HOW TO MAKE A BOOKING : I have put in a rating based on my online booking experience which was very poor - although in the end I didnt use canal Walk because they could not offer an appropriate date and because I read that they canceled appointments twice. However, with help from a friend, I did finally find out how to make a booking in the Home Affairs system, for Canal Walk. (If you want to save time you can apply online and pay online before booking an appointment but you dont have to ) . To make a booking at Canal Walk, make sure you select Western Province NOT Cape Town in the first drop down . Then Select Cape Town under the City. Then select Milnerton as the Suburb. You can then select Canal Walk. To get a date range, click on the left hand side box and select the earliest date you want. Then instead of trying to select the second date in the Right hand box from the drop down, MANUALLY TYPE IN the second date, using the same format as in the left hand box, making sure its a wide range of dates. So eg you may select first date as 25 Oct from the drop down calendar - which will appear as 2021-10-25 . Then MANUALLY type in a date late in the next month - eg 2021-11-20 and you will finally see a range of available days and time slots . Good Luck !

I have been trying for many days to phone but no reply. it seems impossible to make a home affairs appointment

I CANT GET AN APPOINTMENT ONLINE, been trying for 3 MONTHS! They also dont answer their phones!!!! PLEASE HELP

The contact number supplied diverts to the Standard Bank main menu where there is no option for a branch offering E-card services to book an appointment. There are no direct numbers, so calling is a shot in the dark. Hopefully you get a bright spark who will then put you through to the branch you require. It then just rings at whichever branch you require and the call will cut out and you start again.

TERRIBLE!!!!! Twice now I have had them cancel the booking! I receive a phone call 1 hour before my appointment saying they will not be able to help me, the first time I did not receive my money back. I now have to leave the country next month and will not have a passport in time.

Went flawlessly they also helped me even though I was almost late for my appointment but still within the time bracket. If your ID was lost or stolen you NEED an affidavit.... Other than that I have no complaints.

Ive made an online booking for a new smart card ID, a few days before my appointment I got a call to say that they cancelling my appointment due to Covid etc.. Ive been trying for more than a month to rebook an appointment but the system always says no available dates. I then eventually decided to type the date in myself (YYYY-MM -DD) with a 2 week range that leads into the new month... instead of choosing thier option range (2 week window) and i got all the days avaible in that next 2 week range So my new date is booked for October. I hope this helps for those struggling with the online system and rebooking dates.

They never answer their phone, I have phoned 20 times. You pay for your ID reissue and then can never make a booking. Absolutely ridiculous.

I am so frustrated - I booked (and paid!) for an appointment to renew my ID. I received a confirmation booking which I printed and took with me. After waiting for 15 minutes with not one staff member around, finally someone arrived at reception and told me - we dont do ID applications. Only passport or passport AND ID. No apology, no signage no nothing. Never mind that Ive paid for an appointment I apparently cant have. Absolutely pathetic service and no care at all for customers.

Went here yesterday for my scheduled appointment and no one was there. Apparently there was a covid case. The branch did not contact me to reschedule. I had put in leave at work two weeks ago for this appointment. Absolutely shocking experience.

Tried calling 4 times now to enquire about the smart id and no answer. Very bad service if you cant even get through for an enquiry!

My son and I used Standard Banks service today to renew my passport and do his first time ID application. It was the most efficient and outstanding service. From arrival to finish was about 10 mins. Thank you so much to Standard Bank for taking all the stress out of this process.

My wife and I came to collect our bank cards. We are still waiting at the banks over 30 mins. The queue tripled since we got here and only 2 people to service everyone. And then they both decide to help one person together for the past 20 mins. The service is pathetic. Do not go to this bank at all. They just walk around not doing anything.

Its a Thursday, 19th of the month. Ive been waiting for over an hour in the queue. I am still waiting in the queue and only 4th from the front.

Ive been trying to make a booking for almost a month now every day for myself *renewal* and my 2 Boyz 1 new and 1 renewal and 3x passports all paid up. Now the booking system is never open for booking. Everyday i check there is no available slots. I went to home affairs. Twise since 5am till 3pm and havent been helped cause of systems being slow or its to late to help you. Now I want to know. Why give us the option to apply at Standardbank but you cant or wont help us. Pls advise????

