Comtech Networking Solutions

Stay far away!!!The reason for the one star review is not due to the following of the terms of reference but rather due to the unfavourable nature of the terms in Comtechs contracts used.The reason for the one star review is to alert other potential customers of this and that they should be wary of what they sign. Most competitors offer much better terms and much more favourable to the customers, especially when it comes to terminations. They accept the fact that it is a free market and dont hold their customers to ransom when they want to terminate.We have terminated various other agreements with various service providers nationwide, including yours. All terminations were dealt with professionally and without any threats or trying to hold us to ransom, except yours.It just shows, choose wisely when you decide on a service provider.

Excellent service with very helpful staff who are well trained and have a good product knowledge. We had issues with our PABX after terrible storms and they sorted it out promptly. Great technical team too.

Excellent and efficient service.When we do have any problems with our phones it is normally solved the same day and if not then first thing the next morning. Would definitely recommend them.

Very good service!!! We had a major issue with our Conference Calling Facility which our previous provider could not resolve. Comtech sent out a Technician the next morning after I phoned them. Problem sorted within an hour! I will definitely move our PABX system over to them as soon as our current contract expires.

They offer great service to the customers, they also have a beautiful reception area that gives you a good view of their company

Excellent service, our phones were resolved immediately.Well done Comtech Networking Solutions Team.

ABSOLUTELY AWFULWe have been leasing a Siemens HiPath 1120 PABX system from Comtech Networking Solution. In 2013 we had to call out Comtech Technicians 6 times to resolve persistent problems with the system.Our initial agreement with Comtech was renewed in January 2013. But, unbeknownst to us at the time, the HiPath 1120 Pabx system was made redundant due to “end of life” by Siemens in 2013. I.e Comtech supplied us with an obsolete unit. We have an internal memo from Nashua dated 19/11/2012 advising that the unit Comtech supplied us with was to be phased out in March 2013. As of March 2014, Nashua advised that there would be more spare parts for the unit Comtech Networking Solutions supplied us with.In 2016, we had non-stop problems with the unit. In total we had to call out Comtech’s Technicians 12 times during the year. Technicians would fix one problem and then and then create another one. (I.e. Current calls would be disconnected when another line rings etc.) As of January 2017 the problems with the unit have not been resolved.In addition, Comtech’s Technicians have advised us that there are no spares available for the Hipath 1120 PABX. Their customer service is horrendous, particularly from Stefan, Comtech’s Technical Manager who is arrogant, unhelpful and belligerent.Comtech wants all call outs to be paid for even before the Technician arrives, even though the fault lies in the outdated system and was not caused by us.We were told in 2016 by Comtech’s Owner Beverly that they did not want us as customers. We were told to go directly to Siemens for help. When we asked Beverly for Siemens contact number, she told us to go and find the number for ourselves and then simply put the phone down on us.If you want a system that works with backup and good customer service, stay away from Comtech Networking Solutions.- - - - - - - - - - -My response to the owners comment:The contents of my complaint are indeed factual. Please refer to your call out logs. We still have a pabx system that is not functioning. I am a busy small busienss owner and I have better things to do with my time than sit around and make up stuff to put on HelloPeter. We have made numerous calls both directly to Stefan and Beverly with no help other thatn basically telling us to get lost. If you want to resolve the problem, of which I am certain that you cant, your admin team can call us and setup a time to come to our office.When I posted this review on Google this morning, there was only one other review by Helen El Hamier posted a month ago. At the time there were no positive reviews for Comtech. I am amazed to see that it has taken you a month to respond to Helen and now there are miraculously a couple of one liner positive reviews!

WORST SERVICE PROVIDER EVER. Illegal debit orders off our account, and refuse to pay the money back