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FirstShop
26 Mac-Mac Rd, Vorna Valley, Midrand, 1686, South Africa
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Ki
Review №1

Great headphones with slight noise cancelation!! Absolutely love them. If you work i a call center and dont need the extra noise around so you can zone into the call, these are definitely a must have. I love how the mouthpiece is so flexible and lightweight of the headsets themselves. I think it was a bargain purchase. First shop always has a good deal on their site.

Wa
Review №2

It was my first time ordering from FirstShop and it was good. There was a limited amount or local retailers that had the item in stock and FirstShop was definitely the cheapest. The only issue was the fulfillment of my order took almost 48 hours. Even then my order was delivered just on the 4 business day delivery estimate and their support teams were great. I would recommend and use them again.

Wi
Review №3

I think there is always nerves when you are buying over the internet from a website you have never bought from before. The reviews on here really helped boost my confidence, so thank you to everyone who wrote a review here (this is me paying it forward). The invoicing was nice, there one query I had was responded to quickly and politely. The item delivered was exactly what was advertised even though the price was heavily discounted, so dont lose confidence just because the bargain sounds to good to be true. It is too good and it is true!!!

Jo
Review №4

Order was processed smoothly; good value. One downside was the order broken down into 3 different packages, and delivered on almost consecutive days. No explanations given, or requests to me as to my preference: deliver as soon as available or wait to bundle into one consignment. Every delivery is both a covid and security risk, not to mention sustainability issues with packaging and additional courier travel.

Sh
Review №5

The best service delivery I have experienced In a long time, not only were my parts 3 days early, the moment I had a problem with the 1 package not being delivered. Not their fault by the way, it was left in the delivery van, their support staff lept into action and sorted the issue within minutes. And the people were so polite as well. I cant praise them enough

Ab
Review №6

Bought a great 2.1 speaker setup for my desktop. Price was equally great.Service stunning as usual, and delivery was prompt

Ro
Review №7

The pricing was very competitive and the service was incredible. In fact the product shipped from Johannesburg to Durban and I had the product in my hands just after lunch the following day. Great service!

Da
Review №8

Honestly just amazing! I was sceptical at first but I was seriously blown away. :) Firstly the price...Literally unbeatable. I got an incredible bargain on the Logitech Z906 5.1 surround sound system, and secondly I ordered on a Sunday and I had my parcel on Wednesday already, I received my invoice and tracking number for courier updates all the way and I am in an outlying area so I was expecting 5 days at the least. Absolutely brilliant service, I will use you again. Thank you & WELL DONE FirstShop!!!

Vu
Review №9

I recently bought my Targus laptop backpack and the process was easy as ABC, on top of that the delivery was very quick, impressive! I am absolutely happy and I will be making future purchases with them. Furthermore, I called another day and the salesperson went extra mile to get stock of original battery for my Dell Latitude.

Ch
Review №10

I recently placed my first order with FirstShop, where I received the most excellent service. I could get hold of them very easily and their response time was excellent.Their pricing is also extremely competitive and delivery charges are low. All around very happy with my experience and will support again.Area to improve on - please provide tracking details on parcels once dispatched.

So
Review №11

I was hesitant in the beginning being the first time to purchase. But Payment and invoice confirmation was almost immediate, delivery service was excellent, the product quality was very good. I recommend using this Firstshop.

Pe
Review №12

Fisrtshop Service is great - Easy to use Website with accurate stock tracking. Pricing is also great vs other competitors. Only thing that was a bit trouble some was the notification when an item is sent to be delivered or handed to a courier.

Le
Review №13

It was effortless. I called, I payed and the next thing I know my parcel is delivered to my front door. So quick. Not used to such excellent service.

Je
Review №14

Great service! Product we initially ordered was out of stock, but they responded quickly and sent through a substitute item. Thanks!

