Was great experience 😎 iphone13 am coming😉

Dealing with Apple devices has it pros and cons. Nothing wrong with the product, but seriously, if you have any question or service related queries/needs you always find yourself spending way too much time trying to speak to the right person (or rather email address). So...I just went to the store. When you get there, youre served with the process - I hate dealing with Apple after sales, customer service is simply poor, really doesnt matter where I go. Shout out to the Store manager, he was a light in a dark, irritating moment.

The worst service i have ever experienced. My apple product stopped working so i took into the store to get checked. The store could not resolve the issue so it was sent to the service center for which I was charged. I then received an sms and e mail confirming that the unit had been returned to the istore and that i should collect as soon as possible. I returned to the store and stood in the queue for another 45 minutes only to be told that the unit hadnt even been sent. I have just received a quote for the repairs. The repairs are 42% more expensive than a brand new replacement unit. Yes you are not miss reading this, I could replace the damaged unit with a brand new unit for 42% less than the quoted repairs. The quote doesnt even indicate what needs to be repaired so i phoned the i store call center to query this only to be told they dont know what the problem is as they dont open the units. It gets worse, they then go on to quote labour. How is this even possible? I have a couple of questions that maybe someone can answer1. Why are repairs 42% more expensive than a new replacement unit2. How did you quote for repairs if you dont know what is wrong3. How do you quote for labour when you dont know what is wrong, How many hours are you quoting for?4. Why would anyone repair a unit for 42% more than a brand new unit that carries a full warranty against the 90 day offered on repaired units5. Why do you alert customers to collect their units when the units are not ready for collectionPathetic! If I could rate lower, i would

Made a booking for 9:00, got bluntly told at the door that they only open at 10. Apparently its my problem that the Apple systems allows bookings for 9:00 even though they only open at 10:00. And its clearly OK for customers to have to wait for an hour outside the door. After 10min the manager still didnt bother coming to the door after I asked to speak to him/her. Zero attempt at client service, terrible.

This is a note to EVERYONE wanting to repair their laptops/iPhones etc. The iStore do not repair they replace. I took my MacBook in for repairs and they had told me my logic board and my battery needed replacement. They quoted me just short of R11k.After declining the quote. I took my laptop to Smerno where they have just repaired it perfectly for R2.5k. Turns out there was just a blown capacitor and 99% of the logic board was perfectly fine.I don’t want to add any emotional speech here as you’d understand by reading this what type of business these guys run. But if you’re wanting to repair any apple product, I’d recommend that you run a mile from these guys. Smerno is a great alternative.What an awful experience.

Always a pleasure. Service is fast & friendly

I received the most incredible service here. I took my MacBook in for a repair and received it the following week in perfect condition with the issue resolved. Even though the fault was a common issue with my unit, I’m impressed at how efficiently the iStore managed to resolve it. Thank you.

Really friendly and helpful staff. They were both accommodating and knowledgeable. Definite my favourite Apple store in Johannesburg.

Fabulous service. Awesome experience

A tad disappointed in the technician who helped me at the iStore in Mall of Africa today. I brought in my old iPhone 7 that had been disabled and asked if he could help me restore it so that I can get some data off it and then I wanted to trade it in. He didnt even try restore it and immediately told me that I would need to do a factory reset to access the phone and then all my data would be wiped. I eventually left with my phone still disabled. Got home and googled how to take restore my phone. Within minutes I managed to restore my data and access my phone.Very bad service from the technician, however the sales lady who helped my pick out and fit a phone cover for my new iPhone 12 was very friendly. Kudos to her for atleast helping me as best she could.

Amazing turn around... This time we were attended to by the store manager... Top shelf service from suhail... So in summary of youre lucky enough to get there in a not so busy time... They are capable of giving you great service

I had a very bad experience last night at Istore Mall of Africa. I went to purchase a phone and the lady that was assisting me was really not helpful and her attitude said it all. She just gave me the phone, without even opening the box to check if the phone works or not. My purchase slip indicates that I got the Icare plus but I didnt get it nor did she tell me about it. Ive been calling the customer care and Ive been waiting for someone to get back to me. Attitude is very important when dealing with clients, can the management of the store please ensure that the stuff are friendly and can actually work with people.

