Had a best experience. You enter the shop and everyone is there to assist you. Detailed information regarding the terms of the shop so that you don’t get surprises. My phone could not complete the update and I was assisted. It took long but I was informed for that.

Great customer service, very friendly staff. Love it here its a chilled mall indeed

Always a great experience professional staff and they always greet you and assure you of their help

Love this I store they always have stock and have friendly and professional staff

Service was poor. Waited too long on the queue

The staff is awesome,good services their,they know their job they speak in a nice way,they make you understand whatever you need,I think this is the number one istore in SA,keep up the good behavior guys

There’s currently a power outage or load shedding.The staff is not sure and was not prepared to come out side the store.One customer was begging a male staff member to take down her number to have him call her back once the power is up and runningWe were totally ignored.. until one customer banged on the windowA female staff member came to the window to listen to each customer queryShe took our numbers down.. but never saved it on her phone, as we asked to be called back once they are up and runningPlease hire helpful staff

I had to wait over 15 minutes to purchase a product. Stuff isnt very friendly

They managed to assist us thank you, but the service is toooo slow and nothing takes less than an hour to be resolved.

Great customer service, I was assisted as soon as I entered the store and support desk was able to solve the rectify the issue with my iPad.

The staff is always helpful at iStore, overall service is great.

Paid for a I Pad pro more than three months ago. Still no delivery. Covid is not an excuse!Well done iStore new iPad well recieved, thank you I appreciate the effort to fulfill the order.

Great fast service

Great help from the service people

Great service...

Very disappointing service. Been to iStore 3 days in a row to resolve an issue where my Watch app isnt working correctly. They asked me to backup my phone and restore my backup once they reset the phone.Makes no sense to restore a faulty backup.Staff knowledge of their product is next to none. Dont waste your time going to The glen store.

The people there are super kind and they help me immediately when I come in. I really like the brand 😊

Technical dept dont even have a HDMI screen to test their products... After i had to stand in a que for 1,5 hours.

Shocking service from the technical side. I needed so much advice with regards to my old iPad. Also help with iCloud back up notices .... as what to do for storage space. No forthcoming advice whatsoever... I was simply told to buy a new iPad. With that attitude I walked out of the store and Im seriously considering another tablet device ...

Good and very friendly service

Initial service is quick and assistants are helpful, but promises are not kept.

Charged for software reinstall action twice when all that was needed was to call Apple and refresh the system. No money back 🤷‍♂️

Bad service. They gave the wrong information and wrong covers

They are extremely slow, took almost 3 hours to do a straightforward upgrade. Furthermore I asked for a proof of purchase so I can insure my phone, they said they will email it to me. I did not receive it, after a few days when I had a chance I had to go back to the store to get one. I also called Apple and they said they would send one, and mark it urgent because I wanted it ASAP for insurance, I still never receive that proof of purchase via email.

Awesome service. Supper Happy

Best customer expierence.keep it up,stay there.

Great service

Excellent service 👌

I just loved the way the place has order, social distancing is been conducted !

Just passed by didnt go in to the store

Prompt service, in and out within minutes

Some staff are really helpful some are not at a

Absolute waste... You call your guys in store qualified technicians which is unable to answer simple basic technical questions... Always did not like the brand, with service like this just reconfirmed it...

Verry expensive go buy by Samsung rather

Very efficient. Quick turn around time. Staff efficient and knowledgeable.

Worse Customer service received from Istore (The Glen). My partner took a phone with them on contract via Telkom. We were told the application went for review and theyll contact us.We waited and we eventually followed up, The guy told us the application is approved and will tell us when to come collect. He never called again and we ended up going to the store and with no assistance we eventually cancelled. No one could explain whats wrong and they wanted us to start a new application.

Do you want bad slow service?Or do you want little to no service?Click here to get it now

Well presented products with a staff compliment. T ready to take your money at a moments notice. Well placed and eye catching.

Standing in a queue for over 40 mins and the manager decides to assist the lady person in the queue who obviously came in last. Scary that service here is non existent???

This is where professionalism is experienced. Well-informed and trained technicians and best customer service. Keep the good work.

