The game customer care service is number one,, they were very helpful at handling my query after i returned a tv that i bought close to 2019, and it started having issues after 2years . It was working perfect,, and i was very happy with it. So i took it to the shop so that they can book in for repairs as it was still under warranty. Unfortunately when it came back to me it had another different problem. I took it back again to shop and the matter was resolved by refund. Im happy to be the game customer. All i can say is thank you for your service.That was my experience.

The store does not pick up the phone when you call. Very not happy with the service.

Best time to go to Game is before 9 0clock on a Saturday morning its peaceful and not crowded with people

Great place to shop at with affordable prices from appliances down to food. The tellers are chatty and work but not fast enough. Ques tend to very long and customers are allowed to pay at different departments till points but when you approach them, theyre quick to claim that the eft machine is offline. How would they help the customers wanting to buy from their departments then? Ive experienced this four times at the cellular counter at the back. Its as if theyre more interested in the sale of cellular and commission attached to it than to ring up a sale of non cellular. Ive heard how the one sales lady tell the cashier to add her sales ID to the sale for commission. I witnessed how the customer took the item from the floor, walked to till point to pay. The only time the sales lady became aware of the customer was when the cashier asked her for a barcode and price of item. Then she claimed because its from her department, she must get the sale. All this in front of customers. That is a bad image and shows that customer service is not important, only the sale and commission. I also feel that staff do not know the specs of their products. I ended up walking out because I did not receive the information I wanted on a laptop. I had to Google it and compared the aftersale services from their competitors and bought it elsewhere. I enquired about aftersales services and was told by staff that Game does not offer insurance and extended warranty on products. The good side is when you exchange an item under warranty conditions, there are no problems.

I am trying to contact them since 10 they dont answer the phone

I did my monthly shopping at Game in Promenade Mitchells plain this morning.Store was quiet and it was nice .staff were friendly and aisles were clean.few items not on shelf but staff were visible and helpful. I had a pleasant shopping experience.thank you

I rate this store a ZERO. I am disgusted and beyond appalled by their product certification process. I went to buy my son a breakfast options this morning and myself a TV bracket. I discovered that the TV bracket was prepend and was missing the instruction manual,some bolts and screws.Not only that, I am beyond disgusted with the sight when I discovered that Original Morvite was filled with living maggots. I am throwing away all food items bought from that filty store, which nearly damaged my sons health and wellbeing. DEEPLY TRUAMATISED and will not and cannot recommend the store.

For more than a hour Im been waiting for them to answer their ph

Hi .Today wasnt my first time at game promenade I bought a phone in 2019 however I ensured the phone in January 2020, however the phone started giving problems, and I did what any customer would do go to the store, but the service I delet with was unacceptable and I was told theres nothing they could do but I go to my service provider, Im also a regular customer at game, and always buy my cellphones there cash purchases. Thank you

Unable to get through to numbers provided. Been 2 weeks no feedback regarding my broken top loader thats a year old.

I didnt struggle to get someone to help me when I was looking for a lamp.

Wonderful experience. I just bought a tv. And with out the help of Riedwaan Benjamin, it was really confusing and difficult to decide. Friendly service and very informative. Got a great deal as well.

It looks like a hyper market with the various items for purchase, from groceries, hardware, toys, and various electronics from a phone to fridges and washing machines. However, I was looking for a decent newer version printer but their stock was very limited. I went to an online store where I found a reasonably priced printer.

Usually when I go into Game its not a bad experience. Most of the time the lines are not long due to sufficient cashiers and there are always people ready to assist on the general shop floor. I also like that they have a cashier at the back by the tech stuff, it just makes the visit easier if youre going in just to get batteries you dont have to stand in line behind someone buying groceries for a week.

So I was in game and returned our tv that has just switched off after 3 years of purchasing. We got at customer service an the lady lee Anne assisted us with details etc . Another lady was working on the other side doing the repairment paperwork etc. Then another lady came and said she wanted to check out the tv and see if it switched on or not but this was done at the other side where the TVs are displayed . Okay she checked what was wrong etc. We returned to customer service where lee Anne and Fatima was still helping customers .I understand that these things takes long and as a customer we need to be patient . By the way ,while lee Anne was assisting she kept saying we dont know when the tv will be fixed due to covid ,might be over 2 or 3 month period we were waiting there for about an half an hour but we were next in line ,the reason for this review is that at customer service there was none ,they were conversating to one another about whatsoever, which couldve been less ,not saying they shouldnt talk but the things they were talking about , they were also discussing one of the ladies that took their lunch over their time ,another things, there was a man that stole something and the security made it so visible to customers now to see this man stole something ,I mean thats no ones business sort your things out within the business not for customers to see that was very unprofessional ,please focus more on your customer service and letting your customers feel happy leaving your store

I feel like they dont care about the customer at all. Was at the store to buy a couch but first of all no one came out to help me. The furniture is broken but they still sell them. And they dont have stock but they selling the display which is damage and dirty and it is still going for a high price.

