One of your sales guys came to my house, pleasant man but the tools you gave him are dodgy. You have to understand a stranger knocking on your door demanding your bank details is a bit unnecessary. Also get to the 300+ people who had bad experiences with you, you wont sell anything with reviews like these.

Fair warning to all they block sites and speed to load sites are ages even on 100/100 took 3 weeks to respond to ticket cancelled services after 7 days this is bad. If i could give them a 0 i would . Please note i have emailed screen shots

Ive been trying to contact someone about cancelling my account for two weeks now, and Ive emailed every different support address provided - but nothing comes from it. Ive tried to call your customer service and you end up waiting for 30 minutes without the queue moving. This company doesnt even deserve 1 star. Would love it if someone from SADV could contact me asap. It seems like you need to give them a bad review to actually hear back - so here I am. Thanks

ITS A SCAM!This place is absolutely horrible! Ive spent the last two weeks trying to get a hold of these people to try and cancel our account. They flat out dont answer their phones. When on occasion they do answer they simply pass on the complaint to nowhere. They will not get back to you. They will not help you. Stay far away from these people. They are only here to sell you lies.

This service is absolutely appalling. I tried to contact their support team and waited on the line for 45 minutes, and remained as caller 4 throughout the entire duration of the callI’m yet to be contacted back, which is an absolute shocker considering that we are currently paying for 100MB line and we are lucky to receive a 10MB line speed, with only one device connected…Because that definitely makes sense, right!!!It’s extremely dissatisfactory that once a complaint is made, our speed increases for a while and then the same issue ensues once again, leaving us to deal with the problem and this pathetic service but apparently it’s due to a lan cable-if so, how is that the speed increased after a complaint was made, funny that…No throttling, what an absolute joke, DO NOT USE THEM AS YOUR SERVICE PROVIDER!!

The worst experience I’ve ever received from a service provider. I’ve been holding for over an hour and the operator keeps telling me that I am caller number 2 for over an hour. I logged a ticket on the self service portal but no one has reached out to me, I changed my banking details telephonically with a consultant yet they still debit my old account. I am definitely doing away with SADV

We had an incident on the 8 th of October of this month when consultants who said they come from SADV caused a massive disruption in our complex ,they entered into the complex without being authorized by any one ,when asked to vacate they outright refused to leave ,they screamed all kinds of profanities and I spoke to one of your consultants by the name kgopolo and informed me the manager will give me a call ,even now we are still waiting.

Think twice before signing up with SADV, It is day 9 now and no fibre connection! Previously it was 13 days with no connection but they are very quick to increase their rates and to send statement and say you will be cut off in 2 days if no payment received! I have even tried to cancel with them multiple times but they conveniently ignore those emails...

I am guessing this is the only way to actually get a response from SADVEmails seem to get me no response and phoning in is a nightmare, almost as if there is only one person answering the phones. I have phoned in yesterday waiting over 40 min as caller no 3 and again today stuck as caller no 2 for over 30min. How is this even possible as a service provider?

Dear owner since i have not recived feedback from your email after i send proof here they are some a month without feedback and cacelation was done 3 days after services comnced no feedback on date of cancelation please note i will take this matter up further if not canceld by month as then you are in breach on contract thanks . Ticket numbers : #sa049672 ; #sa48440 ; #sa48365 #sa45159 a few was just closed my your team

SADV is bunch of scam... Taken out debit order from my account without providing any internet services. I signed up for Home-connect and SADV with other internet provider amid of moving into a new apartment, I applied and got connected by Home-Connect after several weeks that I didnt get connected or hearing from SADV due to their improper services and customers care.You keep taken a debit order from my bank account every month for the service you were not provided to me which seems like a SCAM. I attached the photo of the router that brought to my apartment by Home-Connect and I have been using their service since February. I wish somebody will get this message and see what could be done.My contact phone number is working so I want you to give me a call. I tried to call customer service no one answered for help which is unprofessional.

If we could give less that 1 star we would. They take more money than theyre supposed to with standing orders. Its impossible to get hold of anyone ehen you call, you spend at least 30 minutes waiting fir someone to answer and then the phone gets cut off or you get cut off mid conversation. We are now looking for a new internet provider. Some of the worst service weve ever experienced.

(05/09/2021): SADV has been the worst internet service provider I have ever used. I tried calling, emailing and requesting support on my online profile as my connectivity has been off since installation. It has been 10 days and still no assistance. I have even resorted to cancelling my subscription and would definitely not recommend this service provider to anyone. Incompetence at its best.(08/09/2021): UPDATE: My wifi is still switching on and off throughout the day. You guys dont realise that most of us work from home and it is VERY inconveniencing to go through this. I am also trying to cancel my subscription with SADV and no one is helping me. What more must i do to get assistance??????

