Very slow customer service. We waited for 2 hours while the lady assisting us at the store waited for customer service to pick up the line and process our application, only to be sent back to complete another process independently. So unprofessional.

Worst experience.It took us 1 week to do something that they guarantee takes 2-24 hours.The person who helped us was FIFI and CHARLES.One week and they could not open nor register. Everyday you have to go back to beg as if they are doing you a favor and not taking your money

One Star is a compliment !A contract was taken and canceled in the second week of January. Four months later I am still being debited for a device as well as data usage, For a device that was returned to the store in the time allocated yet the sales rep and the store manager refuses to help in any way. Who do I contact for further assistance as the workers of the store are never there and the manager swears and shouts at us every time we call him saying that it doesnt concern him. The sales reps name is Thuso and the Manager is David

I was assisted by a guy called Tebogo God he is so unprofessional ,also their manager David it took him a whole month to fix what Tebogo did. Mtn i am not happy with this Mtn direct. i hope you do something about this store ,please do a review the store.

Small store with not enough staff-however when finally assisted-they were good-on the ball and knew all the ins and outs to get what we wanted done smoothly. Kgomatoso was awesome in transfering all the data from the old to new phone and our sales rep(Charlene) was outstanding. Go direct to her to get things done pronto. Good recommendations with no pressure for things we didn’t need. Paperwork is tiresome, surely as a modern technology company there are better ways of doing this?

Absolutely useless. My phone was stolen, so I bought another and went there for a replacement SIM. The consultant was Simphiwe. Tried every day for 3 days to get the SIM activated, but the phone still didnt work. She kept saying she had escalated it and to wait 24 hours.After 3 days I called MTN helpline and they sorted it out in less than an hour.

Efficient and helpful

I was assisted by Shadreck, a young guy with the kind of dedication that made me smile. He knew what had to be done and he found his way around the systems with ease. Not only that, he demonstrated adherence to company rules. A pleasure to deal with, well done.

0/10.Absolute Rubbish.

Waited for 40mins only to find out that the speaker/recording called my number which was B061, but it cant pronounce B so it read E061 whilst there are other tickets with E numbers. Only 5 consultants to assist at least 10 people in queue. Terribly annoying. One would expect better service at a branch like Sandton City

Excellent & friendly service received from Simphiwe Mahlobo at the MTN Sandton City Store. This store used to have a reputation for indifferent service but thanks to staff like Simphiwe, all bad image is wearing away now. Keep it up!!!

Large modern store with a variety of cellular and other electronic products. Excellent service by friendly and well trained staff.

The customer service is absolutely appalling. Been to the store over 3 times to receive my refund. Moreover, the manager is nowhere to be found. MTN, this is disappointing and concerning.

Wow wow wow!!! If you want to see Xenphobia in South Africa, that’s where you need to go. One of the ladies over there, bluntly told 2 French guy and a French lady to go and speak their language outside. She had an altercation with one of them and as revenge simply told them that if they want to speak in their own language, they will not be welcome in “her” shop. “Her”shop? Seriously? So on top of being overtly Xenophobic you also gets confused as to who really owns the shop??

Thank you Simphiwe for the lovely service. Super friendly lady

The service there is appalling. As a customer for years I’m extremely dissatisfied with the treatment

Absolutely terrible service. 4 counters open but they cannot assist with a contract renewal. Nothing but horrible service from Mtn for the past 4 years

The service is exceptionally slow. Will definitely not make use of this MTN shop again

Worse experience, after being told that the package we were signing up for included the data and phone that I wanted we signed, then start receiving 350 mb on what was supposed to be 15 gigs a month, went In to query and told were liars by Malome and his colleague Sonya, we were scammed by these people and they have the audacity to argue and Accuse of us lying when they instructed the package to sign for and provided other wise, he even forgot to rica and activate the SIM card for the contract ,I would never sign up for 350 MB’s but whatever to get the signature I suppose is their only agenda, after seeing these reviews I’m wondering how these people are still employed, stay away, contract cancelled moving back to Vodacom because of these scammers, will escalate further as fraud was committed,Saying a contract provides something that it does not is a lie and a scam and I will not deal with the liars and scammers at mtn Sandton city. You have been warned

The worst service that you can possibly imagine. They have a ticket service system which is a waste of time, their entire ethos is based on poor and pathetic service. Whilst waiting 50mins for no service all one could hear in there was customers complaining about them billing incorrectly. Clueless organisation. If you are not with MTN do yourself a favour and stay away, look at their 12 year low stock price and in conjunction with this kind of service- it all makes sense now.