Once you have an appointment booked the process is fast and seamless. In and out within 10min.

Appointment at 10am, got there at 9 40 am, was at home at 10am, outstanding job, be sure to bring ID, confirmation letter, and old passport.

I had an appointment at 11 till 12 this morning 4 Jan 2021 at the Canal Walk Standard Bank branch. When I arrived at 11 I was politely told by the security at the branch that the Home Affairs Office was closed and would reopen again on Friday due to covid. If that is the case why does Home Affairs arrange for an appointment when they are closed. Boggles the mind to say the least

I have been calling the branch since last week. Either no one answers or you are put on hold for forever only to be cut off. Can someone please advise as to what the procedure is regarding applying for a passport and what is the waiting period. Thanks

Waste of time, dont even bother

Im a prestige client and Ive been waiting 1.5 hours in a que just to pick up my card. The service of this bank is horrible and Im moving over to fnb directly after this.

Wish I could less than one star, Went to Canal walk branch in January 2021 as I made an appointment for my passport, got sent away as they had a covid case(wasnt even informed prior). Could not reschedule for an appointment as the Home affairs website has been down ever since. Been phoning but they never answer the phones.

The queue can be intimidating but once youre in, it goes quick..Just like at any other HomeAffairs office thou,just dont forget any documents,otherwise youll have to go back!

Wrong phonenumber.Gets u to Standard Bank,who know nothing about ,home affairs in canal walk.Beyond unprofessional.Standard Bank. U should be emberassed.

Wrong number. It went to the help desk. Asked for a number at the Home Affairs and was put on hold until disconnected. Not shocked actually.

Very efficient, my passport was ready in 10 days. The bank only opens at 9 so the times on here are wrong. Only reason they got 4/5. Staff are really friendly and professional.

No one is answering the phone.

Everyone please note the following for Passport and ID applications:-You need to make an appointment online - dont just rock up-You need to take your old Passport, ID and your confirmation letter with you-They WILL cancel your old passport on the spot, so if you plan on still traveling within the next 21 days you will need an official letter from your company stating that you need 2 active passports-Example of how their appointments work: if your appointment is for 09:00am they can only issue you a ticket between 09:00 and 10:00. If their system is offline and you are not issued a ticket within an hour of your appointment, you need to make a new appointment. If however you have your ticket number, you can be helped outside of your appointment window.Offline for a second day. This review is not directed at this branch, but at Home Affairs as a whole as their systems are always offline. Still havent been helped and going to make a booking for a third day now.

What an amazing world class over-and-above experience. Filled in the forms online on home affairs e-portal and made appointment at the same time. Arrived for the appointment and my processing was on time, professional, friendly and efficient. ID arrived for collection 8 days later. Well done Home Affairs and Standard Bank! Wow.

Appointment for 9am. Arrived at 8:50 and was done by 9am.Quick and easy. Staff was relatively friendly considering theyre working through the festive season.The whole experience shows the standard of service that Home Affairs can actually accomplish.

In and out in 10 minutes, staff were helpful and patient (i came with 2 toddlers #FML). Well worth opening a std bank account for. Only 4 stars as this service is only open to South African citizens (not also permanent residents) and if your spouse is not a South African citizen make sure they bring their passport along (in case you are applying for your kids). This could of been made more clear in the Ts and Cs on the website.

This is not just another Home affairs office. It is one dedicated to online applications. If it is used that way it works like a charm. Was helped photograhs taken and fingerprints in under 10 minutes. Do not try to walk in or call it is not what is meant for. To use it you need to have a cellphone number where you can be reached, and probably an email address as well. And yes you need to be a standard bank customer.

Helpful and efficient service. Book online at least 2 weeks in advance, arrive for your appointment and out in 10 minutes. Definitely the best option if you are a Standard Bank customer. Dont know why other reviewers are phoning - that is not how it works.

I called into the branch to enquire about the World cup: competition. To qualify you had to spend 6000 rand on your credit card.I spoke to the manager, Judy, who said she would look into it and call me.I went in a week later to follow up as she did nothing. She was not there so I left a message with the secretary who said she would speak to Judy. I have heard nothing!so much for Standard Bank!

