If you go to Franschhoek stay here. When we arrived we were told that we were the only guests at the hotel (Covid takes its toll). I kind of expected a toned down experience. Nothing could be further from the truth. The hotel was fully staffed and worked on the premise of full occupancy. We were treated royally. From transport to and from anywhere we needed to reservations at the finest restaurants. I gladly rate the experience here as one of our best!
Such a beautiful place, stunning setting, gorgeous gardens and the room is comfortable, sparkling clean and beautifully decorated. The staff is friendly helpful and professional. The service is next level!! Second time we stayed here and will DEF be back! I highly recommend FCH!!!
I have stayed in this beautiful hotel back in Oct 2018. Their customer service is above & beyond, they called me several times just to check on me as i were very late for check in time. They bothered themselves to prepare a small dinner for me plus making sure my villa warm & ready. Thank you for making my stay very memorable one
Service staff graciously assisted my 94 year old wheelchair-bound father in all matters, even setting up a private dining table next to a fireplace downstairs. Attn to detail, lit candles everywhere espresso machines in the rooms, heated pool, very luxurious and restful...
Excellent service. The whole staff cared genuinely about our stay, very accomodating with breakfast, shuttle service, etc. Loved it.
This is a charming classic-ly appointed resort offering high end evening dining and family style buffet/eggs to order breakfast. They partner with local tours and activities offering full, half day, and at-your-own pace assortment, including rental bikes. Most activities center around the wine tasting. The train tour combining the greatest array. As for me I liked the Paarl tour which has wine, beer (CBC) and chocolate tastings wrapping it up with a decent restaurant on premises.The staff of the guesthouse were extremely helpful, kind, gracious, with an honest smile on their face and a heartfelt greeting. The rooms are large and handsomely appointed, not missing a trick and adding a few you might not expect. Like a double level suitcase shelf across from the closet with the bottom, pullout. The guesthouse manager was always within arms reach morning noon and night making any special requests, curiosities, or complements easy to offer. If you are interested in a quant, charming, full service hotel nestled in the most beautiful wine valley in the world this is the place
I cannot say enough good things about this place! They went above and beyond, and they even have a shuttle service that takes guests into town and fetches. The villa we stayed in was truly gorgeous, sumptuous and more than I could have dreamt of. The only one thing that puzzled me (and I am being really fussy now) is that the room had a queen bed instead of a king. For such a huge space, with an upstairs lounge too, I did wonder why not have a king bed? The bathroom had his and hers basins, and everything was amazing. The turn down service was excellent. The staff were SO friendly and welcoming and wonderful which makes all the difference! I would highly recommend this place! Sadly we were only there two nights, I would have loved a longer stay as we didnt even get time to enjoy the pools (one of which is heated and we didnt even know until the last day!).
The whole experience was amazing. Nerbert, Charles and Ame went above and beyond to ensure our stay was fantastic. The desserts are awesome- try the almond chocolate torte with cookies and cream ice cream. Thank you very much 😊
Beautiful French-style setting!Friendly service!
Excellent service and very nice location. Great place to be. Many thanks to the crew!
Stayed here for Sunday evening in the most beautiful surroundings! They were helpful with us checking in much later than we informed, and the next day was wonderful in letting us use the facilities after check out. Im still sat here writing this review! Breakfast was absolutely superb and they provide the most exquisite array for fresh local cheeses, meats, fruits and pastries along with a la carte. A truly romantic getaway surrounded by herb gardens, water features and vines. The staff are super friendly, even for Franschoek standards. A French oasis in a beautiful part of the country
A warm welcome from our host Lance thankyou! Our cottage was clean and well appointed with a perfect patio to sip a sundowner whilst enjoying the spectacular scenery and wildlife. We will definitely visit again next time for longer
From the booking, to the welcome, to the stay and till departure it was amazing. Highly recommend it. Such a wonderful relaxed vibe about this place! Thank you for an awesome stay!
Everything was beautiful and convenient and comfortable. Would love to be back soon.
Absolutely fantastic...
Excellent reception, excellent service, excellent food. The venue is beautifull and a must to stay....
Hospitality at its best. Attention to detail all the staff well trained to make your stay the most comfortable ever. I will definitely be going there again!
We went to celebrate my wifes special birthday. We were treated beautifully by all the staff who were all friendly and gracious. The food is excellent. One of the best breakfasts I have had (I am vegetarian). We were upgraded to a luxurious room.Shuttle service available all the time for all local destinations (return) free of charge.Well worth it I thoroughly recommend this hotel.
Enjoyed every moment there.
Great value with specials and wonderful staff and service
Staff here are great...so helpful...from the porters to receptionists to waiters and generally everyone.Its close to the main road, which is also an easy walk in to the centre of town.Great place indeed
Excellent service and beautiful surroundings.
Outstanding venue, super friendly helpful staff.
Great people great service
Just incredible. Great views, really neat history and top shelf service. Franschhoek village is great with bistros, shops and vineyards.
