The rating is not a reflection on the quality of the products or the accuracy of the cutting of the boards we requested, because that was good, its just the general feeling of the store.You get the feeling that nobody actually wants to help, and when you do get assistance, the service is so slow.But on two occasions we went to cut boards, the first time we went we arrived at 08:00 and only received the boards at 12:00, and in the second occasion we explicitly and multiple times requested that we cant collect the boards on the weekend, if we can collect it first thing Monday morning. Arrive Monday morning, boards havent been cut. Which forced me to take time of work to collect them during later that day.A minor inconvenience, but an inconvenience nonetheless.

If I could give zero stars I would!!!We ordered cupboards from them, when we went to collect we saw they got the order wrong.It took us an hour to explain to them that the order was wrong. We wanted a refund and the manager said that we cant get a refund on the doors because it had to be cut for the cupboard. The manager then said that theyll get new boards cut to correct the problem and we can collect on Monday.When we phoned on Tuesday the lady that helped us originally said we can come and collect and that everything is ready. She implied that it was our fault that the order was wrong and she was very rude over the phone.I arrived there early before work to collect and everything wasnt ready AGAIN!!!!Wouldnt recommend at all!!! Waiting forever to get any assistance and when you do, they are rude and incompetent!!!

Kitchen cupbaords made to measure and a hardware store fully stocked.

It is a big store and cell more than just woodThay helped me with off cut wood at q very reasonable price.There shelving wood cutting machine is very sophisticated (electronic measure)

They are quite helpful fast customer service straight to the point gives u more information about what u need and Also go the extra mile to make sure customers are well

Service was excellent and was able to get all my building supplies at good prices

Good veriaty of hardware and light fittings, friendly staff.

Friendly knowledgeable staff. Huge selection of DIY, wood, gardening and building items.

Friendly staff that brings great customer satisfaction

Friendly and efficient service

Good service

If I could give no stars, I would. There was no staff to provide a service. We waited for 30 minutes walking up and down the aisles to see if anyone was available. I definitely would NOT RECOMMEND this place to anybody.

Disappointing. It felt like I was interrupting the workers lunch break. I wanted to have some pine planks cut to build a box. They dont plane. They dont do mitred edges. They really dont do much at all and have limited materials and services to offer.

Very happy with the service and supporting in cutting a few off cut parts on the spot

Wide range of tools and diy equipment. Close parking for conveying your purchased goods.

Wow its sad how this place operates. Sales staff dont know whats going on. Pricing on items wrong. No competent leadership showing the staff how to operate

Complete kitchen cupboards material. saved well. thank you

Staff were very knowlegable and very very helpfull. Althoug the item were not in stock they tried to obtain it from other retailers.

Very disappointed they didnt had much wooden products and they are very expensive

Greate place for cupboard supplies

The tills is not sorted at all, low stock, not too much variety goods, very quiet, no help from staff at all.

Good customer support and friendly staff.

It was good and the staff were helpful

Thanks so much for yo..

Nice place n nice people

👍

Nobody greets or helps....poorest service in the area

Mnand

Not what am use to about TimberCity.

They can give prices but they dont have stock !!!!!!!

Good service.

Great service stuff

Enjoy excellent service

Very helpful

Highly Expensive

Buying material

Very friendly staff

Excellent

Good

Just

Bad