I called on behalf of my niece today and spoke to a lady named Abigail. She was so incredibly kind and I appreciate it more than I can say. In these unprecedented trying times that we are finding ourselves in with the Pandemic, kindness goes a long way in helping us to hold on to hope. Thank you, Abigail.
Got great service from them. Dr Chadow was very good with my fur baby.
Amazing service from a wonderful team.My dogs didnt want to leave
My sons dog Roxy was diagnosed with Parvo & we werent sure if she was going to survive. We left her at Epping AA-C for about 6 days praying every night for her & what a joyous occasion it was when we collected her on Thursday. Well done to the staff & management for taking such good care of our Roxy.
I enjoy great service whenever I go there and I would recommend people to make use of their services. I guess I was more nervous then my puppy but she felt loved so she was content being treated so well.
Very long wait but overall very good service
Great service. They helped my bullterrier
My very first time there,and the staff,were quite amazing, one needs to have a bit patience as to the staff is continuous busy,to help to all our needs,I salute you guys,thank you so much all of you....
Really excellent service from the team there. I was given treatment options that was never offered by private vet as a permanent solution to my dogs problem. Thank you so much for your Excell service!
The staff are genuinely willing to help. As someone who cannot afford a private vet, it is nice knowing that when my animals need care, it is there for them. The premises is kept very clean.
Much needed in our community. Knowledgeable staff.. very helpful.
Adopted a little kitten a few days ago, the experience was lovely, having adopted at other shelters before, AACL were the best overall. Please support them! They deserve it.
Affordable for those who need it but their system with getting people helped needs some attention. Certain people (no emergency cases) go in and come out much quicker than those standing all day.
Thank you everyone at AACL for your kindness and professional assistance with Boetie. Even the security guard that made me feel safe while waiting for my husband. Lucian was super amazing and everyone is just generally friendly and kind.
They always willing to help and a very open friendly bunch of people who really care about the animals welfare
Please remember that this is an animal welfare, so you have to be prepared to wait in line. I would have given 4 stars because it is unclear due to a lack of signage where the entrance to the hospital is for newcomers. However! The young person who assisted me on Saturday with two parvo rescue puppies was an incredible person, and thanks to the assistance and guidance I received, they are both responding very well to medication three days later. It also really does not cost much to get your pets treated here, so it is ideal for those who dont have the budget required for extensive treatment at private vet clinics. A vet would likely refer you here if you do go to a private clinic and confide that you cannot afford the treatment.
Unfortunately very long wait, but it is understandable. I suggest all vaccinations should be done in one consulting room, to move them through much quicker, and other ailments between the other two.Personnel were very friendly and helpful.Was disappointed that X-ray not taken as Im sure my dog is suffering with a bone or something else logged in the oesophagus or upper stomach section. He is not showing any improvement on the medication. Something more is wrong, but I will do the full 7 day course.
Ive been supporting this organization for more than 20 years. Very disappointed when I took my 14yr Jack Russell for a consultation. Arrived at 8.my husband stood in the queue cold and it was drizzling. After a half an hour went to check how far he is, only to find out that the doors had not opened yet. During a pandemic!!!!!! The queue was growing longer and still no service. Bearing in mind the service or start of business is at 8. We left as my husband has Comorbidities.
Thank you to all the caring people at AACL 🙏 You are our pets Heroes 🦸♂️
These people do awesome work. They need alot more recognition for what they do. Thank you so much. I took a stray cat into them with a bad abscess in its mouth, causing it to not eat properly. Hopefully they could help him, as he has the most amazing personality and even being in alot of pain, he was still so loving and amazing. So thank you for making his situation better
Thank you so much for assisting Akita(cross Husky and Ridgeback) on Thursday 29 April 2021.She has pulled through so beautifully and started eating today 01 May 2021.Your team is doing an amazing job. Thank you 😊
The assistance I received was absolutely great and I appreciate the people that assisted me at the animal cruelty office
Great service from them, i always take my cat to the vet there.
The best and most professional vet I have ever been too.... They assist me and my puppy very well during her stay at the hospital and they took special care of her..... Im very impressed with the vet...
I took our puppy here to get vaccinated. I got there at around 10.30 and finished at 2pm. There were quite a few people on the day so the time was reasonable. The process was also great with a ticketing system and people waiting in the shade while maintaining social distancing. I am happy with the customer service and overall process. I would suggest going as early as possible to get out quicker.
Best service and our fur baby was taken care of so good when she had parco. Staff is always friendly and helpful
I went to the SPCA in Epping. Excellent service and they looked well after my furr baby. Premises so clean and well maintained. Will defnitely recommend them to any person.
Sanitizer station should be at the door and not inside. No social distancing when lining up to get inside. Otherwise looked clean and neat.