The most extraordinary country house in the most breathtakingly beautiful landscapes. The service is world class, the rooms out of this world, the location absolutely stunning and not not mention their amazing restaurant on the property that serves the most mouthwatering food Ive ever tasted in my life! This is a must see hotel.
During check-in, we were advised that our room was above the restaurant and we regularly had to deal with noisy restaurant staff, as well as wade through groups of restaurant staff to get to our room. Also, the service was amazing at check-in, but then dropped off quickly thereafter. Elements of the room were in disrepair, such as a shelf in the cupboard collapsing because it only had 3/4 pins to hold it in place, a cracked and squeaky wooden floor and damaged fittings in the bathroom. The shuttle service into Franschhoek itself was positive. In general, decent accommodation but a number of elements that significantly detracted from the experience.
If you are coming to the wine country, THIS IS THE PLACE!Look no further, class, beauty, cleanliness, spacious, friendly staff, luxury and much much more! Staff are professional and extremely helpful. Close to everything you need, they are also happy to take you to town and pick you up if you dont have a car. Food is to die for, you must eat dinner there, great food, great wine and wonderful atmosphere! I highly recommend it and will definitely be back :-)
This place is so nice. If you want a breakaway ,spoil you and your white. They are excellent.
5 star experience at its best. Excellent service, extraordinary food. Well worth the visit!
Loved our stay. Breath taking views every where. Franschhoek will always have a place in our heart. It is awesome to know places like this exist, and we were treated so well. Unbelievable. Thank you!!!
Beautiful. Relaxing. Very nice and professional staff. Excellent food and wines!
Beautiful hotel with a staff eager to please. It was indulgent (but really nice) to return to our room after dinner and have a fire already going in the fireplace and a hot water bottle in the bed. The restaurant serves a nice dinner. I would definitely stay again.
We had a great time here. The hotel is located just before where the main road starts. The staff were all welcoming and pleasant. Would definitely come again. Was a bit dissapointed about the spa not having full time staff, though.
Wonderful, peaceful, relaxing place to wind down from Safari. Loved it! Very helpful staff.
Wish we could have stayed longer at Franschhoek Country House. It was so comfortable and the staff quite friendly. Its beautiful grounds were relaxing to stroll thru and the breakfast wonderful. Its a delight just to step onto the grounds and take in the beauty.
Lovely atmosphere under the sugar maple trees with excellent food. They are pet friendly if your dog is well behaved, which ours luckily was even though she is still a puppy. Their prices are moderate but they have lots of personal touches like making their own breads and buns. I would DEFINITELY recommend this place and will be back.
An enjoyable stay. The rooms are very large and the staff are very organised. Breakfast was outstanding. The hotel is not in the country but is on the main road which is very conveniently located to experience all that Franschhoek has to offer.
It is very beautiful place and nice view of vineyards
Lovely villas with a shuttle if you dont want to walk to the downtown area.
Authentic country feelings with world class service.
The staff were very welcoming the place has a colonial feel about it. Peace and quite bliss would definitely go back
An extraordinarily care on handling guests and flexibility to handle all situation, delicious meals and fantabulous serve from room up to dinner. Regards to waitress its a marvellous team work, I appreciate for that
Franschoek is the place to be.Beautiful nature scenes at the Lodge.
What an amazing experience! Great service, brilliant rooms and excellent food!
Wonderful Place to stay. Restaurant best in area
Great location in a beautiful setting. A real retreat.Some attention to service and buildings needed before I give it a 5* rating.
Attractive setting
It is a heaven on earth.the staff are more than helpful and present.
Very luxurious and comfortable enjoyed every minute
Very nice room friendly staff beautiful to location
Great spot. Excellent rooms and breakfast. Stroll to town.
Very good service and great place . Good food and atmosphere.
The best place in wine country. Great people. Solid restaurant. Large accommodations.
Super big and nice suite.
Good food, great atmospere, affordable for Franschhoek
Friendly and awesome coffees available here
Highly recommended, beautiful scenery and the food is amazing.
Villas a bit tired and needing some attention. Wifi weak, some issues with plug points and TV. Hopefully will improve under main hotel management.
Very nice and cosy place!
Amazing location and service!
Awesome spot with amazing beers! Cheers!
Beautiful place...
Lovely Hotel, Staff and Restaurant
Food was outstanding and Joseph was great
Nice place,cosy &cool
Excellent accomodation
What a awesome place
Great place
Absolutely Beautiful!
I like the picture but havent been there
The place is so beautiful
Very nice place
Very nice
Absolutely amazing
Beautiful
If I need to sleep i sleep the
A must do
Homely feel
Good
Beautiful hotel with great service. The staff is very nice and accommodating. The restaurant comes highly recommended. The rooms are spacious and very clean. Driver service for activities is provided free of charge.Highly Recommended.
Great facility. Everything great.
Yummy
Super nice hotel staff.Excellent breakfast.To do.