The friendliest and most helpful staff I have ever encountered in a hardware. Interacted with floor staff, tellers, managers and yard staff.. all went the extra mile and all extremely pleasant. Thank you!
Went passed today and got everything I needed. Warm hearty welcome at the door all the products I wanted and a few not on my list. Some good specials running and actually went back and got the garden edging that was on special. Staff in the garden section very helpful and happy to help one out. Will be using them a bit more often seems as they are close to were I stay.
We went looking for vegetables and herbs for the garden and were not disappointed. Good variety and well priced.
No one around to help me. Obviously you dont need my business ... so I left. Cheers and good riddence, I wont be back. And yes ...I did look for staff but you had no - one on the floor. So you lost out on R 23, 678.90....but hey...you can obviously afford it. Cheers...its no wonder your star rating is so low.
Loving the upgrades to the store. However, poor customer service. Staff not familiar with and lack knowledge on stocked items. Not very keen on being helpful either.
1 star revised to 5 stars!Resolved and with great service to satisfy the client: I went to the store to find resolution to my problem and I was met with a surprising number of attendees that were all in a helping attitude to resolve this problem and I will also be grateful to them for the extra time that was taken to help me even when they were closing the store.I have to eat my own words and give them a good pat on the back for the great service that salvaged the customer and I have to recommend them over the bigger stores in the area, Fourways where the unwillingness to help me was the biggest problem I had experienced, and the call centre in second place was impossible to get assistance from (Ella).Im satisfied with the service that I was given to resolve this issue1st post:I was ecstatic to see that the braai was on sale for a price that was precisely what I was looking to get it for since over a year ago. I came back to buy it and saw that the shelf was empty and it was obvious that I was too late. An assistant was there to help me just before I was going to leave and he pointed out that the pricing was a promotion for all the stores and he removed the price tag from the shelf which was even lower than the price on the bigger offer as seen in my picture. The price he was showing was R2700 exactly. He called the department assistant for assistance and he said he could bring a unit from another branch for me which I was excited about and I asked him to take my contact details to let me know when he received it. He insisted that he was not going to let it sell to anyone else and he said he is in charge of the department and he is in control of the process of the transfer process and receiving and dispatch of goods and I have to ask to see him when I get back in a few days. I returned to the store on 31 March and he couldnt be found by anyone in the store, and my enquiry was met with total ignorance and frustration. I decided to go to the other branch since I saw they had stock according to their online store stock availability. Then when I got to the other store, they were all unaware of the price of what I was explaining to them, and even the fact that I saw the price on the computer at cedar Square branch made no difference. The store staff insisted that the price is R4500 and I have to go back and speak with the assistant who had dealt with me previously. I was too late to go back so I called the switchboard and tried to lodge a complaint, but a lady by the name of Ella was extremely hurried to get off the phone to go home and she promised me that she would be back at 8am tomorrow and she will attend to the matter and call me back to resolve this issue. As I expected, no calls were received and I have no confidence that they will help me with this issue. I will be going to the store today for the last attempt at getting the item as I was promised, but I wont be holding my breath..
Much nicer Builders than Fourways, they dont always have stock though of everything. But as a whole for basics they are very helpful. You can also get your gas bottles refilled here which is super convenient.
How about helping people,instead of letting them wonder looking lost
Very helpful and pleasant staff here....always go the extra mile. Well worth a visit...🙂
A compact hardware shop with very helpful staff and a garden section.It stocks everything from artificial grass to lumbar, Bbath tubs and various light bulbs.It is situated in the not so popular part of the shopping centre, so there is a.ways parking space.
Well done to Builder Express Cedar. Very easy to find what you looking for and amazing service
Most unhelpful staff. They are incompetent and badly trained. Will say anything to make a sale, but dont know what they are talking about. Go to Leroy Merlin, better selection and 100m away.
Great experience, helpful staff. Certainly better than competition down the road
Great shop and parking. Lovely helpful friendly staff.
Service isnt great anymore, unfortunately. The refurbed store looks nice.
For only an Express shop....I was impressed! Stock levels was good and a wide selection of products!
Perfect place to get any supplies you need for around the house
Have not been to this store for more than a year and have been pleasantly surprised to see the new floor design. I do believe the space between isles is extremely small, but I suppose you need more products in your store in anticipation of the competition opening just around the corner... Also pleasantly surprised by the one member of the staff asking me if I need help. Well done to you!As advise, maybe longer opening hours, like 07h00 - 20h00...
Always helpful staff and easy shopping g love the place.
The guys in the garden were very helpful and knowledgeable. I generally always find what I need there. There was very little waiting time in the queue
Really helpful. Would be great of they where a bigger store with the same products that are in the bigger builders. Well run.
What a lovely store! Has everything you need and staff were really helpful. I will definitely be using this branch and hardware going forward!
This builders needs to use their own stock to update their toilet. While clean it feels cheap and old.
You should not have to look, wait and ask for service. You should not have to look for sanitisor, it should be placed at entrance. Store neat, layout good, service at tills efficient..
Great store to do your DIY shopping
Good range of hardware, strangely willing service
Good system in place for returns.
Fast and effecient Builders!Went to go cut keys and the service was great. Staff are friendly and helpfullClean store and so much variety. Pricing in line.
