I’ve been trying to change my banking details with Virgin Active for the past 3 months. Every single time I call in and talk to a consultant, they take the new banking information and I assume it has been change yet they don’t do it. The banking information which they have is no longer in use, I’ve explained this to them several times and they keep debiting the account. This is impacting my credit score and credit history negatively because it shows as an unpaid payment. On each month I’ve made payment and sent them proof of payment, yet for 3 months the funds have not been allocated. Yet they do acknowledge receipt and confirm payment. I’m unable to go to gym as my account is in arrears yet I’m paying monthly. I’ve tried to resolve this on several occasions yet I’m still not getting the assistance I need. So in essence, they keep taking payment and confirming receipt of payment without allocating them. They keep taking my new banking details yet they don’t actually update the details. My credit score has gone down and I’m still unable to go to any gym.

Good option if you are looking for a gym that isnt very busy during peak times.

Excellent gym. But they don’t stick to their group class schedule. 😢

Lovely gym. Just moved to Sandown/Sandton - will be making it my daily.

Great area, good staff. Always clean, the sauna is always clean but sometimes isnt on (usually odd times) but there is a fabulous steam room.The upstairs bathroom is so massive, also usually clean but no changing rooms. I love coming here because of how quiet it can be at specific times, perfect if youre really anxious.Parking could potentially be a bit tricky and you need your virgin card to leave. They have good equipment, a good vibe and a really nice waiting/eating area along with a small Kauai.

Been going to this gym since 2011. Staff is friendly and welcoming. They have a wide variety of equipment on the first floor with a designated weights area and a steady state cardio area with treadmills, rowing machines, cycling machines, etc. They also have an Olympic swimming pool, a heated pool and a workout studio. The second floor has another workout studio, an abs area, cycling workout room used for classes, a few other cycling machines outside the cycling workout room and a workout area with medicine balls, kettle bells, light dumbbells, etc.

Large and well equipped gym. The locker rooms could use an upgrade though as there is no aircon.

The place is not big so it always feels a bit crowded. Every 2nd piece of equipment is deactivated due to physical distancing, however, not all the equipment is housed together so you need to walk around look for a similar machine on the floor. Nobody checks that the clients are sanitising equipment after use.The Steam rooms are still not in operation. When I queried, they told me that they are waiting on government to approve their request. Only then can they switch it back on. I not convinced.Gym fees are expensive and we are paying full premiums, but however we only have half the service. I think virgin active needs to half our premiums as well.What do you think?

Nice Gym, just wish they could restart the sauna and steam room we really miss using. Trying to figure out why would this be covid spreader if it is hot which the virus cannot stand!

The gym is never clean. All the waights is all over the place. The #6 squash court has a broken floor board and nails coming trough. And the staff o my word what a bunch of angry people, sorry not all of them but most. Floor manager or gym manager havent seen one for the hole month that Im training there. If you guys want to see how a gym needs to look and been able to run go and have a look at Cresta.

Wonderful experience always. I like the vibe

Meticulous hygiene and well equipped gym

This is a good compact gym. As usual though of most gyms the weights section does need to be expanded as there arent enough benches.

Friendly staff and always welcoming. Thank You Siba (Sales) for the great intro and welcome and Theresa (Personal Trainer) the best trainer and motivator you will find!!

Great place. And I like their warm pool too

Back to gym ... good precautions put in place and recommend others to return too

Clean facilities. Played squash and the courts were well maintained

Always a joy to come to this fitness centre.Of course, all Covid 19 protocols observed 👌

Still one of the best gyms.

I enjoy it 💞

Don’t forget anything as menial as a towel in the change rooms because it will be stolen and when you ask the staff at reception about it after the cleaning staff confirm they did see it, you will be met with a sarcastic attitude and told that there is no such thing as lost and found.

Visited this gym while travelling and found the studios to be well equipped and cardio equipment in good condition. The older technogym equipment is used which is less ideal.

