooked well. And Greek salad was off.
Very chilled atmosphere, the staff is friendly and very helpful. The food..on point. Caters for everyone. Theres a play area for the kids.
It open, wheelchair friendly and the staff is attentive
Janes service was impressive. I enjoyed myself at Sacramento.
Great restaurant and good customer service
Very nice and good food and good services
Wonderful meal. Always ready to do quantity customer services.
With the Covid regulations I understand that it can be overwhelming but I know very well that their service can do better than that. It is still my favorite Spur though
We had a good time
So refreshing and delicious food
Always a nice place to chill
Good service and food
Our waiter was the best. Very kind and patient to my unruly 3 year old who has absolutely no ears...
All good, good normal Spur food and good service
Excellent customer service
It is very easy to find. The service is upbeat. The atmosphere is warm and welcoming. The food is very delicious and the people always find a way to make you smile. I love my experience every time I go.
Social distancing was well planned, waiters very friend & food was tasty.
Staff is friendly,and they are fast
The food was cold,I ordered apachetheir buffalo wings tasted like they were since kept before lockdown,pork was also old..I only enjoy the fries
Great service. And, I love what youve done with the place!
The welcome, the waitress competency to customer needs and the managers gracious attention were out of this world. Not 1 visit, not 2, but my family’s 3 visits. All excellent. Well done
Great place for both adults and kids. The play area has a wide variety of games for children. From jumping castle to arcade games makes it easy for children to be entertained while adults have a peaceful meal.
Went in for dessert with the kids and the waffles were underwhelming. Ice cream was ok.
Great food, friendly staffs makes this a winning family restaurant
It was a good experience
The food is great, but the customer service was not on point, on this particular day. Our waiter had to knock off, she came and explained that to us, and that shes handing us over to another waiter. The waiter seemed to be bored and didnt even attend to us. Ive been here several times and always had the best service. Please improve on customer service.
The service was top notch and the food was the cherry on top
Love the food here. But service is slow... Not what it used 2 be... But I guess good food comes 2 those who w8.
Great service. Social distancing 👌👌
Food was cold! The waitress that was serving us was rude, couldnt hear what she was saying...
Fast, Friendly service in a Clean and up to brand standard restaurant area
Great service, although staff is a bit slow but overall the best service Ive experienced in PTA so far. Sacramento is great. Big ups.
Excellent service received today. Delicious meals served. I really enjoyed being there today.
They really need to up their game...they arent yet service driven. From a person whos been a waiter before...their waiters arent target driven nor do they have higher service levels. I hope they improve because their location is on point and they easily get busy hence the need to also up their game.
Love the T-bone Steak there
Great service. Food was good and quick. The place is clean, inside and out. Our server checked in enough times that we felt attended to but not so much that you feel you cant even chew. Great place
Liked the COVID-19 protocol adherence.
We were warm welcomed, our waiter was so friendly and kind they close at 10th00 but they didnt harass us cause we stayed until 10h25 when we leave they gave us good byes with a friendly smile even the security. we love you guys, you made our evening very special
Great service and superb environment
Although the meal was great, When we arrived, we were told that the place is full and we decided to leave. As we were approaching our vehicle, a lady ran after us and said there was a table ready for us. We were confused cos when we entered the restaurant there were plenty free tables. We are still puzzled.
Great service.
We had an excellent service from the receprion unit we left. We experienced very friendly staff.