I give it 4 star 🌟 ... what an excellent service I got from Kabelo...He was super friendly 👌and my parcels where delivered safely.

Service is quick and affordable. Will recommend this company to anyone who wishes to send documents countrywide. Also note that they do not courier overnight packages. Allow about 2 or 3 days for delivery.

They redirected my parcel by error and now I have to wait extra days for delivery. They have done nothing to assist me.

I am learning from fastway that it takes over a week to pick an item from a Midrand store and delivery it to a Mirdrand addressslow way service is very bad and unprofessional, Ive been waiting for my order to arrive since 21 July 2021, I ordered from a store in Midrand and I am also based in Midrand, it takes them over a week to deliver within 3.5 km radius, 10 minutes drive, thats how bad the service is at slow way. My order is left at North Bay 2 for the second time now

Beautiful place and extra lovely and loving host.

3days of out for delivery. No one responds. Company is a joke

Really struggling to get answer. Phoned 5 timea and got an answer once. The information they provided at the time was incorrect leading to more unanswered calls... Maybe Ill give them one more chance...

The worst courier company in SA. My parcel sat with the driver for 3 days. After multiple follow ups im still hoping to get my parcel delivered. The whatsapp chat function is useless. The staff that respond give you false hope and then stop replying. Rather use Ram or a more established, non franchised courier.

I am learning through Fastway that it takes 3 days to travel from Kempton Park to Centurion.WHERE IS MY PACKAGE. THE WORST SERVICE EVER.

Poor service, rude consultants. 2weeks to deliver a parcel around pretoria. 🤬🤬🤬👎👎👎👎. Will never recommend it to anyone.

If I could give a zero, it would be more accurate. You have the wonderful opportunity to interact with a faceless robot that cannot even answer their own suggestions. Just shocking.I would choose ANY other courier company, never even heard of these guys.

Absolutely horrible service, something that was suppose to take 1 to 3 business days is now taking 6 days as they misdirected my parcel that is suppose to go to Pe ended up in durban.

Of lately its becoming a hassle to deal with this company, the people just buzz and expect you to call, send an email they cannot find your items, you send an sms to which number to call the delivery person gives attitude a d thinks you always on the phone, apparently replying by 1:30 is late for them.

They collected in soshanguve and was supposed to be delivered to Parktown Johannesburg. It took three days for them to deliver.

Terrible at communication, then rude when making the delivery.

Its been over a week now and still no delivery. Fastway...need a name change. Spoke to operations a day before and he had the driver on the phone saying it would be delivered the next day. I sent the driver my pin location. Still no package. Had a package collected and delivered from same supplier using an alternative courier service, received the package the next day. Received a package via the post office, took 3days from Port Elizabeth. Im literally 46km from the courier depot and it takes over s week and still no delivery, and worst I paid extra for the service.....shame on you Fastway😔😔😔😔

A fastway driver forced one of our suppliers to open a shipment as he thought the supplier looked suspicious. This in itself was wrong on behalf of fastway but now we have discovered that items in the the shipment are missing.The witbank franchise owner Johannes doesnt seem that surprised by the incident and became less accommodating and quite obnoxious when I requested to be reimbursed for the goods .Needless to say we will be moving our business elsewhere.

My parcel lands in the Centurion depo early Monday morning from Johannesburg, its now Wednesday morning and still a no show ? How long can it take a smallish package to be delivered to an address less than 25km from the depo? Sounds more like a one man show to me ? Other courier companies operating from Jhb deliver in less time than this, its time to up your performance!

Arogant ignorant not helpful at all. Unable to answer any questions

If your job is to get a parcel safely from point a to point b and twice in a row you get it from point a to lost and when its finely found the package and its content have been destroyed then you guys should really look at another business because you obviously cant hand the one you are in. To get a parcel 2 months in a row with the plant inside so destroyed is shocking. to top it off this month you lost the parcel and delivered it to someone else. No one that wants to run a reputable business can use your services. Also this way up on a box doesnt mean lie it down and shack it around.

The courier drove around with my parcel for days and logged it as he couldnt find me yet made no attempt to contact me. The WhatsApp and online chat get no response from actual people, only the automated responses. They took 5 working days to email me about an online query and then told me that my tracking number belongs to a 2019 parcel to Cape Town. For some reason they think I ordered from One Day Only, which I didnt. Their service is just terrible.They also gave a very snooty reply to a complaint.

Ordered meds through MedsToGo...parcel came with broken cough syrup bottel! Had to rinse off all the other meds in the parcel.

I have lost hope on this coourier company, it took over two weeks for a parcel from Durban to Pretoria, tried to call the Pretoria branch they hang down calls, send them WhatsApp still nothing happens, sent them an email with no luck, checked on their online portal my parcel has since stuck with the driver from 14 February, if you want your parcel to delaaaaaaaaaaaaaaaaaaay use SLOW-WAY

Fast and friendly independent operators. Love how this company is supporting small business and give true equal opportunity.You dont have to be pink, purple or orange to buy a franchise.

