This was such a frustrating and sad day. This was due to the treatment we received at this facility. I had a sprained finger. On arrival there was no clear procedure. After being screened in a tent situated in an old hanger. I eventually end up in a waiting room. Where a security guard then refers me to the back off the seating arrangement. After much frustration due to no clear means of urgency or order. I understand that Hospitals have a lot of emergencies to deal with. But when several patients needs are not being met or even clearly communicated, it becomes frustrating.After me and a few other patients went to get blood pressure taken and communicate our conditions. We are referred back to waiting. During the course of which I witnessed a gentleman groaning in agony. He was waiting before I came and I left after waiting over 3 Hours and not being seen to my satisfaction. Another older gentle misunderstood the line procedure and was moved in such a disrespectful manner. The security guard proceeded to kick this mans wheelchair break mechanism in an attempt to fix and move him in his wheelchair. This behaviour was appalling, especially towards a senior citizen.I left out of pure frustrating pain and anger. Another middle aged man was suffering and when our wait in the purgatory of a waiting room proceeded into the evening he proceeded to curl up in a blanket and sit on the floor against the wall. This to him was more peaceful than his prior hours of discomfort sitting in plastic stiff seating arrangement.As a youth it worries me. I see close to no compassion in the way the security handles patients. Numerous workers and guards giving no regard to covid precautions. Having facemarks at their own leisure. The empty hallways poor hygiene and overall bad atmosphere has me concerned for the peoples who cant communicate their struggles. like the gentleman who was bleeding from his shoulder using a washing rag to stop the blood. Who was then led along the stray path of checking himself in and having to wait in agony. Truly HeartbreakingI hope the hospital can attend to the peoples needs. In these trying times we expect more from our government.

I am truly disgusted as I was told by my wife about how inhumane and rude the staff and the security treated her. One star is way too high. She was told by the nurses and doctors to shut up and they forced her down while injecting her to make her fall asleep. Security is just as horrible making fun of patients in their face. She told me how badly they handled other patients aswell, they didnt do anything as her fellow patient was going through physical pain, they told her voetjek as she asked them for help. I am truly disappointed and I hope that they replace the staff or close down this hospital as soon as possible.

I am very disgusted by the service of Hospital.I arrived at the hospital at 16:30 a relative of mine was discharged, the doctor has called me to come.Upon arrival I informed the security that i came to fetch my discharged relative gave them the Names and said they will inform the ward that we are there to fetch our relative.After a long wait the morning shift staff never attended to the matter and left which was 18:00pm then and we had to wait again as the securities were also going home. After asking for help i called the hospital admin to check for me if my relative is ready and i was informed that yes he is discharged. 19:30 I received a feedback from the security that he will not be discharged due to the fact the the Day Shift Nurses didnt collect his medication. Imagine having to drive all the way for nothing. I am really disgusted by the way they operate.

I had my vaccine administered there. Not only was the staff friendly they were also very professional in the way they dealt with their clients. Social distancing was strictly adhered to as well as adequate seating for the less fit patients. Seats were cleaned between each move forward to the next. Also appreciated the 15min waiting period after your jab ,to make sure you dont show any negative side effects. I arrived at 7:30 and I was about the 12th patient ,vaccinations started at 08:00 and I was done at 08:30. Very happy with the service to say theleast.

Long wait, at times, on a sloping ramp, for covid vaccine. Quite cold. Service was wonderful and friendly. Disinfectant spray was used every time we changed seats, but the armrests were not sprayed.

Hosp quick and effective. Toilet facilities for people waiting outside zero. Please do something about it.

One star is too a high rating for this appalling hospital Everyone from the security to the nursing staff is inhumane!!!!The security and nurse( if she is even one) was highly unprofessional and forcing my mother to get out of the car for her temperature to be taken ?? its a medical emergency and they insists she needs to get out. my poor mother spend one night there vefire she was transferred to a 1000 times better institution( Brackengate covid field hospital). they left her unattended from 8pm when they switched off the lights, no water,no food, no medication only oxygen, she cried out for help and no one assisted...i mean realy why join the medical professional if you are cold hearted and if you have zero compassion for another human being, God help them the day they or their family is in a life threatening ill position.its a disgrace that our hard earn taxpayers must pay for the salaries of inadequate people. This place makes me sick!!