I have issues with SADV at least once a month. Today it is terrible connection. I have a 100/100 line but Netflix is buffering on my TV, our laptops keep disconnecting and my phone can not even access the internet. Speed test says 1mb up and 1 mb down. Even with 5 devices connected how can I be on 1mb line speed? Called tech support and sit on hold for ages. Requested a call back, we will see if I ever get one.DO NOT USE SADV AS YOUR SERVICE PROVIDER.I am waiting for the email showing the speed test from SADV. You did not share an email address I can send my speed tests to so I have to wait for your email first.

If there was a minus 5 stars I would give that , network always goes on and off and when I called for assistance I was nr.9 in line when it was my turn the call was declined ? When I called again Inwas nr.16 in line ?! do yourself a favour and dont use SADV

If there was a rating below 1 star, I would award it.I have had the worse connection issues and SaDV is non responsive and frankly don’t care.I then tried to cancel my account, despite multiple follow ups via mail and via call center (which by the way they barely ever answer), my account is still being charged.Do yourself a favour and go to any other provider. This is really the worse and this experience is consistent across anyone I know who uses this service provider.

Edit: MB072-H27 Account NumberNot my name on the account, you shouldnt only help those who complain. Our wifi is still off and your phone is still on hold placing us in line.Just fix it, dont want apologies or responses.Absolutely Absurd Service, I will tell you the timeline of what has happened ands you tell me if it is acceptable?-Email us saying servers will be down-We try pay online but no option-No Invoice sent-Cuts us from wifiHow do you NOT ALLOW us to pay then CUT us off?We have jobs that require the internet.Similar issue last month, your company is a joke, sort yourself out.EDIT: Been on hold since posting this 2 hours ago.

This is the easily the worst ISP Ive had the misfortune of dealing with. Internets been out for 2 days, they dont answer calls on the 24hour support line. Been on hold for 2 hours today, after 2 hours yesterday. Absolutely disgusting customer service. I guess they dont need my money.

***Update***I relocated and sadv coverage is active where I relocated to but whenever I call them to ask why they can’t switch they tell me a lady will call me to activate the service and I’ve been waiting since the 15th of September this lady hasn’t called.If you plan on using sadv you must be prepared to suffer the problems and bad services that comes with them. The problem is not worth the service. The amount of airtime I’ve called them with is enough to pay 3 months worth of internet service, they only take calls after 1 hour of hold 💔——————————————————————I’ve been paying sadv subscription for 50/50 and it drops to 10/10 every time. As of today my network hasn’t worked for 2 days now and the customer service drops your call when you are the first in line. I wouldn’t recommend them for anyone residential or business, they’ll ruin your business with their poor services. I regret using sadv

I am not one to write reviews but since my fibre connection is once again down I have some time.I am rating SADV as an ISP and not based on their customer service. The customer service in itself you can form a perfect picture from reading the other reviews and SADV’s very generic responses to the reviews with no changes in the issues raised.My fibre connection’s speed is in line with the package I pay for which is a positive but unfortunately the connection is incredibly unstable. I am offline every now and again for 15 to 20 minutes and about every 3rd day down for 2 to 3 hours some where between 1am and 5am, this is made worse by the fact that they do not offer 24 hours support so I have nobody to assist me with getting me back online. This does occur during the day as wel but only about every second week.As some of the other reviews have mentioned this is definitely not the service provider for you if you work from home or require a stable connection.So my 1 star rating is not based on the companies supporting tasks but based on their primary function which is providing me with a fibre connection.Unfortunately I would advise any and everybody to not use their service since they do not deliver a quality product which is ultimately their only purpose.The bad product is then dipped in bad customer service and a lack of support hours.I really do hope that the issues raised by the people on this forum is address properly but for now use a different ISP.Edit: They seem to have added 24/7 support which would have been great if you received support.I see Tumi responded to the post which is coincidentally also the name of the 5 star rating with positives professionalism etc. If not for the fake reviews they would be at a solid 1 and not 1.6 (at time of post).I have received the below response to this post but have not yet received feedback on the support case logged. Shows you the priority is more to make it seem to the public that they are responsiveness than actually assisting their clients.Ticket # [SA020033]

You cant call me after 9pm and expect me to answer when I have been waiting for your call the entire day since your lines are awalys on hold until airtime runs out!!Please dont make us sound like difficult clients and deliver what you promised, uninterrupted internet!!!!!

