user
Nonnas Italian Kitchen - Sandton
139 West St, Sandown, Sandton, 2031, South Africa
Appearance

Comments
Om
Review №1

Food is fine, not authentic Italian though. I have eaten better. Bit on the pricey side. Nothing extravagant. Thy dont sanitise the tables and seats if you dont ask the waiters prior to seating. Bottle still water is R45.00.... now thats a rip off.

me
Review №2

I have been ordering takeways from Nonnas for years and I have always loved the food. However, this past Saturday, I had the worst dining experience at this branch. My starter never arrived as the waiter, Gibson, forgot. These things happen so we told him to cancel it.Then we received our mains which was horrible! The pasta was raw and sauce was terrible despite waiting over an hour for it. The customers at the table next to us also had the same issue. We also needed to walk to the kitchen to request utensils and condiments as our waiter did not bring any.Our waiter, Gibson, also didnt think it was necessary to apologise for any of the above and this service shocked me. After the horrible food and service, we tasted the food and decided to just take our food home. We just wanted to get out of that place after 1h40mins there. The cherry on top was realizing, as we walked out the shopping centre, that our food had not been packed properly and it had completely leaked out into the bag. A complete waste of my money as I could not eat the food. I called the restaurant from the car park explaining and the leaked food. Spoke to Freddy who didnt care. He told me that the owner would call me on Sunday - I am still waiting for the call.I was once a loyal customer but I will never step into this restaurant again. Please dont waste your time or money at Nonnas.Update: I STILL waiting for a call from the owner, Zain, 2 weeks later. I guess Zain doesnt care either. Perhaps we should all take our money elsewhere.

Zi
Review №3

Had thee oiliest lasagne ever. Had one of the most average steaks out there. Literally just the pizza that apparently is nice.

te
Review №4

Ordered a salad. Lettuce was yellow. Ordered a steak sandwich. Extremely dry. Service was ok

PS
Review №5

Food preparation was faster than usual. Large selection of square pizza 🍕. Non alcoholic beverages. Halaal establishment. Nelson Mandela Square, your culinary journey continues. Your table awaits. Social distancing is maintained. Tables are sanitized. Staff are friendly

JO
Review №6

Tasty fresh food😋 ....TERRIBLE SERVICE ...when they are busy & have another function @ square they cannot cope. Waiters have way too many tables to see too. Portions are good,the way the restaurant is spread out ,to get the attention of your waitress is very difficult. Expect a long wait for supper. We are here for over 1hr 30 min & mains only arrived now.wife had the prawn pasta very tasty but very scampy on prawns in dish like 4 pieces. Lasagne is tasty BUT way tooo saucy like a curry.

Re
Review №7

This place is terrible. Food takes way too long. Had to send pasta back because it was tasteless and sent pizza back because it was way too crispy

Mu
Review №8

We had the Porto Pizza and the Four Cheese Al Forno, and it was delicious. The service was also great. This was my first time here, and I definitely enjoyed it.

Ib
Review №9

Atmosphere is good. Food is not bad. One bad point....when the food arrived they forgot one dish. This was only served to us when we were ready to leave.

Lu
Review №10

The food and customer service was good. The restaurant doesnt serve alcohol and they are quite pricy but the food is good so I guess its worth it.

Us
Review №11

Food and service was great, thanks :)

Ra
Review №12

Not the best pizza base ( feels like frozen base used), service and milkshakes are good though.

qs
Review №13

Always receive good service. Winners on the menu are the pisa pizza, and Bologna, as well as the Melanzane and steak. Always love the food and service, especially the short waiter donald, he knows us well and attends well to us.

La
Review №14

The waiter was super nice,the pasta and pizza was very delicious 😋 ,the place was very clean.I loved everything, no reason was given to grumble.

Ta
Review №15

Amazing food, the restaurant is Halaal, that was a plus and we could order anything on the menu. The pasta is absolutely scrumptious, its a must visit

il
Review №16

Crazy busy on weekends so the food arrives slow, but worth the wait of you have good company to share the vibe ambience with.

ta
Review №17

The best seafood pasta and tiramisu you will ever have.