Very good public hospital. The staff is all friendly and helpful.

The staff at New Somerset Hospital do their very best to help everyone as best as they can. The Covid 19 vaccination ward is also running extremely well and making every person as important as the next. I use the Green Point Community Clinic and only can rave about the staff and sisters especially Suster Nawaal who always comes with wonderful help all need to be rewarded more. Angels

Security outside is RUDE!!!! So unprofessional. Dont come here if you have an emergency, youll suffer through in the waiting room

Long waiting time just for medication to be given how can someone wait for 5hours just for medications to be given to him? A doctor discharged my wife and signed all the documents so what was left was only for the nieces to give her the prescription medicine that doctor said then we have to wait for 5hours?? 😩

I just came in now because The Doctor that diagnosed my ulcers issued a date of return for today.. when I went to the waiting area the ladies but the desk. they told me I dont even belong there without even bothering to check my card or what was said by the doctor then they continued chating to each other ....

My daughter Gia gave birth to Tayah on mothers day at Somerset Hospital. Special word of thanks to the doctors & nurses who made her stay and the actual delivery, such a beautiful experience. You are all this grandpas HEROS X

Very unfriendly security by the reception area. Came in with a medical emergency patient around 10pm by Uber and they asked me wait for in the cold rain. Thank God I ddnt also turn into a patient as well. There is always a better way of dealing with fellow human beings especially at such a reputable hospital.Health practitioners within the hospital are doing such a stellar job only to be watered down by security personnel treating people like trash.

I want to take this opportunity to thank all staff of Somerset hospital I was for the first time admitted at a hospital but I must say the service a got there for all 7 days was amazing and great experience specially to all the Dr doing everything in there power to save lives I have to say u guys are doing brilliant work and the world needs Dr like u guys cos not only u doing your job bt going the extra mile I honestly once again take this opportunity to thank each and every staff member working for tht amazing hospital and i hope tht this message will be noted thankz from your dearst sharmill adams

I gave birth to my daughter on Mothers Day at Somerset and was blown away by the exceptional service & treatment I received from all medical staff on duty. I wasnt left alone for longer than 5 minutes at a time. Had incredibly supportive nurses & doctors that brought my daughter into the world with the utmost care & truly the best bedside manners I have encountered. Having given birth before at a private mediclinic, I was really fearful as I didnt know what to expect this time round not having medical aid anymore, I can honestly say I received the same level, if not better than I did years ago at Panorama Mediclinic. Thank you to all at Somerset Labour & Maternity ward- I was blessed to have been taken care of by you. Thank you. xxx - Gia (Da Silva) Janeke

I did not think we still have people with UBUNTU until I spoke to mam Sweetlina Madlamini at reception at the New Somerset Hospital.On Tuesday 4th May, mam Sweetlina assisted my now late brother who was stabbed. He gave an incorrect name and when she called my grandmother she didnt know the person she mentioned. I called the hospital and she assisted me and you could hear from her voice that she was assisting me from the bottom of her heart. She went the extra mile to ensure that she described him for me as I explained to her the situation. Even though she could not tell me on the phone that he has suddenly passed she made sure I felt the urgency of the matter.I would really like to thank mam Sweetlina if it was not for your patience and love for your job we would have lost a family member to a different name like many that goes missing.I thank you Mha God bless you.

Why is there no one answering the phone. What is the number to call for accounts

Empty parking bays not congested as before Corona time

One of the older government hospitals providing an excellent service.

This place is now in a sad state. It has been allowed to degrade to shocking levels. If this is meant to be one of the best hospitals in Cape Town then we are in deeper trouble that we originally thought. The attitudes of some personnel here is so bad but consistent with people in government service.

