Great energy! The vibrations were good. I went there hoping to find shoes in my size or hoping to have some made. The shopkeeper was so helpful in directing me to a shoemaker. Only thing upon me parking, a child was hustling for money to eat. I didnt mind, but dont tell me what I give is not enough. That was a major turn off for me. Dont guilt me into giving because youll end of with nothing. Thank goodness for the wonderful customer service at Rocksole Shoe & Luggage. It brought peace.
Terrible service.... Arrogant owner and overprice for what you get.Check your receipt and if someone say something make sure it is on the receipt. What they say is not what they do.... does not match the result.Make sure you only Pay when you collect.... not before.You cant trust....
Wonderful experience from when I walked in, Raj knows customer service 👌
They Rock.. Rocksole really care and know what they do.. Super efficient and fair
My favourite place in CPT! Rocksole owner and staff always willing to go the extra mile. Prices and service excellent. They are masters of leather everything. I travel down just to have my shoes and handbags maintained!!! Love you guys Ive been going there since the 1990s Its an institution
Its so sad to experience such arrogance and unapologetic service after all these years. Overpriced and not worth going to. If youre looking for good service, try Premier Shoes.
Excellent & extremely friendly staff that are for me the best professional shoe & bag repairers in the mother city.
It is the place to go to in Cape Town. I have been bringing my shoes for new soles or any other repairs. Quality is great and I love the atmosphere in the shop.You have to leave your items to be repaired for a few days with them, but the quality of craftsmanship is worth the wait.Highly recommended.
Really professional service. Extremely happy customer. Will definitley be back again.
1 of the Best shoemaker and repair teams in Cape Town, ask for Raj. His an amaizing gentleman. Nothing is too big or too small. And you gaurentee a smile.
Rocksole is the best place in Cape Town for any leather repairs or resoling of shoes. It smells wonderful inside.
I have been wearing the same leather boots since 2010. They fit me like a second skin. I have the rubber soles and zips replaced here every other year. A good polish and Im good to go. Will never go anywhere else. Even if I lived in a different part of the country
Rocksole resoled my favorite pair of traveling shoes outside of their usual schedule. They were so easy about accommodating me. Much appreciated, and they did a wonderful job.
Excellent. Clearly know what they are doing. Nice to work with experts.
Disappointed that they couldnt / didnt want to attempt a repair on a simple, plastic ladder lock fastener on my backpack. Wouldnt recommend for backpack repairs.
Expert shoe fitters. You will definitely leave the store having bought comfortable modern shoes.
Great service. Resoled 2 pairs of my most comfortable shoes. Great workmanship
Outstanding and professional service and advice. Superb workmanship. Raj is a real gem. Rocksole Rocks !
Great service with a smile
Wonderful old Cape Town shop.iIncredable atmosphere.Good service.
Excellent, friendly and professional service. Highly recommend. Receiving excellent service for many years
Had new soles put onto my Latin Dancing shoes - a really beautiful job, as ever, though they are a tad on the expensive side, Im willing to pay extra for excellent work
The sweetest people and the best customer service. Will not go anywhere else for repairs or key cutting.
Knowledgeable and friendly... seems to be only place to get decent quality soles and more
Only place for this sort of thing. Great service
I took an item of luggage in to get the zip fixed, when I called in, to ask if this could be done quickly, the man who answered the phone was really lovely and told me it was no problem to get it done before I left Cape Town in 2 days. When I arrived at the shop I was served by an incredibly rude women who seemed immensely irritated with me from the second I walked in, she was even more unfriendly when I told her I needed it done in 48 hours. They did get the job done really well and within the timeframe (just, I had to fetch it on the morning of my flight, despite being told it would be ready by 5pm the day before, but considering the bind I was in I was grateful I didnt have to buy a new case), but my interaction with her and the lack of customer parking outside the shop (it took me 20 mins to find a parking) mark them down for me. However, in all fairness, if I were marking them on workmanship alone and was not influenced by their lack of customer service and timeliness, I would give them 5 stars, my zip is perfect.
Good quality shoe and leather goods repair services but pricy. Only take expensive items which are worth saving to them.
Such a pity. This used to be a great place to take your shoes to. And they used to care care about design and about their work. Now, just rude customer service by owner. So disappointed.
Allways great service and friendly staff
That the service were good and you can find any thing that for you footfear and hand bags good
Great staff who know what they are doing. Theyve made shopping for shoes much easier!
Very poor workmenship, just had my shoe straps replaced, and they are pealing! Overpriced and cheap overall workmenship!! Will never recommend nor go there again... Extremely overracted.Raj you need to fix your very bad attitude, because you clearly on a high horse riding to nowhere!!
Great service but opening times show incorrectly here . They open at 7:45am Monday to Fridays not 7:30am
Several generations of expertise handed down to make an excellent shoe and repair shop. A landmark in Bokaap and first stop for neighbourhood info.
The best service n advice ever.U will never go wrong.
Excellant workmanship for repairs. Know their stuff!
Friendly and fast , high quality handcraft for shoes and bags .
Quality workmanship and service with a smile!
Seems like a great shoe and luggage store! However, over priced atm fee for tourists.
Great, friendly and knowledgeable service and good prices.
Amazing job on my leather corset when other repairers wouldnt touch it.
This is how a store should be operated. Very professional. Love doing business with any department.
Offers a great service in shoe repairs and sales!
Great workmanship but not as good value as years ago.
A little pricey, but the quality is exceptional.
Awesome, as always. THE place in Cape Town for repairs to shoes, luggage, leather ware, etc!
Best cobbler in town. Tad pricey
Very professional, great work on my sandals and friendly staff! Thank you!
A really wonderful family business.
Expensive. Disorganised. They could not find my order. The people there were rude. I was upset with the service. I wont go back.
Great shoes and always wonderful service.
Very detailed and attentive to detail
Expert professional services - consistently
Worth it. A grade cobblers
Always great service
One of the top shoe repair shops in Cape Town!
The official place to deal with everything leather. They do it right!
The only shoe and luggage place Ill ever go in Cape Town!
This business is PROPER!
Best place for shoe repairs
Had my leather jacket zip replaced. Beautiful job.
5 star service
Great quality
Very expensive
Rocksole can fix anything
Great service
Better
Where
No, man
Good ser