Good efficient and prompt service. No hassles. In and out, quick and easy. Ample sanitizer available, and masks worn at all times.

Good place. The receptionist was very helpful

Excellent customer service. Thank you FedEx 🙏🏿

Poor service, I wish I didnt have to use Fedex as Im fedup with the service.I just want my package and paid the duties and did everything on my side requested still the tracking number reading the same thing for weeks as its with customs and I paid and they just looking for faults so they can make extra money.

In 4 days delivery my parcel from China to Durban.Best in country!!!

I didnt even think it was possible, but I ordered something from the US and 6 days later it was at my door. Unbelievably good service from FedEx. Especially their driver Thokozani.

Went to the Biksburg branch to go collect my parcel turns out it was sent to Midrand and not kept at the Boksburg branch like I had asked, when I complained that I was notified through the track your parcel status it had told ke it was exactly there, after that I got the worst service given to me by the employee of the company at front desk and the Manger. Ling stood short I wait 2 hours before it was confirmed that my parcel is in Midrand, felt like I was on a play ground with the service and attitude given to me. No impressed 😕 at all!

I am very disappointed with FedEx .I paid for my parcel but did not receive .It was sent back .The supplier sent it back which is now with Fedex . Very difficult to communicate with them.They dont seem to know whats happening .

I wish that opened up another till at lunch. But I do like the store

Receive incorrectly populated imports documents. Not responsive to numerous requests for the correct import documents. I receive them with errors in the documents preventing acceptance by SARS for international payment. I provide all the documents required to correct the documents and raise the VOC, but still receive nothing. It has been going on for 2 months now. We have the same problem with 3 individual shipments

Gabbi and Regina were very helpful. And so was the manager Sheldon. Great service from FedEx Midrand.

Thank you, FedEx. Super friendly and helpful

They helped my husband and they took time, I guess the service was well

Helpful, the toll free number is a winner!!!

Great service, cant complain. Quick and easy to pickup a package.

Fedex decides not to deliver my parcel from the US. When I contact them to find out where my parcel is I get sent from pillar to post. Eventually I get a mail that says I have to pay a fine and storage to get my parcel, which they did not deliver. This is a money making scam. Read what the site Fedex-sucks has to say to see just how bad they are.

Worst company you can choose to ship or to receive a shipment from...Doesnt answer calls or emails. Packages are left in their warehouses for weeks even though they have been cleared by customs. Failed to send the customs invoice even after multiple attempts to try and get it out of them... Still waiting for my package 3 weeks later.Seems like I will have to go and collect it and I will not be reimbursed for my fuel or anything. Poorest service of any company out there...To give you an idea... My package had a shorter travel time from China (then to Japan then back to China then to India then Dubai) to South Africa.. Than it took from their warehouse to my house (100km).

I think if there were negative stars thats what FedEx deserves. I made an order in July 2020. Packages from aramex delivered within 2 weeks. Made another order in October, once again Aramex delivered within 2 weeks. FedEx has yet to deliver the July package! The poorest customer service imaginable, do not use FedEx.

Very efficient company👌👌👌

Safe place

Fedex have still not resolved a invoice issue after four weeks. They are just not replying to my emails. Poor, poor customer service.

Outstanding. Service delivery

We still waiting for our parcel 2 weeks no answer very bad service.

Weve been trying to get a package delivered for a week now. Asking since the beginning that they phone when at the gate. No reply, just an incorrect address. Very useless courier services that doesnt do as requested. Every single other courier service will phone me when at the gate. Not Fedex.

Friendly reception by security and front desk

At the depot itself service was great , however I had to collect my parcel myself which had been there for a week without being delivered.

My parcel was sent from Jhb, to Pretoria, to Jhb, to Pretoria and was on the way back to Jhb when I decided to collect myself. The reception staff were lovely and extremely helpful, but the service delivery is very very poor and doesnt warrant the premium prices Fedex charge

Service was pretty lethargic and even priority shipping sat more than a week before moving out of the warehouse. Not sure what they are like when COVID is not in play, but currently it is pretty abysmal...

Both my fiance and I had packages due. Two separate names, two separate business addresses. NEITHER one closed for any period of time over December, and in fact, my address was for a 24h business - so delivery would be possible at any time, of any day, whether public holiday or not. BOTH packages were not delivered on time, with FedEx stating that business closed - delivery not attempted. No attempt was made to contact either of us. BOTH packages only delivered after we both complained. So clearly, FedEx just says screw it over December, and doesnt bother to deliver.

