Excellent customer service from Nadia...thank you for going the extra mile in assisting me on getting the items I needed...

I really wish Woolies Westgate was not such a knock off. Service is always good, but the produce is not the same as stores outside of Mitchells Plain

A very basic Woolworths store. They did not stock the item I was looking for, was advised to try a different store (Claremont, Canal Walk, etc). This is unfortunately the norm when shopping for specific items in lower-income areas. Youre told to go elsewhere as only the most basic items are kept in stock.

Good specials from time to time. Good to shop for basic goods. Woolworths quality maintained. There are staff members who are friendly and others not. The cartrun app works with this Woolies.

They were sweet kind and very caring. 100% Westgate Mall woolworths keep up the good work guys. This is Bcoz of team work. From Nathan and Cleo

A very nice store to shop at large variety of goods in store and friendly staff

I often find myself going here for last minute gifts or treats, BUT you won’t find me here doing my regular shopping. I know that for the market they may not need to have a lot of stock, but their variety sucks and the store feels dated.Woolworths Westgate needs an update, friendlier employees and some variety - then maybe they’d get a fourth star, haha.

Woolies is the convenient storegreat savings love the markdowns in store,cashiers very friendly...Very much conscious about Covid protocols.

A pleasure to shop there, its clean, produce looks appetising and fresh, service is good, lots of good specials

Very helpful and good service the staff always have a smile .Thanks to Woolworths Westgate mall.Mitc

I only visit Westgate Mall Woolworths store for emergencies. Woolworths store is pleasant, clean & service always good. Enjoy my shopping experience but I was not comfortable entering the Mall itself as it is was crowded..... long queues at the banks which obstructed the hallways and people in the queues not able to adhere to social distancing. This is a huge problem & needs to be addressed.

Looking for a beige school pants for my 9 year old, and Im told sorry they dont stock it, theres no market for those items #inthisarea Woolworths how do you blatantly box people in that way! This is absolute discrimination because of the area I reside in, sad sad sad!!!

Always have a problem with pricing. Have to always check my till slip to ensure prices are correct. They have also taken a few things such a serviettes off the list to sell.The range offered compared to other Woolworth stores has deminished. I would rather drive out to another store to get want I need

When I was there there were lots of people but less cashiers

Was good shop wasnt full people were adherring to social distancing, but there was only 2 tills open in the foodmarket and the line was quite long other than that it was a pleasant shop

Tried to return a online order today only to be told I dont have a proper tax invoice that proves I paid for the item via my bank card and they cant help me. They tried to call online for an hour which they told me to come back as they cant help me due to no cash in the tills so early in the morning. Only to discover now myself the tax invoice you can view via the app which shows how I paid. They also trying to contact online with only my name and surname but no order number. The service was pathetic and the store was hot as hell.

I was reall glad they were open now, my girls needed ice cream. Service is always pleasant at woolworths

Its the place to be! I enjoy shopping at Woolies Mplain Westgate mall

Quick and efficient and they had what we needed

Very limited compared to other Woolies stores but youll find the essentials.

Almost no variety of cheese, was looking for goats cheese, nothing, dont even sell it, in fact, most shelves arent restocked, its just left untidy and empty. Some cashiers look half asleep, and the queue going into the aisle already, but only 3 stations are open. Most cashiers greet when you leave, mine just put my slip down and signaled the next customer, BAD!!!

Im disappointed in woolies westgate malls whole chicken, its not as high quality like it was before, it wasnt baked properly and the skin is not so lekke crispy like it used to be.

Got discounts on items i bought. Am very happy.

Service was great when I arrived at Woolworths....Thanks to Kurt...Much great in help...Keep it up guys good job...Much love ,peace and Unity...keep smiling...

Always have to wait long for grilled chicken

Not the best Woolies. Very limited range. Not the best service.

Disappointed that the buns expiry date was today, bread and rolls sell by date was either today or tomorrow

The food section has very limited items compared to other stores. The shelves are not restocked regularly. Some basic items were out of stock like sanitary products, hot chocolate to name a few.A couple of months ago the store was in great shape... now... not so much.

Gotta say I love woolies and this one was excellent, from a service perspective. Staff are visible and supportive. They helped my mom who has a crutch and made her shopping easy and comfortable without her feeling helpless. Great job guys.

Great selection of clothing, great staff.

Hygienically clean and friendly staff

Service is always awesome at Woolworth.

Always love going here. Well stocked and staff always pleasant. When woolies had their Snowflake Flour shortage, this branch had the flour and lots of it! Store is also clean and fresh feeling when walking through the doors.

Awesome customer service experience

Best service

Efficiently stocked store except for the soy yogurts. Please stock more of these, there is clearly a demand as its always sold out or always only one or two trays left when I check at this store.

Love shopping here

Its a good shop to visit

Variety of good quality clothes. Range from women, mens and children clothes. Staff are friendly and help where needed. The store is clean and neat. Prizes are affordable and store have discounts on certain days.

A quick dip in to grab some gifts for two parties. I was overwhelmed when ai saw 3for2 special. Now I am not selfish, but I must say I did grab the opportunity to get myself one too. Compliments of Wifey. Cam you ask for more. Plus the receivers were glad to receive too. It doesnt matter what we are going through, be always available to bless someone else.

Store is extremly hot hot unpleasant visit ,not the first time,...... and how does management expect the workers to work under such conditions . Its pathetic , invest in industrial fans if you cant affors to switch on the Aircon.Management you should be ashame of yourself.With the bacteria in the air they breed in warm humid conditions . Level up please.Sharne Swartz

Always a pleasure to pop and get a few items. However wished there was a bigger range in comparison to other stores.