Worst service ever if you’re taking up a cellphone contract. I’m an existing client with Telkom but was asked for ridiculous docs as if I’m a new client. I’m yet to comprehend which amount is correct between the R150 and R250 I’m requested to pay when adding another device to my contract. Ease of doing business is 0 for me.

The customer care leaves a lot to be desired. We just stood there with noone to ask because there were no attendants in sight. Not the best experience.

I took my Iphone X in for transfer of all info onto my new iphone 12. Was advised it would take an hour or more and, would be a charge of R200 since the Iphone 12 was not purchased at the istore. I agreed. Left both phones with the technician and returned 1.5 hours only to be told by the technician they were still busy (at this point there were two of them standing over the phones looking pretty lost). Around 30 minutes later, the technician tells me that my iphone X kept failing on the update (software needed to be updated before they could transfer the info to the new iphone 12). I was surprised that two hours had elapsed and almost no progress had been made. He offered to keep the phones and keep trying and advised we could return to the mall by closing time latest and collect both phones with the job completed. My instincts kicked in and I declined, requested a refund, which the technician obliged too but not before commenting we dont do refunds in the event of multiple fails but because you waited so long i will request a refund on your behalf .I thought a very arrogant reply and even more so did i think this when I arrived home 15 mins later and checked for myself why the phone was failing to update the software and saw IMMEDIATLEY it was because the phone storage on the iphone X was not enough to accommodate the update. Two technicians who do this for a living daily had stood in confusion and wondered why the iphone X was not updating for such a long time and, two hours of my precious time that I will not get back. On the matter of the refund, the employee tasked to do this explained to me quite apologetically that the system was troubling and he needed to get his managers intervention. Strangely enough, the manager walked over to the same machine that the employee was using and in less than a minute effected my refund leading me to conclude that unfortunately the employee was not trained well enough to use the system for purposes of effecting a refund. That employee though that had failed himself to effect the refund was very polite. Further, there are no controls in place at walk in (atleast not today) to ensure customers sanitize and, also ensure customers are attended to in order of entry. You walk in there and you are pretty much on your own trying to find assistance. An employee just attends to the first customer they see without regard to which customer actually entered first. The level of customer service, product knowledge and customer care is surprisingly mediocre.

Needed my Mac systems updated and restored and this was done fast and effectively with great service.

Really the service is the worst. Just because a customer is younger or has a different skin colour it does not mean you must give them low priority. I wonder if the team was given proper training on customer service because my experience was nonsense. Fix your staff.

Made us wait 6 hours to be helped for a phone upgrade . What ever you do don’t go to an istore to upgrade your phone , it will be there worst experience of your life .

Technical staff could do with a friendlier tone, though they assisted with my query.

Good service with friendly and efficient staff

Lovely shopping experience ☺😊

The service is excellent bcs supervisors are assisting while waiting for your turn to be served

Im extremely disappointed I had to wait in the store for close to 2 Hours to be helped staff has too much attitude I ended up leaving the store without making my purchase the service was extremely bad.i was treated differently because of my skin colour I was not prioritized at all staff was impatient when one was asking for help the staff has a very bad attitude it needs to be fixed.

Like it and i will visit one day

Fantastic! Manager checks in with customers regularly and staff are exceptionally well organised, knowledgable and helpful.

The place is just great

Best service from Luyanda

Good friendly service

Absolutely horrible service when trying to get a new Telkom contract. Will NEVER use this iStore again.

Great service, friendly staff

Bongani was really good and his service was excellent, had some issues with Vodacom though, but he kept me updated through every step.

Staff doesnt have a clue about the products and the best offers that could help customer. They always try to sell you the product that benefit them but are least bothered in understanding customer needs. I suggest you to go there only to browse the products and take the deal someplace else. Or do your research before hand rather than wasting your time taking with them.

Really frustrated by this iStore - I could probably stand there in my undies and still never get service.I am the perfect customer in terms of everything I own is apple. The only reason I go in store rather than online is if I want something I would prefer to get it as I need it rather than wait for delivery.But nobody ever pays you any attention (even when the store is empty) - why?The only good stars are great location in the mall, good setup. Have all the products I need.

Pathetic service and not the first time in a short space time I was there.