Still waiting for my delivery and the courier guy keeps going back and forth, been calling there numbers numerous times no answer, not professional at all, wouldnt recommend them to anyone

The most unprofessional incompetent courier service ever!!!!Over night package ended up taking a week to be delivered!. No feedback on their online query to this day! I am appalled. I had to phone them daily just to try find out where my package went. Even had to resort tracking the driver down just to be told, the package was still at their depot!!Really pathetic service indeed. I will never EVER make use of them again!!You should be ashamed.

As a small business owner I would like to warn any other small businesses thinking about using Fastway - Stay away. Pour Service, Boxes delivered late which then damages your reputation not theirs. Many damaged parcels and blame placed on you. They might be the cheapest but the service is horrendous.

Using them for a long time now.Good service

Ordered a parcel online. Shop used Fastway to send parcel. Parcel picked up 30/11/2020 in PTA. Supposed to go to PE. Parcel tracking shows only was picked up. Its 05/12/2020 now. Still not in PE depot. Stolen or just incompetent? Support non existant. PE Depot not helpfull. No one cares about customers. Very poor service. Seeing all these negative reviews I dont understand why they even still exist?

The worst Courier company I have had displeasure to deal with. 1st my parcel has been on board for 2 days mind you it was in their deport for the weekend, when I tracked my parcel the following day they changed dates stating it was already delivered at 23:00 2 days before!!!!!!I called their offices and the call centre lady could not reach the driver of my area.JUST DONT BOTHER !!!!!

I cannot believe how terrible the service of Fastway Couriers is. I cannot get through to anyone when trying to phone their depots. Should I get through I get my call directed else where with no answer. I was informed my parcel would be delivered today but an hour later it was dropped off back at the depot. I have been trying to find out why this happened for the past hour and all I am told is that the driver took the parcel back to the depot this morning with no valid reason.

Peter from Centurion did a wonderful job with my package. I loved the price and appreciate his efficiency. Thank you very much. My package from Centurion to Klerksdorp was delivered in a day.

Always on time.

Poor service a parcel was supposed to be collected in Wierda Park on Thursday and to be in Randburg today Friday 23 October 2020. The joke is the parcel was only collected on Friday 23 October 2020 by a driver of Fastway by the name of Petrus no Form of tracking left. Fastway you guys are pathetic your switch board is not answered, and when it is answered your lady cannot even supply me a managers number. In South Africa every small company need to be supported but Fastway just closed my small company. Thank you Petrus and Fastway. Please do not use Fastway, they will never do my work again Regards

Pathetic. Lying unwilling and not helpful at all. Lost my package and tried to blame me. Avoid at all cost

Thank you for safe delivery of a care package that went to my children & grandchildren in Durban. 👌

Their service is appalling. Not only do their sales people falsely advertise what is possible, but it takes weeks for them to respond to urgent emails and phone calls. All my money in my wallet (on their platform) was taken away and it took weeks for them to then all of a sudden they say they cant offer me a service! No reason as to why my money was not in my platform. They have a lot of work to do to improve their service offering

Their delivery takes too long. They dont even apologise for the delay nor explain why they take so long. Thought because they call themselves Fastway, it will be better.

Had a small problem where my order was taken to the wrong place but the driver was willing to assist. He came after hours to make sure i got my parcel on time.

Parcel was collected on 9/12 in JHB still not delivered to PTA on 11/12/20. Told me the parcel will be only delivered on Monday 14/12. I am very disappointed with the service of Fastway. How is it possible that a parcel can take longer for delivery from JHB to Pretoria, than my orders took from Cape Town to Pretoria!

Thank you for your friendly service. My mom got her package in time as promised! From Pretoria to the Free State. Just what she needed during this Lockdown period.

Fastway couriers is the worst and unreliable courier service. I do not recommend it to anyone. Been struggling a week to get my package then only to find out thwy decided to split my order in 2 just as they please and struggled another 3 days to get the other half of my parcel. Pathetic. When I called the driver he ended the call while I was still talking to him.Everyone involved in this case:PeterShaday (rude woman at callcentre)Onjas (the driver who tried to steal my package)Worlds worst service EVER.I WILL BE OPENING A CASE AT THE POLICE STATION REGARDING FASTWAY COURIERS

Disgrace of a company!!! If I could give 0 stars I would. A person walking is faster than this disgrace of a company. A turtle is faster

Fastway couriers is the worst and unreliable courier service. I do not recommend it to anyone. The consultant is very rude and you have to pay so many times in order for your parcel to be delivered and they dont even deliver it to you.

