They dont answer calls and the waiting period is ridiculous

The service is extreamly poor you get sent from que to que there us no organisation or direction ther own people dont even know what is gowing on. Absoloutly no structure and this is sapose to be a goverment fersilety that says a lot a bout our goverment

The service was great once I was inside however, I stood in a que from 5am and only literally got in at 1pm!

Terrible they not very helpful and dont answer any of your questions. They just down right rude. We go there for help but they just not helpful at all...

Try phone 5 times all ingage

NOT OPEN TODAY (10 Dec)! How difficult is it to keep your online info up to date? Will re-open on Monday 14 Dec only.

Excellent service so far, even during the pandamic. Yesterday for the first time the department was closed due to a Power failure.

Well from the Staff Service was Overally Good, from the Door and the Consultant wasVery good . She didnt seem bored to assist me , she happily answerd all my Questions.Waiting time was too long, too short staffed for the number of people who turn up to be assisted. Which simply explaìns why i have waited for almost 4 months and my Application is not yet processed.

The long line is those they come to check after submitting the documents, some they have Case Nr which says they have to wait for 35 days like mine. While the massage didnt show that I have to have ather document must be sign by the doctor. Thats make a delay .

I arrived at 7:40 and was registered by 9:40. Having your paperwork 100% sorted is essential! Make sure your employer does their side properly issuing you with a U19 form and that you have your bank fill in the UI 2.8 form. Take your ID.

Standing in a queue for an HR to complete a one page document that gets dropped in a box.

No stars for any government department. its like they are in competition to be the worst servicing department. The phones will ring for hours before anyone answers and when they do eventually answer you get transferred to another line where the chances of your call being answered ...lets just say you have a better chance winning the lottery.

I must give credit to their stuff👌

Services was oky

The public servants at the cape town office is very helpful....but for a few who really believed that they are in a seat of power and treats people like backward children

I want to know why does it take them so long to process your application if all documents E correct. Phone then they say nothing under your name

Poor we need a better solution to deal with peoples problems there

Even after doing an online application you have to hand in documentation at their offices.You wait an entire day in line, just to be told to go home because they are under staffed.Why can’t we attach our documentation to our online application?If people chat to each other less here, lines will go faster..Understaffed should not be public’s problem? We pay their salaries!

As some one said, it is easy to complain, but all I can say is that I had a wonderful experience at Dept of Labour, UIF offices in Cape Town at their Parade St. office and at their Riebeeck Street office as well. The staff were friendly and professional. I can easily give them a 5 star rating.Roy Page

Very very poor service, aspecially now during the lockdown 👎👎

Mothers with their babies goes to the Dept of Labour for their maternity benefits, I strongly feel that the dept/government could at least cater for them by having a baby changing station in the ladies toilet. I mean you sit so long waiting to be helped and ur baby needs to be changed as well.

No one ever answers the phone. Dont even try to call them. Lol 😂

Was easy to find. Parking is a problem, since its in middle of town. My visit took all of 20 minutes. 15 minutes spent unnecessarily in a queue at a counter with no signage for information. Was directed to 2 counters for maternity UIF. The consultation took all of 5 minutes .It helped that I had all my paperwork. That was my 1st visit to the Labour department.

It is so easy to complain and much more difficult to commend when you receive a good service. I visited Dpt of Labour Cape Town for the 1st time on the 2nd of July, having already heard all the horror stories of bad service at government departments I really lowered my expectation. To my surprise I was attended by a lady called Nomawonga, she was welcoming and professional, she made me feel cared for. Even when there were issues with my bank form she directed me to the nearest bank and told me to come back straight to her and not queue when I get back.She kept asking if I understood the next steps as she explained to me. I have not experienced this kind of service in a long time.I commend you sisi Nomawonga , you gave me hope that there are still people who care and do their jobs diligently regardless of who they serve. Keep up the good work, your employer is lucky to have you. Thank you very much.

Officials dont work. Only 3 people doing things very slowly. Today someone arrived at 8:20 got served at 13:25.Edit: That was in March. I never got served (they stop working at 15:30). The problem is that people are let in but not told that there is no hope of them being served!I went again in May at 07:00 (queue all the way down the block), the doors opened at 7:30 and the officials started working at 8:00. There seemed to be more of them and I was done by 10. They were very polite in my interactions with them.

They failed to inform everyone they only open from 8th June. 200 people outside had to go back home.

Very bad experience, Long ques and bad service, Not open

Shocking. No one answers the telephones. Signed for the 4th payment 8 days ago and still have not received an explanation.

