Excellent service from Dr. Ludwig van Zyl and his staff, since day 1. Dr. made me feel at ease and they are always friendly. Would definitely recommend him.

Dr Prim at Casualty is remarkable...friendly, really helpful and supportive in patient decisions...She was a ray of sunshine in a stressed situation...Thank you kindly

Spent 90mins in ER waiting to be attended to. I understood there had been multiple emergencies but I could hear they had also been winding down. The nurse even asked if I had received something for the pain and had been surprised to find out, I hadn’t even been attended to yet.The disgusting part, is the attitude of the staff. No apology. No attempts to try to attend to me then. Just big eyes and “we had emergencies”. After years of brilliant service. I am truly soured by just this one experience and will take my business to Busamed.

So clean. Very helpful staff. Thanks to the doctor for being concise and transparent.Very thankful.

I had a very traumatic experience. I gave birth to my first baby via c-section. I received no help when myself and my baby needed it. Since there was a shortage of staff I pleaded for my husband to stay with me and look after my baby. I couldnt move and there was a few complications with my baby but they said he couldnt. I was in pain, in and out of sleep because of the surgery and still had to look after my baby that was a few hours old. Didnt get pain medication when I needed it, waited for almost an hour for someone to help me to the bathroom, didnt get help as a new mother or someone that had a major surgery, baby didnt get the help that he needed.I would not recommend this horrible hospital.

Had great proffesional service and assistance from beginning to end glenton sinden,wessels lady, dr falluer thnx so much keep up the good work thnx alot nuhraan Samuels

Compitant staff, but seems intent on avoiding to deal with medical aid (prob a mission to get money from them) Gave up after 2 hours of trying to get an xray and paid cash even though Im covered for it by medical aid.

Best hospital I have ever been to. If you live in the area don’t even bother going somewhere else. You will be disappointed.

Absolutely horrible service from the night staff in the maternity ward. Staff have terrible and extremely unhelpful attitudes. Would seriously recommend this to be looked at, as we will never recommend any one to go there.If anyone has the option to still change the hospital where your child and childs mother spend the first couple of days after birth, I strongly recommend you do that.

THE BEST hospital / clinic I have ever gone to in Cape Town. Staff are friendly, very clean and welcoming.

Extremely good treatment and competent staff in MICU However what a major disaster and disapointment since transferral to the cadiilogy ward L

Its amazing day staff are fabulous on it very interactive my wife gave birth every time we needed something day staff were there ... come night staff cant find them ask for medicine they ignore or u have to ask multiple times over ...

My family and I always get exceptional service at the hospital. Staff are very professional and helpful.

Wrong diagnosis from Dr. Stephens!! Was send home and almost died for a lot of money I had to pay. No refunds was given. Shame on you Mediclinic.

What an unpleasant experience I ever had. Could barely walk or speak when i walked in. Then waited almost 2 hours to be helped. Doctor seemed very uninterested the moment he approached me, tone and body language like I wasted his time by being there. A nurse or whatever she was about to assist me just to hear someone screaming from the other side dis ma net n discharge meisie and the nurse changed direction. I guess you need to be on your death bed to be taken serious in that hospital. Was such a disappointment, walking into a hospital so afraid not knowing whats wrong and to be treated in such a manner and then still having to pay almost 2k when I walked out although I have medical aid. I walked out there after 3 hours with no medication, nothing to help with the way i was feeling...In future I would rather drop dead on the street than walk into that hospital again.

Professional staff, well maintained and modern facilities. My experiences with their services have been positive.

Very helpful and friendly staff working at Vergelegen

Shocking! My mother had a Kyphoplasty done on 9 Dec. 2 days no lunch. When phoned they offered her an evening meal tuna which she was allergic to so did not eat. The next day she was at xrays over lunch returned to room and no lunch again. Dischardged on 15th with no aftercare instructions given script for Parasetomol.. Her surgeon went on leave the previous day and would have left instructions. No one knows if there are stitches to be removed etc. She had to move rooms twice due to remotes,lights not working. Looked if ceiling was collapsing. Patients were calling for help from their beds with no respinse from nurses. Cannot speak to matron due to problems with phone lines. The hospital was quiet that week.

To Dr Mauermann, his team in the hospital, (G Ward) to each and every nurse, Porter, receptionist, kitchenstaff and pharmacist.. You guys are really outstanding. Professional in every way, facilities immaculate and modern. You certainly made a stressful situation much easier for my husband with surgery and your care for your patients are commendable. Thank you.