Yu
Review №18

I normally rate a place on the first visit by ordering what I know so I can accurately rate it. Service is good, seating is decently spaced. Orders do take a bit longer than I expected to arrive but that was easily covered up by the quality of the food. Nonnas Sandton gets a thumbs up from me.

mu
Review №19

Great and tasty Italian experience, they have a wide variety of pastas to oven baked pasta, pizzas and great starters.We have tried a variety of items to try and was really tasty.

ka
Review №20

Beautiful freshly-made food, great ambience and Tony was a delight attending to us. Portions are generous and mocktails differently nice.

Ve
Review №21

Nice joint with an awesome atmosphere. Great food. Large portions. Good service from your staff.

in
Review №22

Brilliant service, Good portions, Very delicious, very well prepared and served.

Aa
Review №23

Unhappy customer ....no rules for curfewWe as a family decided to go out this evening and Nonnas was our 1st choice much to our dismay ...we waited for our food for over an hour and a half ..almost everything that we ordered was terrible...the rib-eye steak was overcooked and served with no sides...the alfredo was so al dente seemed like it was thrown into boiling water and taken out....the pizza was so crispy and the edges so hard ...when we decided to leave we asked for the manager and only after 5 times of asking he appeared ...Ahmed was his name and all he did was complain of how full the restaurant was, which was something that they never expected this evening...he apologized so meekly about our concerns and left our table with no recourseWe left the restuarant at 9:40pm which at this time was still so busy and all the staff were present which I dont seem to understand as curfew is at 10:00pm...when we left sandton city all the restaurants were closed besides Nonnas ....I do understand that as a business especially in the hospitality industry you need to recover cost but at what cost to your employees and your customers ...Write a reply:BoldItalicBulletsNumbersPublic replyPublic commentsReviewersBusinessesSupport© Copyright 2018 hellopeter.com and its affiliates. All rights reserved. | Legal

Ak
Review №24

I ordered the four cheese pasta from here yesterday. The pasta was well made that the combination of the cheeses was perfection. The pasta needed more flavouring salt wise. I am not a salt person believe me however the pasta sauce lacked flavour.

Lu
Review №25

Food was tasty but we waited a while before it arrived

Wa
Review №26

Nonnas is a lovely inexpensive, relative to the rest of the places on the Square, Italian restaurant. On the Square might be a bit of a stretch as it is above the Square between Forever 21 and RocoMamas - granted there is from the booths on the end a lovely view of the Nelson Mandela statue. The decor is pleasing and the booths comfy. The staff are friendly and well versed in the menu.Food :The pizza is great thin based and a slightly sweeter tomato sauce. The pasta is definitely fresh and I appreciate that the place is fully Halaal. I also appreciate the variety of vegetarian options. The drinks left something to be desired. Didnt order dessert but they were in their first week of service in the location.I am looking forward to when they are fully set up in their new location

Mo
Review №27

It started off great but the food quality went down I feel

Tw
Review №28

Tug of war on this one.So we tried Nonnas two times to make sure we give them a proper review.The food is out of this world. The pizzas are delicious every time and can be absolutely HUGE if you want it to be. The pasta comes in a big dish so you know you are getting enough and is just packed full of flavour.The dessert is also a notch above other desserts. The food is just amazing.The atmosphere is cosy and clean with a slight tone of rustic if you will. The really fun thing about Nonnas is the way everything works. You get a card and every time you order something you scan your card and at the end of the day you just give them your card and pay the damage. Nothing spectacular, but really fun and kids sure enjoy it.Both times we were there the service wasnt what it should be. You can see the manager really tries to up the service but the waiters seem like they dont give a damn.The second time we were there the service was garbage. Their system went offline so the whole order with card thing didnt work, so everything that was already ordered was lost. Our waiter came to our table and just went through everything we ordered and wrote it down, not a problem, but while we were eating she came again because she didnt write it down but she did. When we went to pay the bill there were extras on it that we didnt order or mention to her. This was just a really crappy experience.We would also like to add that Nonnas is a bit expensive. A medium pizza base is like R70 and each ingredient you add is another R20, so before you know it your pizza is costing you R200.Anyway, this place has amazing food and that is why we recommend it, but we do feel that Nonnas is still a bit rough around the edges.Nonnas gets Two Tasty Tummies stamp of approval

Fa
Review №29

Best pasta Ive ever had. Im itching to go back soon. I was in awe of every delicious mouthful!

Ma
Review №30

Food and service was great. Pastas always good choice here but the steaks are always well made in case you want to avoid the carbs.

