Staff reluctant to clean the floors. Chicken bones on floor. We were asked to sit at the table. Not cleaned. Chairs with dirt and crumbs. Manager refused to assist is. We walked out without ordering. Manager not concerned.
Good service....good food , not full as expected, seated immediately and food did not take long to be served
Had a very poor experience. Worst Nandos ever!! We waited 40mins for our food to come and only half the order was brought to our table, the other half was brought 10mins later and by that time the food was cold already. The manager then collected the food again to reheat it and only after an hour of waiting was our order ready. Most horrible experience, will never return to this Nandos again!
Food was great but waiter left out some of the items ordered for a few customers, including me
Beautiful inside staff service..... 🤔🤔🤔🤔can definitely be improved but Be Prepared to Wait yr order is not handled with any kind of promptness at all😩😩😩😩 while sitting waiting on our order to be completed I watched other patrons😕😕😕 shame man😢😢 there was a group of approximately 5 young boys waiting really long for their meal and when it was finally served only 3 received their meals and because they looked really very hungry commenced with their meal the other two sat watching and approximately 15 to 20 min later the other order was delivered another 10 min later their groups juice was delivered oi man I really felt so sorry for them - I almost wanted to go into kitchen and help out or go to shop across the road to get snacks for these kids😕😕😕😕 I dnt know if kitchen staff are just incompetent or if they new but hey fast food can never take this long we waited almost 45 or more for our meal😭😭🤔😭🤔 then our meals was a takeaway with no complications at all😒😒 it seem the Mr delivery kind of people get special preferences 😞😞😞 and to top it all the the place wasnt even full at all😞😞😞😞😞
I really enjoy this nandos. Their service is really good and so is the food. Keep it up guys!
07 Aug 21Not as Pleasant as always and it was not too full as it was past lunchtime and before the evening rush.The hot chips was more like re - heated than freshly fried and the rice was over microwaved ( micro burn clearly visible) hard and the bowl extremely hot!The Nandos chicken didnt disappoint, thankfully.As for the coolers,ice cold sweetness with a slice of lemon minus the fresh mint23Sept21@nandos approached me bcz of this review and asked me for my details publicly but has as yet to make contact 😂🤣All I got in an email was to ask for my number to contact me but thats it.What an absolute fail 🤣 😂🤣😂In response to my response with no response 😅😂😂🤣🤣🤣
The food was okay, the service was great though. They were quite fast
Chicken was delicious and fresh , pap wasted soft thought.
The service was terrible. I waited nearly an hour for my order to be fulfilled. Customers who ordered before me and 2 other customers were served first. It was frustrating.
Very nice, clean and Nandos always delicious...
Fast service. Food was delicious.
Chicken and chips was good.. However the rolls and service was poor
Great food. I often go to nandos or use Uber Eats. But every single time I order food. There are Items missing, wrong items or extra items
Decent for franchise based chicken fast food. Dont expect any ambiance or customer oriented services.
Very bad service,we ordered mild they gave extra hot and we you tell them they dont care and the children was burned Im not sure if they running a Nandos or a circus
Add some peri peri 🔥🔥 😉😉 otherwise it was 👌🏽👌🏽
Service is excellent also fast and the food is always Excellent 👍
We are grateful that food we received filled us ; but what we ordered was hot chicken with extra sauce.... The chicken was (normal) no extra sauce was added. I sent a rating and a complained through Mr delivery but still no response.
Nondos sea point is best and quickly and their service is best and friendly
Chicken was small. Toilet didn smell nice. Full portion liver very little.starter liver portion was little with 1 roll. Upgraded to full liver portion and also 1 roll and very little.nothing different compared to starter liver. Sauces were empty. No serviettes at tables. No paper towels at water basin. Employees looked unhappy. Prices expensive.
No chicken burgers available.Apparently they ran out of chicken!Would you believe it.