I took someone into the tramma unit last night to get help for drug addiction.I found the staff to be very polite and helpful.It was the best service I have ever experienced at any hospital.thank you to all for your professional service and help.

I took my son there to the ER and he says friendly service an staff also the er was nice and clean he stayed for 3 days his ward was also nice an clean. Thanks to doctors an staff for looking after him.

Nice building. But inside?

The Somerset Hospital in the Green Point area of Cape Town, South Africa opened in 1864 and has been declared a provincial heritage site. The hospital replaced one of the same name in Chiapinni Street, which had been founded by Dr Samuel Bailey in 1818 as the first civilian hospital in Cape Town.

Can only say thank you to the staff,,,, had 2 operations this year and I am alive and well because of their competence

Also a great hospital, but no one answers the phone

My 20 year old son who is transgender needed to have an oophorectomy. Right from the start, Somerset hospital staff were caring, informative and sensitive. Arthur, our son, could not remember all the names, but spoke to everyone including the cleaning staff who were friendly and efficient. Arthur did mention Helena, and said she was extra attentive and even whatsapped him after the procedure. I do hope the staff see my review. Its very comforting to know that your vulnerable children are in good hands. He is home and in excellent shape. A very big Thank you. Annette le Roux, Arthurs mom.

New security rules due to Covid is shocking. No system, rude security, not wearing masks with very little regard given to anyone suffering or needing medical attention.

Poor service. Sies. Picking up and putting down the phone before a person can speak. Someone can be dying and your employees and receptionist do that.

When the nurses on duty dont even know if a patient is in their own ward - you know there is a problem. I have called twice today and on the first occasion a very rude nurse answered the phone and immediately spoke over me cutting me short stating the patient wasnt in that ward - then proceeded to cut me off mid sentence and transferred me to some other dept! I called again and could barely hear the nurse (a different one this time) talking - with staff shouting and laughing in the background. I was told the patient was in fact in the ward but that the doctor still hadnt done his rounds and seen her yet and that I should call back later. I just called again and spoke to a nurse - I think the same rude one who transferred me this morning - this time she just kept saying call again tomorrow and then put the phone down on me! Clearly shes one of the bad eggs. On a positive note - I called back earlier this afternoon and spoke to a very professional and friendly Sister Maguma who said shed pass my number onto the doctor and hopefully the doctor would call me in the morning. So at least there are some professional and courteous staff working there.

Im very impressed by the efficiency and calm manner of labour ward nurses during the pandemic. Its not an easy task to deal with a ward full of frightened moms without their partners ,. But my housemates baby was born on the 4th of July naturally , my thanks to all the staff and doctors. Further than that theyve assessed the risk of post natal depression and s are taking steps to ensure that she gets the support she needs . Baby and mom are still in hospital as baby has jaundicebut my thanks in advance for looking after them both and well done for an amazing job under difficult circumstances.

When the WC Government hospitals doesnt know what was decided regarding amended visiting times, it really is enough to wee any one off.

Shout out to a Rockstar surgeon Dr Katie for doing such a wonderful job on my laprascopic cholecystectomy always gonna be grateful for your beautiful bedside manner and genuine concern you have. Thanks for putting my mind at ease when I was worried and answering my question no matter how silly they were at times. NEW SOMERSET HOSPITAL always had good experiences here.

Abulution facilities , disgusting. Nurses on their cell phones, Night staff unable to give any patient feedback, rude and unhelpful. The security treat patients and the people accompaning them with total diregard. The only friendly person who new any batho pele principles was the telephone receptionist at the exchange.

Having a child here can be a traumatic experience for some.And the fact that fathers can not be in the room with the mother giving birth shows the evil protocols.

I went in for an induction on the 25th of June 2020,we started the induction on the 26th and I gave birth to my beautiful baby girl at Somerset Hospital on the 27th of June. The staff were very friendly and professional, it was clean and I am so thankful for the experience I had here.

Although I think this is a good hospital. My mother passed away here without me next to her because the visiting hours are strict. 2 hrs per day means your chances of being there when a person you really love passed on are very slim.