Ny
Review №31

Enjoyed their milkshake and mocktails, greet price and friendly staff

Je
Review №32

The pasta noodles was made really well, however the taste was average. Ordered a Di Mare pasta however were told that they were out of calamari, other pasta was a polpetta, taste was again average, the meatball was especially dry. They also forgot about the coffee we ordered. All in all pretty average.

Sh
Review №33

So this is an easy one, the food is exquisite, a little bit of a wait but worth it as everything is made fresh from the pasta to the sauce. The service is excellent and staff are efficient and friendly, the owner zain himself intermingles with guests and ensures that everything is satisfactory, will definitely be back soon! My vote 7 STARS 🌟🌟🌟🌟🌟🌟🌟

Th
Review №34

Did you know Nonnas Italian Kitchen has moved to Mandela Square and is now Halaal?I met an old friend here for a quick catchup lunch. The menu is quite simplistic and I found it to be predominantly veg options with few meat / fish choices.I ordered the Venezia Pizza, which is Prawns, Rocket, Avo, Mozarella and Pomodoro sauce. It was rather bland with plenty Rocket. I was hoping for the prawns to have a lekker spice to it. My friend had the Polpette, Beef meatballs in Pomodoro sauce and pasta. Service was quick, and the food arrived in good time.My issue with this place is the seating. They have this section with the couches, and they are so low and the tables are so high its not a comfortable setup to sit and relax and you need to sit front. Prefer the tables and chairs like their neighbours have.#TheFoodMusketeer#TheFoodMusketeerEats#TheFoodMusketeerDrinks#TFMNonnasItalian#Halaal

Is
Review №35

The food was good but the cleanliness was scary. It’s clear that the snobbish owner is all about cutting costs and making money. We had to clean the tables with our wipes. I would recommend the Rosebank or Durban branch.

Sa
Review №36

Nonnas is not what it used to be. The new location has a better look and feel than the previous one, however the place is now hidden and the food is not as good as it used to be. Service is what saves the place as the waiters are great - but I went in for the food and not the service.

Rh
Review №37

Exactly what I wanted to see in Joburg. Really outstanding pasta bar, just like mama made it! Properly-made pasta is, by far, better than the dried version that is used everywhere else (including our very own homes... Such a shame). The sauces are great, pizza is awesome (and square), salad bar exceptional. I love the clean, neat ambience and the staff whom are most attentive and friendly. Only downside - many upper class folk would say that the food is reasonably priced... I would agree, although that still remains a little too expensive for me.

Ay
Review №38

Wonderful service from the staff. Food was delicious and portion sizes are filling. Ordered both pizza and pasta (baked) and was extremely happy with the quality and flavor. Also ordered mocktails, the pina colada was definitely the best. Would also recommend the mojito if you enjoy a more mint flavor. The tiramisu is wonderful.Will definitely be returning to get a taste of the other menus items.

Mo
Review №39

The food is authentic Italian. The best part is that it is fully halaal. Muslim owned so its a strong option for practicing Muslims. No alcohol served. Ambience is lovely and decor is modern. I generally order the arabiata or calamari pasta however their Alfredo pasta is also great. The pizzas are wood fired so they have a great taste. Its safe and good for family as well as there are large booths available. You could end up waiting I if its a busy time. Its not cheap but it wont break the bank at the same time.

Na
Review №40

Authentic Italian food right inside Sandton City. I love the ordering system where you get a card and tap at stations you buy from. When youre ready to leave just take it to the till. The pasta is as fresh as you can get as its made in front of everyone. The prawn pasta is really good. There are also ice cream rolls where you can choose your own flavors. Worth stopping by esp if youre in a hurry and want a quick lunch.

Ma
Review №41

Food was lovely n the service to our waiter was very pleasant 👌👍

Lu
Review №42

Service and food was excellent, a definite return

Xa
Review №43

Excellent option for a modern take on Italian food, the environment and staff of the Sandton Branch really make a difference and I would highly recommend the branch for any occasion.Do try the desserts as they are to die for...None of the pastas here are basic & you will probably leave satisfied.

Bo
Review №44

Its best restaurant with delicious food and great service

Ke
Review №45

Service isnt the best when theyre busy, but the pizzas are great. All fresh ingredients. Nice vibe as well

Fa
Review №46

Would rate them zero stars. The food, as well as the service was horrible. The waiter allocated his own tip on my bill and I only noticed the next day. Ive contacted the store but nothing has been done.

Zi
Review №47

Great food with awesome service

Ra
Review №48

First time at this restaurant. Very busy but they still manged to treat all customers with great service. The food was great and perfectly prepared.