H
Review №15

Please I advise everyone not to buy any product from FirstShop as they are selling 2nd hand used items.Ordered Logitech MK270 on Monday 26/07/2021 and received it on Wednesday 28/07/2021.Everything went smoothly and I was very impressed by FirstShop as it only took 2 days. Until I found out what they sent to me.I got home after work and was so excited to unbox this. However when I looked at the actual Logitech box, I knew something was wrong. The box was loosely closed with the sticker being kind of dirty. (Attached picture for the evidence)Then I opened the box and took out the mouse and noticed the mouse wrapping was poorly done. Ive been using Logitech product and I know the level of QC they have. Logitech would have never wrapped mouse like this (Attached picture for the evidence)Also, at the bottom of the mouse, the three plastic base where they directly touch the surface as you use, have scratches (Attached picture for the evidence)So I inspected the USB receiver and no wonder it has scratch marks on the gold pins (where it touches USB port) which is a clear sign that it has been used previously (Attached picture for the evidence).I took out the keyboard and found out one bolt was missing (Attached picture for the evidence) and other bolts have signs of unscrewing.Also the rubber support at the bottom of the keyboard is not aligned properly so every time you type something the keyboard will shake even on the completely flat surface(Attached picture for the evidence, bottom left rubber is not touching the surface whereas bottom right rubber is touching the surface properly).In conclusion, Im almost certain that someone used this product for about one or two days and returned the product to FirstShop due to whatever reason. Then FirstShop re-wrapped the product and just sold it to me like its new and unused.This is clearly fraud and I demand FirstShop to investigate this and report this to the management level.-------------------------------------------------------------Replacement review:After sending my email to FirstShop, they have contacted me to assist with the replacement, the lady was very kind and helpful which I really appreciate.Whole procedure was convenient enough and everything went well and the delivery took place promptly.I received the product just now (within 3 business days) and after inspecting the replaced one, I actually think it is Logitechs issue. The serial number on the box does not agree with whats on the Keyboard and the mouse.Also, although there is no missing bolt on the keyboard this time, it is still not balancing properly on flat surface.Still some scratches on the gold pins and mouse.After doing some research, Logitech tends to dispatch products like this to retail shops but with some discount. And I think this is exactly why this specific product is selling at discounted price at the moment.Im actually tired of doing the replacement procedure again, and there is no guarantee that I will receive proper product so Im going to check this when I get home and if it works fine (mechanically), Im just going to use it as it is.To Firstshop: I wouldnt imagine you guys sending me a faulty product again. Thank you for your assistance. As mentioned above, I really appreciate the effort you guys put in after receiving my complaint.However, it would be nice if you guys can investigate this matter and follow up with your supplier. (Logitech? if you receive stock directly from Logitech) and prevent this from happening again.

Le
Review №16

I desperately needed ink & we live in the sticks, but FIRSTSHOP were absolute stars. Best service, efficient & excellent prices. Also good customer care. What more could u ask for.The only stop is FIRSTSHOP!!!🥳

Mi
Review №17

A great telephonic & online experience. Excellent guidance and speedy delivery made the reasonably priced product purchased a good first time experience.

St
Review №18

Fantastic service. Extremely willing to help and delivery was fast.Overall pleasant experience, 5/5.

An
Review №19

Efficient as always with clear and prompt communication. It is always a stress-free experience when purchasing from FirstShop. Highly recommended!

An
Review №20

I bought Office 365 Family from FirstShop. What a pleasant experience. Not only were they the cheapest, but the process was smooth AND it was delivered the next day!Would definitely recommend them and use them again. Great service and pricing!

Co
Review №21

I have to admit, my experience ordering quite difficult to get items were seamless, the guys were pro-active and booked out stock from their suppliers to secure my order in advance and before I had time to inquire about delivery, I already received the ETA. Well done guys, keep up the good work and service!

Le
Review №22

Ordered from FirstShop the first time last week. Never been so happy with my order before, it arrived so fast, I ordered on Thursday and got it on Friday. The quality was also amazing. Thank you very much, will definitely order again.