Last week, I unexpectedly found myself in the Covid section of the Emergency Centre of Vergelegen Mediclinic and was a very unhappy and nervous patient to say the least! I was initially attended to by Robyn, a nurse in the unit and thereafter by Dr Prini (sincere apologies for any misspellings). They were both unbelievably caring, professional and reassuring, taking the time out of their really busy schedules to ensure that I was completely at ease. In these very difficult and challenging times, I would like to say thank you so very much. You are truly amazing people.

Our 82 year old visitor fell down my stairs and broke her elbow. After bundling her into the car we rushed off to the clinic. I have to commend the staff in the emergency room who helped us. They took excellent care of her and she stayed overnight at the clinic after surgery. The staff at the clinic were excellent and I was so grateful to know she was in good hands

The Staff at Mediclinic Vergelegen in Ward G is absolutely amazing. They really care, work so nicely with you and always there to help. Love both the day and night shift staff. Thank you everybody for taking such good care of me.

Excellent, professional, fast service. Very friendly and helpful staff, from reception to nursing, to the doctors. Wards and rooms are clean and facilties are top notch.

I was scorned by a sister, because she viewed my accident as self inflicted. An injury which lead to head surgery by a plastic surgeon... an accident... And compared my accident to be less important than a bus accident. I assume that is why I was left alone in a room for an extended period of time. My gf at the time got upset by this and caused quite a scene in order to get me some medical attention as she couldnt believe the delay. I was also told not to drink water by someone, because you will vommit all over the place. No empathy, little humanity. Its sad that medical care has become private as its all about money. And patients become clients, wallets. I forgot to mention how they also struggled to find a vein to insert the drip and it was concerning as this gave me the impression that the staff member was not well enough trained.

I had surgery earlier this month for the first time at Mediclinic Vergelegen and my phenomenal experience has changed my opinion about hospitals. I especially want to give a big thank you to Chantel, who went above and beyond to look after me and my husband in the obstertics and maternity ward. Even though her time was limited with each patient, she made sure that the patients in the ward were well monitored. She was very polite, professional, informative and patient. The other nurses also deserve a thank you who assisted me right before and after my surgery who were empathetic towards me which I feel goes a long way.

Fantastic.. clean. friendly and caring staff. even got offered a meal as they were serving supper to the wards regardless that I was booked into casualty.. much better than my visit prior the flood. .

Good hospital

Service and care excellent. Food very good. I am very happy and would recommend this hospital to anyone.

I went to casualty last night at about 23h15 with my child. It were really busy but everyone from the lady that opened my file, the nurse that did the triage, the Emergency doctor, the lady that took the x rays and even the cleaner were friendly and very helpful.

I was admitted on the 31 January 2020 for a day procedure to the Vergelegen Medi ClinicFrom the admissions desk to the nurses in the wards, to Hector who wheeled me to theater, the singing theater sisters and singing anethetist, my amazing Doctor it was a phenomenal experience. Everyone from the moment I stepped into the hospital were friendly, caring , professional,patient and kind. The facilities were spotless, the system efficient and everything was harmonious. Thank you to this incredible team, who obviously love their work, whose dedication shines through in their compassion and empathy and love and laughter for helping to make a potentially stressful experience, a very relaxing and dare I say enjoyable experience. God bless you one and all abundantly. Evelyn van den Heever

Had the misfortunate pleasure to spend 3 days in the orthopedic wing. What an amazing team! Always helpful. Smiling. Making small talk to help you ease into not so comfortable situations. Thank you to each and everyone that reminded me of the goodness of peopleWell done team.

I have always been a client of Vergelegen Medi Clinic , Somerset West and I was always very happy with the excellent service I have Received from them . Yesterday afternoon 17: 40 30-11-2017 my little son witch is 9 months old had a very very high fever and was shaking like never before so I got in my car and was on the way to Medi clinic Vergelegen and my Baby started to shake badly again didnt know what to do and i was sitting in traffic so I phoned the Emergency room and spoke to a lady in the front . First of all she was rude from the get go and I asked her if a doctor is on duty and she said yes . And I asked her very nicely if I can speak to the doctor for 2 secs just to know what I must do with my shaking baby she simply just said NO and I begged her for 2 seconds to speak to the doctor then she said you can if you come in and i was explaining to her that i am on my way and she simply didnt care and while i was talking she hung up the phone in my ear I tried again and she heard my voice and put down the phone in my ear again . I am definitely not putting my family in the hands of this company . I know one lost client wont mean anything I hope this doesnt happen to anyone else . Really not nice when knowing there is not much options to choose from .