Since I signed up with SADV it took them 3 weeks to come and install, with irrelevant excuses, like I had an account with afrihost and that clashed with their system so they thought I already had wifi but I didnt because I moved and afrihost was more expensive in my new neighbourhood, and how the P does that even matter? “We are a division of afrihost” they muttered. I got my fibre and router and I only had internet connection after 2 weeks, calling non stop every day costing me between R1000-R2000 bucks in airtime, no jokes guys, not even talking about the data I had to buy since my wifi wasnt working that was another like 3 grand but yeah…Part of the package I got was that I get the first three months for free, but my internet was at less than half the speed I was paying for (60mbps and paying for 200mbps), still is most of the time, its been allot more than 3 months now and I havent recieved one single email, sms or nothin.SADV youre service is verry South African, I’m not too mad about this, I get free wifi. Then again I’m probably gonna get F’d in the A with a big bill one day but goodluck to you my friendly service provider.Hahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahaha!Good luck

Not often do I leave reviews but I want to save the next poor soul that has to deal with SADV. Overpriced packages compared to other ISPs and dont get me started on the intermittent connection issues that I have to face on the daily. I have not had a stable line for the last 6 months and I am officially looking elsewhere. Was promised a decrease in subscription costs on the first of July (which was done) as well as an increase in line speed which still has not happened almost 20 days later and all I get is excuses. You will be better off looking at alternative ISPs.

Same story as everyone els fiber is installed and I get told to call SADV so they can activate my account i have made numerouse calls and not a single answer. I have sent mails to suppourt with absolute no feedback.

Shocking support. Ive upgraded my link and its not getting upgraded.Its been 2 days now... Invoices have been paid for prorata usage, as soon as i get through to them im moving to another provider.---Adding a few days later, still no response from the accounts department, still have not had an upgrade on my link. Please escalate again!

This company does not even deserve 1 star. The internet is down and I have been on hold for 2 hours. When I get to number 1, someone answers and drops thereafter without saying anything. I have wasted my airtime calling these people. Their customer service is beyond horrible. I have sent emails, booked tickets on website, NOTHING!!!!!!!

Since Vumatel took over SADV the signal, service and accounts are a disaster. I cannot stay with SADV if things do not improve. I have been a good client for 4 years and now I am very unhappy!!!!

The service is terrible I wouldnt advice my worst enemy to go with them. Fibre is always down and customer service is only mentioned on their website but non existent in reality. One star is to many they should get - 100 stars. If you want to sit without Fibre for most of the time with no service this is the place to go.

Obviously SADV has enough clients that they dont have to provide service or even just answer calls , worst ISP ever. Shocking 1month and counting trying to chat to a manager or account manager.

This is the WORST ISP and the worst customer service I have ever had the misfortune of dealing with. Impossible to get hold of anyone in tech support or accounts and not even the people in tech support can tell if my service is active or not. Incompetence and apathy to the max. Stay away.

The service is poor weve had the same issue for a full year. Every month our line gets cut off due to billing errors. Weve communicated time and again that we do not have a handset but we are being billed for one since last year. The issue is never resolved.I got a response from them on a google review but my issue was not resolved furthermore I was kept on hold for the billing department for more than 25 minutes. Its the second day now without connection. Instead I got another bill for the handset that I do not have Ive been billed twice for the router and the handset every month for 12 months. My service is interrupted every month for the same error on their system and Im left without service while they sort the issue on their side for 12 months. Im not sure if they really expect me to pay for something that I do not have. My husband wants nothing to do with them anymore but I just want the service that I paid for the rest of the month then wellpart ways.

If you get to read this, I hope it is in your research phase. Run away dont even consider joining with this company. I have had constant issues for the last 2 years. Customer service does not exsist. Line stability is pathetic I constantly loose connection. Spoke to senior managment to try and resolve this, did not even get a follow up call. Be warned Telkom sets a high standard in this space in relation to SADV!

Pathetic customer care and communication, calls, emails not answered or acknowledged

Definitely not suitable for work from home, but the complex I live force us to use sadv. Worse than eskom if that gives you an idea...

My Internet was down for 2 weeks last month and has been down for 5 days already this month. And yet am still being charged for a whole months subscription regardless of all the inconveniences called. This is the 3rd time in last 6 months I am experiencing this.I have requested to be updated on the situation and have not heard a word regarding my connectivity.Sadv blame this on Vumatel but its also their responsibility to keep their customers updated and happy.I work from home and this has significantly affected me and yet nothing seems to be getting resolved. Really poor service and I am extremely frustrated.