Jo
Review №23

I Purchased a Logitech Keyboard & Mouse at very competitive price (Lowest on the keyboard & had stock available of the mouse – unlike most retailers)The online purchase completed in the afternoon was simple & very user friendly with every product spec & detail you would ever need to make a wise buying decision. The keyboard was delivered the following morning after the courier telephoned to check if we’re at home while on route. Delivered 10 minutes later.I was informed that as the mouse was being sourced from a different point of dispatch it would be delivered within the next two days. It was delivered the following afternoon.They also return calls as they promised. Promised twice to phone back in 10 minutes… & they did. Unheard of!After the delivery I received follow-up mails from FirstShop & subsequent mails from their customer liaison offices checking if I was a satisfied customer & thinking me for my purchase.An absolute Incredible experience dealing with a retailer who is totally customer-centric, offers a Wow factor in customer service while dealing with professional staff who are very knowledgeable of their procedures & sincerely care.I could never buy another IT product without checking FirstShop FIRST……& hoping to find a reason to buy from them.

Mi
Review №24

Very Happy - placed order got immediate order confirmation and all went smooth and quick until I received my products

Di
Review №25

Competitive pricingSlow delivery. Would have been 5 stars if delivery was on point

Mo
Review №26

First time ordering from you and I am well pleased, especially the turn-around time and good prices. Thank you!

Pe
Review №27

Price was very competitive and the order was processed immediately. The order was delivered very quickly

Re
Review №28

The purchase of the router was excellent, website worked as expected, quick and efficient. The delivery portion, was terrible, even though the website indicated that delivery would be done within 2-3 workdays, i had to jump in after 6 workdays to phone FirstShop and the courier company to get my router delivered.

ge
Review №29

I. ordered my item and no nonsense 3 days later got my delivery, thanks.

Le
Review №30

I’ m so satisfied with the amazing service I order an item on Saturday and have the parcel the following week day know that is good no wait amazing and magnificent service. Thanks a million for everyone who make it possible and thanks for the whole FirstShop team and workshop and firm and i will always keep your name high where ever i GO. Keep up the amazing service and more than satisfied with my parcel and my purchase and the great and excellent service I bought with it.Regards

Su
Review №31

This has been my best online shopping experience ever - the first time to make use of First Shop! I ordered a Logi Webcam camera, that was advertised for R571 cheaper than any stores I could find in Pretoria. I ordered it on a Monday 13h00 and received it the next day, 19 hours later! 5-Star Service! I can highly recommend FirstShop!

Jo
Review №32

Great service! Bought a Logitech MX Master 3 from FirstShop after having compared prices from other online stores. FirstShops had the best price, however I was very pleased when they delivered on the day after I ordered!

De
Review №33

I normally only order online from Takealot, but FirstShop had the particular product R200 cheaper than anywhere else. The online ordering process was simple, communication was great and the shipping cost was under R50. Parcel arrived in 3 days to an outlying area.

Ri
Review №34

Absolutely amazing quality and service, bought a Logitech G Pro X Superlight from them and I am extremely pleased

Th
Review №35

THE SERVICE WAS EXCELLENT BECAUSE THE HENRY EXPLAINED THE WHOLE PROCESS TO BE BEFORE PROCEEDING WITH THE ORDER. IF I WAS TO RATE HENRYS SERVICE TO ME I WILL GIVE HIM 100% AND I HOPE WHOEVER WILL BE ASSISTING ME NEXT WILL CONTINUE WHERE HENRY LEFT, THANKS ALOT HENRY FOR THE WONDERFUL SERVICE.

Da
Review №36

Absolutely brilliant service and customer care from First Shop like no other as they deal with you direct online via their chat box and you request their professional staff to assist in whatever you want to buy and it gets done. Just like that in a flash, or shop on the online store and place your order. Delivery can only be praised as fast and efficient. A big thanks goes to Colin Jordaan for hes professionalism in assisting with all my rather technical questions. I sure will use First Shop again and again. Full five stars.

Ta
Review №37

Got best priced computing devices delivered on time with no glitches at all.

En
Review №38

FirstShop is great. I bought the HP 123 ORIGINAL cartridges, both the Color and Black at whooping unbelievable total price of R446.99, which is just around the price of only the Black cartridge at most shops. and they delivered the following day.

Jo
Review №39

Awesome experience, great pricing! Item as advertised, brilliant mouse!

Ja
Review №40

They falsely state product availability on their website then refuse to refund.Scammers.

Ga
Review №41

FirstShop were professional, helpful and I received the printer in good order and expediently !

Mo
Review №42

Purchaseed the Logitech MX Keys Keyboard on FirstShop, seamless process and quick delivery. Thumbs Up from me.

