I bought a Samsung Cell phone for my wife at about 19h50 on the 3rd October 2021 and I paid cash for the phone. On Wednesday the 6th October 2021, the phone just switched off on it own and we couldnt switch it on for about 3.5hrs but eventually it came on again, only to switch of again the following day on the 7th October 2021. This made me extremely upset and I took it back to the store the very same day on the 7th October 2021 to have it exchange or buy something else and was willing to pay the cash difference but they refused, even though the sales person managed to switch it on again and testing it and saying this is always a software issue with Samsung phones. They said that they will package it and send it away after filling in all the papers and making copies of ID and receipt and inspecting the phone , which was as brand new , since the time we received it but they will let me know when they or whoevers coming to collect it but up until now I never had any feedback from them, 5 days has subsequently passed and I never even had the phone for a full 5 days and we have yet to have any feedback from them.

Tristan Crowie the Cellular Specialist at Hi Store Canal Walk gave me excellent Service. He was fast and efficient. He also answered all my questions tat I had. Very pleased with my visit to the store.

Good place to see whats trending and get new outlook. Must be willing to walk&walk but worth it. Once a week or 2nd week definitely

Very knowledgeable staff well organized and helpful, the store was so clean.

I had to edit my review based on the fact that I bought a mobile phone over 3 years agoWas convinced by the assistants to get insurance and now that I am claiming its been over 3 weeks that the stores consultants namely Cynthia and Andy giving me the go around.TFG went into business with Finrite not me but I am the one having to go through the hustle and dealing with Finrite. I am tired disappointed with the entire service

Friendly, helpful staff and in house brand phones at remarkably low prices - I got a very user friendly phone for R999

Sbu was very helpful. Truly is one of a kind. TFG is lucky to have such good employees.

Incredible service by Mikial, great individual who advised expertly so we could make the perfect choice. Loving the phone bud.

Range of shops. Best shopping in Cpt. (Sorry Waterfront)

If you want cellphone essentials at a non-fussy price, go to hi-store. Highly recommended

Further too my message below. Dodo managed to rectify and book in my laptop.Absolutely critically poor service. I have complained before but you dont seem to get it. I got completely ignored by Jaycee - Id been waiting at the counter for quite sometime...another client came in and she went to serve her. Dodo tried to alleviate the situation but the damage was done. Ive brought in an ASUS laptop which I purchased 4 months ago. The CD drive does not open/work. The keyboard is giving a tin like sound. The drive is growing increasingly bad. The battery is losing life rapidly. I will never purchase from your stores again.

Sarah at the hi store in Canal Walk gave me such impeccable service and was an absolute star!

Friendly staff with great customer service an awesome store

Very impressed with this store and their service was really fantastic.

Good service, due to covid there is a bit of a wait to get into the store, but the service is great.

(The one inside the Foschini store) Poor service. We were being helped simultaneously with another customer. As a result, the salesperson couldnt even explain basic information because he was so distracted. Other store staff seemed to think it was a joke when querying him on these things. Very unprofessional to say the least.

Beautiful place to be , adhering to Health a nd safety protocols

Wade was excellent from the time we arrived till leaving.Super friendly and very efficient

Never has stock and if they have it doesnt work

Its nice place to visit

Hi Canalwalk have friendly staff that are willing to go the extra mile. Very helpful to satisfy the customer. Product support is not so great, but I guess the issue lies with the suppliers

Pathetic service!! I paid R1400 for a Xbox controller, a month later the trigger is sticking, I take it back and they say they cant do anything and I must go to Microsoft but I bought the controller from HI, never again shall I waste my time with the unknowledgeable and unfriendly staff. The staff made me feel like I was trying to get a freebie when all I wanted was a other control as the one Im currently still sitting with is faulty. As seen on the picture, I dont even have it that long.PS, one can only return Microsoft products to Microsoft if it was bought at Microsoft

The Service was Ok Dodo kept his promise we bought the ph. Cash R26999.00 I ask the Manager no discount or maybe a gift she tells me no at least if you so cheap give the customer at least a pen or something small for the amount you spending poor managerial service.

My service with Keanu was 👏 he was professional and offered great advice on products that I was looking for. The other gents were quite helpful as well.

Hi Canal WalkStaff was helpful and friendly and assisted me quick and easy. Everything was done thoroughly. I was assisted by Asheeqah.Great service

I would like to give my credits to Keanu for the best service he rendered to me. You guys had a good customer services.

Bought a Samsung Fit2 which would not connect to an Android phoneWhen I returned it the guys credited my account and took it back without any issues and I brought another android watchThank you guys for all that you do and for the assistance you provided to my wife when the Samsung did not workWe could do with some of your service up in JHBWell done

I got a great service from Kenya. Was very helpful, explaining everything into details.

Excellent customer service

Awesome service and great advice

Keanu gave me great service in the purchasing of my new phone. He explained everything step by step and made sure I understand before moving on.

Ralston the store manager were a great help to me with one2one contract for my wife cause there were a miss understanding and he were very helpful towards meThank you sir for your service

Wow today In hI store from century city I received a wonderful service from mr Keanu he did a great job for me, shout out to him👍👍

Staff was friendly and helpful

Good assistance from staff and good Covid control

Not well stocked with variety items.

