Fast service. Tasty chicken. Not oil drenched like other KFCs

Lady told me she can not give a receipt, then charged me for a 10 piece, when I asked for an 8 piece. Got home to see I only got 8 pieces, but paid for 10. Tried to phone them from the web site number, but it does not exist. They are cheating me out of R30, but will not see me again! KFC Paarl Mall no good!

Always neat, clean shop and food fresh

Ordered a bucket for one online at 10:27. Checked in immediately. Went into the restaurant. Stood by the counter for 15 minutes before they even acknowledged my existence. Then waited another 5 minutes for my food. 20 minutes for a bucket for one... Pathetic service. Then we get to the food itself. There was only 7 chips in the bucket. Far less than there should be. The chicken was cold. The wings, judging by the fact that they were dry, cold on rhe inside and hot on the outside, were no doubt yesterdays wings that had been reheated. This isnt even a case of I wish I could give zero stars... I wish I could give negative stars. I wouldnt come back even if my life depended on it and that is no exaggeration.

Always a pleasure to visit. Such excellent service.

On three occasions I have received terrible food. Either the chips are awful or the meal is old. We ordered the new crunch slider and the way this thing came in the box was a joke.. I have only ever once had a decent meal from this KFC..

Takes forever at the drive-through and missed orders received after repeating it several times. One reason that there should be a way that people should be able to place order themselves at a drivethrough to eliminate having to order again to get what they asked for the first time. Maybe it was too busy for them before my arrival but having to wait and then receive the wrong order, then having to wait again, then giving up and leaving without it shouldnt be the experience at a drive-through. Staff just turn their back on you while you still talking to them. From other ratings i have read, this all seems to be the norm at KFC Paarl Mall.

The place is fine just like any other branch there is just not communication between the person helping u , to them it seems like they doing u a favour by serving u just my opinion.That is the vibe I get when walking into the shop.

We only buy from Kfc paarl mall. Always quick and always fresh. Never ever had a complain to them

Yes good service. Excellent staff

What pathetic service, so we order breakfast and 20min later its still not ready because they waited on the eggs, .......breakfast time??waiting in eggs??.....no compensation for making us wait so long and the staff not too friendly......I will definitely not go back there. Such a early morning disaster

Drive true a bit slow. But food are good

Always have to wait in a parking bay, even though I went to drive through

The chicken was very fatty.wasnt a very good experience this time around

On ordering they did not know if they had enough chicken to give us so they had to check first. We got the ok so we placed an order.When we arrived back home there were only 7 small pieces of chicken instead of 8 and it looked if some of the pieces were cut in half to make up portions.The coleslaw was shredded cole in a tub. We had to add our own mayo at home.Will not be returning......

The website says they close at 20.00 and we got there at 19.15.The lady that take the orders at the drive tru side said they dont have any food left because they close at 19.30.We try to explain that we drove to this KFC for 20min and this is not what the website said.Then the lady(her name is Wendy) started to shout at us saying that they close at half past and they all go home at 8 because of the curfew. We told her in a neutral voice that there is no need for shouting and that we have a 1 year old son and we drove here to get him something to eat.She didnt show any remorse and then we insisted on taking to the manager because this is unacceptable behavior.The manager (Marshall) came and took our order and put it through without any hassles and we got our food at 19.35.

Check your order very good.

Slow drive-thru, broken machines, workers can not speak English

Friendly efficient service. Seating area is clean and neat

A standard KFC experience can be expected at this branch. Friendly, and busy, staff with finger licking good chicken. My go-to fast food take away joint in Paarl.

By far the best KFC myself and my husband have ever had 😍 I have never ever had an actual crunch burger that was crunchy other than at Paarl Mall KFC. Everything was so extremely fresh, juicy and crunchy.

Hi I bought breakfast this morning in your KFC Paarl Mall, Im not sure if your coffee is suppose to look like this or its only mine that looked like this. Your coffee tastes horrible. Its still here in my desk, Im thinking of bringing it back later on. This is nonsense

Wow! You guys are awesome! Excellent service

The quality of food served is great, however, the attitude of some staff members towards customers needs to improve. Staff or workers are the face of the company. When they do well they make the company great. If workers are not great in the way they interact with customers it dents the image of the company even if the products of the company are great. I was shouted at! The shouting was unnecessary and unacceptable. My fault was to confirm my order twice to avoid mishaps! Please improve and treat customers with dignity, love and respect!

Product is fine and fresh. I do however had a bad experience with my last purchase. My daughter needed to use the loo. I asked them the key. The one staff member said that the lock on the entrance door of the toilet is broken and that they cannot open it. Another one said that the toilet is out of order. Not good!!!

Excellent speedy service and nicely fried chicken!