Definitely still the best brand

Love this gym. Big space. Lots of equipment. Has a big pool. Lots of squash courts. Outside area. Good staff

Staff are a little grouchy. They could perk up. But facilities are good and equipment well maintained. The bathrooms could have a better presence of cleaners, especially in peak hours when showers are being used frequently. On the whole, this VA is one of the better ones in RSA.

Its not as beautiful as some of the other clubs but it has everything including a sauna and steam room, and its a bit quieter than some of the others in the area. I like it!

Friendly and helpful staff. They are quick to assist at any point and always ready with a helping hand. Studios are well equipped and there are a lot of machines available

Big enough to have everything you need in a gym but small enough to not overwhelm.

Great gym with two pools - one for training the other for aerobics or kids

My favorite gym

Reasonably sized and welluipped gym, modernised. Four level parking but can be a challenge to get parking during peak hours.

Clean. Friendly. Eye candy. Great place to work out.

Convenient location and spacious parking. But the pool is a real mess: you can not see it’s bottom through the grey shaded water. Dirty sauna with lots of smelly water on the floor. No reaction of the management.

Sufficient equipment, well situated and the swimming pool is for me the point and the reason for choosing this facility. The parking and entrance is well thought out.

Great location if in the sandton area, also not too busy most of the time, my go to gym as it’s closest to my house . Staff are friendly.

Everyone friendly and helpful. Place is kept clean. Parking save.

Its a nice gym and is accessible. The staff are really nice.Kukus pilates class is absolutely brilliant! I just find the set up, machinery, and items a bit old and outdated.I think the place needs a bit of a revamp to be honest. The machinery section gets really busy making it difficult to have a quick workout.

Its spacious, good parking, you are not squeezed their steam room one of the hottest

Thanks for your service .enjoyed squash with jozi buddies

This is not one of the fanciest Virgin Actives Ive been to, but they have great classes. Try the pilates.

It is warmly and inviting. Once you enter the exit is difficult to find. Good management and clean.

Good one

I cannot believe that after 10 years of road shedding this gym still doesnt have a generator. Virgin being as big as it is its just pathetic

Quite corner gym safe parking and refreshed clean atmosphere

It has no generator, which in 2020 South Africa is rather odd and foolish. They also do not inform you that they have no power, instead you only find this out when you arrive at the gym and are then turned away.

This place used to be a great place to workout. These days its very poorly maintained and lack of upgrade to the aging equipments causing more issues, specially the gym equipments

Love how this gym is set out, just the cable machine to the left needs some fixing as well as the seated low row machines as well as it is difficult to put the pins in some of the weight slots. Has been like that for ages now.

Full service, well valued and friendly staff. Only issue is the constant fending off of sales people trying to get your friends numbers or trying to sell you personal trainer packages. Suggestion: rather than calling me on a Friday night, find me on the floor, give me some tips and then offer me a full session at a price. Much more likely to buy then.

All you need to keep fit an flexible

Cheating Cheating Cheating... Cheating Club... Becareful all... 2 cheating...1. The sale person told me when I join got free 2 month member with the promotion rate... I was joined March and the sale person told me will start the charges on May 2019 but it had deduct my credit on April 2019, I find the sale person and this didnt give an answer and resolve...2. The sale person told me the rate is R600 per month in fact it charge me R650 on the credit... And this didnt solve from their side... It was so in professional....ALL PLEASE AWARE AND THINK TWICE BEFORE YOU JOIN.!!!

The best gyms in SA. I have a national membership. Most gyms have a pool and sauna standard. Health food store and internet access. Clean, friendly staff. Lost 20 kgs in these gyms last year.

Convenient, on the way out of Sandton. This beats sitting in peak traffic.

Located right near a great shopping mall for your shopping convenience

Well-equipped and conveniently located. Good squash courts

The gym has enough parking. You need your gym card to exit. Its big with all types of equipment, most are more then two. Does not have the functional circuit.

