The dr was great but one of .your front desk staff in emergencies was rude and abrupt. when you are rushing your child to emergencies and really scared. Attitude is not required

Such a great medical facility! Stayed for a week after my spinal surgery as well as visiting for my wifes pregnancy and every member of thr staff has been top notch! So friendly, welcoming and warm. Noone really wants to have to spend time in a hospital, but if you have to, this isnone if the best Ive been to! Thank you!

Went here due to an emergency and was helped, after perfunctory screening, immediately, and my son was able to complete the required documentation. The service was reasonably quick and the staff very professional and knowledgeable, as is to be expected, and friendly,.as well, wich is not.always the case at these institutions.

Dr G Van der Westhuizen is not only an excellent doctor, but he is caring, patient and sees the whole person too!We are very fortunate to have a doctor of his calibre at our ER.

My mom was in this hospital for almost a week and due to Covid there was no visitation. I phoned daily to find out how my mom was doing and to speak to her. The feedback that I received was not sufficient for me to feel comfortable that she was being cared for properly. My mom would initally be discharged on Thursday, but I was advised by one of the nurses that the doctor wants a psychiatrist to see my mom as it seemed that she might be hallucinating (based on telephonic conversations I had with my mom) and I was advised that he would not be discharging her. On Friday I got a phone call advising me that my mom would be discharged and when I asked whether a psychatrist has been to see her I was told no psychiatrist was by her. I went to fetch her and after waiting for 20 minutes she was brought out by nursing staff and a porter without a mask. I then took her home and when I unpacked all her stuff I noted that a full box of medication (her months stock) was not with her stuff. I then phoned and dpoke to a nurse at the hospital who advised that they forgot to pack it in and I had to drive back to go fetch it. Absolutely pathetic service.

I am a Father who`s daughter was operated on at the Durbanville Medi-Clinic. What she experienced at the hospital is a disgrace to the Durbanville community. It would be a even more of a disgrace to elaborate on her whole experience .

Had to go into emergency yesterday. Really efficient and doctor on duty was great. But nursing staff were unfriendly and totally lacking in any compassion or empathy. Not pleasant when you are unwell and in pain.

Worst service I received in my life. Covid patient who has called daily for 3 days in a row with no assistance. Each time Im being told that a Dr will call me back. Its been 72 hours and no one has called me back. Even after I insisted that its an emergency.

Absolutely horrific service. My mother had hip replacement surgery and was left in pain for hours because the staff just couldnt care less.

In ward E and in ICU service, help, compassion, kindness, respect from all i can truly in our experience give them only the Best compliment and marks. Thank you for everything and still continue doing so, 5 weeks later.

Quick service, but we had to wait so long for blood results and communication was very poor.

ICU staff were so rude to me and all I wanted to know is if my mother was ok or still in theatre. Absolutely no compassion for anyone. Who ever the head of ICU was last night, shame on you.

Excellent service from the front desk to the nursing and doctor staff

Doctors are magnificent and nursing staff the best Ive experienced! The ward seemed unusually noisy,though. I did not visit for the culinary experience, but the excellent quality of the meals need mentioning.

Medi-Clinic has been my go-to hospital for almost 30 years. Admitted yesterday and discharged today, and having been in hospitals in America, this hospital, its doctors, nurses and other multi disciplinary staff are extremely well trained. They are professional, kind and attentive. Well done to all their.As a side note, and knowing that this is a hospital and not a hotel, MCG may consider upgrading parts of the wards. USB ports and two point plugs will also help a lot.

Rather go somewhere else. Terrible experience

Best service ever

4.30am an old man has woken up and doesnt know where he is he is calling for help and nobody helps him.... I am disgusted at the nursing staff laughing and joking at the nurses station

Some staff are friendly and helpful but not all, processes take very long, if you are booked in at 3PM you will more than likely only make it out at 11PM or 12PM. Process really needs to be faster this is a Hospital not an old age home. Staging/prep area needs more space, you should not get an elbow to the head (from next door) while sitting and waiting with the patient. New parking area is helpful but far away, better than no parking.

Was taken to Mediclinic Durbanville on Sunday 17 November with bad food poisoning. A trainee named Charles impressed me immensely, as he and was so friendly and helpful. Even when I was puking and miserable. I really think he should be promoted from a trainee position 😊My daughter and husband where with me and they agree that he was awesome.Corrie Stevens

Highly professional staff from the people cleaning the rooms to the doctors treating you. I stayed here for 8 days and not once was there anything to complain about. Food was excellent, and probably better than in some restaurants.I have read some of the negative comments and really find it strange if I compare it to my experience I have seen them work under really difficult circumstance and not once did they falterI say thank you you are world class

Very nice emergency unit. One can never help for the fact that there will be a waiting period, thats to be expected. What I appreciate is the kindness, helpfulness and respect I have received from the doctors on call when Ive had to go there. I can at least vouch for the doctors at the emergency unit.

Efficient, friendly, helpful. Diagnostic spot on. Second time in that clinic, highly recommendable. Thank you!

We so often hear and experience the wrong side of customer tongues, so allow me today to put this out there.If have just been discharged from Mediclinic Durbanville.What a great Patient experience did I not haveFrom point of entry, admissions, Ward C, theater and specific ICU, right through out again via Porters and all involvedThis hospital operates on a Great dosage of Friendliness, compassion and people who wants to make a difference.Keep up the Great work.You are definately making a difference out There.Thank you

My daughter was submitted to Mediclinic Durbanville in the early hours of the morning last week. The staff in the ER was very professional, yet concerning of our situation and made us feel comfortable.She was then submitted to hospital and stayed for 2 nights in the pediatric ward. I am happy to say that we got excellent service and felt not just well taken care of, but also welcome.Thank you for helping us through a difficult time. We will surely recommend you to everyone we speak to.