Quick and friendly service!!

Quickest kfc service in paarl

Absolutely without fail forgets to include the promo code items for mr delivery orders. Forgot 3 out of 3 times. 1 Litre coke, large chips and twister not delivered.

Friendly staffFast and friendly service

I can say best foods

Ordered a streetwise 5, they did not provide the chips. If you phone, no one answers.

Disgusting!!! If i could rate Zero stars if i could.We just bought KFC from Paarl Mall KFC branch and the food was disgusting!! The lettuce on the burgers was brown, there was almost no chicken and sauces in the twisters, the fries tasted like it was yesterdays fries and the mashand cravy was so tasteless and watery!!Over R300 down the drain for food we couldnt eat! We will definitely never buy from them again!!!

Warm food ,tasty and on time.

Absolutely worst service ever! Waiting an eternity in the drive through with no communication, 20min later someone finally comes to the window and doesnt know what our order is, then tells us to go wait in the parking. This doesnt even deserve one star!

Pathetic slow service on drive through

Moody people work here. Managers even worse.

Pretty disappointing for a Drive-Thru.Half their ordering equipment is out of order.Sometimes, if you order a burger the two halves of the been arent even from the same bun and therefore different sizes. (Ie. Using the Snack Burgers bun on a Colonel Burger size burger.)Bruh.. I aint even getting into this.

The service is excellent and the chicken top notch and my ice cream for r10 to die for...thanx for excellent service and finger licking good chicken

Their dunked wings are the best.

Although the food was great, the wait at the drive through was very long. Should really have more staff on dury during busy times.

“sir please wait in the parking, every single time! Even when there is absolutely nobody in or outside the restaurant.Poor service guys

Clean and efficient

This KFC is nice and clean. The food is of the normal standard and staff are very friendly. Service is fairly efficient. It is so much nicer and safer than the branch in town.

Not the best Ive had but its alright

Friendly staff and quick service. We had an awesome time there.

No answer, called so many times

Food was just made and drive through was fast and on point

Scrumptious and delicious fried chicken! Went through the drive through. Quick and friendly service. Yummy!!

Really nice place

Beautiful service and very quick and just by the mall

My favourite Soft Serve outlet!!

It was excellent

Good service

Bad service and small pieces of meet

Friendly staff and pay attention to customers...

Its nice place for food lovers

Quick and easy using the KFC app, bypass the queues.

Good and fast service from Hlutyana

I think the place is clean and the food is well prepared.

Just take the time to check if your order is correct

Great service and good food

Worst service ever. I will never go there again.

Cashier was friendly. Waited 5 minutes fir our order.

Absolutely worst service ever!

I love their drive thru

Had to wait about 12 minutes after placing order at drive thru.

Always a great experience at KFC Paarl mall

Great customer service

Thank you for caring about our safety....the whole family thoroughly enjoyed their meals

Excellent

Quick service. Chicken and burgers was nice as well

In my opinion Ive received good service from KFC Paarl Mall.

Good service

Great but the service is a bit slow

It tasted like original KFC.

Worst service ever!!!! They do not even know of advertised specials

The staff is very friendly and helpful

Good food

Friendly staff. Food always on time.

My favourite chicken.

Prompt service and always quality food

Was the best when they opened - now as bad as the rest - food is cold & not fresh. I only buy take aways when Im really desperate so not happy

The service assistant was poor , the lobby assistant was not really of help . The lobby was untidy even though not busy . The cashier was unfriendly and half irritated at the time of service. Chewing gum while serving me . And the fact that the food take so long for a take away shop , was unpleasant. And on top of that my food was not up to KFC standards. Disappointed with this store , wouldnt go there again soon .

My Daily Drive through shop very good

Its clean, very friendly staff and service is excellent

We loved your delishesly prepared chicken

Nice outdoor seating with umbrellas for shade, comfortable furniture and swift service but the tables werent clean as some patrons dont utilise the bins provided.

Excellent staff and service, food was really good as well

Wow, this KFC impressed me very much. When I got there, it was very busy, yet they surprised me to give me my order in a shorter time than a quiet KFC. Or any other KFC for that matter. This is by far the best KFC. Quick and the chicken pieces are actually thoroughly cooked. Most KFC give half cooked chicken. Whenever I go to Cape Town, which is often, I will buy my KFC there! Well done KFC Paarl Mall

The service is always bad at this kfc

The service was in line with covid regulations

Food and service is good

Clean, quick service

Nice food

The service is bad.You always have to wait in the parking for your order when using drive through and if you receive your order you will find that its not what you have actually ordered.

Good and tastyy affordable meals.

Check your order before leaving, sometimes errors creep in when they busy.

Fast and quickly

Excelant service!!