By far the worst service ever. Once my contract is done im canceling my contract.Vodacom use to be the best! Now by FAR the worst. Staff are lazy and keep on sending you from shop to the other. 😡😡😡

Wow, the worse customer service Ive ever received. This place is a joke. Most of the people working there just chilling and not want to do their job. The vodacom next to Game is the better choice no doubt.

The staff is very competent. No long lines or waiting for hours

Greg is a star staff member, knows his products and the best customer service ever. I will recommend their service strongly.

I am always happy with the service at this shop. However, there is always more room for mprovement.

Met TT a very good customer consultant and has customer courtesy and much expertise.

Pathetic service. Asked for help and they just gave u a number to call without bothering to find out what our query is. Number off course did not work, so I phoned and the service was even worse. Isnt opening accounts on peoples names illegal? Just wondering...

Help full staff. Well stocked accessories for cell phones and other devices.

Visit the shop after speaking with customer care to upgrade my cell contract to the one as applied for originally. Needless to say, this shop could not assist as they were off-line. Poor service, well less than poor because for poor service one needs to get some service, but here it is a case of no service.

NOT FRIENDY AND VERY VERY DISAPIONTED WHE DONT DISERV IT

Very very very BAD and absolutely useless. Vodacom is the worst service provider amongst all. I dare you to post this.

Waiting for cellphone for more than a month after instore promise of next day ..

Very helpfull staff, great experience, no probs💯👌

Very Good. Managed to get everything that I wanted there

The good news is that they had a cover for a Samsung Galaxy Note 10+, no one else in the Kolonnade did.The bad news is that they applied the screen protector on a skew, we went back to get it fixed for free.Unfortunately, they used the same screen protector to re-align it straight. It started to show bubbles and peeling off at the sides, so much so, that I had to remove it as the fingerprint reader didnt function properly.I dropped the device that same day, screen cracked.

Was ok when u eventually got helped by the correct consultant, going back over two days due to lack of experience and professionallaty

Bad service leaving vodacomThey will call me they never calledOut of stock say they will get stock for me come back the next day never even tried to get stock for me

Service was good but shop very crouded!

Pathetic service. Will stay away in future.

Brilliant Service of staff but not service provider

The store and assistance is great.But dont try calling the store. The automated answering system picks you up and then the automated system gets stuck on the Record your message and press pound or press star to talk to an operator If you leave a message it hangs you up and if you press star to speak to a operator it just keeps repeating itself and doesnt put you through to the operators.

When one go te pay yore bill or do eney thing on ones account. The sistim is offline. The staff is disrespectful to old people.(the lady in the Samsung brande shurt) if ti was up to me. Vodacom van close vodashoo Kolrnade.

Consultant was helpful and l got what I wanted

Worst service ever! Even the manager has a attitude. And all i ask him was to make sure his staff is well informed about the content is the box when upgrading a cell phone contract. If it was my contract, i would go to another service provider.

Technical staff was excelent

Professional and friendly service. Thank you Lindi

The service today was so helpful and professional. So grateful to everyone involved.

Helpful awesome people

Very unsatisfied. Shop was closed due to load shedding. Needed to pay my bill

Very helpful and friendly

My compliments to Elisha who assisted me with a contract upgrade & change of ownership a few weeks ago. He is by far the most competent Vodacom employee that I have ever dealt with in all my years of being a customer. He was extremely friendly & informative, and even when he himself had issues with the store system he stayed calm and sorted everything in a professional manner. I highly recommend that Vodacom start hiring employees like Elisha who are amazing at what they do! I would like to give Elisha himself 5 stars, but the rest of the shop is still lacking.

Excellent service

Always help full and friendly

For the 1st time I have received very bad service from the company. I have supported this oulet for many years and today I am so disappointed with their service. Not even the manager was willing to assist. Unfortunately for the staff, I understood every word they said, so in future, be careful what you say, some of us understand more than Afr and English.

Very helpful, in and out in half an hour

No service at all. Worst Vodocom store ever. Will not see us again.

Quick and friendly service

Pathetic! The Voda app is not showing the invoices currently or the past few months. I go to the shop for assistance and not 1 person can tell me what I must pay on my invoice!

