I thought this might be an issue, so I phoned in and was promised by the call center agent my parcel would be delivered within working hours today.4:30pm, no delivery.4:45pm, getting anxious, I phone call center, no answer.5:00pm still dialling off the hook. No answer.My question is this:HOW THE H#LL CAN ANYONE BE THIS USELESS?Judging by the other review on Google I am by no means the first to have this experience.All it would take is ONE PHONE CALL to notify me the driver wont be able to make it.But not answering your calls during office hours and not fulfilling your promises to arrive on time, is UNACCEPTABLE. I will write to everyshop.co.za and let them know they need to change courier partners otherwise they wont get a cent more from me.

My experience as a customer with Skynet has always been awesome! Keep on delivering great service and quality. I love how responsive Skynet is. 💯🙌

If you need exceptional service and turnaround time on your parcel being couriered trust the best and oldest in western cape. Tradition and simplicity at its best

Amazing service by Staci and the wonderful lady at reception. Both these ladies were the true meaning of what excellent customer service is all about. Friendly, kind, efficient, patient and even went the extra mile by making sure that we had our documents in order and made an extra copy for our safe keeping. I will 100% make sure to use SKYNET for every courier service I may need in the future. Thank you ladies for your exceptional service!

Thank you to Skynet .my parcel come from Johannesburg to Capetown in just 2 days,through all the challengesHelpfull ,friendly assistance in Capetown

Excellent service. Thank you Staci and the lovely receptionist for the most amazing service. It was an absolute pleasure visiting Skynet. You made my first Skynet courier very simple and effortless. Thank you again for your amazing service.

Poor poor service its the first and last time Im using them.. to the person I spoke twice regarding my delivery said my package will be delivered today even late evening and guest what nothing almost 8pm and nothing.. poor communication and services

Pathetic service! I have been tracking my parcel all week, yesterday it finally showed out for delivery and I waited all day only to find they have updated the tracking to say that I was unavailable /not home to receive the parcel! This is not the first time that this has happened with skynet courier service!!!When I try calling the guy in the international department never answers the calls either. Really bad service

Skynet Express has partnered with Droppa. Booked a collection on Tuesday 02 Feb at 12:20. Overnight Express. Only collected my order on Wednesday 03 Feb at supplier. Its Friday 05 Feb and I am told my parcel will be delivered Monday or Tuesday almost a week later. They claim they are still in their scope of service as they have a 3-5 day turn around time for express delivery....what a joke. Taking my business elsewhere.

The worst courier company ever!Firstly the driver sends me a please call me when he couldnt find the address.Secondly, i eventually get hold of him and he says he will deliver my parcel/ documents at 4pm. No communication and no delivery.I call back at 4:45pm and enquire about the delivery and all of a sudden the driver is nowhere to be found and non of the drivers know what im talking about.They reassure me that the delivery will take place the following day (today) at 11am- still nothing and I am unable to contact anyone.Shocking that this company is still even in existence.

I always track my parcels and receive updated feedback as the parcel goes through the different processes of delivery.

Shocking services - Take over 2 weeks to deliver a parcel that should have been here in 3 days. Same false claims as other reviewers claiming that we were not available. Still dont have my delivery. Was given 2 mobile numbers to call to follow up with the Cape Town staff but none of them answer their phone.

I have ordered a package and has been in your position for a week now? -48h delivery is your promise, but obviously thats to hard for you guys.

The worst service ever. If i could rate a 0 i would .i have been waiting for my delivery since yesterday 17/12/2020 (text recieved to state my order is out for delivery at 09:27am. At 21:07pm they got guts to state i was not available? How when ive been stuck at home waiting for my order. Ive been trying to contact there contact centre today 18/12/2020 since 8:20am and on 3 occasions, my calls are being disconnected after waiting 10 mins on hold.Please stay away from Skynet, unless you obviously prefer the hustle of following up on an order, waiting money and time.