Went to apply for maternity uif 2 weeks before baby was due (18 Feb) and have been sent up and down at least 6 times because every time I go back theres new forms to be completed or something isnt to their liking... Ive now been there at least another 5 times or of my own to check up and everytime they promise me a new payment date.. Baby is almost two months old and still no payout!!!Also one afternoon when I went to check, while I was still pregnant on my last (39 weeks) they put me at the back of the normal massive queue to stand for almost an hour and when I got to the front of the line the one lady who works there asked her colleague why did you let more maternity through, you said youd only help 5 for today and now theres 7 of themWtf??? I mean we are mothers that need to look after our babies and we are treated like this its disgusting !!

I went to the UIF offices and was helped immediately by the enquiries desk. My forms were filled in an was told they were perfect, but the person serving me said I had to get a UI 19 form from someone I had never heard of and I should come back, so never submitted my claim. I was told I could go to the Simons town branch which opens every 2nd Wednesday which I have done twice now and was told to go back to Capetown, which I did and was met with the deadly snake queue! I decided to try and go back, but coming from Simons town to Capetown is a almost impossible task for me at the moment, so I guess I shouldnt bother cos I know that once I make it to one of the booths eventually they are going to want me to go to another place and queue again, I emailed the documents through but they want printed copies, blah blah blah.....

In one word,PATHETIC! No wonder their rating is as bad as it is. They have no respect for the women with baby’s waiting to be assisted. One person on duty and yet has the audacity to take a tea break (which is understandable), however no one to relieve her. No one coming around to check if you have the correct documents/ paperwork and each staff member is nonchalant about what’s happening. They can’t do their job but expect a full salary end of month. Absolutely worst place I’ve ever experienced in terms of waiting time. Well done city of CPT. If I could I’d rate it 0 stars but it wouldn’t allow me to post this.

Staff is unprofessional, talking however with people service is bad

Service is excellent.

Take too long to capture your details went there Thursday as had already enlisted online so only had to hand in dockets. No sign of them being captured

Are the the telephones being used as desk ornaments? Ive been trying for days to contact them but no one answers. Emails are also ignored. Their service is abysmal.

As much as you hear bad complaints of this place.. I had a good experience got all the help I needed friendly stuff indeed.

A little slower than expected

Today at 08:26. People queued right around the building which is closed!!! No one knows whats going on and there is no one here to help anyone. Disgraceful!

My trip here was not terrible at all. That might have something to do with my having printed out the forms and filling them in before I got there. Its conveniently located near enough to Eastern Bazaar so I could get a soul-restoring lunch afterwards but thats for another review.I walked in, asked where I must go to drop off completed forms, and was told to join the queue. The queue that snaked around and out of the UIF offices. No, I insisted, I was told telephonically I didnt have to join a queue. The chap says hes worked there three years and I have to join the queue. I say no, and walk inside to the Help Desk; the Help Desk consists of two polite gentlemen attending to every sort of query under the sun for the people in the snaking queue. I look around the room and there are benches of around 40 people (who have already been to the Help Desk) waiting to be served at one of the 18 or so stations. Problem is, I could make out one (yes, one) person at one station, so the 18 stations were more for show than anything else. Nonetheless, I plucked up the courage to ask one of the Help Desk people (who was busy with someone else) if I could just drop off completed forms here, half expecting to be shouted at jumping the queue. Instead, he paused, asked his colleague, and they decided it was correct, and took my form and off I went.Relieved to not have to wait more than five minutes to do the drop-off, as opposed to waiting in the queue for probably an hour at least. Nice service, but come prepared! Having said all of that, and I will probably regret saying this, its not a bad Labour Department office to go to.PS - I went Monday 18 July at 1pm.

Ive been in and out at this place since December last year and still waiting for my payout for maternity benifits. The one branch bad mouths the other but no one seems to actually help. Ive been trying to get hold of the cape town branch for days on end but no one seems to answer. Pathetic service honestly. Almost time for me to return back to work from my maternity leave but still no payout

I went in to the department of labour to sort out some forms and i must say that although the lines were long it went quicker than i expected and the guy that helped me was friendly and professional despite all the negativity you hear about this place, guess i was just lucky 😄

Been calling them and no answer at all.

I have been trying for months to submit documents to Dept of Labour Cape Town without success. They do not answer their phones, emails do not go through, no fax numbers, nothing. Can someone please assist me as to where I can submit our UI19s? This is just crazy, not being able to get hold of anyone from this government department.

Very bad

Does well considering the circumstances. And lack of funding. Have to que an hour or more before it opens as they are overloaded/underfunded

Im standing in front of the building...doors are close and the number does not exist. What?

Servics is slow

Really inefficient. There are 15 counters manned by 6 staff. When asking if claims can be submitted online, Im told that claims that are submitted online are unlikely to be approved, what kind of answer is that?

Overcrowded

Poor service

Worst than a day hospital and the staff take breaks when theres no replacements slow services too

No one ever answers the phone

Extremely Slow