Professional staff who know what they are doing while at the same time are super friendly and helpful.

Staff very friendly and helpfull

Sello was extremely helpful and went out of his way to help us

Friendly welcome. System havent updated from Dec holidays. That was excuse. Waste of my time

Received fast and good service. Upgrade went quickly and we were helped with everything we needed to know.

All for show. Good service, but all phones seem to be out of stock. The ones worth getting anyways. Shop online instead.

Hope is the best. She always ready to help us. We went in for an upgrade and a Transfer of ownership and she helped with a smile evan though it was passed her clock off time. 10/10 she is the best

Received good, efficient and quick service with my upgrade. Was done in about 30min!!

They have a number system, but are selective as to when they want to help some clients. When they are finished, they dont inform you that you may go, but just let you sit there, so that they appear to be still busy helping you. If you can finish anything online or via telephone, rather do it that way than visit this shop. I will avoid them in future when possible.

Nice and helpdful staff got Vodacom sim card best network in South Africa.

Extremely friendly and helpful staff. I had to return to the store after a particular staff member made a mistake, which led to me nearly giving this store a 2 star review. Upon my return to the store however, the staff and the manager went out of their way to help rectify the issue. They spent nearly two hours, trying everything to help, and solved my issue. This was done with a smile, while being supportive and apologetic. The store is extremely busy though, so be prepared.

Need a new LTE 100GB + And they say there are no one to help me today...The person working with LTE is on leave.. UNBELIEVABLE

The technical advice person is only interested in his own phone. Clearly does not want to be disturbed.

Great customer service - waiting time is short and the consultants are friendly and helpful towards their customers.It has to be the most wonderful experience Ive ever experienced in any vodacom shore with great visuals and products and services which meet customers expectations

Their insurance is pathetic! Phone stolen after we had it 3 months. Claim filed at store. The next day it was still not registered. A week later we are still waiting as the insurance is still calculating the amount that should have been deducted, but wasnt. ???????

Ive been trying to get hold of someone for two days now .. And no one seems to know why all my incoming calls are private numbers .. ALL OF THEM .. Cant be that great of a coincidence??

Disorganised and poor. Nobody wants to help. I eventually left.

Seems they are just sitting, waiting to go home. Lack in interest. Went from there to Vodacom 4U and received the best service.

Best Vodacom Shop in Gauteng service are exceptional escpecially Timoney

Staff need a detailed course in manners or basic customer care

Awesome,amazing professional service, friendly efficient staff.

The staff was friendly. The sales person who helped me was friendly and helpful.

Customer service was excellent

The staff are rude,Wouldnt even assist me to Rica my SIM CARDGave me a number and tolf me to do it myself.So we will just blame it on the VIRUS. I mean really you get paid to give customer service.Give us the service

Had a very pleasant and fast experience.

PATHETIC!!! No customer service. They must go to the vodacom shop in Hatfield to get inservice training re customer service.

Staff are more important....than the customer

Always excelent service. Thank you to all.

Shocking Service! Been trying to do a simswop for 2 days. No return on calls, everytime you ask to see the manager, a different person attends to you! Been to the shop 4 times in 2 days, no joy! Avoid if possible!

First time client, an awful experience. They data captured my details incorrect for new contract and port of number. Been more than 8 days with no help what so ever. Send me a message...dmessage...they do not know what to do.... Thanks for nothing vodacom!

I was very impressed with the service I received here. Thank you for the careful and considered advice and prompt assistance

Was helped fast and friendly staff

The best vodacom shop, in Wonderpark

Great customer service. Much better than the Brooklyn shop.

Help there is nonexisting, they rather talk on their phones than help

Always out of stock. Promises the world only to find product only available in 14 days (if we are lucky)

Great service i received thanks to Lindiwe Vodacom kolonnade mall

Just absolutely appalled by the level of customer service we recieved in the shop. Young, unenthusiastic Afrikaans guy apparently on a mission to make us disappear from the shop as fast as possible. Gave snotty answers when we asked about data bundle offers and told us that a prepaid number can only be activated if we had our lease contract with us. When we mentioned that other Vodacom shops dont require it, he just responded by saying that all shops can make their own rules. I mean seriously, dont you guys interview your employees before they start their pathetic attempt to sell your products?