Service was very bad, requests were ignored, wont go back again
The food was HORRIFIC. NOT Nandos standard. Call line for complaints does not work. AVOID avoid avoid!! Cheese fries .....an absolute mess. chicken burger soggy , old veg...an absolute DISGRACE
Great. Beautiful scenery!
Great food and good stuff. Atmosphere not so good
Chicken 4 carb clever
Stopped for an evening bite while site seeing
Worst food place in Cape Town, shocking customer service, no management, chaotic inside, homeless people wandering inside premises begging, no security, shocking food , worse than dog foodA place to be avoided foreverNeeds to be closed by health Dept. For poor hygieneWheretoeat&dine.co.za follow us on fb
Great people always loving it
I am presently waiting for more than 40 mi utes for my order, the service is pathetic. The staff are completely overwhelmed with the volume of uber eat orders. Do yourself a favour and avoid this nandos at all costs unless you are prepared to wait for more than an hour.
Sauces as good as always, chicken cooked to perfection as always, BUT whole place needs a deeeeep clean, starting with tables, floors, shelving. Bun must have been sitting out whole day, lettuce limp and show shades of brown that matches the table. Tomato slice looked lost and has a distant cousin which might be a tasty red tomato...
Service was not great the card machine didnt work and we ended up blocking our cards. Our food was cold we had to ask for a few things twice.
Great Atmosphere but extremely buzzy
Very nice place and the food was quite good quality
Really great food! Service was excellent. Love the seating plan too. Only issue was that they didnt have sauce or tissues available at hand, had to ask. But its definitely recommended for a quick family lunch of about 5 to 7😇
Disappointing service.No attention to detail.3 portions of Kids strips/corn/ rolls arrived with sauces not requested. Server frustrated attitude and delayed time to do exchange makes it unlikely I will ever return to this branch.Came home hungry after spending over R500 on a family treat day.
The veggie Wrap is really good. The milkshake is underwhelming.Take a cab there for free!To get 50R on your Bold trip just use code LEOD8C to sign up.
Hello its Nandos... Flame grilled chicken so definitely one of my favorite places to chill out with the family... Especially on the family deals (big family 😉) ... Always good eating here... 👍
Love the food,,, delicious 😋
Food was great, as expected. Always, tasty. Service was good too.
Great portion size.
Customer service needs improvement foods awesome as always
Food was very dry, portions way smaller then used to. Pitas and wraps lack the goodness usually filled with. Staff very friendly and great though. Admit was only my 3rd time but all 3 were the same.
Awesome food and great service
What seems worth R79/89, think again.You receive more tomatoes than chicken and when I brought it to all three waiter, cashier and lastly the managers attention advising them of the above, and also stating that their meals do not indicate the weight of the chicken (cause I literally had 3 forks full and wondered if the rest of the chicken grew legs and ran away) I got told sorry but thats from H/O and theres nothing they can do about it. I asked why isnt the weight/size indicated like usual so people know what value they getting for their money - only to get a response of a shoulder shrug? Followed by, Ill tell management.I asked if theres anything that can be done about the misleading advertising cause what is displayed on the posters VS what you receive is far from satisfactory, just to be told, sorry everything is pre packaged and if anything further is used, theyll be questioned and be reprimanded for it..... #Nandos staff for you😒
I am shocked by the extremely poor services my family and I receive on my mothers Birthday and the attitude of the staff members but most of all the managers... I will never step foot in Nandos Sea Point again really disgusted I cant even state what happened
Nandos will always be the best portugese chicken
The food was nice but definitely not the best service
Did not wait long for my order, however due to Covid-19 I would prefer more space where I can wait for my food so that I can distance myself from other customers
Like the feel of the outlet. Love all the local artwork in the Nandos
It was full and yet they didnt want to close the shop and attend to the many people waiting for their orders.We ended up waiting for 45 minutes to get our food and they told us we cant eat inside and we were very hungry!
Service not good attitude from the teller
My order took so long. they take care of Uber eats orders first and the employee wasnt even polite,just straight up cocky when I asked.
