Ive been here twice now and the second time around was a better experience. The lady I dealt with was so efficient and there were no lines. Can you believe it. At Telkom of all places

Good friendly staff. I was helped the first time and with very quick turnaround time but thats because I am an existing customer. There was no lines but then the build up started with lines outside the store.

Its bad customer service I got mapula telkom canceled my contract without me knowing about it wheen I went there to speak to her she never even had remose she was rude to me sand agresive

Its a very good and friendly Store to do your queri

It was great experience to visit store and well managed, and good customer care

Telkom should improve it services, long and hard process to move from DSl to wireless service. Otherwise inhouse service is good.

Everybody is willing to assist even the lady at the door taking temperature advised me on products while I was waiting she had a very enthusiastic level of energy and I even remember her name its Sebone.

How does one get a hold of the store directly?I did an upgrade and waiting for stock of the phone, I have failed to get hold of the store to follow up if my phone is ready for collection.I am still struggling to get hold the store, the number routes to the customer service center and they can not help.We are trying to limit movement in public spaced due to the pandemic. But I will now need to drive to the store to find out if my phone has arrived.This is poor service....

Place is located at a convenient corner near Game, but the service needs a little improving. Had a bad experience when I went there

Great service. Friendly staff

Got good service. Had to wait a few minutes in the queue

Very bad service. I went to do simswap this afternoon. The lady told me to call telkom call center. She said I must use my own phone. When call the centre, said why the lady is not helping me cause it all done by them and asked to talk to her. Still my airtime/money cause I was using different network. This telkom direct mall of Africa never disappointed me in giving bad service they the best in bad service and stinky attitude.

The shop was neat and clean and the staff were efficient and friendly, especially SeopaTlou who helped me. Nice that they bucked the stereotype! Well done

Long queue and a very rude consultant who told me to return the following day. I had to be rude for him to try n finish helping before 7pm.

Precious was the one helping us, at the door some workers said theres no laptops but Precious made sure that we got them, thank you

The sales team is not well trained to assist customers . Very very poor service

Worst customer service, the lady made me feel like she was doing me a favour. This was my second time and still gave me attitude. Always try to find reasons not assist me. I am very disappointed.

I thought I got a good and quick service until after a few days when I checked my data balance. I found that it reflects a deal 20GB short than what i wanted also the contract was not a month to month anymore. Very poor service from the consultant. Now canceling the contract has abt R800.07 penalty

It was my 1st time going to telkom mall of Africa. Iwent there hoping to get a good service but unfortunately I was wrong. Two rude consultants with bad attitude made me feel like they were doing me a favour for going there. I wanted to do an upgrade on my current contract but ended up leaving the store without being assisted

Quick, friendly brilliant service

Apart from the girl at the door who was nice the service was absolute garbage, i stood for 20 mins in an empty store waiting for ticket to be called while behind the counter five people were helping 2 people!

Nomfundo is absolutely incredible!Neal has been pushed from pillar to post trying to resolve his billing issues and Nomfundo is the FIRST Telkom employee to go above and beyond and not give the first, unrealistic answer she is given over to her customer.THANK YOU Nomfundo (MALL OF AFRICA TELKOM) YOU are one in a million and Telkom should be glad they have you!!!

Ive been there couple of times and in most cases the store is full and consultants are slow. But recently when I went I met two awesome consultants who helped me to their best ability

My daughter and I went into the store today and had our temperatures taken. She was 30.7° and I was 31.2°C.When I told the temperature checker that their thermometer was broken, as her temperature measurement suggests that we are dead, she simply chirped: no its not. When I suggested that she looks it up, she rolled her eyes and walked away.Maybe staff should be educated as to what body temperature is considered normal, so they have an idea of what they are checking.Now Im just left with an impression of arrogant stupidity. Little robots unaware of what they are doing, but utterly convinced that they know better.

Very spaced,has more staff which ensures quick service,Good hygienic practices/customers hand sanitized and must wear masks prior to gaining entry and practice social distancing

Im still waiting for my smart watch that goes with my phone.Its been three weeks now and I have not heard anything from Telkom mall of Afrika.