I was very happy with the service at the antenatal department, Shipley. The sisters and admin staff were helpful and friendly, and the doctor who attended to me was absolutely stunning and so professional. I received very good antenatal care and advice. The only downside was the the excruciatingly long wait... My advice is: take a book, fruit and sweets to snack on, and get there before 7am. ..even from 6am if you can.

Most disgusting service ever! Emergency room is full of naked male and female patients milling around. Staff sit in the middle chatting whilst patients wait for hours to be seen. Beds are rusted and broken and are not even wiped down with disinfectant between patients. Filthy and disgraceful. Staff only there for a salary and not because they truly care about the welfare of patients. A patient got no attention, so sat up at the end of the bed and peed on the floor. Staff just sat there looking at her and telling her sis, why didnt you call us. Yet, when she was calling, they all ignored her. Staff that work there should be ashamed, treating patients like cattle!!! DO NOT GO TO THIS HOSPITAL

My experience when I gave birth was good. The staff was friendly, the maternity ward was fairly clean. Two stars down because of the bathing facilities which were insufficient, hot water ran out by 6:30 am. Then they discharged me without giving my daughter her first vaccine, had to go there twice as they apparently forgot and only my Pediatrician noticed on my daughters health book for her first check up. But all in all, staff was kind and the maternity and labour ward was clean compared to the horrific feedback I got before I went there. The rest of the hospital is not so hygiene though.

My 70 year old mother fell and broke her hip and was taken to Somerset Hospital. The doctors, surgeons and Physio department staff were very good and helpful, but the nursing staff on the 1st floor are atrocious.They allow a mentally unstable patient to roam freely through the ward harassing and accosting the other patients in the ward, resulting in physical violence.My mother who is unable to walk herself to the bathroom has waited well over 30 minutes for assistance from the nursing staff after repeatedly asking for assistance only to be rudely ignored. I had to call the Matron to assist. The food is almost in editable and the ladies who deliver the food are rude and abrupt with the patients. The tea and coffee is pre-made in big pots and sorry for you if you do not drink milk as they refuse to make tea without milk.It is a shame that tax paying citizens who are not able to afford private hospitalization are subject to this kind of treatment.One star each goes to doctors, surgeons and physiotherapy staff.Two stars lost due to incompetent and rude nursing staff.

Its a nice hospital with great service better than a private hospital

The hospital is clean, the staff are friendly and efficient and eager to be of assistance to each and every patients.

Worst experience... Been having chest pains, for about 3 weeks. Went to doctor last week tested blood. She prescribed meds (the bad cholestrol was 600% higher than it should be!!), and said if the spray under the tongue doesnt help to please go to emergency. I waited 5 days to see if meds would work... It didnt so I went to emergencies on Monday night at 6:45pm. I only left between 4-5am (to be expected, thats not the problem).There was only 1 dr and he really didnt want to help me... He basically told me Im waisting his time, as I shouldve gone to the day clinic! Even on the doors (for those struggling to understand basic logic like yourself, dear doctor) are pictures for where to go for what condition. As Im writing this I still have chest pains, but apparently Im considered a green code case.I have to go back for my blood test results and was told that I will have to wait it out the entire time again until they have time to give me my results... BUT I know for a fact if he wanted to he could get it for me, as someone I met there that night had her results within 20min the following evening from a different doctor, and she was also told to take Panado and go home... And BTW from the results she is flipping sick!!! He told me Im abusing the system the government has put in place... Why because Im white? My husband lost his job a while ago, and we could afford medical them, I have an autistic child and cant afford medical/even treatment for her as everything is super expensive with special needs. We live in same house as my mother. Etc etc, not that I needed to explain this to you, and I didnt, dear doctor, but you were so shocked when I told you that I did pay to sit there. You thought I jumped the gun all for free... And only after you heard I did pay something, did you even bother to draw blood...If I could give this experience -100 stars I would. It didnt even deserve the 1... And this is not just me. I befriended a couple of people while waiting, and NONE of them got the help they needed!!! Literally NO ONE!!!!!!!!!!!!!!I asked to be referred, because all over the walls are posters for patient rights... Yes you sit long enough to know those posters of my heart, word-for-word!!! And he refused! My father, all his brothers and sister, their father and mother, all have died or have heart conditions, and all revolving around the same cholesterol issue as mine... And he still didnt have enough motivation to write me a referral.You dont deserve to be a doctor!!! I understand your working conditions are tough, you were there alone, blah blah blah, but your lack of humanity, care, bedside manner and all together treatment is SHOCKING!!!!If anyone cares I have his name, in his handwriting. Just cant make it out. Didnt ask him for it in person as I was too upset and in so much discomfort, but still Im classified as something similar to a bruised toe.