If you can find an employee that doesnt scurry away when you approach them and you manage to corner someone then they make you feel like theyre doing you a favor by doing their job.Why do we have to feel like the employees of most shops are doing you a favor by helping you these days. I dont moan and groan and drag my feet when I do my job.Take some pride in what you do for a living!Edit: Oh yes, I forgot, someone tried to steal my wifes handbag inside the store!1 star

Nice phones

I didnt have a great experience here. The person that helped me made me wait ridiculously long for my purchases. He started assisting other customers which made me feel unwanted. I have seen much better stores than this. I wont be coming back here again

I had a shocking experience at this particular IStore. Looking to purchase a MacBook Air 2020, I confirmed online through the IStore website for stock, and Mall of Africa at the time was the only IStore which had stock.So I travelled eagerly from Randburg. Walking into the IStore I already new it was not going be successful. I waited for service for about 10 minutes before a female sales assistant assisted me. She went for about 15 minutes to view stock, before returning saying they are all sold out. So I let her know that the website still says they have stock. Leaving again she comes back to tell me there is one on a waiting list, so they will phone the customer and ask how serious she is. After waiting another 10 minutes, a very friendly and understanding male sales assistant told me now, that the MacBook was sold 4 days ago, and is only here waiting for collection. So by this stage very confused as to if there was even a MacBook or not. Anyways, very upset and annoyed at the customer service I received, I asked for the manager. The manager, female, was even worse. She treated me like I was inferior to her and she was doing me a favour. Absolutely disgusted with the service through this experience. Definitely the worst IStore! I ended up going to Incredible Connection around the corner from the Store and receiving 100x better service and a 3 year warranty versus the 1 year warranty you get at the IStore. Will never support an IStore ever again, and especially not the Mall of Africa one. TRY AVIOD AT ALL COSTS!

Had the most painless experience ever trading in my phone. In literally 30 min my phone was assessed and walked out with a new phone. Thanks for everyone that assisted me with the trade-in. 10/10 would recommend again.

Waited a long time to get some assistance. Sales person did his job but not friendly at all. Had to buy the item from them because only this branch had stock - expected more from this store...

A functional iStore, the only thing missing with this store is the unavailabilty of refurbished devices. Otherwise you get what you need.

Great people and really helpful. Quite busy and no stock of what I wanted. So not disappointing.

Nice service

Arrogant management and ignorant staff. Not able to supply or source stock. Ended up buying my iPad Pro and AirPods Pro from Incredible Connection around the corner.

Aaaiii I went there purchased iPhone 11 pro max nd the service that girl gave me was not wat I expected, its like she just looked at me from the door nd thought aaaiii this one is poor, she started taking me serious wen I was abt to pay...I was honestly very disappointed

The staff is not friendly at all and you can feel the attitude. Eventually i got one to help me but but i would not advise ANYONE to come to this store!!

Their service its very bad

Very poor service and poor customer relations. They have no idea who is next and you literally have to fight and shout for attention. This is a very horrible store and I would never shop here again, very unfortunate for a person who likes mall of Africa.

Warm welcoming environment, friendly and helpful staff, and a range of accessories to march ones gadget.

I was assisted very promptly. Unfortunately, I didnt ask the name of the person who helped. She was on point in helping me get my Apple Watch funded by Discovery Vitality. 😀😁

Pathetic service. Waited over an hour to be attended to for an upgrade dont waste your time going to this istore. None of the consultants know who to attend to. The waiting list for contracts is so primitive for a company that should be at the forefront of technological advancements. Walked out and upgraded to an android device.

Best service,Efficient 👌👌👌👌

Just go straight to Sandton city istore and just skip this store entirely. Staff is unbelievably unhelpful. Had to book in a phone for repairs. Could not assist as the network was down. Offered to create a Hotspot for them to book it in. They refused saying my connection will probably not be stable enough without even trying.

So far so good

Nice and big and open.The staff is friendly and the wait (on busy days) is not too long. At least you can feast your eyes on all the well presented and displayed i-items.The display areas is clean and storage is well hidden. Clinical boutique style service areas. Modern and familiar (like all or most istore shops).The staff is knowledgible and willing to serve. And it seems like they carry the stock you might need.