We had excellent service from the nurses doctors and kitchen staff when my 82 year old mother was in hospital for a while.However Miranda in accounts is very unprofessional. The Medical Aid paid most of the account. There is a shortfall which we must pay and I contacted her to make arrangements of R500. Today she sent me a final notice in my name and I wasnt the one I hospital. Be careful when you deal with her. 😠 My mom gets a pension and some of the Drs are contracted out and not one had a problem for us to pay it off they even gave us a discount.

Had my baby here, very pleasant experience and nice staff. Just took hours to check out because only one nurse was doing all the paper work which seems like an admin problem. Old carpets in a maternity ward! My feet were black from the carpets... lets bring back linoleum please.

Thank you for excellent service!!! After a terrible experience at another local hospital involving very expensive and unnecessary tests, we finally got the help we needed form Vergelegen Mediclinic. There was a bit of a wait at casualty, but it was understandable as they were quite busy. Other than that, all the staff were extremely friendly and helpful. Will definitely make use of your services again if need be! Keep up the good work!

Always get great service. Had a very bad experience with a specific incident unfortunately. BUT Medi Clinic service is top notch

Love love love google map

I dont even know how to accurately express my disappointment in the service I received at Mediclinic Vergelegen.-We arrived at the time we were instructed to be there and waited for over an hour to be taken to the ward. Once in the ward no one was there to assist. We waited for more than 15minutes and eventually only got assistance after we pushed the button to call for a nurse.-When we arrived for visiting hours and no clear update could be given on the status of the patients surgery. We were firstly told that the patient was in ICU. Upon arrival at the ICU ward no one knew about the patient. Eventually someone assisted and told us that the patient should be in the surgical ward (ward G) - the ward that directed us to ICU in the first place.We returned to the ward and had to ask THREE different nurses for assistance until one eventually called the theatre and confirmed that the patient is in the recovery area and on their way to the ward.-The patient had a complex procedure done on his shoulder and therefore unable to use his right arm. He was returned to the ward around 20:30. After not eating for the whole day he received his meal at 22:00. The staff member simply left the tray there without giving any assistance. The patient was unable to eat since he could not use his arm (that was literally operated on less than two hours ago). Also take into consideration that he had a drip in the other arm also restricting mobility.-He also received no assistance in going to the bathroom. The patient could not lift the covers by himself or get off the bed by himself. No one offered helped and he had to ask several times until someone eventually did.-In general the staff in the ward was unfriendly and unprofessional (shouting instructions to one another from across the room).The doctor that did the procedure was absolutely lovely. I cant understand why he practises at such a highly dysfunctional and unprofessional institution.I am so upset by this experience and hope that these issues will be addressed. It is traumatising enough to be so vulnerable as one is when you have a surgical procedure. You are so dependant on the staff that its actually demoralising. I wish that no one will ever had to go through the same experience we had.

Great hospital in my opinion and surely that of my family. My granddad spent months in there after serious injuries at work and even went in and out of the hospitals ICU. But he came out tops and the staff was so welcoming when we visited as family. Big ups!

Staff member was exceptionally rude and misinformation provided. Reception and other departments have a disconnect.Edit: After talking to the hospital directly they made an apology.

ELAINE BASSONI was admitted at emergency Sunday, 7th feeling very sick. Well, I can only say well done & many thanks to the Doctor, Nursing Staff & guys at Reception ..... professional, caring, friendly, excellent service and, the Doctor was thorough in examining me and with his diagnosis ..... did all the necessary that had to be done! They treated me with the necessary respect, just like I treated them with respect and, that when they were extremely busy.

Brilliant service ICU, all the crew there thank you.General ward just go home please,you know you dont want to be there. Very few people there that care about the patients. I had to clean my fathers room for him as the food was there standing 2 days.He cant walk so the dont care if he has to pee.

Visiting from the USA we had to take my wife Jeni to the Emergency care center on Saturday morning. She was suffering from severe abdominal cramps, diarrhea and dehydration. The staff couldnt have been more pleasant and helpful. She was seen within minutes and and expertly treated. The place was spotlessly clean and everyone was very professional. Our sincere thanks to everyone!

At Somerset west emergency the doctor on call was ask the terrible nursing staff -a scissors to assist my daughter that fell at pick&pay Somerset west. We waited close to 20 minutes for a scissor before the doctor was available to help her. We pay a lot to get a good service.