The lady at the telkom stote was rude

Simple service that just requires patience on the customer and consultant end. Telkom needs to focus on up skilling their online staff or contractors as there is a lack on understanding on their own product and services

Went there before closing time, The consultants were very patient and helpful.

The service here is upto speed. The lady at teller 8, really liked her service shes helpful and prompt

Very nice and warm welcoming sales customer one get to encounter.

Very good store. One of the better ones. Our salesman was brilliant and witty and loved his fast courteous service. We were helped quickly and the store was clean and displays were bright and packed with the latest technology. Highly recommend! 👍

Great service from the manager of Telkom.

Been calling the store for days and no answer even after being on hold for 20 minutes, then I got redirected to the call center in durban. totally pathetic especially during Covid19 times where people are encouraged to stay home and not venture out. A telecommunications business that cannot communicate or assist via the phone!

Good experience

Great customer service

Telkom has the worst call center ever, no integrated services. Agents are quick to instruct CLIENTS to call back again and choose some sort of option. For a telecoms firm, very disappointing and not attuned to basic user support.

Friendly consultants,exceptional service delivery.Kudos to Diana at Telkom mall of Africa

Queued for 20 mnts Staff were sanitizing the desk area after attending every customer, Friendly staff they are clued with deals and promotions

Friendly sales people

Outstanding service! I enjoyed

Good customer care

Friendly and welcoming staff, Awesome to see this store taking the Covid Virus servoius, store hygiene is tops #flattenthecurve. Keep it up guys.

Happy with assistance I got from a gentleman at the shop. Unfortunately they didnt have stock of the phone I wanted (Samsung Galaxy A71) but he was very helpful and advised where I can find one.

Why doesnt the Telkom shop in mall of Africa have a direct number?? How do we communicate with them really, this is so annoying.

It gets crazy busy. You need to get here early

Disappointing service And poor customer experience

Dont waste time trying to make contact over the phone, it does not work. Go to the store - which is sometimes useless as well, they will say they dont have stock of a phone and will call you, but if you cant contact them on a phone, what are the chances they will contact you

Great service, customers adhere to the safety precautions. The network reception is something they can work on, the cost is very affordable mobile data directed

Its amazing that good deals do attract more people. And Telkom do have alot of great deals at the moment. As for this branch, the staff were very polite and helpful.

Telkom service is never great. Nothing amazing about the store or the service you get from Telkom staff.

Helpful and sorta friendly staff. Fix the friendliness factor and this will be a great store.*Edit: had to go back to the store and dealt with Itumeleng. He epitomises what good customer service should be! Thank you and it up.

Walk in walk out for the cancelation of my contract.

Quick and fast

Huge and galore of options

The customer service was good. But they didnt fully understand what I needed help with. Which is the case with any service provider even with Afrihost. If u have a unique issue it may turn out your the first person with that type of issue and itll require you to go directly to Telkom and deal with it...

Long queues that move extremely slowly. Staff that are not willing tonassist after youve been standing for hours in the que.

Good and effecient service, friendly and helpful staff made opening a new contract simple end pleasant experience however I would recommend air conditioning the shop for climate control.

Long queues. Slow service. Employees go on extended lunch breaks.

Waiting period is too long, no chairs, worse the aircon was switched off, ticket system??? Y have a system that isnt being used effectively????

Convenient Telekom store for landlines and mobile issues. Situated in mall of Africa under one shopping experience.

Im short of words to describe how dissapointed i am with Telkom. For the past 5days we have been calling customer service only to be transfered from 1department to another within Telkom from billing to technical and sales but nothing is done yet. Our account is paid up to date but we have no service. Its so frustrating how you will make us suffer for your own mistakes. We are told the number we are using belong to someone else and now its blocked we can not access our wifi because of that, the number that they claim to be ours is not even going through we only knew about it 5days ago. We were given the number that number with Telkom and we have been using it why would they block us during this lockdown period when they know we need internet the most. I am very dissapointed

They are a good help cos i had a problem with the number of my sim card, i ask the to help so the did and now i know the number and i bought the data here for my telkom router.