Customer service from these guys is non existent. my fibre account is still not activated a week later, calling their call centre is pointless, you stay on the line for over an hour because 1 0r 2 agents are working, sending email to support theyll answer you after a century

They want to bill me for 2 months that I did not use the service when I cancelled. I accepted 1 month, understanding that I needed to cancel in advance, but due to public holidays I canceled on the 04th of January and they insist on billing me for February. Bad service. I have wasted more money on telephone calls trying to resolve the matter.

Can someone please assist me need to get in contact with help support.

Worst service provider to ever deal with. I asked them to change my banking details and debit order date last week but I still havent been assisted. When you call them you will hold the line for 20 minutes only to be told to resend the email.I had a similar problem last year when I wanted to pay my account in advance.

Very disappointed with SADV customer service they will put you on hold for more than 20 mins when your call is 1st online they will tell you its now number 10 another 30 mins holding they disconnected my WiFi after I made the payment I cant get hold of them 😭😭😭😭😭😭

I am so disappointed with their service, starting from installation to monthly service and cancellation. I have been paying R800 for a 10 mb line, on top of that it is never working, when you call no one answers . When I first made a call they told me that the service is monthly, but not I am moving out of my place, end of May, they are telling me about cancellation fee and that my cancellation will be effective 30 of June, I do not know who I will be paying for. I looked at the reviews and thought maybe people are exaggerating , but I would never advice anyone to use their service. They are such a scam, their service is so poor. Next time to pay attention to reviews. Makes sense for the 1.6 star review a call to run away. Some of us are working from home, imagine having to go to someones place to work while claiming to have internet ..

Great service from Khumbelo Dzege exceptional professionalism and great representative for SADV. Pleasant experience.

My internet has been out for the whole day with jo communication you send them Emails with no response and they dont even care to notify clients on what is happening. I will be moving to another service provider. Poor service here I wouldnt recommend the anyone.

I am not sure if this is pure fibre or just ***LTE, the connection keeps cutting OFF and ON while in online meetings not sure whats the problem. I have a 20/10 line but internet will just disconnect out of the blue.

Zero Stars is what Im giving you guys... Anyone reading this, DO NOT USE SADV at all ...

Seriously bad customer service. Never answers the phone!

Honestly would leave half a star if possible. I had my fiber line installed about a month ago, the installation team botched the installation and it took another week for them to return and fix it. Since then, my network has gone down twice, the most recent was on a Saturday night. No tech support after 22:00, and when I phoned in the following day, about 07:30 to log a complaint, I was promised numerous times that a team would be out to fix the issue. At 15:00 I phoned again, as no team had been out and my line was still down. I am then told that there is a standby team that only work to appointments, appointments that need to be made during the week. Monday a team arrived to fix the issue, they resolved it somewhat because this morning when I woke up my line was down AGAIN. I tried to phone in but was told to leave a message and there support team would get back to me, it is now 15:25 and no one has called me back, nor has the issue been resolved. Its seems that SADV cannot maintain there service for longer than a week at a time, and have no trustworthy technical support to bolster. Never have I ever heard of a standby team that only work to prior appointment. Can you imagine paramedics worked to the same standard. I am utterly appalled.

I have been waiting for my wifi router for about two weeks now. Called in today (was on hold for 20 Minutes) and was advised that I will have to wait another 3 days in order for the router to be delivered mind you I am working from home and I need stable connection. I am already skeptical of the service I will be getting from SADV in the future.

Excellent service and reliable, best ISP I’ve been with.

Internet is OK, it could be better. Some consultants are not as friendly

Absolutely pathetic company. AVOID. Cancelations and accounts departments need to get their act together! They are thieves who steal your money!

Every time there is an issue with your internet, you have to wait on a call for over 30minutes to speak to a representative. Since we started using SADV, we have had multiple issues with our fibre network, as it will randomly cut out. If there are any weather problems the internet will be down and even on days where there are clear skies, the internet will be unstable and go on and off multiple times. I have contacted SADV on multiple occasions where they will tell me that they do not see anything wrong on their side, but with a reset the internet will be on. After canceling with them, the last month we had even more internet issues. The support takes too long to get a hold of to help you with your issues. You will waste a lot of airtime here. I would not recommend SADV for anyone.

