The service at Vodacom I exceptional,very quick, friendly and the people where clued up about their products

Helpful staff. Knowledgeable. Clean store, well stocked.

Thanks to Xolani for the great service and the time he gave to wait for me and go out of his way.☆☆☆☆☆

Not a bad shop. Custom service some days are really shocking

Very friendly staff 👌, service is top class

Not really happy, I went in looking for a phone that has a gyroscope and accelerometer sensor as I have apps that depend on those sensors... The sales person went online looking for a phone that has those sensors.... He said the phone I would be buying has those sensors..... I bought the phone.... Went home.... Spent the whole afternoon transferring files from one phone to another..... Then when I got to test a few apps that use those sensors, the app did not work! Later done my own research and find my p20 lite has more sensors then the new phone!!! I am not happy I feel like I have been robbed and lied to..... Not to mention the compass twitches and does not give a constant reading like the p20 lite... By far the worst huawei phone ever purchased by me, I then returned it the phone the very next day less than 24 hours later, they said they had to send it to get checked, they said I should have my new phone replacment on Tuesday..... Tuesday came but got no response or update from them... I waited a week for an with no answer..... Finally got the approval when I walked in and informed them about the consumers rights act and the meaning of unfair sales and what it means to lie to mislead a customer to make a sale..... I got the approval...... To get a new phone.... I was willing to pay a little extra to get a the phone that has the sensors..... But they kept on leaning to try sell me a phone that was R11000 more than the initial phone......i refuse to pay an extra R11000 because your sales team lies to their customers, I am appauled and disgusted by vodacom and their sales methods! Avoid this store.... They will lie to you and you will not get what you ask for..... Theres a name for this sale method.... DRY LAND SHARKS

Very good service received from Dudu. I had to cancel an upgraded signed the day before. It was handled efficiently. I would have given 5 stars but I was advised yesterday that I would receive a call from the branch manager and i never did.

The Staff was treating me very bad when I Come, Thanks for approved my contract is that matters

Amazing service from this store for an issue with my screen protector. No hassle to exchange and ensure I was happy. Definitely recommending them.

Staff very friendly and professional

Cynthia and Austin went way beyond the call of duty to assist us. Thats why I have dealt with the same person for years. Cynthia has been looking after my contracts for many years. Love going in there

Whole store full of thieves

Northgate branch. Can be helpful but happy to take your deal and quickly move to the next client. Do not rely on them to assist you with interfacing with Head Office on your behalf.

Great Customer ServiceJoyce and Team really helped me.In and out In a few minutes

Rebecca was very helpful yesterday and very friendly. She managed to help me with my sim swap, activate international dialing and change my price plan within a few minutes. Thanks so much and what a pleasant experience.

I believe this is the worst Vodacon store in South Africa. We tried to get a sim swap however they don’t know how to do one. When we ask them to maybe call the customer care they reply the customer care dont want to talk to the employee however we the customers don’t know how to do a sim swap so how do we guide customer care on how to do a sim swap. Please guys if you are reading this and are thinking about coming to vodacom Norwood please please please and I urge you to go find a different Vodacom store and if you do come to the Norwood Vodacom store please try avoid the unhappy employees

Good Customer Service. They go an extra mile for a customer with a glad heart.

Took us about 4 hours to sign up a simple phone deal. Was easier buying our BMW.

I have never experienced this level of pathetic service in all my years as a contract holder. Took my documents in to the Northgate branch at 9 am this morning and got told itll be fine in an hour. Went back at 10h15 to be told it was still pending. When the salesman phoned through to head office, he got told it was in the queue. I returned at 12h15 to find out that it STILL hadnt been approved. When the salesman phoned through again, he got told to try phone back around 13h30. I explained that without a contract I cant return any calls to my clients. This, Vodacom clearly didnt care less about. It is now 14h16 and Ive still heard nothing. Well done Vodacom for displaying how useless the service in this country has become! !!!!!!