Absolutely amazing customer service received from Keanu and store manager, Ralton. I bought a defective product on Saturday. I called them today and said Im not prepared to Uber all the way back to Canal Walk to do the swap for a new one. Keanu arranged for the product to be brought to a Foschini store closest to my home. He probably called me 5 or 6 times to update me about the arrangements. His manager Ralton did the trip with my new laptop and met me at a store close to my home to do the swap. Im very impressed with their service. I cant even be upset about the defective product , because their service was so great. Thanks guys!

Keanu gave me the best service very kind and attentive to my needs!

Service is good

Wesley was very good with the product and give very good advise. Thank you

Amazing customer service!

Farley and the rest of hi team was so helpful and the service was excellent 👌 👏

What a pleasure dealing with friendly, knowledgeable staff! Wade was very helpful in serving us while mobile phone shopping. He was patient & took the time to understand our needs & made excellent recommendations. He is a great ambassador for the brand & I highly recommend this location for all your tech needs.

Great service. Hands on

Covid-19 protocols in every outlet.. Food court extreme Covid-19 protocols.. Proud of how South Africans protect their fellow mankind..

Friendly, service centred staff

Friendly helpful service.. thx

Over the years we have had the worst experiences in tech and sales and after both my phone got stolen and my daughters broke in the same week we were not looking forward to phone shopping. We went into Hi and immediately got great service and a great deal on both the phones with complimentary products. We were helped by Andre who is really good and gave us sincere advice on what phones we should get in our price range. He also set up our phones for us while we went out for a quick pizza. When we left canal walk we were both very impressed with the helpfulness from Andre and the easiness of the whole experience. Thank you so much!

Great service

Good service positive attitude and honest just a group of awesome people

Keanu gave us the best service. Thank you

Always excellent service from sales staff!

Great service

There is no assistance by door, and some employees take their time to get a job done by talking to each other. No times are indicated to when the store will be closed because they closed earlier than the rest of the stores, therefore there were a few conflicts between the customer and the staff.

Bad service staff was standing inline for over 30mins justvto be told there is no 65GB memory card

We experience a great service by Kenny.

Nice layout friendly helpful staff

Rush die was amazing and very helpful!!!

Friendly, quick and competent.

Sarah was the 💣

Great service

Best service from Keanu at Hi Canal Walk. *****

Tried calling now, they ignore the phones :-(Apart from the phone issue the service there is superb the times I have been there and staff is friendly and helpful.

Is 0 stars not an option please???? I took my mobile in for repairs on 2 December 2019....this was a warranty job...did not have the receipt but gave them the statement with indicates exactly when purchase took place....I called 2 weeks ago, salesperson advised he would get back to me, never did. I called this morning again only to find out that the phone is still with them and was not sent for repairs yet, supplier closed on 15th Dec and will only reopen on 6 Jan..So they could not manage to locate the receipt for 2 weeks and no-one finds it necessary to contact me....This unprofessionalism is unacceptable

No Xboxes in stock even though the website says they have in-store stock.

Helpful, friendly staff. Great deals. Great service!

Excellent service from Ralph

Friendly staff and customer service is good

Very nice but expensive place

Amazing

Ok not that great staff in stores rushing 15 min before the time to close doors

Good service and helpful staff

Friendly service and knowledgeable consultants

Very good experience. Staff very friendly and very helpful

Great customer service

Excellent service

I took out a Toshiba tero-bit on 27 Feb 2017 and in Jan 2018 it stop workingI went to Hi store in Canal Walk on 15/01/2018 and spoke to one of the associatesThey had me Im past the 6 months warranty they cant help meThis is not 1st time there things I by buy them is faulty u just bought a small speaker if R400 in October 3017 and input of it where u charge the speaker went inThe store associate of Hi advised me they cant help and then I advised do I paid R400 for nothing and he said yes nodding his deadI then went to Computer mania as the associate from Hi told me too in case its just my cable of my hardrive that needs to be changedI was advised by computer mania there is a 1 year warranty for Toshiba the manufacturer.Which Hi store in Canal Walk new nothing aboutI then called Hi store on 15-01-2018 and told them about 1 year warranty as I paid R1500 for that Toshiba 1 terobite Hardrive on my American Swiss Account.Told them about year warranty and to contact Manufacture Toshiba to get a new hardrive;since then no call was made to me its new the day I bought my ToshibaWhere I cant use it as the Hardrive itself is done nothing wrong with the cable as computer mania tested it out.Very bad customer service as Im always a customer buying at that store coz of the quality they have but now for most of the tech i buy by them becomes faulty so quickly.Now i loose all my data on my hardrive anf waste R1500 on a hardrive tht is suppose loose for years.Im never shopping at the Hi store in Canal Walk again i rather buy my tech Cash.

It very nice

Great store with friendly staff. Keep it up guys.

I loved the place

Great vibe and good range of products

They didnt have much variety

Great service

The staff is incompetent as well as the manager.Had a bad experience with one of their products

The girls normally help most of the guys just hangs around

Huge range of techno gadgets

Staff not very helpful

Loved it

Hi Online

Friendly staff

Busy.

Cool guys

It is a phone Shop

Best shop thanks