A good variety of accessories.

Easily accessible from shopping malls main entrance. Welcoming , product savvy staff that are willing to help answer any questions you might have.

Everything you need....its a one shop stop and the service is great

Very good service I got I am disabled and I ask them do u have facilities for disable people they send me to the first till I front and they helped me without no bad faces it was great and another lady was also sick and I told her what they told me and immediately they helped her I was very proud of game stores

Always dont have stock of items on promotion or even in general👎plus staff not helpful at all...always have that theyre doing you a favour attitude

The sales guy in the electronic section was patience and friendly, helpful and knowledgeable. Giving 4 stars because the cashier was slow

Bought a fridge on a monday only got delivered the friday...consultant had it listed for me to collect when I request delivery

Queuing outside in the cold over an hour! Only to be let in 20min after opening time. Not wasting my time coming here again

The cashiers are very friendly. The store manager is hands on and very helpful.

Since lockdown I dont like because you must stand out side no matter its raining

Game shop is areal joke , theyre are taking 6 months now failing to replace a printer that is still under warranty. imagine 6 months i had to buy another printer because business can stand still .

Alright issh, the service is alright abit slow though at the tills

Shop was fresh,staff helpful... service was excellent.

We were standing for hours in the line outside but there was literally no people in the shop its pathetic

No one available to assist you, always out of stock like the bikes?? Or its hidden away for a friend...

Very nice shops are all visible and not too big

The lines are always long and the staff to busy to help. Tried to go in to buy a washing machine. Had some questions, asked the gentleman at the appliances and he told me he would get back to me, waited 35 minutes nothing, asked another guy who in the middle of talking to me went to help another customer. We ended up buying the machine at hi fi Corp that same day, their service was excellent.

Everything under one roof. Food, jewellery, garden tools, camping equipment etc

A goood place to come do your shopping with your family or partner. There good shops around from clothing to food market, there are aslo banks, atm if you need cash etc..

Last week Game advertise q washing machine on special and it was worth the price but only one thing i was very dissatisfied with was the that we have to go fetch it from their warehouse in Airport Industria that really a no go so why put something on special but then you have to pay your own transport to go get it 🤔

Nice clean store. Great experience.

Very good experience, extremely helpful and very understanding. Thank you to the amazing staff at customer service and laptop department!

Never enough trolleys, and for some reason always sort of cashiers or rather to many tills closed at month end. So for that Reason I go to Game Canaal Walk. Do you want to buy an X-Box game or any game, if you think you can just pop in and purchase it, Forget it. The Sales men dodge you because they do not want to go and fetch it at the back, and if you finally get someone, minimum time to get the game from where they pack it at the back is 1 hour. So you spend about 1h30 to 2h00 just to purchase one game, so I avoid this branch for my own sanity.

All kinds of appliences , electronic, food ect , , low on staff , competitive prices

Not a bad store big and spacious. Almost have everything that you want at the right price. Think they could do something about the tills for some improvement.

There is never a sales person to assist, always only find someone in the curtain and blinds section but everywhere else you must literally go looking. Neat and always stocked up

From always having no trolleys available, after sending an email to complain, they definitely upped their Game. Lately theres sufficient trolleys. I noticed more cashiers, especially on weekends. Helpful staff at the Help desk. Added, they played such lovely music, I dont want to leave the store!

A very safe place they follow all Covid19 procedures🙂

Thy the for all my appliances love the for combo deals. Dont make empty promises deliver on time

I was at game last week and I must say it was not a pleasant experience at all, I wanted to buy my 10 months old baby a feeding chair. They was a group of game staff members chatting.. I approached them and I asked for assistance but non of them was willing to help me.. Only 1 lady pointed at some shelves like she was ordering me to help myself.. And I did exactly that...they was only 2 feeding chairs left 1 on display and 1 in a box. And that box ws opened so I took that feeding chair to take a good look at it.. I ws attacked by the same lady who pointed at the shelves fo me to help myself asking me why am I opening. I felt so low as if I was going to pay for it. I was really disappointed. With the way I was treated I will never set my foot at game again

Although queue was a bit long....everything went smoothly...cashier at till 7..Chante..was very client friendly👍

Spacious isles. Quick service

Love the wide aisles. Items are easily accessible. End of month can be a nightmare at the tills but everyones very patient, including the tellers.