Its funny you ask for feedback and still waiting!Most unprofessional branch - no client service!The same employee mentioned in reviews below and still we received the exact same service - jokes

Absolutely shocking service bought a brand new phone and realised that it wouldnt pick up the wifi so took it back to the store and 3 different staff confirmed that it wasnt working. they said that they have to send it in to the repair store in sandton and that i will be without a phone for 7 days i mean i bought a brand new phone why now do i have to wait 7 days to get a repaired phone i took it back on the 7th day so why didnt they just give me a brand new phone why should it now become my problem where i have to wait to get my brand new phone repaired.tomorrow its been 2 weeks and still no phone the worst service i have ever recieved anywhere.

Your service and competence is shocking guys. I had the wrong package loaded on my SIM card. I didnt even know that was possible. Was surprised when I checked the amount due and its more than double what I asked for

Very impressed .... Staff polite and very helpful

Well run - usually very busy though

This has to be one of the worst Vodacom store ever. The manager is hardly on the floor. When I phone and ask for him, he leaves me hanging. They sell stock that they dont even have in their shop. I have been waiting for over three weeks for the accessories that they have been promising me, and I still havent received them. I get the feeling that Vodacom really doesnt care much about their customers.

Its the only Vodacom shop I will go to. Good service, nice team.

Absolutely useless!! You sign up for one specific data plan and they give you something else. Its a never ending battle to try and get it right.

We went into this unfriendly store yesterday . When the staff refuse to acknowledge us . N when one guy tried to attend to us . Had to get info from another tall bald guy he spoke afrikaans. This man refused to assist. Standing n fidling with a keyboard does not renew contracts . Now the inconvenience of going to another store is unacceptable. Very unprofessional. Unfortunately a poor serviced store . I wont recommend people visit this branch unless ur standards r low for service.! Not impressed.

It is easier to go to a shopping centre

This is my home telephone number. Please change it to the relevant branch. Thank You.

Worst service of my life. There customer relations is shocking

I miss Anastasia did two upgrades wtith her no problems now since sunday no upgrade sms or package loaded called 4 times asking what the problem is he keeps promising to call back. I have been emailed an inflated quote not what I agreed to. Worst vodashop experience ever I regret going there now.

They dont answer the telephone. They try sell you things you dont want or need. They promise to call you back and dont. All round a poor store

They sms me with a number of the store to renew my contract. Phoned maybe 10 times over 2 days with no answer.Went to the store today at 17h30. The roller door was already closed. Trading times on the window is until 18h00. There were other customers inside also. The security opened the door for some guy. Another guy from the store came and asked me: what you want? I asked him what do you mean what you want? Why do people go to a Vodashop? He said the shop was closed as the manager instructed them to close early.Dont feel like going back there....Get trained/skilled staff to work with customers!!! Change the freaken number you sent per sms and change the damn operating times on your windows!!!😠

Shocking service, customer care doesnt exist. LTE quality poor

Well done Lawrence. You the best

Simba and team is great!!

Useless x 10. Visited the shop 3 times before I was actually assisted. Now I need to phone around to Vodacom headquarters, being transferred from one operator to the next only to discover that my sim was never activated. If they carry forth the corporate image of Vodacom, then Vodacom will surely go out of business. Phonelines alway busy and their shop is in chaos

The guys at that store bend over backwards to help me with all my cellular needs!!! Lester and Brendan are awesome...

Standing here and waiting while hes having a chat

Excellent cellular outlet.

The service is absolutely pathetic. Aniel doesnt know what he is doing! What a waste of time. I wish someone who actually wants to make money opens a cellphone shop because Telkom and Vodacom are useless.

Great service

Got good service for two new contracts from Khotso

Good technical service

Good nertwork coverage

Good service

No one wants to help with a migration to another contract, they only want to sell new contracts, attitude is worse than anyone can imagine

Lovely people and the service was awesome

All Vodacom is is service until out the door. I mean whole of Vodacom.

Absolutely shocking service - effing useless the whole lot of them - no-one has a sense of urgency....nothing else to add!

Great service

Good service

Service is slow and staff not willing to help.

Excellent service

Good service

Nice place

Not bad

Service great

It is very okay

Phone has been ringing for 30 min now, still no answer

Great

My network

Gd

Horrible horrible service !!!! Worst Vodacom I have ever been to!!

Ok

Retarded service.

Yummy

No ques