Good and bad, really - service was mostly good and efficient when I transferred my contract onto my own name... but when it came time for my upgrade, things went south, culminating in the branch not actually having the phone I wanted to upgrade to. So, off I went to Vodacom Menlyn Maine to get the phone I paid for. It was still the wrong one, but I suppose getting a different colour isn’t the end of the world. Still, I guess dealing with any Vodacom place will be a “meh” experience.Update: Vodacom called me to ask about my experience and the manager really seemed to be listening. So that was nice at least. I suppose running a huge mobile network isn’t easy, so even just looking attentive is good enough for now. Still meh, but hey.

Received prompt and friendly service. The service received was above my expectations. William assisted me.

They need to be more pleasant and not have an attitude. Not all staff are like that but most of them are.

Not worth any stars. The most pathetic service ever experienced!! And to top it all I am one of their first customers!! The STAFF DO NOT LISTEN TO YOUR REQUEST OR FOLLOW THROUGH WITH INSTRUCTIONS!! You have to call four or five times to let them know what they are suppose to do, but still do not follow through. Two weeks later still no phone and instruction only given today after instructing them two weeks ago!!! PATHETIC PATHETIC!!!!

Friendly customer service. It is a pleasure shopping here.

After attempting an upgrade and a SIM swop at this shop, the consultant did the sim swop on the wrong number. After calling the shop to get it sorted out, it is clear there is no interest in helping me. I call, tell my story, then get told to call back in 15, because hes busy with a customer. I am about to call again now for the third time. NEVER coming back to this store again.

Its the attitude of staff members that is really bad. Second time around I have been in that shop & it seems almost everything after 18h00 does not work.1.1st time I was told that there are no sim swaps after 18h00. But let me tell you I went to an owner managed outlet for Vodacom in Montana & they took my number gave me new sim card & said they could do it 1st thing the following day & notify me. I did not need to come back to their shop. (SOLUTION ORIENTATED CUSTOMER SERVICE )2. Today I walk in at 18h02 to get my data & watsapp backed up & there are 6 staff members sitting & chatting. They say they cannot help because the Tech team knocks of at 18h00. They did not even attempt to find a solution. I go to Vodacom outlet next to Game stores in same mall & they are more than willing to help.Appalling service at this shop!!! . This kind of mediocrity kills AFRICA & future ofbusinrdd

Very helpful and know what they do.

Fast, friendly service. Very helpful. Evodia assisted us with a new wifi contract. Thank you.

Friendly efficient service.

Good service and helpful staff

Safety first. Lindi really went the extra mile

Pathetic! Why is there NO ONE answering the phone? A bloody machine!

Really pathetic service. So called ticket queing system, by the they jump your ticket. Absolutely useless customer care.

Very unsatisfying. Unfriendly staff. Rude behaviour towards clients. Honestly will never use this store again.

Excellent service above and beyond expectations.

Slow but sure....

Came to upgrade my phone at Menlyn and had a horrible experience. It seems if you have a business and want to upgrade your contract, they treat you like a criminal. Although the sales agent Hope Katsande was really helpful the manager Zoey Njenjani had a bad attitude. I am leaving a review to warn others to not use this branch, I am not surprised seeing other bad reviews. Be warned

Received excellent service this afternoon.

Bad bad bad. Service! After messing up the screen cover of my friends phone how lives in Piet Retief. They said i can come and collect a new cover when they have stock. After my 4th attempt, today they have stock but dont want to give me the new cover. They say they need the old one back. Dont care if i have the slip or not! Only now do they tell me this. They know they messed up the old cover but still dont want to give me the new one. Do you know how far you are from Piet Retief?? Never mentiond that they need the old one back. They should have taken it of that day then. Ps manager you suck! Rude, loud and made me look like i am a fool for asking for a new cover which they promesid me i can simply collect!

Fast and effective service. Friendly personell

It was good friendly service but asked specifically if i need a smaller sim card the lady told me noooo not needed got home just to see that i needed a new one, so had to go back the next day

I have had very poor service from certain individual at the shop. Staff talking to each other and making jokes instead of attending to customers. When they do they are unfriendly and argumentative.

Not very helpfull