App difficult and no help available

Bad communication at the Cape Town Depo - delivery instructions clearly marked on the parcel for re-routed delivery and still the parcel is delivered to the incorrect address. Calls are dropped while holding on the line for feedback. Called numerous times and each time the same thing happened.

Poor service. Parcel arrived in CPT last week 1st of March 2021 and it was issued out from Avon last month already yet no form of communication from Skynet SA. People are waiting for their products and we are making excuses for your poor services, this unacceptable. Fix this...

Inaccurate and poor communication, excuses, dont show up when they say they will be delivering and waybill tracking never works. Absolutely ridiculous and disappointing. Sadly, Avon has decided to use this service as their delivery service, leaving reps and clients wondering where their orders are.

Skynet is the only courier that takes 14 Days to deliver a package from Durban to Cape Town.No real reply other than generic replies and they offline always.Any business doing business with Skynet is doomed.

A parcel has been lost. Company claims parcel was delivered when it was not. They cannot tell me where the parcel is.

Great service.

I like it help me find the places I need to know

I have been receiving items from Skynet for about 7 years and always have received great service.

Parcel has been in their possession for more than 10 business days. Tried to contact but to no avail.

I used your services though Rush.co.za and it was excellent and very affordable. I hope it stays that way as I see a lot of negative comments.Keep it up!!!

Horrible service. Have been waiting on my parcel for a week. Every time I phone they promise they will deliver and yet I am still waiting. Have been using them for 2 years at least 3x per week and the service just get worse and worse!!!!

Dont Use Skynet. You cant get hold of anyone and they dont respond to any calls or mails. They lost my parcel and out miss directed my parcels to wrong address. I i am currently now on the phone and there is no answer and you stay on for hours. If you want bad service and lost parcels please use these clowns. One cant rely on them to run a business.

They never deliver on time, you go there and they say your parcel is out for delivery, 3 days later it still hasnt arrived. I called the office yesterday and they said its on its way to me, it never arrived

Wish I could give a nice big fat ZEROThat 1,6 out of 5 flatters them. Worst service ever

The service is inconsistent depending on the branch the parcel is sent to. I have used Skynet before as it is easy to send parcels via the Sasol Garage affiliation. However, it seems to me that the Cape Town branch is not up to the standard of the other branches. Parcels delivered to PE and Welkom was received quickly and efficiently, but the Cape Town parcel has not yet been delivered for more than 6 weeks. I would recommend Skynet to look into this branch specifically to improve their service.

One star rating is way above this companies ability. Worst courier company ever. Expect to be put on hold after waiting to be answered for twenty minutes after many attempts , have your call canceled, transferred from person to person only to not be answered with regards to when your late order will be delivered. I eventually told them that I will collect my order since the final feedback is that the order was not scheduled for delivery when it couldve been and that all the drivers have left and are out doing deliveries.

Shocking experience! They are supposed to deliver a parcel to me. After staying at home 2 days in a row to receive this I hear from no one, only for an agent to call me this morning and say the driver said I was not at home any of those days!! No one showed up at my apartment. Wasted 2 days of my life waiting for them!!! Shocking! Stay far far far away! Im still waiting for my parcel to be delivered. Will probably have to spend my Saturday at home now too waiting for them. I tried phoning the call centre again and NO one picks up your calls!

Ive been waiting for 3 days for my Avon deliveryAnd still waiting, very disappointed

SKynet most useless system. No one answers phone calls ever. Last call held on for 15 minutes