WORST. SERVICE. EVER!!!!!I am now on day 5 with no wifi. Ive spent 3 hours with their call centre and gotten no where. They now see my number and cut my call when Im next in queue. I have to use multiple numbers just to get them to pick up!! To date no one has helped me!! DONT sign up with SADV!

Tried giving them a call, went to first in line and back to third in line a number of times, paying for services with them is like paying someone to slap you. Also every few months they seem to mess up my internet, either them or axxess

Fibre is fibre but reliable this company is not. Compared to accounts I have at work with fibre, SADV is more down than not!!!!!!

Our international media house phone lines have been down for over a week and all the consultants keeping tossing our call around till we hold the line for over 20minutes. Absolutely horrifying!!! Searching for a new service provider as we speak. So sad. Your reviews are on 1.6 why are you still open for business if youre not able to provide service??? On the other hand, a technician replies to our email asking for port numbers like we are network engineers?? Wow.

Great staff and people to help but I am not impressed with the connectivity. I have a 20/2mbps line and I can barely watch something without it buffering. I mean... I had a 10 mbps line with another ISP previously and had 0 problems.It has been two weeks since posting this and now I am dealing with Price increases I was never told about. This is in breach of my consumer right. SADV could not even provide proof of this communication to me.

A call centre with no call centre agents to take your call. For the entire duration of the day my minimum call waiting time was 46min 🥴How guys ? How does this work ?

We havent had internet service since yesterday morning. We have been calling to customer service with no luck. I have sent messages and I havent been replied. Previuosly, this month I have called three times because the service has failed.

Working from home is impossible on sadv!!! Fibre is on and off. Had to get a telkom LTE so i dont lose my job!!!

Hell on earth!!!, been dealing with account issues from day 1. The call centre makes you wait for 25min and then when you are first in the queue they drop your call.

No after hours customer support. Line are always busy, you leave messages or emails and it takes days for anyone to contact you. Continuous throttling. Cannot open ports on routers. If you have any other option for internet provider please use them amd save yourself all the hassles.

Where does one even begin....Its been 3 weeks waiting for them to install Fibre. In this whole time, theyve only responded to only 1 of 6 emails I sent to them. The Call Centre is just a rabbit hole, you wait... wait... wait.. then it just disconnects. I have had Afrihost escalate this issue twice, even they tell me SADV has not gotten back to them. I am even worried whats going to happen once they eventually install, do they even attend to queries of existing clients?

DONT do it!!! Just DONT!! If you do, you were warned. The average rating is LOW for a very, very good reason. Poor value, poor service, horrible responsiveness - all the headaches you can imagine a wifi provider giving you.

Looking at the reviews, I see that Im not the only one experiencing challenges with this company. Ive been to Hello Peter, to no avail.My account was debited in December, but I had also made an EFT before the debit. Rather than asking for the money back, I asked that the next debit order goes off on 1 February rather than 1 January.One agent confirmed (Lethinia), while later another one (Rene) said I owed the company. Rene is really hopeless. E-mails are not properly responded to, so the frustration continues.I just want the one issue to be resolved, then Im moving to Rain. I see they are much cheaper, without a need to sign a contract. What a disappointment this company has been!

I am actually in shock while writing this. I applied to SADV in December for a fiber line as the previous tenant that stayed in this unit used them. He suggested I ring them up and ask to continue with the service as there was already a connection and box and all that was needed was a new contract and a router so I can be connected. My phone just cut because I was on the line with an agent who made me hold for 30min while trying to find out the status of the router delivery. 30 min????? Are you guys for real??? Before this an agent told me that my router had been dispatched from the warehouse and was on the way because I work from home and urgentl needed it I asked for the courier company so I could organise to pick it up. Upon calling the courier company they told me there was no such. It’s almost 2 months of playing cat and mousse with this company. It’s shocking and disgusting how these companies treat us

Ive had my internet for almost 2 months now. In those 2 months my internet was off more than 5 times. I have to wait 40+ min to talk to someone and the problem gets resolved in less than a minute. My wife works from home how is she supposed to do her work. Always the same excuse that the connection on was wrong on their side. I send them an email about this problem and Im still waiting for a response, even now when you try and phone them their phones are off. Its frustrating and irritating. Really kak internet providers

I am a potential customer currently looking for a service provider. I am glad that I started here first and read all the reviews. SADV is certainly not what Im looking for, Ill continue my search. Thanks for sharing your experiences.

Updated review:I have issues with SADV every single week.Poor quality and service.Extremely disappointed overall.Our internet goes down atleast 1-3 times a week. And when it goes down, you cant reach the call centre as it says the number you have called is not available EVERYTIME!!!!!!Sadly their lines are in our complex. So we have no other choice than to use them.I would not recommend.

