Ive had a very nice experience compared to other branches staff is friendly and security always helpful coming to assist and guide people outside. At first I had problems from my side paper work was nog right but eventually when I obtained and submitted correct forms my claim was paid out. The lines goes very quick.Abd wont doubt making use of this branch in future.

Are the ques still extremely long? I have been numerous times and Everytime I go its something new that needs to be fixed. Rather than looking at all my documents and showing me everything that needs to be adjusted by my employer. If anyone can assist what is the best time to go and get service?

This was a nightmare experience trying to get your Uif application papers processed at this satellite branch. I have tried numerous times to get in only to be turned away at the gate because of time constraints. I eventually got there at 3.30am in the morning and I was number 60 at that unearthly hour. The sense of humor amongst the crowd in the line is the only thing that kept me sane.

Words can not explain how good of service this branch gave me and my family especially during this time of Covid. Even from far as you are in the line you can see how helpful and and informed they are. They literally help each person at a time and as long as it can be they make it work. They guide you and give you guides in where to go and what is left to be done, way before you go inside just to be told they need specific documents like other places. They really do go an extra mile. And even if you have to go back again because of missing documentation its worth it. Because you guaranteed to be able to submit. And I was lucky all went fast. Just thought Id share this and not hide the other side of how well this branch works. From security to the ladies helping outside.

I just called 6 times in a row and reception just picked up the phone and put it down again to cancel my call. Government is supposed to have bad service I guess but this was just plain rude. Disgusting behaviour for a receptionist. Please employ someone who is competent.

It is 07:42 and we are still waiting for office to open

Under circumstances I think Goodwood office is truly delivering all they can. Thanks guys.

Very helpful an on point. Even if the line is long they try to help as quickly as possible. The team is extremely helpful

They assisted me very quickly and very helpful they go the extra mile

Terrible service. Would not recommended anyone coming here. Wasted 2 whole days waiting to be helped. Staff does not communicate whats happening aswell. Online service is of no use too.

Hi I was guided to claim reduced worktime benefits from one of the call centre assistants and i collected all documents and brought it in.....only to b said its not open for that benefits yet apparently still waiting for approval from Pretoria. I was told my papers will jst go in a box ....I called uif call centre again and they have no idea why I was shown away and that my application should have been accepted.

Good morning,i would like to know if I can claim UIF.I had an injury and i was at home /booked off by the doctor for more then a month. I am back at work and i receive my pay slip.I have 18 days of unpaid leave can I claim UIF for those days?

Pros :Great service , fast, informative and efficient. the supervisor is really hands- on with the flow of applications . Friendly serviceCons:•Not enough seating space•having to go back a second day to complete bank form.Suggestions : if a notice and a box with bank form can be put . So don’t have to wait in line only for a bank pageBut overall great service

I applied for my UIF in October 2020 o have returned 3 times and I just keep being told to be patient this is rediculous and the service is terrible

I rate this institution a zero!! Stood in a q this morning for over an hour. When I eventually managed to get to the front of the q I was told by an extremely rude government official that I am in the wrong q. I explained to him that this type of scenario can be avoided if there is an employee directing the people in the long q and indicating where they need to be etc. He dismissed me immediately, told me to join the other long q or come back tomorrow as they are understaffed. Being an ex government employee of 11 years I was shattered by his conduct.

Slow service and the security takes bribes. So if you have money to be assisted...you know what to do

Unfortunately not good... You have to sleep there overnight to get in... No communication with the public waiting in line up to 12 plus hours... Way too little staff to assist...

Been phoning constantly and someone finally picks up only to hang up on me. Thanx for nothing. Youre supposed to be assisting us.

Very rude and unhelpful. Noone knows what que they must stand in and when asking you get shut down with stand in the que. No person walking around to assist with general question so you dont have to stand so long. Bellville service was better and more staff on duty. Also pregnant and elderly were assisted faater.

Extremely unorganized. Typical government attitude. Always making it hard and frustrating for us to do the right thing.

I waited in line close to 4 hours to be assisted while staff took an hour lunch each during an extremely busy time, all I had to do was hand in my sons BC and sign for payment. Well when I was finally assisted I was told oh your application was worked on in December but never approved, nothing has been approved since December as everyone was booked off on leave?? Ive been 2 months without a salary!! How does gov expect you to look after yourself and new baby when they take their time to pay you for money you entitled to??

I was at this office today and the service was very good. Mr. Cook was excellent in helping me and explaining the whole process. Well done!

You wait outside without anyone informing you what is going.. Eventually when you enter they ask what you there for and without giving you a chance to speak they speak over you that guy was so rude and they refused to give his name to me.. Very unprofessional and rude no one goes there for the fun of it its monet that you work for that you need to receive now people have an attitude and they close half an hour before they supose to

Was at the Goodwood offices at 4:30 in the morning to be assisted first just to be told the offices is closed they are only doing repeat payments, no questions can be asked because they are not answering. We must go to Bellville.Yet another let down from our government!!!

I was very impressed. Went there this morning - assisted in no time by a friendly young lady and was in and out within 20 minutes. First time applying for UIF. Well Done - this is how a government department should work. Thank you

Rudest staff and poorest of public servants. Nicky is the worst no people skills and no way of talking civilized!!