Very pleasant. Food was good.
Service was a vit slow
Ordered a portion of livers and a half chicken and the food was burnt. The grill clearly wasnt clean and the taste of the food was horrible. Such a waste of money
Food good and the order at least correct. Busy . Waiting period a bit long. Service friendly
Service was good and fast but hard to find parking on a Sunday.Maybe it is because the other Nandos on long street was closed.
Store was very dirty. I arrived there around 2pm. There was a whole lot of confusion, flies all over tables not being cleaned, my order was actually made for take away yet it was a sit down order, chips came cold. Guys you need to improve.
Food always good and consistent
For the second time the homeless from outside are in the restaurant checking plates for leftovers. At least I wasnt asked this time to buy her some food. In a restaurant. Inside.Sorry but thats the last time I go there.
Wonderful place to eat, I just love they source
Their food is very good but their serving portions of the fista fries keeps on getting less.
Nandos is honestly a favorite but please when a person asks for extra sauce it means they would like some extra sauce instead of just putting the special order sticker but extra sauce dololo
Happy staff, nice sit down and take-away experiences. Would recommend they put a sanitising station by the entrance but I carry my own sanitiser so no big deal. The inside of the store is clean every time Ive been there. I like the music also, nice relaxed vibe.
Me and the family enjoyed our lunch quick service and the food was yum yum👍👍
Wow its was amazing
Good and excellent experience
Good food but make sure that you check your orders.
I’ve never in my life experienced such bad service. Stood waiting for someone to take my order for nearly 30 minutes. Then once getting the chance to place the order, I was told there is no coleslaw. I kindly asked to please add another topping to the wrap to replace the coleslaw and was told very rudely NO! I think this could’ve been handle a bit better and also reading the past reviews of this store, I think big changes need to be made ASAP!
We received our food after 45 minutes. As a result, our food wasnt hot. They claimed that they were waiting on our pitas, but I have a feeling they ran out of pitas and just didnt tell us. Customers who ordered 35 minutes after us received their food before us. Completely unacceptable. The manager spoke to me, but ibly after I addressed the issue. Just received an apology.
Quick service! And good food!
Lovely food
This place was great! The food was flavorful and seasoned to perfection! The service was pretty good. Everyone enjoyed their meal. I went with a group of 12 and our food came out pretty quick.
Best I have had in a long time!
They keep time and the food is great
Very cool place
Mundane environment. Nice tables though.
Food was well prepared and COVID compliance was very reassuring
Situated on a busy street but plenty of parking on the side of the restaurant. The restaurant is spacious, well lit , and safe for all ages . The staff are well mannered , professional and very helpful. I recommend you visit if you love Nandos food because the atmosphere is great and we all know Nandos sells great food
It was my first time being in this Nandos, my food was served to me cold. This made the meal less enjoyable, the table was not cleaned when we got there or even while sitting there before being served. This place is not very child friendly or child safe. I wouldnt call the place a safe environment, due to its surroundings.Overall I would not recommend this place due to the food, you pay a lot of money to get a decent meal served hot. If food and hygiene was a priority then I would have rated this place 5 stars.
No comment,allways love nandos
Great staff
The stuff are so nice and caringAlways when youre there give you top service.. Nandos Sea Point ❤👌
Ordered from there via uber eats and to say the food was atrocious is putting it mildly. Ordered winglets and peri chips as well as chicken livers and a cheesy garlic roll. The chicken livers were perfect but the cheese garlic roll looked old and stale and the cheese was not at all melted. It looked they took regular processed cheese, cut it up and just placed it on the roll, it separated from the roll and was not melted. The peri chips were plain and bland with only 2 or 3 of the chips spiced. The chicken wings were DRY as a bone. I had asked for mild but got wings that were badly very and very dry rather than covered in sauce as normal. Very very disappointed in this branch, particularly as I have always been a good fan of Nandos