Staff ate friendly. Good variety of machines

I had a problem with my HP Pavilion Gaming laptop (did not want to boot up) and took in in for repairs at the HP shop in Sandton City on Wednesday, 13 January 2021. The laptop was bought in June 2020 at the HP shop in Clear water mall and is still under warranty.The day we took the laptop in the manager, said that it is indeed still under warranty so they will replace it for us. After 2 weeks (after contacting the store numerous times) I was told that they must change the SSD slot and that it would be ready within the week. Unfortunately, it took longer. We eventually fetched the device but took it home and when we switch it on, the same problem persisted, the same blue screen. We drove back to Sandton city (45 km away from our house) to give it in again. Two weeks later the technicians send it back, but when the manager checked it, there was another problem, and it was sent back, againI am really frustrated at this point. It’s been 7 weeks, going on 8 weeks. Who can stay without a laptop that long?I am a teacher, and I must teach both on campus and online. For the past 7 weeks, I could not do that! And it’s becoming a problem.We’ve always been loyal HP supporters, but at this point I am losing faith in HP, especially in their after sales.I also do not understand why a complaint was only send to HP South Africa after 5 weeks. According to the manager someone from HP South Africa would have phoned me on Wednesday, but we are still waiting to hear from them.I do not understand why we are struggling like this.The laptop is still under warranty, and according to the consumer protection act (CPA), I am well within my rights to receive a new device. We did not purchase a build-up or demo model, but it feels like it’s okay for HP to take this long and give me a device that cannot be trusted anymore?I have heard almost every excuse from HP not to stand their warranty claim and promises have been made, but it’s not being kept. When I spoke to HP Sandton city on Wednesday,17 February, they said that they would have answers by the end of day, but yet again, I have had no response.Since then, I have spoken to 4 different operations from their technical support, all promising to contact me, but after another 3 weeks, still no reply?!?!

Got everything I needed and great service.

Staff friendly and helpful. Able to answer questions other phone which were very helpful.

A very pleasant store, great customer service, and customer feedback.

I would like to say thank you for making my birthday awesome with the amazing service and customer care. You guys are amazing 😁😁😁😁😁

I placed an order for ink on 29 Oct. On 2 Nov I received only half my order with absolutely no prior communication. I emailed to question this and got no response until after I sent another email and (after receiving a request from them to review) a bad review, where I was told the remainder of my order would be delivered on the 11th Nov, it is now the 12th and not only did I not receive the remainder of my order but I have not gotten even a short message to let me know whats happening or what the hold up is. The communication of this company is disgusting and I am 100% sure that I will never deal with this company again, not because of any delays or waits but purely because I will not deal with a company that cannot communicate!

Lovely shop.

Efficient staff...

The worst customer experience ever!!! I am not a complainer but this has tipped me over the edge. Some SERIOUS TRAINING needed for the shop assistants.

Placed an order for my business on 11 May 2020. Sent 2 emails to the indicated address. Waited 24hrs. No response. Called on 19 May and spoke to a consultant who promised to investigate and call me back. No call back. Been on call now for 10 minutes today waiting for someone to answer. Line went dead after about 15 minutes. No idea when I will receive delivery of an order placed 8 business days ago.

Understandably during lockdown all couriering is slow. Except, I was promised on the Monday my one ink cartridge sound be delivered by Wednesday the latest. Its Thursday, and no one answers mails, no one answers the phone. Happy to take my money though as Ive had yet another invoice mailed to me even though I already paid. Maybe if I post on Google someone will reply??

They are average. Very very shocked when they didnt know what Masterpass was (zapper, snapscan) & then finally the manager said that its not working after I explained what it is. Very smart staff member came up with a solution by having me deposit money into her account so she could pay with her card so I would not have to go home to get my bank card. Awesome thinking! If I could just remember her name... You know who you are. You were a life saver and a star! Mpho???!

Great service, always a pleasure spending my money there

We bought an HP Officejet Pro 6960 printer about 2-3 years back and now when it needs repair , HP says we do not manufacture spares for it any more. We have Canon printer working since 2006. ARE YOUR PRODUCTS TO LAST JUST 2YRS. Is it a South Africa service issue or they are globally like this. #hewlettpackard #printers #redington

Staff very helpful

Overpriced, and a year behind the US; not a single Chromebook version on offer end 2020. Rather just shop on Amazon.com.

Customer service was terrible. We asked for assistance with the Spectre and the employee did not understand what we were saying when we asked if the memory was expandable or not... He then proceeded to tell us that he would ask someone else to help us, and then no one came.Also, the pricing is ridiculous. Older models are only R2000 or so lower than newer, much better models. Surely you need to have some kind of specials/bundles on the lower models to compete with other stores?

Worst customer experience. I came on the 18th around 6pm to buy an HP all-in-one desktop. Only after choosing the machine and accessories did the sales lady check stock and told me theres not stock. I chose a different machine and that too was out of stock. After selecting an item in stock, i left her while shes fetching it from the stockroom. Upon returning, she now tells me the card swiping machine doesnt work; this after spending nearly 45 minutes selecting items and having to go to another shop and come back! the assistant manager on the floor was even less helpful. The management of that store and HP as a brand ought to be more responsive to their customers and leaving the store in the hands of those 2 clueless and uninterested persons is not the way to go. I went to Incredible connection and bought the machine there and then; 27k out of the door like that and you call yourselves a business.

I went on their website in April and they stated that they deliver during lockdown. I placed an order for ink on the 27th April and a week later (May 4th) they responded via email saying they had shipped out my order. Its May 14th, Im still waiting. Mind you, their invoice states that deliveries are made within a day if ordered before 11am. There are no responses to emails and their customer care number just rings and hangs up after 5 minutes. Their courier (RTT) is just as terrible with customer service.