Super friendly and highly competent staff who always go an extra mile to satisfy old school, technology shy clients like me.

Even though I had to wait for my oder, the service was good and accommodating.

Warm service and customer recognition...

Good service and product offering

I was only passing by, but they get 5 stars for being apple 😁😁😁

The queing for tech repairs was horrible

Its a nice store but the staff need to be more hands on, and perhaps display or demonstrate their products to the uniformed less tech, savvy potential clients.

Have some staff who are helpful n some who are not...customer service needs to improve

Good customer care. The store inside the Glen mall.

Terrible! Stood in the que for hours and eventually left before even getting in the door.

Loved the atmosphere there.

Professional service

So many assistants doing nothing...absolutely pathetic.....2hrs to hand in a watch for repair!Glad Im not an apple customer

Please close down. The store is poorly stocked. Asked for a protective hard cover for an iPad and was immediately told we don’t keep them. Shop look disgraceful compared to a few years ago. Sies!

Tne technicians are terribly slow, since there are more people needing technical assistance, why not get more people to assist customers from a technical point of view????

Honestly the service i got was very poor. I wanted some help at the ‘service department’ i dont know if the guy was taking me for granted because i am a teenager or what but i never got help. I wanted to pay up for my itunes n i am cluless on how to do all that but the dude was just not willing to help. IStore can do better. Ill actually go to the next one. Thanks for nothing

This iStore has the latest iPhones and even the old iphone if you need an iphone the iStore at the Glen is the best

Poor staff service. On arrival, I was asked if I can be helped and I explained my problem. The staff just stood unresponsive and when I asked what was going to happen, was abruptly told he is busy and will see once he is finished doing what he was doing. Not worth the effort going in there.

Very helpful sales consultants. Lovely store.

Perfect service. It could not have been better. They did everything they could to help us. Even after we came there with a very difficult situation. Hats off to Tuhli who went out of his way to assist in getting a selution to our problem.

Friendly staff but not very knowledgeable. Would rather for to Sandton any day.

If u looking for a good phone,computer,watch,speaker,ear phones this is the place to go

Awesome customer experiece!

Friendly staff. Lots of sales and service staff but 2 technicians.

The service from technicians right up to management is really poor at the Glen branch. They dont really want to help if the problem seems too time consuming. After making an appointment I got told its going to take too long make another appointment.Ive been to other Istores where the technicians fix your problems no matter how long it takes. Expect more from this brand to employ people who want to actually be there. Sad...

This particular istore branch is bad news. Telephone keep ringing the whole day and No person available to answer call. I dont understand what is happening in there. As a matter of fact I wouldnt recommend any potential buyer(s) to that very istore branch in The Glen Shopping Center. I purchased an iPhone from there and needed to speak to a sales person but failed to establish contact upon many telephonically call. I assume there must be something suspicious going on there. They are very good to receive your cash payments..

Awesome, if iStuff is your thing

Waited in line for a long time there was no chairs

They never have stock and customer service is pathetic

Quick and efficient service. Staff know their products

Great service and friendly staff

Telephonic communication is virtually impossible. I tried over and over again and after going each time through all the process of chosing options and pressing nu bers.... the line just goes dead! More is expected from Apple!

Standing in service line for almost an hour... normal Wed morning...TIA

Bad service

The service was awesome

Cool

An apple now and again than you wl be here.

Nonchalant ... No urgency of the staff at all, while being helped other people are just given attention and then you get left just standing there like an awkward turtle...

Products are great but a little pricy

Only walked past the shop not very busy .

Worst shop ever everyone look at you and does not want to help or know the products. Do not go there!!!!!!!!!!!!!

No one answers when I call... Been trying the whole day!!! Not pleased with the service...

Was there for 3 hours just to buy a iPad

Very professional and was helped with my problem

Love, great service and fast

Wow nice stuff

Service Not That Good As Expected !!!

Absolutely pathetic service delivery

Service was great

For your iPhone, Apple laptops and Apple accessories.

Great quick service 👍

Very professional service

Great selection and service

Great services

Cant get through to you have to wait like 30 min on line then it cuts!!!!!

Great store

Great service

Great service!

Excellent service at the iStore The Glen

Great service