Incredibly slow service. Staff seems frustrated and not eager to help

Absolutely shocking ... inexplicably frustratingsigned a new contract completed all docs waited for sim and activation, then found out the next day - RICA was failed!!! How counter productive can a store be??? Stopping earnings is the most ridiculous thing for a business.This staff and store deserve a negative rating.

Excellent service received

Its just awful. The after sales service is even worse. My record is being on hold for support 6hrs 40mins (and then I got dropped). Please dont waste your money or effort here. You have been warned!

I did the whole application process,signed everything and was not given my phone. Then they tell me I need to cancel the application and start againAlready frustrated, I tell them to cancel.Today I get charged for a new phone which I dont even have and I call the call centre and they say it was never cancelled.I dealt with the assistant manager Charlene and with Thabo who was the sales assistance.I am extremely upset and disappointed.

The store is the worst level of service I have ever experienced in my life. I switched over from cell c hoping the process would be seemless, I was horribly wrong. I had to go to this store 5 sperate times to sort out issues I had with my phone, and every single one of these issues should have been resolved on day one had the person just done the application properly. Theyll promise to call you but never do. They duck and dive when they see you enter the store. Abosulte digrace.

The store is redone but I always find myself waiting a longtime for help and the staff dont seem that interested in helping.

They not very helpful and ignore the ticket system. I followed process, got my ticket but yet they help people who walk in before me.In addition, two consultants sit at their desk and dont even help me.

Only rating it one star because theres no option to give it zero stars. The in store service is terrible and its impossible to get hold of this store over the phone. They never get back to you and they just make it impossible to get anything done. This stores horrendous service is the reason Im going to port every single one of my contracts to another network. Terrible representing of an otherwise good company.

Really poor service. Over an hour to get a sim swooped out .

Manager of the store extremely unhelpful on the phone and then cuts the call while we are talking. Is this the service we have to accept from MTN. SHOCKING !!!!!!

I dont like going to that store because of the service you receive from the employees. They act as if like they are doing you a favour by attending to you. I dont understand why are there so many people on shift, who just sit, are busy on their phones and talk to each other, when you walk in they are not there to assist, instead they continue with their conversations. I didnt know that you have to take a ticket when you walk in, I waited hoping to get assistance but I ended up leaving the store without being assistant.

Absoluteley dissapointed with Mtn Store in SandtonCity. The consultant misinformed me and needless to say, time wasted and nothing got done. No apology from manager. Please avoid this store if possible.

MTN are charging for changing their billing cycle mxm

Just bad customer service. Not willing to help you.

Went in this morning to apply for a new contract, as i needed one urgently. The consultant tells me they offline and will capture my application once they online and email to me for signature then forward for vetting. I hear nothing from them, i call in again around 11 I am advised that they are now online but still i have not received the application for my contract.

Poor service, I had to wait 5 days to get my phone. They told me they will call me to come fetch my phone but I had to constantly call them. Im really disappointing :(

Absolutely the worst shop I have ever visited

Nobody answers the phone number listed.

It has been a week since my contract was approved and I am still waiting for it to be put live (not sure of the correct terminology).I have phoned the store several times every day because the store does not bother to follow up on my behalf. The assistant manager does not even bother to return calls.I would never deal with this store again and in fact, I couldnt be bothered to remain with MTN.Clearly they dont need customers.

Just forget about going there. Bad customer service.

Dont bother visiting, this is a franchise store, meaning anything you want done is more hassle than going to MTN itself and they charge you for things that MTN will do for free. For example, as a contract customer, MTN will upgrade my SIM card to LTE for free, but franchise stores charge R130.

They dishonestscamsters

Useless as usual- phone numbers on the web and no one answers ! The voice mail gives an alternative number and the number doesnt answer ??????? Flippen irritating dealing with this useless provider

I would give a zero rating to that store as there is no improvement to the service. Unfortunately I can rate a minimum of 1 star.

They answer the phone and put it down. Very poor service.

Bad disgusting service.

Poor service , if you can even get service , the wait is a minimum of 30 minutes

How do you downgrade a one stare rating?

What an awful experience! Please whatever you do, stay away from Shadrack, one of their employees! He is the worst!

They tell you they will call you when you open a new contract they dont you will wait a week before you will find out if you will get your phone or not

Great service

Really terrible serviceNo one ever answers the phone here - NEVER.

Phone Number listed NEVER gets answered!why list a phone number tat is never attended to

Useless useless useless

Terrible pricing and service

Cellular contracts

No one ever picks up this number!!!! Why list it?!

Shocking service.

This store is useless.

Listed number not functional

Just cause