Thank you so much for a friendly fast courier guy parcel was in great condition and truly Fastaway from pickup till delivery would recommend you to anyone clean beautiful bakkie and well presented delivery guy. Thank you to all involved in the pickup, handling and delivery of this parcel. Please convey to all Fastaway staff members :-)) Waverley, Pretoria

Slow,bad service

Hi Ive been waiting for my parcel for 2weeks now, it says parcel has been signed and delivered but I havent received anything Im so heartbroken and confused at the same time...

Great service

I am happy with their service. They are straight forward about pricing. Quick to collect.

The WORST COURIER COMPANY in South Africa!!! I have only had bad experiences with this company.Currently, I’m waiting for 2 packages that’s been with them for about 2 weeks. The packages were out for delivery THREE TIMES already and it is still not delivered. After calling numerous times trying to find out what is happening, they keep saying that it will be delivered on that day. It has come to point where we decided to call them every hour to find out the status of our packages and is, of course, being promised by them again and again that it is on its way…but still no delivery!

Was my first time making use of a courier company and based on my experience I have to say that I am impressed, got my parcel in just under 24 hours. Thank you fastway couriers

Fastway Couriers is literally the company with the WORST service I have come across in my entire life. I have been waiting for my parcel for more than a week after I have corrected the address - just to find out it has never been corrected, I tried to correct it 5 times and every time I phone back it still hasnt been corrected. I spent more than R100-00 of my airtime to find a solution over the phone, however the DONT CARE attitudes of every single employee of this company caused that still no solution has been found. I will be contacting the company making use of Fastway Couriers to provide me with another parcel and send it through another courier company as this is a joke. PLEASE JUST CLOSE YOUR DOORS.

Four days and counting for a parcel from JHB to PTA...

Monday, I ordered supplies from company x, which utilise FastWays delivery services. Requesting same day delivery. The parcel still hasnt arrived. For two days they couldnt effect delivery. Since they dont deliver on Saturdays, I rated 1 star as a glimmer of hope it will actually arrive come Monday (7 days later). Fast is not the way things are. Please get your service back to the way it was - Fast.

The courier, Andile, was so helpful and friendly over the phone. The only reason my package didnt arrive in two days time was because it shipped out over the weekend and I understand that they need a break as well. The only advise I have is that the girls who answer the phones be a little friendlier, you guys were so helpful it just sounded like you didnt want to be and that can be unnerving to some. Other than that, great service! Will definitely use you guys again.

What poor service. Delivery promised for yesterday - nothing. Not even a heads-up, so I wasted a day waiting at home. When I called today (NOTE: I had to make the follow-up) I was promised delivery between 10 and 11am. Needless to say, delivery was only at 11:55. No apology, just a shrug. Whole process took almost 4 days from parcels arrival in Cape Town on Friday afternoon. The name Fastway is a complete misnomer.

Worst courier service in the business.

Worst service ever. Decided to move away from The Courier guy to Fastway... worst decision! In a matter of 2 weeks we have struggled so much with parcels that needs to be collected & delivered by them! If you are looking for fast & efficient couriers - stay away from Fastway!

Can NTOMBI SUPERVISOR CALL ME ..I DOUBT THIS IS HER REAL NAME CONCERN A INCIDENT Happened on friday 14h30 if there were zero stars I would give her nothingThank you

Never even got the chance to use the courier, had packages to send ASAP & wanted to sign up, it’s been two weeks & I’m still waiting for a consultant to call me back & sign me up.

Got a delivery today from a guy called Nelson in the Midrand area. This guy went out of his way to deliver the parcel and very helpful on the phone. Well done

My parcel was registered at the depot in East London on the 28.10.2019. It is still not yet delivered, today is the 07.11.2019. Hopefully it will be delivered tomorrow. Your service is shocking, not sure how you are still in business with so many negative reviews. Disgusting..

Best service. Staff goes an extra mile to deliver your parcel. Im more than happy.

Quick and Efficient

Im very disappointed..I have been waiting for my parcel to be delivered its been over a week now. Im done with Fastway

Super slow and unhelpful, and our parcels were damaged on delivery. Also never answers their phones. Wont ever use them again.

Gud place to send ur things

Reckless endangerment!!! Drivers swerving through peak hour traffic, dodging obedient road users whilst on his cellphone! Manager conveyed my complaint incorrectly to driver named Daniel, white utility van registration number HK07HMGP, left rear tail light out, another sign of his negligent driving! #boikotfastwaycouriers

No feedback on emails to when my parcels will be picked up after payment already made

Have never dealt with such a rude courier driver before. One of their motto is friendly and reliable but do not expect the friendly to happen to you. First bad experience, would not recommend for anyone

Their drivers are very rude and unprofessional, very disappointed with the service they offered.