Very neat store and a special or two every week...... Love to shop there

Queues are a bit slow. But store is clean

I was assaulted by staff managing the trolleys at Game Store Promenade in Mitchells Plain upon leaving the store yesterday 14 November 2018.Whilst leaving the store and at the entrance I was approached by a trolley boy contracted by Game Stores who abruptly stopped me by standing in front of the trolley preventing me from leaving the store and very rudely told me in a poor english accent (if i can call it that) that I can not leave the store with the trolley while he continuously yanked and pulled at the trolley. I had my 4 year old son and a bag in the trolley.I was completely flabbergasted. I demanded that he leave the trolley and to let me go. The trolley boy said no, and insisted that I am not allowed to leave the store with the trolley. I turned to the 2 female security guards sitting at the entrance door for assistance. The security guards in turn yelled at me saying hey wena gesturing I should give the trolley and remove my bag and son from the trolley. I immediately asked the security guard for a manager and was abruptly told that I must go look for him in the store. I found the Manager approximately 5 meters away in full view of the entrance from where I was literately being assaulted. I went to the manager known as Reginald, a sales manager, I explained to him what had happened and his response was that I should point out to him the individual which assaulted me. They stood directly behind me as they proudly followed me to the manager, he Reginald then told me that it is fine he will sort them out. I then asked whether they worked for game as they were not wearing any game uniform and looked scruffy and dirty and not presentable to work with customers. He Reginald replied that they are suppose to collect the game trolleys. I was disgusted and left the store with my 4 year old son still in the trolley while Reginald was having a discussion with the trolley boys. In a state, blood pressure sky high with a massive headache and my son asking mommy what happened repeatedly clearly bewildered, I did not want to leave the shopping mall immediately as i was scared of being assaulted again by the these guys. I went into another store to calm my nerves and to get away from theses guys that i am sorry to say look like creeps with reflector jackets. I left the Mall shortly thereafter and had to come to terms with the treatment which i received from staff / contract workers of one of the leading stores in our country. What makes it even worse is that this is not the first time that i have been treated in this manner by these trolley boys collecting trolleys for Game stores. A few months back i reported to a different manager, Quinton , that I was accosted in the shopping Mall while i had my children with me, by the trolley boys who claimed that it is their instructions that no customer should be in the Mall with a Game trolley pushing their children therein whether you have your clearly marked Game shopping bags in them or not.This treatment is unacceptable and notwithstanding reporting the assault, not a single reply from Game management even though this incident was reported to the Game Head Office by my husband.This is clearly the instructions from game to the trolley boys.I will never go back to a store where customers are treated as second hand customers but their money is good enough to be spent in their store.Traumatized and Disgusted.

Great deals, always helpful. Only problem is that there are hardly any trolleys available. Staff using trolleys and trolleys in the isle filled with stock that needs to be unpacked.

Service is bad at this store. They dont answer their phones. They never have stock of the promotion products. Seem very untidy and unconventional at the food market and on your right side as you enter the store.

Most disgusted with the service. I will never ever shop at Game Promenade again and I will never advise anyone to shop at Game Promenade. They dont even deserve the 1 star rating I gave.

What an awesome place!! It was my first time to be there but l find it amazing

If you want a bad customer service and to be ignored go to Game in Mitchells Plain- Promenade especially at the grocery department. But go to electrical department youll get the good service. Theres a gentleman by the name Nizaam at T.V. or computer department he is the best in customer service, so patient with customers Ive seen him treating people well on different times.

The liquor side their fridges have been off since 2019 & there is no air con OMW worse they dont have variety of wines to choose from

I love Game stores because they offer a large variety in a variety of items. I havent necessarily had a bad experience at this store. The staff is helpful most of the time. However get ready for long lines.

Nice specials.. The shop is always clean and tidy.. Nice to shop there

Its been 3 months now Im still waiting my TV from repairs no Game

Very bad like always. There was no trolleys ask the workers was informed the busy bringing it inside from outside. Shop was empty almost no customers so I dont understand why there was no trolleys. After waiting 15 minutes l went to customer service to report it again nothing was done. Went inside without trolley came back twice to check still no trolleys and like always nobody to help you. Sending you from this to that. Left shop without item and still no trolleys after almost an hour.