Ga
Review №43

So far I have never had a bad transaction from FirstShop. I have made several purchases from them and my deliveries have all been on time and the support I have received when I had questions has been prompt. Thank you for your service in the IT industry.

St
Review №44

Placed the order around ten oclock in the evening and received delivery by noon the next day!! To receive such great service in a country where service is really bad is phenomenal to say the least. Excellent price and brilliant service keep it up guys and thank you very much! A huge shout out for First Shop!!!

La
Review №45

Product was easy to find on the website, pricing was excellent. Shopping experience was seamless and delivery happened when promised. Very happy with service and my product

Si
Review №46

My experience with FirstShop has been pleasant. The online stop is functional, secure, responsive and provides multiple payment options to complete your order. I was also impressed the communication after completing the order, they kept me informed throughout, I never felt the edge to call or email them about my order. My order was shipped on time, less than a day. So I am happy with the service and offerings.

Da
Review №47

Experience was excellent and delivery was made within 2 days after my purchase. Product was also greatly priced and would recommend First Shop to everyone.

Tr
Review №48

I ordered my product and it was my first time ordering from Firstshop so I wont lie I was kinda scared. My friend however informed me that his company buys from Firstshop so I become confident. After a day I tried to contact Firstshop and I didnt get a response via email than I saw that they have a Facebook account and I messaged them through messenger and to my surprise they replied within less than 20 minutes. They informed me that they will have someone look into my query. I received a email shortly after there response from Facebook and they informed exactly what was happening with my product. This made me more confident in the business. I received my product on the day they said it would come. I would definitely buy more products from Firstshop. I honestly think that if you guys keep up the communication with your customers you really do make them more confident in your business.

Fr
Review №49

Excellent service and fast delivery - Will recommend any time

Av
Review №50

Response time was great. Delivery was good. Was one little hiccup with a query I had but was easily resolved.

Ol
Review №51

I got the best service ever. The person who helped really listened to my demands and acted accordingly

Ya
Review №52

Quick Delivery, item as described, many thanks First Shop

Cl
Review №53

They delay in delivering and their phone doesnt seem to work and they respond emails after a long time. You are likely to get frustrated

Le
Review №54

Excellent service received from FirstShop. Pricing, communication and service delivery all of a very high standard. Will definitely recommend them and will go to them for future IT purchases. Keep up the great service.

Al
Review №55

Pretty good first purchasing experience. Good(s) received as per advertised. Reasonable delivery timeframe. Only downside being that feedback on order status could be improved.

Gl
Review №56

The original ink cartridges I bought from FirstShop were the lowest price around and delivery was prompt with updates sent at each step. Really excellent service. I will definitely use FirstShop again.

KP
Review №57

Received my parcel right on time, at my door step. Excellent service well done keep up the good work.

Cl
Review №58

This was the first time I have made use of FirstShop. Placed my order for four HP ink cartridges as prices were good compared to other online suppliers and FirstShop had all of the stock I required. Delivery was prompt and online buying experience was good. Thank you! 🙏🏻

CM
Review №59

Very good experience. Super fast delivery. Pricing hugely competitive. Courier was super efficient and polite.

Al
Review №60

Great price, great service and great product.Thank You!

Ch
Review №61

Quick, convenient and hassle-free. I received my goods the very next day after placing an order!

Br
Review №62

Found a few great deals on the site and was pleasantly surprised upon checkout to see cheap shipping rates! Items arrived next business day, really enjoyable experience. 10/10 would shop again👌🏼🔥

Mu
Review №63

Had the pleasure of purchasing an item online. Their after sale service was excellent.

Do
Review №64

Speedy service, got my Logitech wireless mouse before the estimated delivery time. The mouse is pretty quiet and battery life seems to be pretty good too. Mouse response immediately upon inserting the usb connector (no lag time before it starts responding)

Mu
Review №65

Best service ever from First Shop. I ordered 10 laptop bags, received my confirmation of purchase, tracking number and within 2days they delivered my goods.Good prices too. Thank you

Si
Review №66

Efficient service and timely delivery of goods ordered. Will use FirstShop again.