A parcel was stolen on 29.01.2019. Up until today, no response was received. Only after we escalated the issue today, did we receive a response. The lady in charge of claims Janet Fraser, has a poor attitude and shows no sense of customer service. Her attitude is demeaning to a customer, who, regardless of what amount, needs a claim to be resolved. Whilst they have finally responded to my requests after an email detailing their poor service, I want it to be documented that poor service will not be tolerated.

Have to hoot at the gate, no swiping machine, only cash or EFT but the overall service was good with super fast delivery.

Worst courier company. You buy sachets and never hear from them again. Sitting with bags i cant even use. Drivers simply do not want to collect the parcels.

They professionally and effectively ensure that our customers get their order in time

So many let downs. Ive had very angry customers because of them.

I send parcels all over South Africa, the only time i ever have an issue is when Fastway PTA has one of my parcels

Most pathetic courier company that Ive ever dealt with . Wait 4days for a delivery from Pretoria and live in Centurion , everyday you call the parcel will be deliver today but nothing yet .

Terrible service and no recourse to assist customer. We purchase the prepaid labels for about 5 zones and the driver still expects us to come and deliver the parcel to him 🤷‍♀️🤷‍♀️

Terrible service and customer service. Janet was extremely rude with an email and the driver, Reuben, was very unfriendly and was shouting at me over the phone when I phoned to check up on my delivery. This is the worst customer service I have ever received and this company needs a serious make over. They tried to blame everyone else including the security at my complex, who by the way had never interacted with the driver. I am utterly speechless at how useless and careless this company is.

Poor service, especially there phone customer centre. It was difficult to use them, now there driver called me confirming delivering address and said he is 2km away from me at 12pm. I also sent him the address, when i attempted to follow up at 4pm [ 29/08/2018 ] as i worried that he kept me wating for few hours, he is now not answering my calls.I DONT KNOW IF THIS IS HOW THEY DO TO THEIR CUSTOMERS :- keep you waiting and no decency to update the client.No more (-:-)

Terrible service. I missed a deadline submission yet your driver promised that the parcel will reach destination on time. Driver by name of Maporo Ketsa does not even pick up my calls corresponds to my whats app. Office lady by name of Lydia since 08:10 is getting back to me with explanation but nothing. I called several times and seemingly she is avoiding me.Wow, second experience with your company and as bad as the first time.Email sent to your offices but no response. Other peoples business seems not be your concern. You let our parcels sit in your premises.Terrible.Yolanda is my name

Had our wonderful local delivery guy, Maphoroketsa, pick up a parcel at 17:30 last night, heading for Polokwane from Pretoria. I see it is out for delivery this morning. You cant beat that. :-D

Great

Shocking shocking shocking. No service and unreliable

Wonderful service

First time ever dealing with this company as a third party - thank you for saving me the cost of ever dealing with your company. Rude and arrogant driver. Hoots in front of gate mere seconds after pressing intercom - The friendly courier experts my arse.

Weve always had great service from fastway, and their business packages are really reasonable :)

They used to be snappy but I have been waiting 4days and still no pickup, I cant find a phone number on the website to lodge a complain. I would like to have my pre-paid stickers refunded but who do talk to?

Requested a collection that never happened, when I called to enquire, I was told that things were a bit hectic and he didnt get around to it. Im now on my way to Johannesburg to drop the parcel off personally.

Worst Courier company ever!I had a parcel picked up Nov the 19th 2017, they never sent me a tracking number, and now that Im trying to figure out why the other party never received my parcel, they suddenly deleted all their emails that proves they sent the tracking numbers and need to get all the paperwork back from who knows where so they cant tell me what happened to my parcel!!Decided to see whats happening on Hello Peter. They have so many bad reviews and with not even a single response! how can they just leave their customers unhappy?Blame South Africa? No way! My company would never make their customers wait more than an hour, much less 3 months! (AND COUNTING)

Everything turns at their own speed.....every time I have a query, it is like pulling teeth from a chicken!

Fastway couriers have delivered a few of my packages around South Africa. Their service is better than SAPO service.

By fast the worst courier company in Pretoria! No only do they deliver days late, but the staff is arrogant and sarcastic!

I am really irritated with this courier company, all they know is take your money and let your order come late. I asked, how long is my order still going to take and they say they will follow up with my order but I don’t get a response on how long. Still waiting for my parcel!

Excellent delivery service.. I have used them for over 2years now

Awful experience hopefully never have to deal with them in my life again

Worst. Do not answer phones or online enquiry.

We have been waiting 2 days for a parcel from cape town and everytime you look at the tracker no they always say your delivery is on its way, but today is the 3rd day and my things are not here. They have waisted over 200 airtime just to get hold of them. Im really discusted with the survice

Poor service. Contacted them on Friday to have an important document delivered asap. Nearly a week later and still not delivered. Bad communication as well, could have at least send an update.