I spend 5 days in NSH where I underwent Radical Prostate Removal.The reception took plus minus 5 minutes, bed and ward prep, say 20 minutes. Ward was clean and tidy. Floors cleaned mornings as well as evenings. ( Even the curtain rails were cleaned). Meals, although not fancy but presented tastefully, and clean.Staff super friendly and kindhearted.Only negative were the movements of night staff, banging of doors and loud_ mouthed.Overall my stay at New Somerset Hospital could be described as really pleasant, and I thank them for theirKind and thoughtful nursing me through this tough time.

> The Doctors & Surgeons are Phenomenal!!> The Daytime Nursing Staff are Friendly, Helpful & Very Competent. > The Nighttime Nursing Staff -- well, if you dont need their assistance then you should be fine. However, if you do need ANY assistance from them - GOODLUCK!!!

At first I was served fairly well, but when I had was told to wait for a doctor I waited for more than 2 hours, ridiculous....

The 3 stars are for doctors and nursing staff in bickersteth ward. Very kind and helpful. The waiting room and emergency rooms are a mess. Sitting for many hours without any help. In emergency room no order sick people laying on floors full of blood vomit and naked people roaming around. I had to go open a file jist to wait another 30 min while ladies sitting behind computer not workimg chatting and taking selfies while im in pain. Disguisting behavior for hospital no sense of urgency. Had to also wait since 2 o clock upon arrival till 5 am next morning to get a bed.

The worst hospital ever, i was in labor and the nurses where completely rude, not everyone but most of them and they bathrooms are extremely disgusting, bloody pads laying around everywhere, this was my worst experience ever, I have a fear of hospitals now. I have more to say, but I rather leave it there

I will never come back

I recently had a miscarriage and went to New Somerset hospital. What a nightmare. I arrived at 8h00am and left there at 16h40. I waited 2 hours to to get my discharge and sick letter. The staff just has no interest at all. They take someone having a miscarriage so lightly as someone who goes there for a cold or flu.I dont get why they cannot see to patients who need it more urgently.The maternity ward in the other hand is awesome! My sister gave birth there and it was a great experience for her.Casualty is the worst. Ive seen a patient die there because some so called doctors dont their jobs seriously. They took an oath to always help and assist where they can, but that certainly is not the case at this hospital.The things you need to improve in:1. More helpful and friendly staff2. More prompt and effecient doctors and nurses.3. The waiting times! This is ridiculous!4. Catagorise patients accordingly and see to those first who really really NEED it first!Come on Somerset Hospital! You guys can really be better than this!

Doctors and staff fail to assist me in my time of need. We have an emergency my brother broke his leg and is in so much pain. No one is helping us or telling us where to go. The doctors say they on a 10min break

My 5th star is for the food sliw down on cinnamon please the food is inedible becoz everything is cooked with lots of it however my 4 stars goes to the staff. Hats off to you. You treated me nicely when l was giving birth there.

Good service my operation was successfulDR NaidoDR Whiteall the ENT specialist, thank you so much, even though i had to waitnot to forget sister O on 2nd floor shes so amazing

One star down for waiting 5 hours to be attended to, while it was relatively quiet. Place is very clean and service from Dr Dausab very professional. Thorough check and proper diagnoses - all worthwhile.

