The phones just rang, no one ever picked up. Also sent a message on the facebook page but havent had a reply to this day and I know I will never get one. Use at own risk.

Bus late with two hours and on the ticket shows different times,

Bad service im so disappointed your bus is delaying for seven hours and dont pick phone trying to call

Bus was on time, was sanitized on bus, arrived safely at home

Translux or city to city bus is affordable and comfortable for those long trips. Only problem is the poor maintenance of their busses such as dirty seats and curtains etc. It doesnt even have USB cable charging pt like other busses..

They drive nice, if they can switch aircon will be better . Inside the bus is hot and people are eating. Aircon will reduce sufocating.

Ive never use Translux in my entire life and Im very proud of Translux company, they have a great service, when I travel From Port Elizabeth to Johannesburg yesterday I arrived before the time🙏,keep on doing this for next 5 years

Air conditioner not working. Toilet not workingBus was lateNever again

I was assisted promptly. Sadly, they dont have a speed point for payment purposes. The buildings interior and design can do with a renovation.

I was expecting better looking bus, the bus was old and worn-out, Im so turned off Translux not gona use it again if possible

Bad! At first the bus was delayed one hour later to find out out Im not even on the drivers list I booked my ticket online.the bus was blowing wind all the way from P.E to Cape Town worst bus ever

The bus can leave 15 minutes before it is supposed to

Their service was just ok, standardized customer experience.

The drivers were very friendly hope I have the same experience when I go back to Port Elizabeth. Thank you.

The staff was friendly at the office. bus the bus was dirty

A bit old and a new renovation could make the place look alive

This bus is always late and they dont confirm with the passengers we sit hole night and wait for Durban bus that suppose to come from Cape Town bad very bad

The co driver is so rude he told me to keep my tog bag with me the bag is so heavy and full now the bag is next to me I cant even sleep.plus the bus came 2 and half hours late with no explanation at all

What a dreadful, appalling experience!!! Rude staff, non-functioning website, very difficult to reach customer care centre, got cut off 3 times, when i did manage to get through. The bus was 2 hours late, the driver was rude and the bus was in bad condition! I think cycling for 7 hours would have been preferable!

No answer on telephone

The bus broke down and we were rerouted to the City to City. Although their was no toilet on board the driver was kind when we needed to stop. The driver and his assistant were friendly and quite happy to chat with us. Seats were comfortable. But my first choice will always be Translux because of the toilet facility.

The Translux and City to City buses are normally the most affordable buses, especially for shorter distances. In the bus I took most recently, I wasnt very charmed, the bus had been traveling from Cape Town, I only got on for an hour, but in front of you, where you sit, there was so much rubbish from other travelers. Im not saying all the buses are necessar like that, but this one was.

Very pleasant stuff,but it was flippin cold brrr

Poorest service ever

The bus was late and they were unapologetic about this. The waiting area and the bathrooms were very dirty. I wouldnt recommend anyone to use the Translux. There were cockroaches on the bus, people dont sit in assigned seats which causes problems for people who are travelling with children. Terrible service

Comfort and safety

Basic affordable bus public transportTake care of your belongings.

I was there at night and they made sure we were safe

As a regular passenger I feel at home in using translux compared with other buses that I have tried which look far better but are a headache.

Helpful staff and they try their best to accommodate passengers

The bus stops wherever countless times and we were not allowed to break for more that 10min nor did they stop at all stops that have fast-food we had to sit for 15hours no food nothing

I like translux busses coz they care about there customers and good cheaper

Terrible, you dont get through to any of the numbers given, really bad service 😡

I always use the bus when going home, did not like the fact the we spend an hour in one of destinations causing a delay in my estimated time of arrival. Otherwise thumbs up for everything else

The service is good.The bus has space.Now looking forward to modern buses with charging system.They arrive right on time

On 10 May around 12H00 I was driving to Cape Town when I saw a Translux Bus ZFG141GP overtaking on solid lines on 2 occasions and also his following distances was so close to the Lorrie in front of him I would not even get a Smart Car in that space at a 100 km/h this was on the road between Plettenberg bay and Knysna stretch off road. I tried to report this to Translux but the report line is permanent on engage tone.

Totally useless. Late on both trips. Unable to contact their office. Complaint line just dies. No answer re reservations. Local offices cant assist. Uuurgh

Quite affordable and rarely late or with problems when travelling.

Safe transport,just did not keep time of arrival

Professional

The worse bus ever. The bus had a break down close to Queenstown and we had to wait for 8 hours for a bus coming from Jburg. There was a lady who had a baby and the milk got finished and the was no assistance from the bus service. :-(

Bad service

Drivers of these busses and shoprite kiosk where you buy your tickets should learn to communicate

You guys do not respect your customers time. Ive had two bad experiences with your delays. Worst of all you do not call And inform your customers you are running late.

