Most unreliable internet service provider. Please do not sign a contract with Herotel Cloud as they are literally scamming money by not giving the quality internet you pay for. Had to call 5 times and the 6th operator helped a bit but took 4 days to resolve, but others dont bother to help at all, they only say we will check into it and a week later has passed, especially the operator named Jaco that has no idea how to fix a problem at all. Do not waste your money on this terrible place. In the beginning when we signed the contract we received our speeds, but as months went passed it could barely load the Herotel Cloud website. Absolutely terrible service and bad customer service.