Many thanks to Sister Khohliwe and her team .Sunday 02 Oct 2016 our daughter was born and immediately they managed to diagnose the heart problem my daughter had.Today she is a healthy beautiful girl.Keep up the good work..

Rude obnoxious staff, ignore patients....make loved ones wait in a freezing cold drafty open building, staff and security are rude and unhelpful at screening tent...no chairs provide ed for waiting loved ones....

Bad service very bad

I am beyond disappointed and disgusted in the lack of interest the staff have with the patients at this hospital. Besides the fact that this hospital so dirty and unhygienic, their trauma section is the worst Ive ever seen in the Western Cape hospitals. Sheets on the beds does not get changed. The floors are dirty, the hall ways stink, sick patients laying on broken and stinking chairs and Ive seen one person laying on the floor.The Drs NEVER gets back to you with reports or results of your condition. They will speak among themselves about your health and condition but tells the patients NOTHING. They dont come back with a solution on how to get you better, they only give you medication and off you go after spending more than 24 hours in trauma or waiting 10 hours with an appointment.Are these REAL Drs thats actually seeing to us or people pretending and being there to get paid and have not a care in the world about their patient.I am STILL waiting on my results for the biopsy that was done a month ago.I am furious!!!

I was with my baby at the Barkly ward. In the morning they chase all mothers out because they want to mop the ward leaving their sick babies crying their lungs out.Its not a good feeling as a mother hearing your sick baby crying without anyone trying to console them.When l asked about it they said its their so called ward rules,those rules really suck.

If I could zero stars I would. I did not plan on giving birth at this hospital in 2011 and was taken care of at Al-Nisa Maternity Ward but due to complications an emergency c-section was necessary and Somerset Hospital was under my area for some reason. It was the most horrific experience of my life. The nurses were rough with me and my baby when we had some difficulties breastfeeding, to the point that I broke down in tears. The hospital was filthy, the bathroom was flooded in water, there were cockroaches everywhere, even on the bed myself and my newborn had to sleep in! On my first day I was bleeding due to the surgery and my sheets and myself were soaked in blood and they took their own sweet time handing out sanitary pads etc. I felt ashamed and embarrassed to be in this hospital and my heart broke for my baby when I saw him on the cockroach-infested bed. I broke down in tears. This might sound like an exaggeration but it is all 100% true unfortunately.

Excellent

Doctors are willing to help and assist patientsMy concern is that they can assist only if u are very very sick when u cant walk u cant do any thing by ur self for example I bring someone there they just give him or her panando 2days after I took him or her back and they can see on a folder that this patient was here but nothing they can do by the 2cond time why they didnt see the problem on the first time I blame those first nurses that they attend petients before sending them to doctors Im so hurt broken

I have the best and most beautiful and memorable memories made at NSH.I had surgey on a comfortable warm table it was neet and tidy, the warm and welcoming staff everyone on board i will never forget, was just exceptional💕😘. The anaesthetist (female) was expecting and she was just loving. Doctors and the assisting staff in surgery were all just the best (night of the 17th-18th 00h00-01h58June 2017 is a night and stay to remember all thanks to the hospital and its staff).The stay was just a vacation away from home🤗🤗🤗, so much appreciation to everyone for it all.To mention the day to day staff who came to assess and assist and examine to the kitchen staff and lady who came to serve, all of that does not go unnoticed it is so much appreciated, keep up the excellence.I got to take home my beautiful Baby Boy 💕💕💕And my beautiful memories!!!!🤗❤I will never Forget it. 🕰⏰🕰⌚🌍

I have been phoning the hole day since this morning..Its either the phone just ring and when the receptionist decide to answer they place me on hold like really...My husband has been in a car accident this morning the car burnt out completely but he jumped out of the car moving car paramedics rushed him to Somerset..I dont know what his condition I dont know how bad his injuries are..Cause they dont answer the phone 😠😠😠😠

One or two hickups but otherwise great service. I guess it also depends on your own attitude. Great thanks to dr Richards and his staff!