Honestly I wish I could rate this less than 1 star. Ive never been this annoyed and i generally provide a company the benefit of the doubt, although every delivery I have been receiving from this company has been absolute hell. The drivers will stop by your place,(not really sure if they even do), give it a quick look and leave. They wont call you to tell you they are there, the closest Ive gotten to a call was when I contacted skynet, ranted about the package and then I got a please call me from the driver in the late afternoon. The latest package that has to be delivered has been out for delivery since last week. Ive literally just been at home waiting for this package, yet the driver lists it as attempted delivery every day. I cant get through to skynet cape town as i just remain on hold. I spent nearly a hour today on hold with cape town, I called the central joburg customer care, they said theyd take care of it and get back to me. Nothing has happened. I will avoid using this company and every company that ships with them as much as humanly possible until the situation drastically changes.EDIT: WHY DO THEY HAVE PHONES IF THEY NEVER ANSWER IT, BEEN ON HOLD FOR HOURS

Great service

Poor and delayed servive

Skyet Cape Town has changed its physical location but did not update its webpage, now some of us had to waste a lot of money going to a closed warehouse. Please update and tell us where your new location is.

Horrible service/staff.On Friday, 30 November 2018, at about 16:40pm I called them regarding a collection error. The woman I was finally connected to asked me a few questions, then told me to hold on. I heard some music, and the connection was dropped.I handed the phone to my girlfriend and asked her to try. Exactly the same thing happened.It was almost as if they were just trying to delay until it was time for them to go home at 5PM.Of course, I could not reach them on Saturday, I assume they were closed.This is not the first bad experience Ive had with them. They fully deserve this one-star rating.

They dont answer phones. They dont deliver parcels. This is the worst courier company Ive ever had to deal with. I hope they go out of business, you dont deserve to have customers judging by the way you treat us. Unacceptable.

What an experience.. Ordered 2 weeks ago and was told the first delivery was not made as the driver could not find my office, regardless to the fact that my phone number is on the package to call and ask for direction. Never mind trying to get a hold of the company itself, all the lines are either a black hole or just ring and disconnect. I could not even track the Parcel number that was provided to me as it never existed on Skynets database. The second attempt, the package was finally delivered. However, it was delivered to a company that is not mine and is based above my office. I then received a call from my new delivery company(Deloits) to collect and sign for my packages. I am flabbergasted as to the delivery service for Skynet. Firstly, It was not delivered to me in hand to sign for and secondly I had to collect it from another company that it was not meant to be delivered too. Worst service I have ever seen. ALL BUSINESSES, DO NOT USE SKYNET WORLDWIDE EXPRESS CAPE TOWN for any means of delivery. They can NOT be trusted.

Do not use this company terrible service.

Tried to give them some business twice now. I have called then automatically answered but then phone does not get picked up by an agent! Tired of wasting my time. Sounds like the norm

Worst delivery service ever. No one answers at the call centre and if you hold on too long then your call gets dropped. They attempted twice to deliver my parcel and yet I have received nothing. Their excuse is that the driver had too many things to deliver. Seriously??!! Don’t make your problems mine. I wish google had a zero star because they don’t even deserve one

Poor poor service yhoo Ha.a this is not cute anymore

Very bad service. Will never ever use them again.

The worst service ever. One of my boxes was not given with thousands of rand of avon products. The operator on the phone messed me around wasted all my minutes only to get told my box is in johannesburg.

Had to phone at least 5 times during the day till someone finally picked up and said they couldnt help me and put the phone down? Still waiting on a package thats been delayed 3 times now.

Have been struggling over a week now to receive a package which was sent for delivery already. Endless follow-ups from my end and endless promises from them to call back with no results. Calling them and you wait for the next available agent until Christmas. Unprofessional with no customer obession at all!

Im sorry to say but your service is pathetic to say the least. Nobody answers your telephone. If you need a decent receptionist or staff that is actually willing to work then let me know because God knows you need new staff!

Absolutely shocking - kept holding for over 5 minutes to query a consignment that has taken too long to deliver. Nobody returns calls. Dont use this company!!

Didnt deliver on scheduled time, and didnt call for acknowledging that.Tried to call but no answer.Simply my shipment is in a black hole as I cant know anything about it.