Its so hard to rate this place. Have been twice before and given up in the face of long queues and offline issues. Went for a third time and was in and out in 15 minutes! The friendly person at the reception desk said its just so random although he did say school holidays are generally very busy. When theyre offline, they cant do anything and they can be offline for minutes or hours (and they are often offline). While I was there I asked for their phone number and phoned it - they had the phone on silent (it blinks a light) at a desk no-one was sitting at; I think this is a permanent state of affairs.

Awesome service - so quick, easy and super efficient process. Staff were great and knowledgeable! What a pleasure...so pleased Im a Standard Bank client.

Acknowledging the staff at Home Affairs, Canal Walk for the most efficient, amazing service. I applied online, went during my appointment time with no delays; my passport was ready four days later and my identity document 7 days. Just collected both - the collection process took about 10 minutes! Well done!

Absolutely perfect. Does exactly what advertised. This is not a normal home affairs - if you are phoning them, you are doing it wrong. You need to make an online appointment. Went in for 2 minute aplointment, absolutely idyllic. Do not phone them - that is not how it works.

Good and quick service 30 mins in queue. 8 days wait to collect.

Way better and faster that Home Affairs in the city. It will take up to a hour but can be as quick as 20 min.

Quick, easy and painless. I did the online process and booked a day. Waited in a queue about an hour to get photos and fingerprints. Passport was ready to collect after 2 weeks.

I agree with my fellow reviewer below. Besides a dicky website (which times out very quickly), once you have booked your appointment and appear with the correct information needed, we had a very swift and fast service - 15 mins max. We were applying for passports for a toddler and an infant and the staff used cartoons on their cell phones to attract our baby’s attention towards the camera - not their first rodeo! We had an appointment for 10:00 and were having breakfast by 10:15. Definitely the way to go.

Definitely more convenient than the usual Home Affairs experience but there usually still is a bit of waiting involved about 10 to 30 minutes. Make sure all your documents are in order!

SHOCKING customer service. Please can someone update the website, this booking/no booking situation is actually unacceptable. Dont actually know why I had such high expectations for this place, couldnt even get anyone to answer the phone after two weeks of calling.....

Fast and efficient. Took literally 10 mins to process my application. Bookings and payment must be made online, so dont bother calling or trying to make an appointment in person. If you are a Standard bank customer this is the best Home Affairs office to go to.

The service is better than at the main DHA offices, while the booking system may not be all that great, the waiting time in queues is definitely better.

Professional staff. Sorted out my smart ID and passport quickly.

Fast, efficient and friendly. I was in and out in 5 minutes. Remember you need to apply, pay and make a booking for biometrics on the DHA website. If you do this, then the bank branch does the rest.

Fast and efficient should have more of these around south Africa

This phone number is not for their home affairs division...

Useless! Nobody answering the phone. Have been trying to get hold of someone to assist for hours now. What is the point of offering a service if it cannot be used?

MY ADVICE: Use this system only if you have a least 4-6 weeks before you need your documents as the average waiting time for an appointment at CW dept of home affairs (DoHA) is 2weeks and it will take 7-21working days for your documents to be ready. do your application (working fast as it will timeout) and payment online, then make an booking for the bank appointment online and appear within your time slot with your proof of application and payment and supporting documentation if necessary. The only way in which this system helps is that you dont have to wait in a long que and u either get it entirely right or entirely wrong and have to figure the missing parts out on your own. They dont fill in forms for u, u have to go away and get the online application right on your own. If you do an online booking it is also possible to select standard bank canal walk as your collection point (not sure if it still applies for collection if u do biometrics at any home affairs).Dont waste your time going there for help with the online system, theyll tell you to read the manual. They wont help with individual steps.MY EXPERIENCE: I was disappointed for what they are made out to be. I went there after applying and paying online. The place was completely empty yet they refused to capture my biometrics because they only work by appointment and if a person doesnt show up to their appointment the time slot is forfeited and cannot be reallocated to a walk-in. The lady even told me they are fully booked and process 15 applications per hour. Looking at the sparse waiting room i doubted this could be true.The only reason i hadnt made a booking online is because the site gave me a blank page for the time frame of ten days i had selected so i assumed it was a system error. I had no idea when the soonest booking could be. I went there after the online system told me going without a booking is possible... and after i called the standard bank prestige banking line for help with the payment and they said Centurion standard bank DoHA accepts walk-ins and it shouldnt be a problem. i.e. I did my homework.It took several tries for me to figure out the system entirely, from online application right to collection, and still there are glitches. And I have a doctorate degree! I havent gotten my biometrics done yet but have listed CW as my collection point . hope it works.Good luck!(BELLVILLE DoHA was of no help. I chanced going there and actually got in the doors for the first time out of 3 tries this week. they suddenly asked me for documents the online system didnt even mention nor require. The manager sat me down and used a patronizing tone that didnt explain how i could have known this, nor why the security guards randomly refuse to admit people within their working hours. Im going to try Wynberg DoHA. Please share your experience and help others. I am also going to mail the managers of the DoHAs where i have problems, as well as the Pretoria head office, and if i can, the minister of home affairs, in the hopes that their service will improve. The online reviews are enough to prove its a real problem)