Best service, i did not wait much

Service was great

Best service

I give it a 4 cos its mostly packed

Excellent Service, Quick Service, Friendly Staff, regardless of long Hours the Team is dedicated to Assist Customers. Had to get my lost sim card back (simswap) and Mapula was Very HELPFUL, THANKS😊KEEP GOOD SERVICE ON!

They treat it is with respect and applying the social distance

Terrible customer service.. I will never go back to that store again...

There is always a bit of a wait here but besides that they have competent staff who always assist me with my requests.

These guys never have answers. The head doesnt know what the mouth is saying . The call center will tell you one thing and the store will dispute it and tell you another thing . Its crazy .

We were here yesterday and we were assisted by this rude woman called Busi. Post clarifying understanding and confirming that she understood what we were requesting, she insisted that she was understanding of which I highly doubted because she was on her personal cellphone while she was assisting us. We had to return today and the mess up that she did had to be escalated to the IT Department and as her colleague was explaining to her what she did wrong, she started laughing and she walked away without even an apology. Employers need to have a look at our reviews and attend to them with the urgency that they deserve because - no matter how good you think you are, even as a company, you are replaceable. A terrible inconvenience to us to come back here again on Mothers Day. I am appalled that she was not only rude but extremely condescending in her conduct, especially giggling after I explained to her that she had cost us a terrible inconvenience. Who is the owner of this store? You should be proud.

Staff were very friendly and helpful. Good energy in the store.

Helpful staff.

I called the store and they answered! I needed to out if they had stock for an iPhone XS, and the lady said it’s better to come to the store to order the color I want. So far so good. I’ll see how the service will be when I step into the store

Telkom is useless , how can they not have branch contact number.i bought P40 light on Special,they did not have watches and told me they will contact me once they receive them,i am waiting for their call and now i have to drive to mall of Africa to find out because they dont have direct contact details.or they intentionally not adding them.

Please can I get any service.Mall of Africa service is always shocking no help at all it’s as if it’s absolute torture to help a client.I’ve had a phone contact with Telkom for over 5 year never missed a payment.And now when I want to spend more money and buy a new product it’s near impossible.I order WiFi for my home but I can’t seem to get anything going?Please can someone assist ?

Good service and advice

Their services are quick and efficient.

The ticket system for queuing is brilliant. Sometimes the waiting time can be long but still reasonable. The overall experience is good.

I am so frustrated, please can someone from the store contact me. I asked for a number change. My no has now been cancelled and i cant receive any calls. Please advise. I am told the store does not take calls. How can that be

Very helpful and friendly service.

Excellent service

For those reading this, do not go here, the one staff lady treated me as dirt at least the tech Gift treated me like a human and tried to assist, I went from this Telkom rather to Menlyn to get some service(AKA NOT SO MUCH BETTER)I hope Telkom reads this, please send a mystery shopper here and enjoy closing down this site, customers are doing you a favor when we walk in to support it is not the other way around!

Hopeless, awful service. Useless staff. No resolution to my problem. Not even worth 1 star

Great service, except the waiting time is a bit long before getting assisted

Unhappy with the billing stuff at telkom call centre but staff at the branch are grateful thanks to them

They were helpful

The service sucked big time, they are way to slow and cannot accommodate big numbers coming in

The waiting period to just see a consultant is ridiculous

This place needs a serious customer service or attention, the ticket system is OK but should be supported by chairs where customers can seat down, customers wait too long on the que at least if few chairs can be organized it will create more comforting environment.

What is the number to speak to someone at Telkom Mall of Africa?

The staff is horrible,Dont go there,

First and foremost theres a lot of stores very unlimited shops that you cant do without lots of parking bay and large space of walking, its not over crowded. Here Im talking about mall of africa.

The staff are wonderful. Always willing to go the extra mile. Its very busy , this makes it tough because queues are long

This place I dont know how to describe it but its honestly busy especially towards month in case you visit take your own chair but the staff is friendly and helpful

The stock standard Telkom Store experience. Unfortunately the non-evolved, mediocre customer service remains. We sell it like this, this is what you get. No creativity or going the extra mile unfortunately.

Staff helpful and friendly. Hoping the new system started that day would be an asset to the staff helping clients quicker

Excellent service at Telkom store.