I feel like this does not even matter to MTN but got there yesterday, offline....i understood. Left came back 45 mins later. They said they are still offline. I have to come back the next day, I tried calling several times today. Nobody picks up. But now i see bad service is a norm in this branch.

Staff went all the way to give excellent service

Worst customer service. I have to go to Telkom to because the staff members at MTN you have to beg them for service

Me and My wife received the worst service ever today. The staff (3 ladies) were very rude. Infact we didnt receive any service at all. While we were only there to make a payment. Shocking attitude from the 3 ladies on duty today. I regretted the day I bought the phone there.

Terrible service. Phoned the branch, told me to please wait, and then put down the phone. Phoned back, asked them why they put down, and they put down the phone again.

I dealt with a lady by the name of Sharon, who helped sort out one of my problems, painless...however, the major problem I did have is with the new MyMtn app, which does not work...I was told everyone has the same problem, the new app and new system do not seem to be able to speak the same language...come on MTN, WHAT IS THE PROBLEM...5 MONTHS NOW I CANNOT USE THE APP...THE OLD APP WORKED LIKE A CHARM...😠😤

Friendly staff and good service

I have used this store often and each time have not been able to get what I want and have gone to another one

This was probably the longest and worst experience with mobile network providers I have ever had.The lady made numerous mistakes in my application, from just copying name from my ID to the spelling of street name of my residential street and when the application came back with a rejection due severe discrepancies in application she had nerve to say the application is not affected by a wrong name.Please hire competent people as you will lose alot of business.

Personal calls and rude staff. Been an hour and when all the paperwork done, wrong stock was the reponce when we were waiting for the device.

Worst MTN branch in all of Pretoria, I would suggest driving the extra distance and going to Menlyn.Telecommunications company branch that never answers their own phone. Great look guys keep it up.

Helping and very friendly just I dont like the approach they use when they ask customers to wait outside due to the regulations, maybe they should be polite n use more respect

Very unhelpfull, unfriendly. Also the security qaurd very, very spitefull. Never erver visit them again.

I am shocked for life with the treatment I got yesterday!! The laddies in there have no interest and so full of themselves.... 0 stars

What I looking for I didnt manage to do so Im not happy with 😏😏😏😏😏😏

Pretty good provider...allows you to call international right away.Telekom makes you jump through hoops and they cant guarantee it works. So MTN wins here.

The service is too slow

Ruth treat me bad she dont have respect she dont know what is business be careful with the people you hired people like Ruth make the branch unresponsive

The queue was slow

Probably the slowest, rudest, most obstructive cellular store Ive ever been to.

Thr service was goot tx.

Terrible service. Was there 6 time in 3 days, still dont have my phone. Never phone back, dont have stock. System not working. Arrogant staff.

Could not upgrade because the printer did not work. 2 years ago I also had difficulty upgrading at this branch.

Very helpfull staff, impressive service

Good

No Iphones in stock for last 5 weeks. Have to suck information out to determine they have iphone 7 but no X, XS, XR or 11 in any size or color. No callback yet from waiting list. Head Office refer us to shop and shop is clueless when they get new stock. They really need help on customer service.

MTN the Grove, Pretoria made me believe that the P40 is a great phone with NO RESTRICTIONS.THEY LIED! This is a useless piece of RUBBISH.

This is not for the shop but for MTN and their service. Not only do they steal your money but they steal your time! 4hours plus and still not sorted. Cant wait to get rid of them. If there was a minus 5 star score I would have given that to MTN

Excellent service from Wilhelmina

Got better service at PNA in buying a new Sim card.

Took my money then refused to give me a receipt.

Piss average service. Long waiting times.Sharon and her colleagues needs an attitude adjustment or ship out.But I guess their attitude is just a reflection of the owner/manager level of competence at his job.

Very helpful, staff is knowledgable and friendly. Got what I needed ... Happy customer.

MTN at The Grove is such a nice place to visit. The customers are greeted at the door and your queries are speedely and knowledgeable handle. Thank you MTN, YOU ARE A GREAT TEAM.

The service is good but using the system for some employees its a mission

Bad customer service

Very helpful when taking out a new contract. Patient and tolerant with all my questions and follow up enquiries. Friendly staff.

Opened mtn data package from this outlet it was quick and easy

Not very helpfull and systems offline

Service is efficient, employees are very welcoming

Rude staff

Not helpful

No demo for the phone I wanted.

Great service! Very helpful and friendly. Highly recommended.

Fast service

Service is extremely slow and staff is not trained! Really disappointing

Good service in the store.

Only giving one star because you cant give less. The service is worse than pathetic. Phones just dont get answered. The staff are completely incompetent. Going into the store is as futile because they take no responsibility they simply shift it to head office.MTN must rate as one of the worst service providers around, they treat customers with complete disrespect. They are a bunch of overcharging thieves.

Extremely slow service. It takes over an hour to fully process a transaction and take the device even after approval has been confirmed.

Absolutely no serivice at all, this 1star is too much!!!

Good service if looking for a cellphone both contract or prepaid

Avoid, you can do better at any other store

Full range of cellular services and helpful staff

Mtn just loves to waste your time

Why are there even stars to rate these guys, i suggest they close that shop its complete bullish, phone are never answered the service is way beyond poor they dont even follow up on requests. should send them an invoice for my petrol

Stock is not available

Great service!!

No real point if their system is always offline

Poor one existent service , will port all my contract when they run about

Cant get hold of customer service to speak to someone

Waiting time in this store is at LEAST 20min before youre helped! Pathetic service. Paid cash for our accounts and after 7days, the payment still hasnt been processed and allocated to our account.Again, pathetic.

Service is very poor. They are very slow cannot recommend to anyone

Worst cellphone shop ever. No desk for sale of items. All must queue behind people wanting contracts etc. Extremely inefficient

Worst Service! Went in to get a phone one consultant said its available the next minute the other consultant says its unavailable. There are no brochures and no prices for phones on display.

Agree there should be the option of no stars. Staff disinterested and extremely unhelpful

Never answer their phone, and I dont have time to go visit the shop every time I have an enquiry. Very disappointing.

Slow service and the staff are never prepared for anything.

Very VERY slow!

Poor service they were to customers but you visit the place

WORST SERVICE EVER,THEY NEVER ANSWER THE PHONES!!! HOW DO THEY EXPECT TO GET BUSINESS IF THEY CANT PROVIDE IT.

👌

No stock..... Not sure when and how long ....

Not enough knowledgable staff

No answer and emails undeliverable!!! TERRIBLE

Very helpful

Excellent service

The store needs more staff. Otherwise good service

Need to improve on customer service

Good service

Good service

Good service

They are totally incompetent!!!!!!

Slow to help

Poor service!!

Service was poor

Love it

WORST experience ever, will NEVER go back there!!!!

Waist of Time

Been trying to call them for two weeks, on a daily basis... No answer... Really bad service

Shocking service

USELESS!!! NO ANSWER!!! EVER!!!

No answer

Struggling to do simswop since yesterday