They are absolutely Useless , Charge for services that we havent applied for .Work Pro-rata charges backwards as well - charge for greater days then less when

I was double debited and looks like no one seem to care as I keep on getting the same pathetic responses and people keep promising to call me back but no one ever does.Please dont bother signing up with this service provider, you will experience issues and no one will ever get back to you and lose a hell of a lot of money in the process for services you didnt get.

Wow do I WISH I had seen reviews of this company before I signed a contract with them.My complex suggests SADV as the chosen ISP and so I assumed it would be an easy connection process. I was so very wrong.I made an order with SADV to connect fiber internet in my house. I was called very quickly to schedule an appointment for fiber installation and the lady on that side was so helpful that I was quite hopeful that I would have WiFi soon.SADV did not communicate that after the fiber line was installed I would still have to wait to actually gain internet service!After installation of the fiber I have received absolutely no communication with regards to receiving a router and getting the WIFI connected.I sat on hold for 45 minutes twice today and was hung up on both times as I got to my turn in the caller queue.All I want is to be able to cancel my contract before any more damage is done and move on from this horrible experience but I cant get a hold of ANYONE.If my account gets charged for something I have yet to receive I will be LIVID.

I’ve been waiting for 20 days ... all I get asked is to keep sending in the same filled out form. I’ve called 4 times to be promised that a technician will be sent out in the week... still waiting.

I applied for Internet last year September 2020 till to date I don’t have internet.  The infrastructure was installed in October and I was told that within a week they will deliver the router and activate the service and unfortunately it hasn’t happened. Every time I follow up I was told their dispatching the router within a week they have backlog.Last week I called SADV office again for the whole week only got lucky on the 5th day and I was told they have sold their infrastructure to Vuma tel, tried to call Vuma tel they said they don’t know anything.  Now I’m I have hardware installation without internet  not sure where to go now …. All I needed was internet not the hardware….. The unfortunate part is even if go via Vodacom,Telkom or etc. they have to go SADV because they installed the fibre in our complex.

If I could rate negative points I would. Two weeks after signing up and still no connection. Poor communication, you speak to a different person each time and they tell you something different. Oh boy and they like passing the buck. I would not recommend at all. The Team Leader Tumi does not answer her phone what a joke. We cancelling our account today.

Been waiting for installation. Logged a ticket, tried to call and email without response. Horrific customer service

Clientele services are unethical, they do not inform you regarding the delivery of your router as well as keep you waiting on a call for up to 50 minutes just to find out when the delivery will be done for your router. They provide you with false information in order to end the call sooner. No feeback recieved or follow up calls as per telecom conversations.

I have been waiting for over 2 weeks for someone to call me from Sadv to connect my wifi and to send me my Fibre router. They advertise installations for between 7-14 days but you would probably wait 4 months just to get someone to reply to an email query. WORST SERVICE EVER AND NO SENSE OF URGENCY FOR CUSTOMERS WHO WANT TO GIVE THEM THEIR MONEY FOR WIFI

I cannot get hold of anyone.I cannot log an enquiry on their website as it comes up with an error, it wont allow me to submit the query.I cannot call the 086 number as it says that this number is NOT in service.When you try and call the 011 number it never gets answered and the IVR message is still speaking about a holiday in December, not updated as we are past Christmas.I would never refer anyone to use this service even if its for free.Home Connect and RSA web is far better, you dealing with top agents and get the best service.Horrible Service, I would feel sick to be the CEO of this business. I hope he knows what is going on and the level of service that is being given out by his agents and staff.

This company should be closed down, the have the worst service in the world. Its just a pity that the estate I live in has their lines in place. This is the second time around that Im forced to deal with this disgraceful company. You can never ever get ahold of them. I sent my application through in December while they were closed so having to wait was understandable, they reopen in January and I had to call them a few times until I got my black box installed, after that I had to call and email them again a few times just for the router to be delivered. They dont even respond to the emails just by the way. At the moment Im sitting with a router that Im not using simply because I can never get ahold of them in order to find out how to activate this damn thing or where to pay for it to be active. Ive used almost R300 worth of artime just trying to get through to an agent, they have high call volumes all day everyday. This company is PATHETIC!!!

Been with them 3 months and they notify my with a R100 p.m premium increase. When you phone 38 mins in I hung up whilst on hold no response via e-mail just want to stop the bloody thing. Worst ever.