Poor delivery service. My parcel has been Out on delivery for more than 3 days. Feedback via email from Customer Service is virtually non-existent. Had to hang on for ages (calling from a cell phone) before getting through to customer service, only to be told the driver said my address is not a good address. No call received from the driver or the office, even though they have my cell number on record. Have had numerous parcels delivered by other courier companies, without any problems or delays.

The tracking updated up to out for delivery, but then stopped.When calling them they said the address is incorrect, but the address was 100% correct and valid.And after I managed to convince them the address is correct They said it will go out for delivery the next day.Still no update

No answer for 2 days after waiting 10 minutes on hold. DO NOT USE THIS COMPANY. package still has not arrived after more than a week for express courier for a simple file from JHB to CPT. STAY AWAY

Do not use this service. inefficient, poor customer service.

My parcel was not delivered it was in Cape town for 3 days and took a maximum of 6 days to reach me in kraaifontein...when you call they take so long to answer their calls and they keep on promising to deliver and keep the parcel. They also suggest that you must go to their office to fetch the parcel. Their service in Cape Town is poor shame I never experienced this in other cities.

Sky NET was meant to collect a parcel yesterday and has claimed to be here 3 times already. I have not left home once and yet I am not home. I get phone calls telling me that the courier was here and yet I hear no knocks on the door and no phone call. Just one phone call wouldve sufficed but instead I am forced to go to the main offices to drop the parcel myself. I have never used their services before and I do not attend to use them again.

Please do yourself a favour and stay away from Skynet. Pathetic service..... what service? We will fetch between 10 and 4 It is now 4:30. Eventually managed to speak to someone at depot. Drivers phone is on voicemail!Must just add that we live in Bellville, thus very close to the Cape Town branch. Request for transport was placed on Thursday 1 February. It is now 5 days later.

Incompetent staff and poor service in general. I will never purchase online again should postage be charged through Skynet. I had the telephone put down on my ear on numerous occasions and you can expect to wait a minimum of 40 minutes to get through to a staff member. I would highly recommend that you choose any other company that isnt Skynet.

If I could give half a star I would. I have been waiting for a parcel that was out on delivery December 11th but it never arrived. I tried calling but no one answers. Email responses are sporadic and there has been no follow up. The service is awful. As I am writing this review I am on hold trying to get through to an agent. It has been 11 minutes and counting. Terrible service.

Took over 2 weeks to have a package delivered to me. Their e-mail correspondence over this time was ok but I had to drag out information from them. Once it was out for delivery it never came and I had to wait another day. If you use Skynet, be patient. Be very patient. Very.

Complete and utter waste of time. Useless does not begin to describe their service. Pay through your ears for next day delivery and then only get it at 5pm 2 days later. Close your doors, you will not make it as a business.

Skynet the most incompetent courier company, no communication, does not follow customer instructions, does not respect customers. And i am not just saying this based on one incident but i have even lost count. Skynet must just close shop because they have no clue what they are doing. Pathetic service.

What an unpleasant experience. While holding (for over 10 minutes) I kept hearing your call is important to us.Shocking service. No one answers the phone!!!!!

Unbelievable that this company is still in business. My item bought in Cpt delivered ex PE to Jhb!! Re-directed back to Cpt. Over a week later and still have not received item. Cielo - If you dont want to loose anymore business I would definitely fire Skynet.

The worst customer service I have ever experienced from SkyNet in Cape Town. I was waiting for a package to be delivered and even strict instructions to SkyNet delivery service that they must call me on my cell once they are at the apartment complex because the Number buzzers are not working, they did not nor did they leave a notification that they tried to deliver the package. This is the norm throughout the world but evidently not in Cape Town. Now after 4 days of calling SkyNet to get the package redelivered and SkyNet Central in Johannesburg sending several messages to Cape Town branch to call me, still no package has been delivered nor have I received any communication from their offices in Cape Town.