Seriously unprofessional, unhelpful and unreliable nursing staff in the surgery unit. I had to repeatedly last night ask the nurse to assist my dad. She saw his drip half empth and half an hour later still hadnt replaced it. She never connected the drip monitor either. She never plugged in his bed control, nor handed him his nurse bell. She left him without anything to drink after we requested it. When we arrived, before my dad got back from theatre, I pointed out to this same nurse that another man needs help - he was walking around his bed with his underwear hanging between his legs, fully exposed, trying to pull out his drip. She ignored me and half an hour later still hadnt helped him.I had to ask another nurse eventually about my dads drip, bed controls, nurse bell, etc.This morning, my dad was terribly swollen and in a lot of pain. His bladder had gone into a spasm and the staff did nothing. My mom had to fight with them to put in a catheter.I am highly concerned that my dad has to spend another night in Vergelegen Medi-Clinic.

The doctor is great as well as the ultra sound staff. Bernadette Abrahams is extremely unprofessional. She has serious issues. Sue Jane got the wrong patient details on the form, just shows her lack of interest in her job. Pity. Both these staff members must be called in and explain why they have a dont care attitude.

I came in for a simple cholesterol test and ended up waiting two hours to even see a doctor when they were not busy at all. I the realised they had forgotten about me even though I was sitting right in their face. Highly recommend you avoid this hospital as they are extremely disorganised.

Absolutely Clean Hospital and very Friendly staff. Good reception.Special word of thanks to Mbukeka Mnana and Beatrice.Nice Coffee Shop and very reasonable food prices. Tasty food.Coenie Swart.Visitor.

Surprised at the unprofessional attitude of neurosurgeon M. Jacobsohn. Offered to provide various diagnostic information then failed to do so and refused to communicate. No way I would ever let someone like that scratch around inside my head.

My fiancé is working at Pathcare and there service is out standing.

Please update your website with the latest information and photos of the new hospital...your service is excellent!!!

Terrible hospital the dr could not have cared less I was at emergency and the dr asked my mom what her agenda was they admitted me because they were told to by my other dr i was then discharged the next morning I was so week I fell asleep trying to eat my breakfast. I really wanted to go to this but i have definitely changed my mind I am never going to go this hospital again. And I definitely not going to advice anyone to come here. The nurses were nice though.

Mamma duck and her ducklings visiting the hospital, thanks to the doctors and staff of the maternity ward for all your assistance in the birthing of the ducklings.

Good range of medical services - expensive but prompt and high quality.

Clean

Booked in at Emergency, left for another hospital after waiting 2 hours and 15 minutes due to no attendance to our emergency. Asked numerous times and was just told that the ward is full, yet many came in afterwards and went straight through due to higher emergency category according to staff. Totally unacceptable and extremely poor service. Won’t recommend this hospital for emergencies.

Great hospital husband works here.

Difficult, yet victorious. Had to airlift a friend cross country, she arrived, under cardiac arrest. 4 months later, thanks to Dr. Dewett, and Dr. Muller, she has made 100 percent recovery!

Absolutely disgusting service!

The worst hospital ever. Wrong diagnosis - terrible nursing staff - irresponsible doctors. Thank God my father got out of there in time, my mother was not so lucky.

Professional help and care at the medi clinic

Disorganized and unfriendly is the general summary.

Number does not work

Fantastic service

Not answering phone

It is is to find

I

Poor service. My mother is 85 and had to struggle with people who do not understand Afrikaans. Then we are not even talking about their ability to speak the language. Some contracts are also only available in English.

I would like to share the following: Our grandmother of 93 was admitted to ward O. What a wonderful staff. Both the day and night staff were awake, interested, informed and could convey the information in Afrikaans and English. They looked after our mom Monique with compassion and took good care of her. They were always helpful and friendly and treated both the patient and the family with compassion and positively. Those ladies rekindled my faith in hospitalization .... Thanks to the remarkable team. (Annelise Willems)

Want to thank all the staff in HallH for excellent and friendly service after my back operation by Dr Jacobsohn. Special thanks to sister Jenny Rhode and nurse Vuyo MaganyaAndré Otto

Clinic excellent, but its all about money. An attempt was made to process the deposit of 21,000 euros. And the announcement was clear: no cash, no medication.No more SA.You can save yourself the standard answer Tell us your concerns .....

A really good clinic. All work according to the latest scientific knowledge. You are really in good hands.

Woopi