Must get a ceaser but had to wait almost whole day for a bed and then my husband was told to be here at 7 on the day of ceaser He ended up waiting for 8 hours without a nurse or doctor even just to let him know whats happening but no one said or did anything I will never want to have a baby here ever again in my life and I will not recommend any friends or family to attend this hospital

It was an awesome exprience to be at summerset labour ward my wife gave birth on 26 august 2017 , they gave us more than just special treatment they have skilled staff who so passionate of their job , they helped us a lot everyone there was welcoming and loving from the security , the cleaner s ,shop keepers,the nurses and the doctors i really appriciete great services being delivered there at summerset i would personally recommend anyone in werstern cape or anywhere across the world who would like to be helped at summerset to go there they will no regret,i would like to extend my gratitude to werstern cape government and everyone who works torwars the great service delivery at summerset hospital

I loved it

Zero stars by the way.....8hours no help

I have been both an in-patient and out-patient since 1st Jan 2013. I will remain an out-patient for another three to four yearsI take this opportunity to place on record my appreciation for the dedication, compassion and professionalism of, particularly, two of your Departments and their employees. They are the Radiology and Orthopaedics Outpatients DepartmentsThe lady running the Radiology Department has, from the first time I met her, been not only focused and dedicated to her Profession, she has always found time to treat me with good humour and encouragement, even in some dire moments during her dealing with me. Thank you does not begin to express my gratitudeIn the Orthopaedic Outpatients Department you have an outstanding employee, too whit, Mr RossHe, too, has dealt with me from the beginning of my treatment within the Orthopaedic Department. From my initial Surgery to the repeated, periodic removal and replacement of full-leg castsNot once during these procedures did Mr Ross display impatience, incaution or hesitation in his dealings with me. His concern and ability was apparent throughoutI was fortunate in having him instruct me in the correct preparation and usage of the leg brace I am currently using. It had not been worn properly for two weeks prior to my asking Mr Ross for his assistance. I was shocked at how badly I had been using the brace, but Mr Ross was patient and accommodating in his instruction, not only cleaning and dressing a wound caused by improper use, but going through a step-by-step demonstration of how to correctly situate the brace, and in securing it safely and soundlyMy thanks and appreciation to Mr Ross for his caring and concerned attitudeMy best wishes for Christmas and a great New Year, and I shall return to both Radiology and OOPD on the 17th January 2015

Most horrible service ever at a government facility, 5 hours nd still waiting to be helped ( assisted ) at the emergency unit. Staff and security are most unhelpful and sitting on their lorrels. Improvements needs to be made at this facility to support and assist our people more. Totally disgusted!!!!!!!!!

Their labour ward needs to be shutdown. Its filled with incompetent inhuman doctors.

The worst hospital ever!! Totally disgusting and pathetic staff !!!! This hospital should be shutt down!!!!

The service its so slow and poor in the hospital of summerset we spent more than 6 hrs not yet been served and there is a lot of confusion in all staff members

Excellent help

They never answer their phones

Poor service, you have to wait for more than 12 hours to see the doctor. Sad

Sat whole night at hospital with my brother then when baby was born he could not go in to see his child because the nurses told him he as the father must come visiting hour to see his child because he was not in the delivery room with he her mother was I think that is very wrong of them to deny him that wright as a parent

I work here of course

Service is terrible...I sat for more than 24 hours waiting for a doctor.

Acceptable

Helping when the need arises

Horrible service

Gets the job done.

Visiting Blanche in hospital.

Heard about ghost stories at this place

I got rushed from Alnisa to Somerset Hospital & the nurses are horrible if i should actually name & shame its most of the nursesI begged gynecologists & some students to stay with me just so i can go through my pains without being insultedGynecologists are great at this hospital but the nurses are exactly like devils this was the worst after care ever from these nurses....With all the bad nurses in this hospital it might aswell close unbelievable ugly nurses