We got a puppy that had parvo. She had to stay at the AACL for 4 weeks. While she was there she got outstanding care. All the staff were friendly and helpful. We were kept informed of all her progress daily.
Well organized, very professional staff, building hygenicly clean and fresh and staff without any bad attitudes and arrogance. No love it.
Aacl is the best! Sure, you spend a bit of time waiting, but its very worth while. They have an IG account, so go check them out! Adopt, dont shop!
A typical Community Health Clinic (Day Hospital), but for Fur Babies. You stand in queues, you get a number, you wait, and wait. But the service is good by people who care.
My Pug was operated on and I went to visit her. I was extremely impressed how clean their recovery area was. The area was also clean smelling.
They were very good too me and my dog flash
Was very satisfied how they helped my dog
Friendly and helpful staff. Clean facilities
It can not be measured the effort given by this shelter to dogs and cats, so great full to you and the work you do so tirelessly
Went there and just like all doctors rooms it was a wait. Was greeted and serviced verry promptly. They all seemed friendly and willing to help. They have an excellent special. Deworm vlea and tick. Vaccine and chip for 250 rand. Well worth the wait and trip.
Super caring and true empathy shown when I lost my furr baby. They take great care of all furr babies. I will not take my furr babies anywhere else.
Great team, and offer a lot of there practice and kindness towards animals.
Well cared for facility. Efficient and helpful vetinary staff.
AACL has a friendly and caring environment for the animals, they are very accommodating and do great work❤️
Best animal care and assistance. They really do go the extra mile.
Excellent Service.Staff very friendly.
Thank you AACL.... We had a wonderful experience with you when our beloved duchess had problems giving birth with 1st litter. Thank you for taking such good care of her
A bit of a wait but super service & care. Very professional & knowledgeable.
The staff is extremely friendly, people should just be more patient and work according to their system but i was impressed with how clean the place was and how well they took care of my puppy during her illness.
The service is very good. Just need to be prepared to wait to be seen. The waiting system is very clever also, you get a number then you can wait outside until your number is called. That can be from 30mins to 3hours
Unremarkable from the outside but the moment you step onto the premises there a stirring inside of you. Its bustling, yet welcoming. Staff imbued with patience, compassion, kindness and love. Keep up the good work. 👏Premises so spotless. You try hard not to go gaga over every animal you see. 😍
You must just be patient, staff very helpful and informative, can get very busy but not to bad
They were absolutely amazing, thank you so much. They really have the animals interest at heart.
This place is a charity organization.They doing wonderful work taking care of underprivileged animals and people who cannot afford vetinarian costs.Guys please because their services are a fraction of the private vetinary costs this place is extremely full and lines very long. People go there 2h00 before opening and lines very long.Please bring your ID and Proof of Residence if you go for first time.
Staff were courteous and friendly. Very efficient and professional. Thanks AACL Epping
From our first appointment where we discovered our dog had cancer to the last appointment after the operation, we were treated with dignity and respect by people who clearly loves animals. This organization is a life saver to people who cant afford to go to a normal vet. Most of all our dog is now healthy and happy. I cant thank AACL enough!
People there are doing a good job
Awesome experience. Friendly and very helpful staff.
It was good and helpful they are very quick
Waiting for my doggie to have a lump removed in April. Will judge more after that. Seems very basic, just hope the vets are good.
Been a volunteer for almost 6 years this year and I truly admire all the effort the staff puts in to take care and love all animals. The care they provide for the community is also amazing!
Friendlier reception, Security Gaurd has a serious chip on his shoulder, veterenians are helpful, friendly and compassionate.
Staff were very helpful and friendly and the doctor took care of my Jack Russell
We all need to take a moment to appreciate what they do for our animals.
Very friendly and helpful staff excellent service to everyone with their animals
Oh what a good and professional service they have. They really are doing good job keeping our animal friends alive and happy.
A really good setup and nice people.
They were very helpfull and service was great. Keep covid 19 rules. Was quick and profisional Thank you
I was told straight up that cant help and didnt offer any other support or alternatives.
My Rottweiler pup got Parva fly and was hospitised here after the vet I had taken her wanted to put her down.The vets were extremely helpful and understanding and today I have a loving happy little dog.
Staff is extremely friendly and professional. Definitely treats animals with kindess and animals responds well to staff
Waiting period was a little long...but service was ok
Professional and extremely helpful in matching an animal with a potential owner. Animals very well cared for.
We went early so it wasnt as full as it usually is. Great service. My dog is doing well now
These people were just awesome. Thank you for being amazing and giving your everything to save the life of these innocent and helpless animals. I pray Gods richest blessings on each and everyone of you. You deserve 5 stars from me. 🤗❤
Friendly. Helpful. Animal care at its best. Thank you.
Very good service my dog has admitted today we are praying for her recovery
What wonderful people at the AACL!! I am very grateful for the care we received.
Very pleasant caring staff.