WORST EVER!!!If i could O Stars i would... FedEx is honestly the Worst Shipment company Ever , The Customer Service Team is so terrible , because of the Mixup of a payment i requested a Refund, One consultant Says its possible, Other says its not then another says Shipper must pay then they Can Refund , just be honest With Customers Gee instead of being Wishy Washy To make it seem like you a Good Company and Want to help Customers , now they claim i havent paid - and i paid Thursday 11june and they claim i didnt pay yet best part they pressure us to pay the Amount but when you Request a Refund they say 3-5 Working days but different Stories from Each Consultant... Im so fed up with this Company , They are the Worst , I wouldnt even Bother using them again Ever in my Life , and im sure people who are about to use FedEx will be aware of the customer Service

They take time to pick their phones

Was working a lot with the FedEx there, very smart and good people! Very helpful!

The is no value at all use DHL for the best service possible . Worst service for customers in the worlds be warned

Shocked and disgusted. I shipped a package in from America using MyUSs services (Who used FedEx to ship the package). MyUS made the mistake of listing the value of the package as more than double its actual value ($924.99 instead of $419.98) even though I submitted the invoice from Amazon before the package was even logged. I notified them immediately of the problem before the package was even marked for shipping. Eventually they rectified their mistake and paid me the erroneous overcharged amount for insurance and insured me that they will notify FedEx of the problem so that they dont charge me incorrectly for import taxes.Shortly afterwards I had a phone call with a FedEx employee (Innocentia Sithebe) and notified her on the call about the error and afterwards I sent her an email with the original invoice as proof of the actual value of the package. (This was before the package even left America). I have the emails as proof.A week later I got an invoice from FedEx to pay more than double the VAT that I should be paying and listed the incorrect value of the package $924.99 (Instead of $419.98). I responded immediately notifying them that they made a mistake and forwarded them the email correspondence that I had with both MyUS and FedEx to notify them of the problem far in advance, but FedEx (Vanessa Christine Vorster) told me that customs cannot accept a second entry and FedEx will not be taking responsibility for the mistake even though I forwarded them all the proof that I did everything in my power to notify them far in advance.I am honestly lost for words. I did everything in my power to try and fix other peoples mistakes as soon as possible, but still they just bulldoze over you and refuse to take responsibility for their mistakes. I wish I was in a better financial position to do something about this in a court of law.

7mins to provide a quote!!!

The worst service I have ever received I am still waiting on feedback from them they keep making promises and dont keep their word I will not recommend them to anyone else. Very discussed

Brilliant service

It took them two weeks to advise me that they dont supply 10kg and 25kg boxes for international shipments. This info was only received after numerous e-mails from me querying incomplete deliveries of stationery orders required for a large volume of deliveries which I need to make abroad. Poor communcation and lack of customer service has let you down. We will be going elsewhere in future.

Flawless operation... Friendly and fast

The best by far! Great speedy service. Friendly staff

I have contacted Fedex 6 times today but no joy!!My parcel was cleared earlier in the week, i got told they will email me my invoice for R601, 40 immediatly so that they can arrange local delivery, 3 days later, no email, no joy, I phoned them today, every call centre representative says they are going to email the invoice.... Well believe it...it was never sent. I could of paid it and have the parcel on monday. Now i have to wait till monday and phone again coz the people are not doing there jobs! I want to speak to the manager!How many times should I call to get service???? Will Fedex reimburse the money spent on my calls to them with no avail????

Very good warehouse

Get the right call centre agent and its very good. I was lucky.

Excellent service. I’ve utilized their services on several occasions. Packages arrived exactly on time.

Friendly staff, fast and efficient service.

Always receive quality services. Unfortunately today system is down

Fast and Efficient

Was assisted by a very friendly lady Tswana speaking , she handled it very well ... and assisted me with my collection very quickly ... Well done FedEx Midrand Team ....

Collected a parcel on a Saturday which was scheduled for delivery the following Monday. Was quick and easy.

Phone lines dont work. No response to emails .

Excellent service, delivery come straight to your house... Fast,

Wont even get 1 star, pathetic, poor service

Quick and efficient. As federal as the Federal Reserve

The stuff members they treat people professional I honestly enjoy working with them

Pathetic service 101!

Fedex returned a parcel without my consent and charged my account. They refused to refund me. Fedex is terrible.

Loved

My order was not delivered on time. Poor customer service

Worst service i have ever experienced

Worst service ever. Dont use them.

Shocking service, parcel after 2 months still not delivered. Avoid at all costs.

Great and quick service

Great to use for imports

Fast and friendly.

Good service

Very bad service I need my delivery it’s has been 6days now

Service was on point.

Bad Service received Shipping to 4 days extra, without them delivering

Still waiting for my delivery i didnt know i could have go fetch it i would have done it Saturday poor communication

Sent a parcel on a Friday and it arrived in Sydney on the Monday

100% helpful

Friendly and professional

Late afternoon traffic can be a problem

Great service

Secured environment

Great

Great

Okay