Love it!Well thought out setup of equipment.6 squash courts!

Great gym. Usually alot of traffic between 4pm and 6pm around the sandton area. Try to avoid it if you can. On weekends no traffic and classes are early in the morning.

A decent facility, equipment and location offers a convenient service. Parking is an issue through the week and wait times for equipment at peak periods does dissuade me from frequenting the location.

Very nice gym :) I like that there are two bathrooms :D

Been a member for many years now, always had great service and equipment

Great place for a good workout with a personal instructor.

A well-equipped gym with ample parking & a swimming pool.

Was made to wait 30 minutes in the sun outside the gym because of capacity restrictions then told body temp is too high and maybe another 10 minutes outside in the sun will cool me down. Been training here for 4 years but will take my business elsewhere from now on. This gym is down the toilet. Massive restrictions on equipment and much machinery that is available is broken or needs maintenance.Disappointing customer service by unfriendly staff on my account. Was lied to by a staff member regarding my account and was forced to make a scene with the manager before I was assisted. I was then told by the manager that I cant get upset but she will gladly allow a staff member to be dishonest with a paying customer.Old, outdated equipment that needs maintenance, machines missing weight pins or not fully functional etc.Uncomfortably crowded with inconsiderate MFs during peak times.Nicest aspect about this gym is the exclusive parking. I cant see what makes this gym VA platinum.

The best gym its like a family gym everybody so relaxed

Great gym and trainers. Spacious

Good gym, not too hectic,smart and tidy

One on my favorite virgin active branches in the sandton area! Friendly staff and a wide range of equipment. Find the fitness staff a little unhelpful hence th3 4 star rating

Enjoyed the first visit playing squash with a friend and perfect spot and gym offers variety only criticism will be they need to spend in maintenance issues will bring down the quality of the gym and image.

This gym is always being upgraded, renovated. The toilet locks have been broken since forever. The kids bathroom downstairs are always smelly and dank. Cleaning staff seem to prefer to have long chats in the change rooms than do the jobs. Some machines never get fixed. TRainers from virgin active, never willing to go over an above to assist elderly, and other gym goers who are clearly first timers. I only go here because its on my way home from work, and it is a matter of convenience.

A very good place to be. Keep it up.

One of the few gyms that still has a decent weights area. But the machines and the gym layout is outdated. It gets really full at peak times even parking can be a nightmare.

Clean and friendly staff. More than enough equipment to train without hassle.

Very clean and modern. Along with a wide range of equipment.

Always providing great service. Need to invest in a backup generator.

Just go get fit and strong.

Home gym. Love it

Everything you need to have a great workout!

Love the peeps

The Spinning classes and the Grid classes are top notch.

Big and has all you could need for your workout

Most modern and cleanest equipment. I love working out here

Good facility

Nice vibe, gets crowded at night, quiet at weekends, can purchase health food and coffee and parking is free.

Awesome spinning classes with Pino

It is simply an ok gym , with everything you expect a gym to have. Not too flashy or stylish

Consistently good experiences with all Virgin Active branches.

The gym is great but needs a yoga studio

Its a good place to be at especially on weekends in the morning its nice and quite

Been enjoying this branch for the last 6 years already :)

I had to guess where things were.No instructors on the floor.

Bigger gym in the Sandton area, but could do with machine upgrades to include strength machines

Best Gym i visit ever

Safe free parking in Sandton !!!!Nice atmosphere

An older gym but still a great place to train.

Equipment well maintained. In desperate need of an indoor running track.

Friendly staff, good equipment, and convenient location. What more can one ask for? Oh, except maybe 24-hour service?

Conveniently located. Latest equipment. Great facilities

Good but too small

Was my first time at this Virgin active and I was not disappointed at all!!!

Maintenance isnt great. Machines need oiled and cleaned, some restored or at least repaired