I ordered items to be delivered, I have been tracking my order and status has been out for delivery for two days in which in one has knocked on my door as I have been home. I tried calling the support center and Im on hold for 15mins at a time before hanging up. I am not sure whats happening but I needed my items today. Very poor services and I hope Next Clothing in the UK changes their couriers.

I have never worked with such a bad courier service company at most horrible service.I have called in more then twice and every time you hold on for like 15 minutes before someone answer then phone. Just to be transferred to another department.I have even asked for the Manager of customer service Tracey. But no luck at even reaching her. My parcel was sent out of JHB on the 24-08-18 to CPT. As I`m typing this on 31-08-18, I have not received it yet.Meanwhile my machine is out of order for this full time and that is why I asked and paid the supplier to courier the parts to me.The best advice I can give you is to stay away from Skynet as far as possible rather use alternative method. Even normal postage is faster than Skynet.

Call centre (CPT) never answers the phones. Phoned their JHB office eventually and got answers from them but no results. Send our driver to deliver the package to them. They said they accept cash, when we got there they said only eft. Done the eft, went there again then they said they only accept things boxed or bubble wrapped. Absolutely terrible service from these people!

3 days to receive a package that was collect less than 3 kilometres from me. Still waiting for it..... useless on the telephone. NEVER EVER USE THIS business! Stay far away

Excellent service and everyone that walks past you greets with a smile and is very helpful

Absolutley ..bad ,bad , bad service ..(Cape Town Branch) They were to collect a parcel for one of their biggest clients Old Mutual but failed to do so as the event was the next day. Parcel was booked at 1pm and by 5 still no collection after numerous phone call... Imagine Old Mutual one of their biggest clients ..shame on them

Been waiting 3 days for collection. Missed them yesterday after a phone call from them. Today 2 skynet bakkies collecting parcels from my neighbours, but they dont want to take ours unless the office has specifically sent them to collect it. However, they were here 1 day before and we missed them, so they are well aware, so the efficiency of sending out 3 bakkies at this point in time to same area for 3 different parcels sounds to me like bad logistics planning. Then try to call them, you first have to wait for a voice to speak 20 seconds before being able to direct your call and then get cut-off and go through same process again. One agent says a ref code is not required for collection and the other says they need it. Then get transferred to 4 different people and be given different number in end to call in Jhb after calling Cpt branch. Very frustrated!

Having read the reviews, i was one of the few whos calls were actually answered. My parcel from overseas arrived and has been out for delivery for 8 days now. I called and was given the Bad address excuse. She says the parcel which came all the way from the UK only had Diep RIver on it, no road or house number, yeah right *rolls eyes*

This company I don’t know who running it my parcel has been in their office since Thursday and your drivers they don’t even call after giving instructions that my buzzer I send not working u don’t even pick your land line To the point of calling Johannesburg branch and the lady end up giving me one of the guy cell number cause no one was picking calls same thing is happening again to the point of not picking my calls after making me to wait at the gate for 2 hours because my buzzer is not working u got poor services very very poor service that will be my last time using you guys hope I will get my parcel tomorrow I am sick and tired of skynet

Delays order without giving new time, when calling(the next day) it takes the lady more than 6 minutes to track, maybe even 10 minutes, i ran out of airtime... Takealot needs to find a better partner for their deliveries.

Call waiting a bit longer but professional and friendly

If skynet Capetown was a disease, Id be dead long ago after dealing with them. Most disgusting service ever.One has to literally BEG them to collect a parcel.Aggg... Im not going to even waste my time further carrying on with this review. What ever you do -STAY AWAY FROM SKYNET!!!

Terrible,simply terrible! The staff were pathetic at relaying specific delivery instructions to the drivers. When I called to enquyabout the mess up all the customer relations people denied having spoken to me the previous day. Nobody was prepared to take responsibility for dropping the ball.

They deserve ZERO Stars!!!! worst company I have ever dealt with!!!! They should close.

