Mtn zevenwacht mall has very unfriendly consultants, opening times on the door is 8am but when you get there they say its 9am.the consultant does not even greet their clients, just said in a rude manner, WE OPEN AT 9AM, HOW RUDE!!!, simple client service etiquette is to greet before you ask on a rude way. Very unprofessional, ended up going to cape gate mtn

It was quick and easy just frustrated that I had to go into MTN to pay my account because my debit did not go off and suppost to go off the 1st May. I understand the public holiday but its been 3 days already.

Bad no help at all for 2nd day on weekend offline

Was not happy with zevenwacht mtn at all was there had to wait long as thr was only 2 consultants whn I finally got to see a consultant he gave me a bad service. All I wanted him to do is just to set my phone and u bock all the blocked numbers and see if the settings was all right as I couldnt receive any calls or msgs from contacts tht wasnt saved to my contact list. He insisted that it was right and sent me on my way yes I had to fix my own settings as it wasnt done by the consultant. They are very unfriendly and unwelcoming never again will I go to tht store

Great customer service from a friendly and professional consultant! 😊

Great ISP and helpfull branch.

The lady security was rude. And service slow.

Was not assisted because I bought my Mtn online, so they dont assist on online purchased staff

The worst service you can get from Mtn. Myself and 2 other family members were turned away on different occasions with contract issues they didnt want to help with. Only to go to another mtn where they helped us swiftly with no problems. And thanks Bryan for you poor service you make mtn zevenwacht look bad. Thats from 3 family members that knows your name.

Poor service.Waited long just to pay account.No Leadership.Computer systems toooo slow.

Very unhappy waiting outside in the line when inside 1x cashier when out coming back with coffee other x2 busy to chat the one coming back with coffee saying next and help me am 63 year had a back operation and I feel to cry from pain .I just say thank you and walk out.I feel why didnt she first help me before go and buy coffee

These people in the store need more training when it comes to customer care, and service quality, always busy on their phones que outside and busy talking, l dont understand if the client apply for a contract they dont even inform you whether u qualify or not if you call they dont pickup the phone, eish the service its extremely poor

Long queue outside.

My to go place when Its time for my cellphone upgrade

Bad service and no quality

Ive never been satisfied with the service I get in that store, Janda is very rude to customers. Prefer calling the call center either than going back to that store.

Why cant they pick up the phone? and is there a number to get a hold of any of the management in store?

Excellent client care service! Janda going the extra mile for her clients. Well done store

Spacious

POOR SERVICE. NOT THE FIRST TIME!!!

The service is great but the staff today were a bit slow.

Mtn Zevenwacht, gave us great service

They never pick up the phone when u call them that is poor service i wish i c an give an zero star

Not so friendly staff.Always jampacked.Long wait for service.Needs a better service

Helpful staff

Love it

They were super friendly and Brian went beyond his duty to assist me

Horrible service! 6 months down the line, no router, yet they still deduct! Ive cancelled it 2 months ago, yet nothing is happening!! Absolutely nothing!!! I pay for something i dont benefit from! Really??

This place is always full and busy. The staff are knowledgeable and passionate. Ive had bad experiences with MTN in the past, but these guys rock!

Weak

I have been trying to get through to this store since last week and they simply dont answer. Do you want my business or not?

I have taken an upgrade in March this year that was for a note 4. The handset was faulty and we took it back on the 1 st July I then called the repair center and they advised me I should get a new phone gave me a ref number I went back to the store a week after that the store adviser told me that no note 4 In stock they would have to source me 1 out they would call me back no call back 2 nd time went to the store still no note 4 available adviser tried to call around and find me 1 they had 10 in canal walk she called adviser in canal walk not aware of the 10 would check and call back I was told I would get a callback again no call back today on the 30 Of JULY I HAD TO GO BACK IN THE STORE AGAIN TOO BE TOLD AGAIN NO STOCK and I should go to the diff stores thats availabl at which is ridiculous I have been patient for almost a month now this is really pathetic and such bad service to have been such a loyal customer over years and to be treated like this Appalling.I have now been without a phone for a month had to use a an old phone

Cellphone store that dont answer their phone, dont know warranty procedures and minimum waiting period of 30min for in store service. taking people for a p05s man

I have been calling for the past 6hours non stop and still no answer. Not good at all. Service is really bad.

Awesome customer service from Brian, always going that extra mile.

The worst place ever to go they can help u with nothing there bad service people working there think they own the place

Careless and not very helpful

OMG... 2 years later and still nobody answering the phone.

I cant believe the poor service I have received at this store.

The worst customer service..

Lack of communicationWhenever I called the shop could never get through I had to physically go inHad a contract approved I always had to go into the shop to get updates when I was promised I will be contacted

Soperior customer service

I echo what the above user has said. No answer!

Ashley is amazing!

Not bad at all

Great service

I have been trying to call for days, this is pathetic

Pathetic Service!They dont even answer their phones!Their customer service sucks!

Tried calling..............hello somebody there..........halloooooooooooo. Terrible service!!!!!!!!!!!!!!!

Ok

Bought a phone and the consultant gave me the wrong specs and upon returning it after discovering it later i was told that they could not exchange it as it was my fault when i specifically told her which specs i was looking for upon request.