Best doctors and friendly staff.

The ER welcoming committee are seriously lacking assisting admitting patients. You could die before you get proper attention. EMERGENCY ROOM? ?????? MEANS IT IS AN EMERGENCY! !!!!

Where in hospital for an epileptic attack. They admitted me. I got four big ones in the ward without any nurse checking on me in abojt three to four hours. When my doctor came I wasnt able to say anything.

Staff are very friendly, and the breakfast at the bistro is just excellent! Had a very friendly man bring us coffee an hour before they open

Friendly staff, great service thank you

What a bunch of unfriendly, rude and miserable staff. Still waiting to see a doctor and no updates from staff. Im just left here sitting in pain.

Several horrible experiences, from dirty wards to rude staff, this hospital has consistently delivered a shockingly low quality of service to my family and myself.

The worst experience that i ever had in a mediclinic. Its winter they give me what seems like a sheet to sleep under.I am freezing the whole night through. I phoned front desk to tell them that this is what i got in the pediatric ward, the lady ask me why am i phoning them. We have to pay alot of money at this hospital just to get the same treatment you would get at a public hospital. The nurses at the pediatric ward is so unfriendly. Really disappointed in mediclinic, thought they had the same standards all over. This is just pathetic.

Never ever had problems with mediclinic. Everyone at reception is always friendly

Well run health care establishment. Visiting hours are conveniently unrestricted which is a welcome change to the normal practice elsewhere!!!!!!

Ive been admitted 3 times here for operations and I only got the best possible service from reception to the ward and theatre and back until the time of discharge. My wife had our second child here and my son has been to casualties at least 5 times. Always top class service. I have worked in more than 20 different hospitals including the U.K. and I can tell you if something should happen to me or my family I would want to be treated in Durbanville Medi-Clinic.

Wow! I have been blown away by the care and support I received. Everyone I came into contact here, over my weeks sray, from admissions to cleaners, porters, ICU staff to all the Nurses, Drs and even the ladies bringing foodand drink, everyone had that deep routed love for people. Thank youfor making my recovery easier!

Attended casualty with my 8 year old daugther. She was in a lot of pain. Staff in admission was fairly casual therefore the 4/5- but the assessment and treatment from doctor ( Dr.van Niekerk) was professional, gentle and attentive. I even received a follow up phone call the next morning. I realise hospital visits can be stressful but on this occasion I endorse my experience in emergency department and can only wish other people in attendance the same experience.

I am really grateful to all the staff at the Emergency Centre, but Ryan, an administrator, deserves a special mention for going the extra mile to extract funding from my medical aid.

What utter pathetic service. I waited for almost 2 hours to be attended to in the emergency unit, only to be told that there was another 2 hour waiting period as the ONE doctor who was on call still had to see to patients at the back. I went in with a pain on my right side. Im currently 19 weeks pregnant and I had to wait for over 2 hours to be assisted by the sister who does the pre-screening and still have not seen a doctor. What is the point of having an emergency unit when it defeats the purpose to only be attended to after 2 hours. Durbanville medi-clinic works on a first come, first serve basis! Take a page out of the Life Hospitals handbook and use a colour coded pre-screening order with green being reasonable and red being severe. And to top it all off, the sisters are extremely unprofessional. Discussing patients at reception whilst the waiting room is busy. Well done Medi-clinic Durbanville on your atrocious customer service.

Extremely professional service, beautiful clean hospital. Parking can be a bit of a problem but luckily they offer shuttles to escort patients

My 14yr old type 1 diabetic is currently in hospital, service at ward B is absolutely poor, her meds were only administered after 10 this morning. ,should be at 6 am, like we will do it at home. I had to phone and make a scene and to get attention. I had to use my own tuppperware bowl for her to vomit in, i had to ask for water twice for her to drink her tablets. The staff;s attitude is horrific , the ward manager tells me there is 36 other patients and her medication should be administered at 9am this morning, but 9am came and go. Untill i phoned then it was only given. I pay for a service and expect to get it,!

Rude, uninterested and condescending. No compassion whatsoever.

Veey dissappointed in the way my wife has been treated at this hopital. After 10 days numerous test and a depleted medical aid these doctors are all still clueless...very angry

Waiting time in the emergency room is ridiculous you might as well spend your last minutes more constructively at home with your family.

Parking at this hospital a nightmare. Indian employees abrupt, and all without exception battle with the english language. WHY are they being appointed, especially in the ICU?

Nurses dimis you when you ask for pain relief, you feel you are a nuisance, I have an anxiety attack knowing in staying the night. Not much smiling done in this place...

Awesome hospital, wonderful drs and staff.

Great hospital with caring staff

Good compassionate care

The service at this hospital sucks. It is really slow. I came in for a infusion this morning past 9 and it is 13:50 already and nothing has been done.

Worst day of my life - sent to hospital by my Dr to be put on a drip ASAP. Got to hospital at 09h35 and only got a drip after 13h30 once my wife insisted they pout up a drip - only saw the Dr at 16h45.....

Excellent care

Parking is a disaster.

Very clean

Stunning Hospital. Just do not try to get them 6am for a cup of tea .... it just does not work so well ... I was one of the lucky ones who ended up here with first a Covid Positive diagnosis and then other complications. As a Gautenger, I have to give these hospital staff the highest accolades for Service that I did not expect

VERY friendly and helpful staff. Go out of their way to be helpful !!! I felt at home.Thank you.

Staff organized and tidy hospital prestigious and beautiful and tidyBeautiful reception and a few liters of hospitals in this regulationArrangement and good organizationI went with a friendAnd I liked this very hospitalIn terms of staff, building, arrangement and cleanliness as well

EXCELLENT MEDICLINIC DURBANVILLE XXXXX