You need to be really bad to have a Google rating of 1.6 over 317 reviews!

I have been waiting for fibre cabling to be installed so that VOX company can connect me to their network and that has not happened. After a month and a half of waiting, the SADV guys asked to come during work hours as they need to install stuff. I made means and the installation was done and I was left with a broken TV stand. The guys said that the flat was not cabled as the landlord didnt connect all apartments and that they needed 5+ hours to get it done and that i needed to be home for that time. I told them that i needed to be elsewhere that weekend and my presence did not change anything, my item was broken anyhow. They contacted VOX saying I was not making means to be home and did not mention the broken TV stand. I then informed the VOX team over the phone. I have no fibre or internet connection till this day. Kelvin ResidentI had to update on the same review. When the legs broke of the TV stand the screen fell to the ground and because I had asked to use my lunch hour as discussed with the VOX agent. I had to go back to work. I even said to the gentlemen from SADV i will check it when im back home later. I even said what was the point of me being here when they would break things in my presence. His response was: Mawubonile awuchasuki the same than mawunga bonanga. Meaning when you see something happen in your presence, your response is more sincere.I did not have the luxury of that many hours on a saturday that month and could not pretend like I did. To lose a Screen and a TV stand and have no fibre i was not financially ready for. You will notice that they put the legs back under the stand as broken as they were. When i switched on my TV this is what I saw.

I have decided to change my rating. I believe that the main DC in PTA was down and affected many SPs. This affected SADVs phone lines as well. I received a call from customer care first thing this morning. Thank you for the feedback

The speed is disappointing. On a 10MB / 2MB line I am getting 4.09Mbps / 0.98Mbps. Not good at all.

Terrible service. My internet has been down for more than a week now. I have phoned multiple times, where it take more than an hour of my time to get through to technical support. Tech team still has not been deployed.

Cant say much more than whats already been said by many others. The staff are incredibly rude; and you spend hours on the phone waiting for a 30 second call, only to tell you that theres nothing wrong. Their accounts department cant consolidate payments properly which results in a loss of service at the most inconvenient time. Wouldnt recommend.

Probably the worst service from an ISP Ive ever seen. Ive been with MTN, Vodacom, Clear access and even telkom for crying out loud. It took me 2 months to get a router password. Do they respond to support tickets? No. Do they return calls? No. Is the fiber stable? ABSOLUTELY NOT.Currently theyve been doing maintenance on the apartment line - which is direct from SADV. Its been down for 5 hours and its 17:53 on a Friday (11/12/2020) afternoon. They just left it and went home. Will update this when it comes back online and tell you all how long it took.Update, Saturday (12/12/2020):They did indeed just drop everything and leave. It was working friday morning, it was supposed to be routine maintenance, but instead of reconnecting everyone they just left. I called the SADV technical support line and after a 30 min hold the guy hung up on me! Are you serious SADV? Now from what I can see, from the other reviews, the technical support teams works a 9-5 on weekdays. So this routine maintenance will only be fixed Monday. Telkom was better.Update, Saturday (12/12/2020):Just got confirmation from the building manager that SADV will only show up on Monday. I cant post the response I gave him as it would get this review banned. Come Monday I plan to sit and have my morning coffee with @SADV technical support and make it as awkward as possible.Update, Monday (14/12/2020):couldnt have my morning coffee with the technical team because they *didnt show* . First call back I have gotten was about my google review and not even from the technical team or support... The Google review person is at least very helpful.Update, Tuesday (15/12/2020):Still not fixed. This is now day 5 and i was told the technical team isnt coming today - in fact they have no idea when they will be coming. Who am i sending my bill to for telkom mobile data?Update, Tuesday night (15/12/2020):SADV technician came by, looked at my rooter and went Ah. Its a fiber issue. different team then left. Yeah. I knew it was a fiber issue already on friday. Your technical team is a joke and Im the punchline.Update, Wednesday night (16/12/2020):Did the vumatel team pitch? no. Im on my neighbors wifi - which is from SADV so its just a sporadic number of apartments - and it disconnects every 5 seconds. So even if its fixed it may be impossible to actually use. Whats the point in being an ISP if even the line is terrible? I couldnt choose SADV - it was thrust upon me by my building manager - but I will be contacting afrihost tomorrow and checking if theyd like SADVs buisness.Update, Friday (18/12/2020);its been a week and its still down. I gave up, closed my contract, and got RAIN 5G. I am not kidding. I got a 5G device delivered and working faster than even the customer service from SADV to contact me.Even if I never go back to SADV, the building manager has to get my line - and all the others disconnected - back online and in a good condition, so I will give a final update of this saga when it actually gets fixed.Response to owner; You know how ridiculous that is? do you not have a SLA (service level agreement) guaranteeing turnaround with your outsourced contractor? They are pulling your name through the mud.