Horrible service for it being ‘customer service’I called in thrice and every time I waited 8-13 minutes for someone to answer who then has to transfer me to ‘customer service’ where they can’t help me. The 3rd time I called Veronica clearly avoided my call as I waited to be answered after 14 minutes.All I want to know is if my parcel will be delivered today.

Parcel collected 9 days ago, still waiting for delivery (Jhb - Cpt|). Took them 7 days to let me know they tried to deliver it, but no one was home. Since that call it has been 3 days and countless call to the most useless call center on earth. And that takes some doing.I would suggest you avoid using them like the plague and rather opt for a pro, customer service focused courier company like The Courier Guy, just doing it yourself, a pigeon or even Aramex.

Absolutely pathetic service, impossible to get hold of these people and when u eventually do after a few days they give you far fetched excuses and do not accept the blame.Never again

They say that they have trained people. Cannot answer a telephone. System is messed up and when you get someone it sounds like they asleep.

DO NOT use Skynet if you are looking for a reliable service provider. Delays are unavoidable at times but one cannot even reach the customer service line at Skynet. A few times they said they are checking the status and then put the phone down. Truly disgusted!!

The worst service ever, the customer service is a joke and i hate that faithful-to-nature has decided to use them as a courier, using a horrible courir like skynet is making me think twice before placing orders.. if i could give sky-net 0 stars i would... seriously pathetic.

The worst service delivery I have ever received. I cant believe Unisa uses them. They gave me the wrong drivers information and then dropped my call three times thereafter after I have been waiting on the line for 30 minutes.

The worst service ever. Drop the phone in your ear after you have been holding on forever. I would never use this service by choice. Service provider chose them. I think they should review their suppliers. Do not think these guys deserve their support.

Absolutely useless..how does Takealot justify using these guys? Thought Takelot was big?No delivery,no call..Nada!Calls unanswered from 4pm on a workday.I called them to confirm the delivery,spoke to Avril..blah blah..still waiting!Thank God they are not pilots or Doctors..Perhaps the delivery is still in the sky but trapped by the net..Skynet!

The worst courier service ever. Having paid a week ago - still waiting for someone collect. Really guys - what does it take to collect a parcel from a address in Cape TownI wish I had checked ratings before payingJunk Status. You dont even deserve a star

Quite literally the worst parcel delivery service. The SA Postal Service is more reliable. Would not ever recommend. Then the driver was rude, patronizing and called me my angel. Honestly, it was awful.

My international parcel has been out for delivery since the 5th of February. No one phoned me to let me know the address was wrong or that they needed more information. So luckily I phoned yesterday (7th Feb) to find out what is going on with my order, I give them the address, all is sorted. The customer care lets me know my order will be delivered today (8th Feb) and at 17:00, I am still waiting for my order. At 17:30, I phone customer care, just for her to tell me my parcel was put on the wrong courier van this morning and will only be delivered tomorrow (lets hope). Pathetic. How can you put a parcel on the wrong courier van? What happened to being organised?

One of the worst services Ive received. My package was delivered from Johannesburg, and seven days later nothing. Eventually got hold of someone after tracking the parcel and they told me the number they dialed could not be reached!!! Do yourself a favor and make use of another company. I could have saved the money and used the post office

Great experience so guys keep it up

U are the most poor service in the universe

Good service - had to collect my package in person and was promptly assisted.

This is my worst experience with a courier company ever. skynet cape Town delivery service has had my parcel for 2weeks now and next week will be the third week I guess if I want it I must go to the warehouse and fetch it myself as it seems I will never receive it ever if I wait for them I dont believe this their service is horrible.

I had to go to their warehouse to fetch my parcel after 5 days from this place in Epping 2, funny i stay in Langa, ONLY 3km away from them. They came up withstories as to why they couldnt deliver. Last straw was finding my box wet and they had no eplanation. Poor service. The reviews says it all.

No one answers the phone...not Jhb or Cpt answered. I only rate 1 star because there is no option for zero stars