Hands down better service than Fourways! Well done
Lack of management, very slow when it comes to gas refill. Times given for tank collection are always wrongs, resulting in waste of time.
You find what you need and you get the best quality at a bargain and it is easy to locate
Staff are not proactive nor do they they think ahead. You ask them what the process is to not waste time yet you still end up doing things twice. Its like the customers time is not important.
Well served by friendly staff. 10 % discounts for elderly highly appreciated.
Well kept store, friendly informative staff.
Very friendly staff and they also have a wide variety of products and materials. Prices fluctuate in some products compared to other stores but is so far the best Builders for me!
Helpful staff and excellent customer service.
Useless staff and overpriced product... dont waste your time. Rather support your local hardware store where people actually care about their patrons.
Great service, great range of products
Staff reasonably helpful compared to most builders express
Very helpful in the gardening section and the locksmith
The shop for the best building materials
Shocking service. The staff just talk to each other than talk to the customer
Had a sales assistant insist that I buy a specific drill bit, despite my doubts, and it turned out to be completely the wrong type.
The service is amazing. No queues and extremely convenient shopping experience.
Phenomenal service and advice. Great experience.
Be nice if your tellers were friendly.
Great store, not crowded at all
Service was good - Please teach builders warehouse in boksburg about customer service, they dont have any
No assistanceThey all stand in groups but not helping customers
No sanitizing protocols in place and the pricing on some products is incorrect on the shelves, way more expensive at the till price. The staff were very helpful and friendly though. Seems you also now require a card to receive the Wednesday Pensioner Discount at all Builder’s stores.
Has what I needed in garden/home. Very busy - staff inadequate but a sign of the times.
Best Builders Warehouse Ive visited! Staff are very friendly and helpful and the shop is very clean, presented and well layed out.
Excellent very special for a 74 year old, everybody so helpful especially Nicolas
My trip was in and out. I cannot commend much about the place or store.
This is no longer a normal builders express, it has been beautifully upgraded to a full builders now in my opinion, way more stock than before and a much larger variety of tools and other things, highly recommended!
Staff is friendly, they have a wide range of items, the service is just quite slow, especially refilling gas can take quite long, wated 45+minutes for this.
Good service experience
Excellent service in gardening section by Esther and Jerry. Electrical department Mogadi is quick to assist. In general all the staff members are excellent. I am 77 years of age and a regular customer. 100 percent to Builders Express. Cedar square
Our own shopping centerI love it
High prices and unhelpful staff.
Its close and convenient for odds and sods
Staff helpful and friendly
There is never enough staff in this place to help with anything. Asking them to help when you find them which is not easy they are tend to call someone else whom calls someone else so maybe by person four your migjt find what you want. Simply bad management.
Staff are very helpful, especially Flora.
Very helpful assistants.
Good service
Smaller and more focussed than Builders, but everything in stock - neat store with nice look and feel
The store is neatly layed out and isles are well labeled. It is easy to find what you need.
Quiet and can find what you looking for
Certain things are over priced.
They got a wide range to choose from electrical building gardening and DIY
Good service as well good people I really liked it
Very disappointed. 2nd time I tried to refill my gas bottles without success...
Good service
Update store interior is easier to navigate - some out of stock items so I had to the Fourways Builders Warehouse.
Good shopping experience
Best Pizza in town
Cedar builders is like all the others branches Absolutely USELESS. No service long queues bad attitude and managers who say Sorry sir when you complain and nothing ever changes.
They are always helpful
Excellent service
Utterly useless. Waited 45minites for a gas refill. Extremely unatentive staff. Rather support smaller independent suppliers. I will not be back.
To get a Grip sealer brand Brick sealant ,I had to visit the store twice,call around three times ( different executive),even though it was showing online and also after call from the store that they have two remaining .Someone named Bongwani was continuously refusing stock in shop floor even , and when I showed that Alex the guy had called me to confirm,he said he didnt know ...Why are you even in customer service then?There is a lack of communication between this staff and others it seems .Just thankful that there were others live enough in the store to sort.jr out as all nearby builders had none and I had the option to travel to Northgate or rivonia which was not possible due to workers at home .
This express is bigger and has a lot than other expresses
The new, store, layout is stunning
Helpful staff
I am a painterHow do they ask you to pay for a paint product, before they mixI have had incorrect colours before and refused my money backWe dont pay for food first if we eat at a restaurant
Helped by a very helpful and knowledgeable lady.
Good friendly service
Love the new layout
Great shopping experience. Staff were great helping us locate what we needed.
Took a Cadac gas cylinder to be refilled. Went all the way home to find that they forgot to put the connector back on for the Cadac fitting.
Always friendly
Good variety of stocked items and has a gas refill station thats very efficient. Lockdown conditions have resulted in reduced number of tellers and staff, for obvious reasons.
Quick efficient and friendly, what a pleasure!
Absolutely the worst service. Staff are rude and run away when they see someone who looks lost. If you ask them a question they act inconvenienced and disinterested. Nobody know where anything is situated or even familiar with the names of everyday tools, fittings and wares. Badly trained which just means bad management. I will never step foot in this joke of store. Support establishments who actually want your business.
Decent range, most notably they refill gas cylinders. Take note though, they do not refill standard cylinders like the standard 9kg.