Bus left two and a half hours late. 21/12/16. Welkom to Johannesburg. Departure area has no seating or shelter. On return trip toilet not supplied with paper or light. NOT GOOD ENOUGH. What ever happened to final checking before departure. NO MORE TRANSLUX IF YOU VALUE YOUR REPUTATION. I suggest an alternative departure point. What about a garage with facilities.

All good

Bus delayed for 2 hours due to a stupid conflict that took place in their coach. Now we have to suffer. I booked this bus because i wanted to get to durban at 7am because i have a very important meeting at 8:30am. City to city has a very poor service. Might as well close down if you fail to deliver a service that we paid for. Very, very poor.

I hate dat bus bcz have makokoroshe inside and service was so poor😕

P.E translux offices are nice ,clean & secured for us while we wait for a bus compered to Durban ,all translux buses are affordable too

The bus service is outdated. The chairs are very comfortable. No TV no USB chargers. Had to swop busses as lights where not checked beforehand. Government owned franchise so money to keep standards high has most probably been stolen. The drivers where excellent though.

Friendly staff and they are quick to help

Worst experience ever! (bus itself) With cockroaches crawling all over

Old buses that are always late, no sms to inform that the bus was late, we stood there cold.

Great service, caring staff.

No charging spot

Terrible experience. You people are the worst!!!! Bus always late! You fail to communicate with your customers as well concerning delays! Dont get me started on customer services, one cant get a hold of you! 😤

Services are good staff hospitalble

Central Reservations,Help line,customer care,PE Branch,Joburg branch,Cape town branch....Ive tried calling all of them,not a single answer.Not even between 8-5.How does one speak to you people??How does one get hold of you,after paying?Where are those suppose to answer phones?Lastly..How do tickets show available the night before (6:30 pm),i book mine and the next morning their arent any drivers??The website says a different story,the news paper says a different story,and management say i different story.None which are the same.Shouldnt a immediate solution or refund be put in place for everyone that was looking forward to seeing loved ones this Easter weekend,who now have to run around looking for transport the very next day??

Clean. Friendly staff.

You cant rate this kind of service from Autopax. Their buses are never on time, always late from the starting point. They dont clean their buses.

They are very reliable

Guy at the Help desk in Port Elizabeth station failed to communicate with customers of arrival of the bus. He only announced when the bus had already left. Not happy with the service

Awesome service and advise from point to point

Never again. The bus was hours late and their customer service doesnt opperate over weekends. Stay away.

Fast efficient service going for a quote

Left stranded with no communication and inability to get a refund where I was stranded

Very risky to the passengers because I wait 4 hrs on the stop in Caledon at night and I try again I was just think it was a mistake when I go back I wait 3 hours in Greenachers

Affordable prices and very friendly bus drivers

Thank safe driving ...Alhamduli Allah

City to city broke down Tuesday morning and they didnt have the guts to let us know that the bus was going to be late. Wednesday evening they came one hour late.

U deserve zero. I booked tickect for my baby from pe to cape townnliving pe at 9:25pm n been told be at ring road and hour early. Was there just after 8pm 2/5/17 only to leave pe just now 23:58pm. Whenbi wanted to cancel n book a flight was told i will loos 10%. How is that for a service???

ABSOLUTELY TERRIBLE. if I could give it minus stars I would. Bus was two hours late and said it would only be 45 minutes delayed. Then on the way home it was an hour delayed again. Bus is dirty, just terrible. Will never travel on this bus again.

Great service and friendly staff

This bus service is good

First time using the bus and we got onto an accident just before Queenstown.Getting to Johannesburg was the hardest thing for me as I thought another accident would happen.The driver tried his best shame,hhayi but I do not know how I will get into a bus or taxi ever.I need counselling asap.

Very comfortable and very safe

They are using old old buses, and even cold if you travel at night

Their buses are never on time. Waited in grahamstown a few weeks ago bus was late I had to leave to use a toilet and on my way bus passed me. They never even bothered to call me to give a time of arrival. You can never get through to their call centers

Very bad

Excellent services

I dont understand why I never. Get thru to the phone number provided

Customer parking is not properly marked from road

Unfortunately city to city is inconvenient coz there is no toilet on board

Staff friendly and helpful

Adequate but limited seating space

The staff were friendly but the bus conditionamd hygiene is really not good. I witnessed several cockroaches crawling pass my area frequently.

Very dirty place and the busses is also dirty

None

Easy enough to find.

Bad customer service. Bus stuck in the middle of nowhere and waited 5 hours for a bus from Durban to come fetch us

A safe place

Bad transportation .cochroaches in the bus

Friendly & helpful staff

Unfortunate events do happen,but always had a pleasant experiences on Translux.

I missed my bus with 2minutes they couldnt help

Bus arrived on time, drive did not speed,no talking on cell phone either.

More seats would help when its full.

Helpful and friendly staff

Great benefits

Good service