Have been trying to call them for 3 days and all other branchescalling home affairs is even worse MINUS 10 stars very disappointed as always with standard bank and home affairs. very very pain full process

When i got thwre to renew my passport they asked where is my old one. But they never said i must bring it. For a countey that hates white people i cannot understand why they make it difficult to leave

Completed online form, made payment and booking. I went to the branch office and passport biometric capture was done in 7 minutes. The online form will timeout after a certain period of time, make sure you save your form regularly

Terrible! Never answers their phones, totally unhelpful at the office and unwilling to assist in anyway. The computer system. Keeps logging out and cant make a booking at the office. All in all one big fat headache.

Absolutely terrible service its convenient to not stand in a 6h line, but how can a place thats not busy at all not answer their phones

So efficient and quick. Hardly 2 weeks and I got everything.

Relatively painless and my new passport was ready for collection in a few days.

Much more convenient and professional than the other option.

Phone not answered 11.54am! Unable to login, so try reregistering and then says my id number is already registered. But cannot login. So what am I to do next?

The service at the branch itself is acceptable but one must contact the branch to schedule an appointment and no-one answers the phone.Appalling!

So simple short waiting time

Excellent. Passport took 6 days and it was so easy.

Its typical home affairs. Make a appointment, then they are offline the whole day.

They are always offline and they never answer their phone - one should at least be able to call and check if they should leave their job..... rush through in lunch time... and know that when they they get to the home affairs in Standard bank..... they they did not book an appointment and rush though for no reason!!!!!!!

This is really a pathetic branch. Ive been trying to call the canal walk branch everyday for the past 2 weeks and still no answer. You guys should be ashamed of the service you deliver to your customers. Lift your standards!!!Customer service doesnt exist anymore!!!

Phones are never answered. I called 72 times in one morning; the phone either rings until it stops, or the phone is picked up and put down again.

Dont answer phone. Usual DHA nonsense I was hoping to miss.

No one is answering the phone. How annoying is that!

Hi All, I need to change my surname to my married surname, I have a marriage certificate, can I do this at standard bank or must I go to a home affairs office,Thanks

Shocking service.

People work during the week. Why cant home affairs open on Saturdays?

Nobody answering phones we work during the day cant they be open on saterdays.

Efficient and exceeded my expectations.

Do they do unabridged birth certificates there and If so which days

Brilliant efficient service

Great service

They dont answer their phone.

Disgraceful from start t finish.

The guy there is super obnoxious

No one answering the phone, whole morning!

Quick and easy

Phone rings and no one answers

Efficient and easy

Organized and quick

Pathetic service

BOOKING ONLINE:I struggled with getting a date/timeslot for the booking at Canal Walk and could not get through by phoning. The calendar selection does not allow you to select more than 2 weeks away from todays date and kept saying there was no timeslots available. It was frustrating as i kept checking daily to try to make a booking. I figured out you first need to select todays date from the calendar icon and then PHYSICALLY TYPE in a date for about a month from now in the same format because the calendar icon doesnt allow you to select a later date. Eg. From 25-10-2021 to 25-11-2021. This will give you a wider range of dates and timeslots available. I hope sharing this info helps someone struggling to make a booking. Home Affairs needs to fix that calendar icon.