What a fantastic store! The most impressive customer service Ive had in a long time!!

Whenever I phone they never have stock been phoning weeks apart and still nothing, it’s easier to say we dont have stock than trying to order and help customers out.As a business we won’t support them anymore.

Zunaid, one of the tech experts, is patient and very helpful. Cordial and interested staff. Their brand new, revamped store is a winner.

Easy to find and a very helpful staff. They have quality products of HP.

I recently purchased a laptop and I dealt with Zunaid. He gave me the best service and he was really good to deal with. Definitely recommended.

I ordered a power cord. It was not in stock. Thats okay. They ordered it. They told me it would take one week. They would write me a mail. After one week, no mail. I called. She couldnt find my order in the system. She would find out and write me a mail. We are three weeks further and still no mail.

Went in Twice for a quote on a laptop in the Sandton Store... gave specs... no response. Thankfully others have quotes within 24 hours so will go with them. This shop must only be for people who require low spec cheap laptops. Been a long time since I have seen such bad service. Will stay with online stores (only gave HP a chance as they opposite the great lindt chocolate store and they failed). I do not give 1 star reviews often but this place deserves it

Awesome people, have a clear understanding of what they are doing and know how to work with people, Im very happy to say my experience there was one to remember.Keep it up TeamSpecial Thanks to (Stanley and all his Team mates)

Very disappointing service. Software was purchased and installed at their store and did not work after a few weeks. The store does not seem to have adequate expertise in their products and client services.I would rather recommend Incredible Connections. This is slightly more expensive but has superior client etiquette and reliable expertise. Also Istore services never disappoints.

Good deals happening there

Good day. I have been trying to apply for Assistant Store manager for a while. I even talk with one of your Customer Support on facebook but the link he/she gave me go straight to the same recruiter website. Yes, i have register myself to your smartrecruiter but when i get in HP Shop or the position doesnt appear. So how do i go about applying without going through your recruiter website?

Terrible service and feedback. Takes ages to deliver orderAvoid !

Great service

The service was amazing they were friendly and helped to make a better decision.

They offer things on the net, then when you call them, they do not do that. their SEO is up to a terrible standard

The Sandton team is friendly and helpful. I had a great experience at the store, and will go back again!

Dear Matt and Sheilesh,Thank you for your email however a very big concern and frustration from my side.I cant except this offer as discussed with you moments ago today @ 09h25 and my reasons are as follows. ( Our conversation was recorded just so I have fact )Yesterday 08 Feb 2018 you ( Sheilesh ) called me and advised me that I have one of two options. First would be to have the laptop sent in where they will reformat to its original state, second would be to swap it around for the same model. ( I explained to you that option two would work for me and I am willing to rather spend more money if need be ) I sent you an email stating this with an idea of what I was willing to spend. ( If you only had the one option then the second option should not have ever been made nor spoken of, false hope given once again. Voice recording to back my statement ) Repair centre has already advised that nothing was wrong with the Laptop and it was assumed by HP that it was just a Hardware issue and not a software issue. So Diagnostics tests were only run for Hardware and not software because of an assumption and not facts. ( Damage report to back this up, However I received an email stating that the laptop OS was not active. (We reinstalled the OS because the OS that was on the machine was not activate) If this was indeed the case why was this not picked up before it was assumed it was a Hardware and not a Software Issue and this cant be my fault?????.)I have been down this avenue before and not a very good experience, so I am not willing to wait another week or two agin for something that should have been dealt with and corrected the first time.Thank you all to date for the help given but I do believe that the only way we are going to resolve this issue is for me to expose this on social media and advise other of my misfortune and to revert and pursue the legal route. ( All email and recorded telephonic conversations will be used )I have indeed leaned a very valuable lesson here and I am up for the challenge that has been granted to me. I will NOT walk away from this laying down and will fight with all I have to prove a very valuable POINT.Be blessed and have the best weekend ever.Reply from HP -Good day,Thank you for taking the call from our head of operations, just to confirm you shut him off by saying you want to continue with the matter legally instead of hearing how we would like to try and help you. As mentioned by my head of operations you are welcome to continue legally as we are only abiding by the law, we also acknowledge that your calls are recorded to our advantage to confirm your resistance against continuing the call.Reply for me -Good Day Ronald,In my situation being sent from pillar to post and after numerous emails i really dont think anyone can blame me.The call clearly was not made for my convenience but more of a intimidating tactic to feel I have no chance at getting a case.This is the HP experience I have experienced.Your email and his call are noted.Have a fantastic and blessed weekend.

Great product range. Friendly staff.

Really good you should go there and service is amazing

All round good experience.

My business came to a stand still on the 6th November 2013. I immediately ordered a battery and adapter from HP Shop. Well it is now day 13 and still no one can tell me where my order is. HP this is very dissappointing that your back up service is so bad. Order No: 113795

Excellent Service and Product Knowledge

Telephone number not available the number you dailed is not availableI contacted the shop via email, no reply?I have a problem with my purchase, could a manager please reply???

Great things

Nothing resembles HP as you would expect...

Very friendly staff. Only downside is the exorbitant prices compared to overseas, unfortunately

Loved it

Great service

GOOD AFTERNOON,PATHETIC & UNPROFESSIONAL SERVICE THE TELEPHONE NUMBER ONLY RINGS WHEN REDIRECTED TO VOICE MAIL THEIRS NO ANSWER.

Friendly and helpful staff

Ok

Good service