This company has been one of the most difficult companies to be in contact with. It took a month of pleading and multiple calls for them to install our fiber. And now they have charged us a R1000 installation fee which we were never quoted for.To add insult to injury, calling SADV usually requires at least 10-15 minute wait to speak to someone, and when you do finally reach a person. They are often, rude and refuse to do anything than the minimum to help you. Emails are also just simply not responded to.I would highly recommend going through someone else if possible.

I have an issue with SADV every single month. I log a query every month and it takes them so long to sort it out. I once went one month without internet. I currently don’t have internet right now (for the last 2 days) and when I called to report the issue, I was told there is no update and no ETA for it to be fixed. The guy I spoke to, Saheel, didn’t like that I was asking about the ETA so he just hung up on me. Terrible customer service.

SADV has made me so upset and so angry. I signed up for their fibre services 3 weeks ago after being promised that the infrastructure belongs to them so any faults can be fixed directly by them.I have still not had my fibre installed and I have phoned SADV almost three times a week - just to get them to give me what i signed up for ??Everytime I call they say I have logged a ticket for you, someone from Vumatel will be in touch to install your fibreWhen i called in the last week they said, sorry but Vumatel couldnt find your order because it wasnt activated on our side. I have activated it for you.When I called Vumatel today to check the status of my ticket they said, sorry this ticket is closed because your isp did not provide the isp number and vc number and order number.Previously when i called vumatel they said, the ticket is closed because we couldnt find your order.The service is horrible and I have been waiting on my internet to contact loved ones who are far away and I cannot put in words the amount of emotional distress SADV has put me through over the past 3 weeks.Absolutely pathetic service and I do not wish this upon anyone trying to get connected so they can stay in touch with loved ones.SADV will leave you waiting and waiting and no one will look out for you as their customer.They will call you and sell you a dream and then never act on it.In my opinion, dont sign up. I have given them more than the promised wait period and I am emotionally distressed.Update: 4 days later called Vumatel , same problem, sorry cant find your order number.The amount of airtime ive spent trying to get this sorted is ridiculous.I have to phone vumatel myself because the isp wont do it properly. And they keep saying sorry your isp isnt giving us this and that.Im tired.

Huge tarrif increase in 2021 and no response to all calls, emails and requests for call back 🙄

Absolutely pathetic! Aenova went down and this company took over its been over 3 days now no one has contacted me everytime I call them there is high call volume when i do get through to someone they do not know what is going on? Put me on hold for 20 minutes. I have sent over 50 emails - nothing! I cant deal with such incompetent people. At least with Aeonova they tried to assist. This is really ridiculous AND they are more expensive then Aeonova>?

Definitely the worst service provider I have experienced. The customer relations channels are old fashioned. I suggest that SADV revises its brand strategy.

STAY VERY FAR AWAY FROM SADV!!!!! The worst customer service under the sun, well actually, NO CUSTOMER SERVICE because you can NEVER EVER EVER EVER get hold of them!! A company that has made me a hateful person!!

Terrible service, I have been waiting for a full month to be connected and I keep getting one story after another. I contacted the support Centre about 5 times & each time I was told that my query has been escalated - no one feeds back after that.

The last 2 months has been a complete joke. Down every week, no reason why, their support line is always busy, you spent HOURS on hold waiting to talk to a person. Its like they have 4 people manning the entire help desk. No idea why theyre so terrible these days.

This is the worse company ever. I have never encountered such poor fiber service ever. I work from home and my broadband is down all day and nobody knows what time it will be back up and running! What if I lose my job because of your incompetent service? Please save yourself the headache and do not use this company. Cant wait for my contract to end so I can get away from these clowns and unneeded stress.

Ruben you guys have Pathetically Poor Service, I simple phone call, SMS or email will suffice to advise at least the set time we arranged for installation your guys couldnt make it. Now even when I call whenever I do get through to you, you drop the call. And amazingly no one else in your company have any information even when I ask to speak to a superior they cant get me one. Axxess is just as poor with service as I went through them, and they cant even help. Just sh#t service providers... Hire more people since you guys cant cope since that is what you Vumatel people are saying on the street, dont be so flipping selfish worse then the home affairs...

Poor service from Vumatel (new owner of SADV), dont recommend it