Good enough for the basics. Maybe not enough care taken with supply chain and ensuring expiring products are removed to waste like stores in more affluent areas. The cashiers and other staff are friendly and attentive, however.

Never had a variety of vitamin juice shots

On entry one is greeted by a warm unpleasant smell. Shelves are empty and unstocked as well. Worst Woolies experience in my life. Not recommended, will not be returning thank you! This store puts the whole chain to shame, and I can only imagine its due to its location.

They have a smaller variety of items.

Its woolies and most people know what to expect eg clean shop, bright, order, quality unfortunately not best prices but if want quality must pay👌

Nice clean store but can do with an upgrade .. not all products avail like other woolworths stores

Nice and convenient shopping. Shop also has a great layout

Clothing is awsum bt they need 2 stock up on ther fruit & veg section!! They always running out or they dont hav stock!!

Nice and spacious. Food is fresh and staff is sometimes friendly can do with some customer service training.

Its ok for quick in and out. Doesnt have wht others wollworth stores have.

Not too big of a store but still have the essentials needed. Small food department but always fresh and available.

The store is generally not so busy however the supermarket can be. Most of Woolies favourites are there but can get sold out pretty fast. Love Woolies anywhere!

The service has improved alot especially in the foods department. Overall a good store

Well stocked store and staff are always friendly and attentive in helping you with your questions and will find something you need at some other store for you

They have too work on till speed at certain times of the day ..

Very nice and staff is very helpfull. Veg fruit and meat is very fresh

Woolworths has always been my preference, especially food items.The branch in Westgate Mall seems like its just there, there is nothing attractive about it, nothing that psychological invites you into the store. Its just bland and dull, please dont take this as disrespect or insults - rather read it as a woolies lover wanting the best for your company.The food items are limited and there are hardly new items to try and buy. I more than often find myself having to drive out to get a variety of food items.The ladies at the pastry counter are always friendly and the quality of your food cashiers had somehow deteriorated.In closing: When shopping in Westgate Mall and I had a choice between Checkers and Woolies, without a doubt I will be shopping at Checkers because of the variation in my needed products.Thank you for taking the time to read my review

Always pleasant. Very clean and neat!

Seriously... Your customer service tills... 3 till operators. The only tills open is a busy store. Surely you make enough money to employ more staff. Pathetic service.. I dont find this anywhere else but Westgate Mall.

Friendly staff but a wider range of food items would be great

I am extremely upset at the service I got today ,I bought a few items from your infant department sale and non sale ,and when I got home about ten minutes later I saw one of the items were damaged ,I was in a rush and accept it was my fault for not checking .I called the store to see if they had another one in stock as I would like to exchange it ,I fully understand the policy that it was a sale item ,but all I asked was of they could hold it for an hour or so just so I can see to my baby and Ill come back , but they refused to .,they basically said that hopefully its still there when I get there .Im extremely disappointed as I was not asking them to keep it till tomorrow even ,what happened to Woolies so called amazing service ,if I did not have to first feed my 3 month old I wouldve been back immediately.but after the response I got I doubt I would we back.

Great staff but to small a selection.

Selection of products can be improved. Its inconvenient to have to go elsewhere. Lay bye option can be improved. Staff capture the same details every time you laybye, why isnt it saved on the system. Also they dont accept card payments from Capitec. I would expect better from woolworths.

So wellcomed people inside and there is wi-fi for free.

I thought I would get a head start on school goodies, I managed to get socks and underwear for my girls... they had stock of everything and all sizes... The early bird catches the worm...

Today on a pay weekend with a possible 12 tills only 4 were open , really pathetic woolies - Westridge Mitchell’s plain

Customer service could be improved. Staff not very friendly and polite compared to other branches.

It doesnt have exactly what u looking for and always have to go to another branch

Staff are very helpful at this branch and very clued up on their products

They never have stick of food items that is on sale, staff is not helpful at all

Always fresh produce and fresh backed pies and grilled chicken

Not the worst Woolies and not the best one. Help is not always accessible since there is not always sufficient staff on the floor to assist if you need assistance over a weekend.

Only problem I always have is that there heat up foods so limited.

Your usual Woolies ,but dont cater in all your needs...... Westgate Mall itself degrading to a zero 🌟 status ... Parking a problem .new issue now is the parking being used for a bTAXI rank ..... Totally disrespectful

Great staff and the shop is always so clean.

The worst, had security follow myself and friend everywhere as thou we attempted to steal only because the alarm went off when we walked in. They had a chance to check her bag but conitued to do so. We both come from retail and we know how it goes, this time being the customer it was terrible.

Its ok, but they always never have the foods that their other branches are selling, so what kind of a woolies is that?

Service is fine but the food section very small.

Perfect place to shopHas everything you need

Good customer service and very clean

Always a smile and a greet when you enter and exit

Excellent customer service and quality products.

Very busy. Long lines but moves at a decent pace.

Very friendly staff,

Friendly staff - the food market lacks a variety of food items they do not cater for the healthier eating customers

Great shopping 1st grade fruit veg good service

Always have to stand in a que

. Not to busy place

Good service

Lovely experience

Staff is friendly and store always clean.

Always a pleasure to shop at woolworths.

Always fast lines / queues..

One of my best shops

Fast, efficient and friendly service.

Loved It Very Much Thanks

Hardly ever have stock

What bad things can you say about Woolworths nice shopping