Sh
Review №49

Very generous portions, delicious food, friendly service, shame they dont sell milkshakes etc

Mo
Review №50

Nonnas has moved. It is now located next to Roccomamas and is also halaal. Food menu selection is poor, not enough meat options. Service was below average. Perhaps they need time to settle in.

S.
Review №51

Great service and alot of seating makes it easier to choose a spot especially for a niqaabi. Love the fact that the takeaway packaging was brought to me so i could fill it myself.

Eb
Review №52

Good service and reasonable food at reasonable prices.

Mo
Review №53

I cannot understand how this place makes foodI bought chicken strips which were flour with no chicken and then a chicken and steak pizza which tasted like bread mixed with glad wrapPlease this is an expensive place , you expect something edible to come out of it.

Kh
Review №54

I love it! Excellent pizza!

Ka
Review №55

Delicious food always 😋

Mo
Review №56

Best oven baked pasta can be found here

Ch
Review №57

I was in the bathroom washing my hands in Sandton City, one of their chefs came out one of the stalls after being in there before I had entered the bathroom, he just ran his hands under the water and left without using soap. Absolutely disgusting, I can only imagine what else goes on behind closed doors.

Do
Review №58

Avoid this Scam. New Muslim ownership has made this a joke. No Pasta of choice available on the day, and was told it is shipped in from a warehouse So not made on site. Pizza, which takes more than an hour, is Airport quality, which is dry, barley any taste, but square for some reason and definitely not wood fired, which is essential for a place claiming to be Italian, but they have Debonairs ovens, embarrassingly. Try the other places in Sandton and save your money and time.

An
Review №59

Love the food, mocktails and ambience. One of my fav halaal restaurants.

Fr
Review №60

Ordered uber eats from here and slowly noticed how the food has been deteriorating, i am not usually someone who would waste my time by posting a review but the food was absolutely disgusting and that at 2 portions for 400 bucks. I do not recommend this restaurant at all !

Ra
Review №61

Food took over an hour to come. Pizza was blend and pasta was okay

Ke
Review №62

Great food, a bit pricey but worth it. Food does take a while to get ready so plan for that.

Si
Review №63

I was not impressed with the place at all

Sh
Review №64

Absolutely fantastic!

Sh
Review №65

Major improvements to the first time eating here.. Pizzas are delicious

At
Review №66

Cleanliness 5/5Staff friendly and helpful 5/5Food 3/5Price 3/5Location 5/5The food was simple and can be easily made at home, nothing special.

Ir
Review №67

Simple food presented nicely based on the European food chain Vapiano. The pasta was fresh and so was the bread. Coupled with friendly staff it made for a perfect lunch.

Ba
Review №68

Good customer service even though you wait for a great meal

Ta
Review №69

Too busy and too open. Staff all over the place.

kh
Review №70

The restaurant is fabulous but the service was very bad. You guys concentrated more on uber eats than the customers in store, our food took and hour and a half to come, and you could see was done just to push order out,had no taste and the pizzas lacked cheese...tasted very tomotoe tomatoe...if you guys gonna be open new years eve,u shld really consider hiring more staff..

Na
Review №71

Authentic italian cuisine food is amazing (HALAAL) its a must ,NONNAS ITALIAN KITCHEN has a new Mega Store now open in Rosebank JHB ,30 Cradock Ave Rosebank ,amazing Pasta an Pizza

YF
Review №72

Food was good . Service was slow.

Ro
Review №73

Nice place

Sa
Review №74

Ordered a beef pizza and it was like eating a margeritta pizza. Beef was clearly in scarcity. Very disappointed. Would not recommend.

me
Review №75

Service was slow, they ran out of flour so we had to wait for them to get flour to make our pizzas which took alot of our time on a Sunday afternoon. The food was average.

Na
Review №76

Service can be better. Food was good.

Mu
Review №77

Bad Service, found a strand of hair in the pasta. Manager was extremely rude.DO NOT RISK YOUR CUSTOMERS WELL BEING!

