Good customer service

Great customer service

Good customer service and knowledgeable

My son took his IPhone 6 to Vodacom Repairs, Main Rd, S/West for a quote as the phone would not charge. Instead of just quoting they apparently had to send the phone to Johannesburg for a quote (due to the complex nature of the problem), this was done without our consent or knowledge. After we declined the quote it took us 3 weeks to get the phone back (3 visits to shop, as they dont answer their phones, or on the odd occasion they do, they just put you on hold and leave your there). We were quoted R4 730 to repair the phone...once I received it back I took the phone to Cell World, Helderberg Centre where I received AWESOME service!! The phone was repaired within 15 minutes....and wait for it...for a total cost of R350.Can someone please explain how this is possible, R4 730 (and 3 weeks) vs R350 (15 minutes) with friendly, helpful and competent staff.

Good

Thank you Eugene for the fast, friendly service handling a warranty repair on My Samsung J7, getting in touch and following up with me. I really appreciate it, the level of service I received from you was very impressive!

Had to get some quick minor assistance and the sales person helped without any fuss. On top of everything he did not charge me anything and gave some great advice as well. Thank you very much....

Had a fantastic experience and excellent service! Staff are friendly and helped me to do an effort-less upgrade. Much easier and faster than online upgrades!

I like their service

Sent phone for repairs after 2 week received phone with broken buttons and camera was not fix. Already paid R1600 and had to send it back no thanks will never trust vodacom repairs in Somerset West again

Issues with touch screen not long after they fixed it. Also hairline crack in top of new screen. They also took very long to sort out insurance.

Please note, that according to the staff at this particular shop, they close at 16:50, not 17:00 as indicated on all websites and Google. I get the feeling that this especially applies to Friday afternoons, and to customers who rush from work to get there in time to pay their accounts.

Very neat shop and friendly people

Service levels need to improve for better turn around times

Always good to go for phone repairs.

Excellent service.

Still waiting for them to contact me re problem I had with phone and network.

It took them a whole month to repair my phone, and they lost my claims form which made everything even more time consuming.

Excellent service

Service was professional

Service is bad

Great service

Great service

Slow service

Good

They do not even answer their phone. And thats not all. Poor service.