Bad service bcx was here yesterday at 3:30 staff said they close and I must come todaythey open at 7:30 but staff only got here at 7:45!!!!!!!!!!!!!!

The 1 star rate should be zero.Not good to wait long and then to be informed by someone shouting from the labor office door that they are closed and that we must all go home!!! As photo on website shows they are suppose to be open. They should atleast update on website to inform all that they will not be opening at 07:30.

Fast and Friendly Service from all the staff. I was assisted by Luke who was very proffesional. And i was in and out in under 10 minutes. Great job guys 👌

The staff work quickly and are very informative and helpful. They are friendly and effecient.

For a public service department Im impressed,if only home affairs could be this efficient as well. Their response time has also been very good, I think they really care about labourers.

They are really unprofessional standing outside nobody tels you whats going on and when you ask they dont no whats going on stand for hours outside in the cold

Service was quick and efficient, even better when supervisor assist people sitting and waiting

Very efficient and super helpful. Made the process very easy

Deserve every star! Prompt Profesional service. Well done keep it up!

Standing outside in a long queue only to be told they are only helping the next 5 people in the line without any explanation...the people who work there are very rude and unhelpful

Came here just 1415 today, armed with my book to read whilst anticipating an average 45 minute wait, typical of governmental depts. To my actual delight and almost disbelief, there were only 3 people and I was assisted immediately. The young lady that helped me was courteous, friendly and knowledgeable, which made the experience even more pleasurable. It felt like I was at a private service provider that cared about me as a client. Maybe I was lucky in that I first registered on UFiling and then brought in my additional documents for verification, but still, well done Goodwood Dept of Labour satellite office. I will be back and please keep up not only the good work, but also the great attitude and work ethic.

Efficient service! No dilly dallying and staff are very helpful. It is also on route of public transport. Limited off-street parking is available.

Most pathetic service Ive ever encountered. 1 star rating is too much.

Terrible telephone service, Ive been trying to call them on the number but no one answers. Heard such good things from friends but sorely disappointed at the telephone service. Thumbs down!

I dnt even want to give them a star koz thy dnt deserve it .i have been trying to call goodwood labor department for at least 4 days nw every morning an before i leave work but no 1 picks up.

Long lines but service is fast, go early in the morning or around 12 to ensure speedy service.

Probably one of the best labour centres around and some of the people are excellent and go beyond their duty. However, it is still department of labour so expect some senselessness.

The lines moved quickly and the 2 ladies working there are relatively efficient

This place was closed by 3:45 without explanation or notice.

Cannot agree that service is all that fantastic.Was there on one day, but they stop taking applications at a certain time and was forced to return the following day and was nearly not helped again as I wad in the queue at the cut off time.It took a lot of begging and pleading to be assisted

Very nice place best ribs in western Cape efficient staff

Very friendly and helpful people assisted me working here

Their lines move fast so waiting time is minimum 30 min

So far the service was good. Did not take long to claim UIF.

Very friendly staff and very quick service for a department, queries were resolved first time

Wont even bother to voice my opinion suppose to open at 7 b:30 if you get people still arriving at 7:40 what does one expect not a great service

Though the quees were long but the service went quicker. Department needs to go digital and save time .

Quick service. Ive never sat for more than 20mins.

Service faster and better than the labour dept in bellville. The lines is not too long.

Have all your documents ready to avoid going back and forth. Go around 2:30pm for less queues.

Telephone service is pathetic, no one answers

Fast and efficient service.

Phone today 100 times no one answer the phone. Very.very bad. Poor service. Its time to appoint new staff. To lazy. Old staff must fall!!!!

Not so crowded and they r efficient

Good Service !!!! The Bunch working there reminds me of The Fast & The Furious!!!! Thanks for Excellent Service when I needed it !!!!!!!

Took someone there to claim for UIF and they took less than 20 minutes to finish

There no communication. Waiting for more than 2 hours to be told come next week with no apology for time wasted

Very quick not a long wait

Was helped within 10 minutes. Friendly staffThen had to fo back and helped by different staff. Very unfriendly.

Staff are professional and very helpful !!

When u go for payments it takes u less than 10minutes in the queue

They can be of better service

Awesome staff very helpful

They were professional and speedy

Really good and quick services

Not busy. Quick.

Appreciated the short queues.

I just wish there was a little more urgency to help people but other than that the people were all friendly

Good service and not busy

Quick and effecient staff

Government, at their own pace

Very long queues / staff getting to work late

Very helpful staff

Friendly and very helpful

Not always full and good customer service.

In and out within 30min.

Arrive early if you want to be helped

Hate it the stuff is so rude

Very helpful

Very slow

Fast and friendly

Was closed due to flooding

Queues long and had to wait in the sun

Somewhat crowded. Archaic behaviour. Staff need to up their attitude and processes. Way too much to and fro!

Good service

Service is ok

Poor customer service and the people is not helpful

Totally unmotivated people.

They do that things on time

Never answer their phones

Quick and easy

Its o.k.

The best of a bad bunch...

Poor service