Zu
Review №78

Had a really awful experience here and will never return. My brother in law got sworn at the manager of the establishment this weekend when asking why is our table not cleaned or sanitised in the 45 mins we waited for food? We were so hungry we couldnt bare it any longer. We waited about 5 mins for service. There were tables free. The waiters say they cant cope. We placed our order. Waiter doesnt even have a pen or paper. 30mins later nobody can find the waiter. We were even waiting to place an order for drinks. A couple came after us and got their drinks. We felt as if we had to beg for service and food. The manager felt he was doing us a favor and never even had the decency to apologize and say let me get your order sorted. He had a dont care attitude. If you go to a proper restaurant which are known brands they give you proper service and even apologize for their mess ups. Nonnas gives you nothing. Most unprofessional environment I have ever been to. Will never come back. Id go eat halaal at a proper franchise. The owners should consider that as a halaal place youll are chasing your customers away. Youll dont have the decency to even respond to your customers.

So
Review №79

Enjoyed the meal and service was good.Great variety.

Da
Review №80

Very noce

Na
Review №81

Good food

Sa
Review №82

I loved the atmosphere but my breakfast beef wasnt good and neither was the beef lasagne we ordered. But overall great atmosphere.

Su
Review №83

It was a pleasant experience delicious food

Ca
Review №84

Awesome food and service. I got splashed by a waiter swinging around his dishcloth which was really disgusting, but other than that i really enjoyed my meal!

Li
Review №85

Worst pizza ever!!

Yu
Review №86

They call themselves an Italian restaurant but their food is not even close to italian food .Their vegetable lasagna is basically a pepper lasagna as that was the only vegetable in it.the drinks came after the meal and just a complete wast of money Rocomamas was 2 meters away and i should have just eaten there as they dont ever disappoint

Ve
Review №87

What a wonderful surprise! The food was delicious. Ambience is not so great and food came to us warm. We asked to have it reheated and despite being so busy they assisted. Certainly worth experiencing for the food alone.

Um
Review №88

Alcohol is not served at this restaurant but the food more than makes up for it. They have a great selection of vegetarian pizzas and pastas. Their base sauce makes the meals tasty n the base is thin so its not a very heavy meal. Milk shakes is a must try. The xxl pizza is ideal for a family. Enjoy.

Fu
Review №89

Nice family outing

Al
Review №90

Lovely food.

Mo
Review №91

Food was good but service was appalling. Non existent service. They should make this place a self service establishment. They lack customer service.

rh
Review №92

A lil bubbly would have gone a long way.

Pr
Review №93

Always super people, super smiles, super pizza and super taste

Za
Review №94

One of the few Halaal Italian restaurants which offers fresh food which is appetising to say the least.Not a huge fan of the Pizza as compared to the pasta.Im a weekly customer who cant seem to get enough!

Wa
Review №95

If you want some fresh pasta, this is a good place to head to. Theres quite a bit of variety on offer. Much like a canteen, you can look at the dishes on offer and select what you like. I went with family and we each selected a dish to share so we could enjoy the different dishes. It seemed a bit busy as the staff were quite eager to take our plates away once we were done.

Mo
Review №96

Great pizza!

Cr
Review №97

Absolutely great food.

Mo
Review №98

The pizza we ordered was very dry not enough chicken and meat

Se
Review №99

Waiters cannot cope, long waiting times. The manager is arrogant and doesnt care about customers.

Na
Review №100

Amazing service..good food,and an amazing chill place,just all round good family vibe.

Information
100 Photos
100 Comments
3.6 Rating
  • Address:139 West St, Sandown, Sandton, 2031, South Africa
  • Site:https://nonnasitaliankitchen.co.za/
  • Phone:+27 60 885 9688
Categories
  • Italian restaurant
Working hours
  • Monday:10AM–10:30PM
  • Tuesday:10AM–10:30PM
  • Wednesday:10AM–9:30PM
  • Thursday:10AM–9:30PM
  • Friday:10AM–9:30PM
  • Saturday:10AM–9:30PM
  • Sunday:10AM–9:30PM
Service options
  • No-contact delivery:Yes
  • Delivery:Yes
  • Takeaway:Yes
  • Dine-in:Yes
Accessibility
  • Wheelchair-accessible entrance:Yes
Offerings
  • Coffee:Yes
  • Halal food:Yes
Dining options
  • Lunch:Yes
  • Dinner:Yes
  • Catering:Yes
  • Dessert:Yes
  • Seating:Yes
Amenities
  • Good for kids:Yes
Atmosphere
  • Casual:Yes
  • Cosy:Yes
Crowd
  • Family friendly:Yes
  • Groups:Yes
Planning
  • Accepts reservations:Yes
Similar organizations