First we had to wait 10mins as for your staff was chatting to each and having a good laugh, while I had to wait. Then you did not had the one I wanted. They did not even phone one of the other stores to find out if they had what I am looking for

Great assistance from Serina!!! Best client service received ever! Thanks Serina for all your help!

Been into store on multiple occasions. Very nonchalant attitude. Pretty arrogant for the amount of money we spend on their products. Much better service in Brooklyn, Pretoria

It was poor, I waited for 30 minutes and was not helped. The guy told me to come back tomorrow after 12. Why let people queue if you know you are not going to help people.

Excellent service

Waited too long to get help even after I managed to get the attention of a consultant, she said to me shes gonna check if they have stock of the phone I was looking for. The next thing I see she was talking to other customers without giving me feedback

What is it with iStore’s. Happy to sell you items but not happy to help you after that and want to charge you so much to fix things.

I was given a bad service. Went for an upgrade and I spend 3 hours. Manager gave me an attitude

Customer service is not the best , I have been to better istores

Long waiting time.Inexperienced and apathetic salespeople.Manager not able to assist with contract upgrade related issues escalated to him. Overall terrible experience. I left without getting a phone.

This store actually has friendly and helpful staff, they also seem to be better stocked than Brooklyn Istore.

The staff have a very excellent service

Its a great service by pleasant team...

Very cool

Pretty bleak service...

PATHETIC SERVICE!THEY TOLD ME TO WAIT FOR AN HOUR TO BE ASSISTED OR GOING AROUND THE MALL AND COME BACK LATER TO TAKE A PHONE ON CONTRACT!WHAT SERVICE IS THAT

ATROCIOUS!! I wanted to see a product before I buy it and the salesman couldnt open it up and take it out of the box. He said: “Its not allowed”. I am greatly disappointed with the service.

An absolute pleasure to do an upgrade. Hassle free, no shortage of stock or friendliness in the store.

Very bad service. The moment you walk into the store you can see that none of the employees are in te mood to help!Service Desk only has one person, and the setup is also very bad.Not a very good experience considering this is supposed to be a premium store.

Service at istore Centurion Mall was questionable and then received excellent service at this store

Excellent service and very friendly knowledgeable staff

Slow, only one person at service desk, but helpful.

Very poor service,you wait long for simple basic things

Terrible service. Waited 30min after an employee said he would be with us in a minute. He then disappeared. We left the store a further 10min later because nobody cared to help. Horrible, will never go there.

Extremely slow service. Staff seem to think they are doing customers a favor.

Why cant staff look up from their computers and greet customers.They largely ignore customers and keep typing away... Impossible to corner a staff member; they all disappear into the cellvault. I have been 9 times into the shop over the past year - I have NEVER been able to buy what I want; either they dont have stock, or staff recommended the wrong connectors which had to be returned.

Efficient and smooth service!

Fast service.though first checking stock availability online helps

Very busy...need more staff to assist the customers...I waited 10 mins and left with no assistance recieved.

Good people to do business with especially the store manager Youdi Govender who went all out to resolve a problem and transform my extreme frustration to total satisfaction.

When I first arrived. Some staff were not prepared to assist. Finally found a staff that assisted. Purchase done

Nice and good customer service here

Disgusting service. Very slow and the people who work here are so rudeI’d rather be stuck with a broken phone than go to this istore ever again

Nice gargets

Very slow and inefficient service. Terrible!

Not very helpful had to wait 15 minutes and waving my hands in the air to get some to help

No client service. Not helpful at all

Unhelpful

Went in on a day when they were short on staff, due to a taxi strike. But staff were very helpful and fixed my problem in good time. Make sure you book online though, you can also book onsite.

Good service

Very Poor service... Management intervention is urgently needed!

This store is not on par with the iStore brand. No-one came to help us. The store was untidy and overall a bad representation of the iStore brand and most of all the Apple brand.

It was terrible, the machines fir paying parking dont work

Honestly this is just the worst service ever. Sit lengthy hours since last week Friday. Something has to change.. must call head office and manager to get help!

Abysmal customer service first time that i went there the assistant were so disinterested and does not know the products and or its specs. both times that i gone there the store does not have stock of the most basic of items. pencil tips, caps or even the lightning female to female converters in stock.