Service on point. Always good to go there

Why do we have to be satisfied with shoddy service? Out of 15 till points, only 5 is manned. This creates long queues and we spend more time in the queue than actual shopping. This is unacceptable. Game raves about their specials. Special attention should be given to their front end.

Bad shipping experience. Bought a tv from a great salesperson. Problem was waiting 30 minutes in a line to pay for it. It was pathetic to see how many people were standing in cues and there were only 3 cashiers.

It was ok no long lines.

The gazebo we bought was dented, taking it back tomorrow to change it for a proper one, but other than that, service and the experience was good.

Fabulous place to shop. Friendly and helpful staff

Not now a bit later defiantly thanks

Friendly, easy atmosphere for shopping, browsing. Friendly, helpful staff.

Lots on offer...the staff are very slow and lethargic....staff could improve the customer experience tremendously by being more energetic in their approach and work ethic

They didnt even have a trolley t put in my groceries. Walked arnd in the shop. With fish oil sugar n four tubs of butter.in a hand basket. When I asked for a trolley afta I needed t get more stuff n I was getting of lugging my stuff arnnd. They gave me a broken trolley. They actually laughed at me when I pointed it n said thats al they had 😢 I left everything I wanted t buy n left. Ill neva shop there again. The worst experience Ive Eva had in a shop. Totally disgusted. The staff had a betta tym cheating t each other than seeing t their customers needs. Pathetic. Really!!

Very big and has everything you need and they staff is always happy to help

Good customer service and they are reliable

Everything u need. Great not to shop hop. You get from furniture,food,cutlery,crockery,electronics etc

Promenade store never got stock on most of their advertised items..always a waste of time going there

Nice big game store. Everything under one room

Best Game store Ive been to. Fully stocked with full ranges in all departments.

Honestly not what it used to be, I couldnt even find a simple heater. Trolleys dont even work properly

Beyond Poor Service And Barely Have Stoxk Availability

Staff does not know the meaning of customer service. We get that is is festive season but that does not mean your customer service should go down the frain. 0/10 for customer service.

Like a mini Walmart, basically all household items are available here from general merchandise to food and liquor. During the week its quiet and much easier to shop as opposed to how busy it gets on the weekends.

They dnt have trolleys make sure u bring one frm outside

Most of the sale items not in store, what a disappointment

The people at the credit desk at Mitchells plain game are very helpful, great job guys Thanks

Household & hardware... Fridays can get quite full though. Best to visit this store early or just before closing

Staff needs to know what the client is looking for as they on most cases dont have a clue what you looking for and send you to the wrong section of the store and only a few at the tills when the store is full another point is why they have a Lotto stand that doesnt service a perpose as the staff redirect you you to the liquor store which is very inconvenient as it is small and they attend mostly to shoppers that perchace alcohol, this needs to be rectified as some dont drink and open the lottery counter in the main store asap

Staff are nice, but lines are always long and very slow service

Stood for 15 minutes before I could get help, the salesman kept busy on the phone

Very bad run down, they should close that store. Disgusting

Very very poor service at the money centre. The lady at the till has no customer service skills and shouldnt work in retail. Hope I get feedback.

Always having great service not one hiccup as yet except people be on the look out when in any store today the lights where acting up so wiles in the store everyone heard this commotion an what was shocking is the was a south African male who tried to rob mix race male hope I put that in the best way anyway how it happened was the young man was walking listening to music an he say I quote I heard nothing an thought what happened so he checks for his phone in his pocket an next thing its gone so he looks to the African male next to him an said hey wenna an the guy gives the phone saying oh sorry the phone fell on the floor no sound of any phone falling as his GF was walking on the other side of him so the African male ran out the door security fortunately had not captured the male so yes people pick pocket is now in the shopping malls again be on guard an be safe..

A great store but wish they cn improve on the availability of shop assistants around the isles especially the gym side

I always get what Im looking 4 and the staff is marvelous,very helpful

Slow service. Long queues. Small appliances continuously break or have issues

I think every super market have the price display problem, otherwise it was pleasant

Everything in one store, but when I asked for help, everyone was looking for the person working that section... And none of them would come back.

Horrible experience with online shopping, orders just cancelled without a reason.

Worst service ever experienced. customer service is really something of the past over and above all. upon walking in the store and realizing not one staff member is wearing a name badge i knew I was in for poor service.

Nice shop and very spacious but customer service can improve