Worse branch visited on all 4 occasions. Last two visits, I walked out without even being served. Employees are just to busy engaging with each other in a QUIET SHOP, not even busy. South Africans just do not get it. If there is no business there is no business to keep open = less staff needed = job losses. So many people are but only wishing to have a chance at employment. iT IS TRAGIC TO SEE THE POOR SERVICE AND EMPLOYMENT in general in South Africa. CELL c AT THIS BRANCH, ONE OF THOSE PLACES, WHICH AMPLIFY IT .

Very very bad communication. Staff sits and play on their phones, poor customer acknowledgement. No sense of knowing wgat they must do on how to comnunicate with you. Poor poor service. Lack of Management and customer service for sure.

Poor customer service. Staff lacks product knowledge.

Absolutely horrendous service and management. I suggest trying any other branch than this one.

Most incompetent staff member I have ever dealt with. I have always liked your branch regarding service but that clearly changedPlease educate staff on information on your deals in your own promotion leaflet.All I asked was to find out information regarding a Laptop in the leaflet as no specifications are listed.I asked the sales person to see if he could find out for me as there are various models of that specific laptop (processor ,storage space etc)He bluntly said no, I even went as far as asking him to phone customer care and he said they wont help.Well, after I left I went to call customer care myself ,explained my enquiry and was put through to technical support where a gentleman listed allllllllll the specs of the listed item.I am really disappointed in the lack of service as this situation could easily been dealt with. Dont thumb suck and rather find out if you dont have an answer than losing customer.

Always the best service.

Very helpful, friendly and professional

Fast efficient service

SHOCKING SERVICE!!!! STAY AWAY!!!A celebration of incompetence and untrained and uninterested staff.Pathetic customer service. An absolute waste of your time.

Good day from this morning I have post this on Hello PeterWould just like to write a review on the unprofessional customer service I received from Cell C Tygervalley Cape Town Branch. After receiving an SMS from Cell C to visit for upgrade my existing 2 Cell C contracts I visited the Cell C Tyger valley Branch for the noted. As we are in Covid Restrictions this branch only allowed 1 person in at a time wich was the only good return on the visit. After the required testing and covid information completion I was asked to wait for the previous customer to complete and leave. After the previous customer left the lady at the only operational counter first had to attend to her personal items on her cell phone, up un till another Cell C staff member had to indicate to her that clients are waiting on her. From here onwards it went from bad to worse as firstly just to get to the actual contracts I got with Cell C had to be dragged out of the staff. After this session and me requesting to see what similar upgrade contract can be offered to me …..the response were that as they are low on stock of cell phones it would be better if I come in when they get in stock, but they don’t know when they will get stock …….Surely then Cell C should not waste customers time to visit their branches ……..With me noting the unsatisfactory service received I requested to see the branch manager. I noted to the manager my dissatisfaction with the quality of service they provided and that they will force me to go to the other cell phone companies.…….. To my shock his response were “well Sir then go to the completion” ……Not to say that without further communication I turned around and left the branch. (Think the managers Name was Linton date 28-06-2020 time at 11h10)

Yep , its true .They never answer the phone . It is as bad as that.But neither does customer service when you phone them.Time to move to a different company

The people at this store do not care about their customers. I have always struggled to get whichever issue Ive had at this store. Today I had a particularly unpleasant experience. A person named Clynton spent 45 minutes to try and convince me that the cause of my issue is not his problem, and even became aggressive towards me. This behavior is utterly unacceptable.

Avoid this store like the plague! I found out on my latest upgrade that my number/contract was never transferred over to my name, strangely only the banking details for the monthly debit order is mine. So after having spent 90 minutes in the store the last time, after 3 years they have still not fixed the problem. Incredibly useless!!

Never answer the phone...

It is Saturday and 13:17. Store is closed. No signage on the dis to say anything about why it is closed or where the next place is to get info. Poor customer service

Techlinally they dont deserve the 1 star, horrible customer service from start to finish. DONT choose cell c s you service provider. The dont RICA your information and the phone number youve had for over 15+ years needs to change at your charge because of their incompetence.

Very good service.

TERRIBLE service

Do not go to this store if you expect service. Went in for an upgrade, phone was out of stock. Consultant said he would phone me as soon as they have stock. Week and a half went by and no word, so I went there. First the consultant looked down at his phone twice before finally realizing I am not going away and he needs to do something. We inquiring about the upgrade I was interrupted to ask who helped me. I did not take down the name. This it seems was my mistake as the consultants does not have the ability to pull up my paperwork I have signed already. Then a 20min dance of disappearance by the consultant ensued popping out again to bring me something more to sign. I was not offered the sesrvice of moving my sim, nor my data to the new device. I was told the absolute minimum of my new 2YEAR CONTRACT and send on my way. POOR POOR POOR service. Please CellC, fire all staff at this store, they are ruining your reputation.

Worst service ever received in a Cell C store. I went in to do a simple sim swap. Apparently Cell C does not accept foreign identification and it is against South African law to do so. Now I cant do a sim swap for a number I have had for several year. Manager and consultant are both incompetent.

Poor poor poor they dont repair your phone and when you get it back there is no boxs no charger no repairs done and they dont even know wher my other phone is that was handed in for repairs

They never answer their phones. Dont even bother calling them.

Staff was helpful. Plans were cheap especially for international calling.

Nobody knows what theyre doing at this place , will rather go without my phone than going back there.

Will be nice if the phone is answered

YOU ARE A CELLPHONE STORE! FIX YOUR FLIPPEN PHONES SO PEOPLE CAN CONTACT YOU!!!!!!!!!

Why do you guys even have a phone? If yoi never answer?

Waited fourty five minutes for assistance

Horrible, never pickup phone, cant wait to leave CellC!

Unprofessional and the phone is NEVER answered!

No answer when you call the store...??????

Visited the store 15 Mar 2017 at about 18h30. Thabiseng assisted me; she was so professional, friendly and answered all my questions. 2 thumbs up for Thabiseng!