Jo
Review №67

Ordered 5x Jabra Evolve 20 headsets for our company account (weve been using FirstShop for a while) - received as advertised within a week, good service. The only minor annoyance is no invoice was available online or attached to the delivery which our accounts department needs.

Ma
Review №68

Excellent service. Delivery arrived very soon after placing my order. Must be honest i thought the website was a scam at first... only after calling their offices and speaking to an actual human did place my order with FirstShop. Im glad i did.

Ma
Review №69

Had great service. Ordered the product in the morning and the same day it was delivered. I was really impressed.

Ly
Review №70

Great service received from Collin Jordaan.Order was received on time.

To
Review №71

I’m very please with my order and I I’ll be making another one very soon. Even the delivery was very fast. Thank you FirstShop.

Jo
Review №72

Worst on-line shopping experience to date. Ordered Yealink Conference phone where it showed IN STOCK. Week 2 and Tia is still struggling to find an update on the product, which they dont have IN STOCK.

So
Review №73

Order and Delivering seamlessly.Received delivery within a day.

Ja
Review №74

First and not last order with First Shop. Cheaper than national supplier, delivery fast and efficient, friendly driver too, called did not just hoot. Sensible use of packaging. Great job, thank you.

Di
Review №75

I had a wonderful experience using FirstShop for the first time. Prices are competitive and all products were sent within a few days apart from one item which was delayed due to the warehouse being closed due to COVID. Through the process of the product being delayed Tia from customer service reached out to me and kept me in the loop at all times.I will definitely use this company again in the future.

Ja
Review №76

5 Stars for excellent service.I ordered my Western Digital 6TB internal hardrive late on a Friday afternoon, I was always kept up to date on the status of my order along with all the relevant documentation, invoices etc.My order was packaged and delivered to me on Tuesday before midday.Time and consideration was taken to bubble wrap my drive as it is a fragile piece of hardware.Very happy with my purchase and I will definitely be purchasing more items from this shop.Thank you.

Ca
Review №77

My experience shopping on FirstShop was just amazing! There is no other word to explain the experience. Firstshop kept me updated on my order daily and it was easy tracking my package as well. I also received my package very fast which made my experience better regarding my business that I run on my side as well, that means that I were able to get the items to my clients even faster! Will definitely be ordering and using FirstShop again for all my shopping!

Sa
Review №78

Placed my first order for printer cartridges, initially they did not have stock of 3 of the cartridges. They kept me updated throughout the process and sent me the cartridges as soon as they received the stock, the entire process took less than 7 days and this included a public holiday! Fantastic service, oh and the cartridges were much cheaper than everywhere! Highly recommend!!

ni
Review №79

Brilliant service, fast delivery, best prices. Very happy with my purchase :) highly recommended for any tech products.

Ad
Review №80

The order took longer to get to me, it was said that it wil take 2 to 3 working days. but almost waited a week due to technical problems or something.pricing was not bad at all.

Th
Review №81

Thanks to FirstShop for the excellent service provided by your delightful employees, I would love to recommend your company to anyone who needs deluxe products at a cheaper price. I would compare prices to at least three difderent retail shops before buying and FirstShop beat the prices by 20% - 30%. Please feel free to add my endorsement to any promotional product you have in the future. Your happy customer, Billa Bong.

Re
Review №82

Great service and great prices. Highly satisfied

An
Review №83

Superb service and speedy deliverySuperior product quality and exactly what was expectedIn todays highly competitive market with cheap alternatives with poor quality it is comforting to know you can still get legitimate, honest sellers out thereWell done Firstshop, excellent, will definitely do business with you again.

Im
Review №84

We got a great deal on a Microsoft 365 licence from FirstShop. I was a bit concerned that is was going to be couriered rather than sent online but it took two days to arrive on my doorstep. Excellent price, excellent service!

Ro
Review №85

This is a great web site. Good prices and prompt delivery. I will use them again for sure!

Wi
Review №86

Great service. Very professional and received my package timiously. I could even track the delivery process. I will purchase again as the site is up to date, relavant and price was good. I therefore recommend this site to anyone who wants a no nonsence professional service.

We
Review №87

Good delivery, good product. Will use them again. The Frist Shop comes highly recommended.

Ta
Review №88

Im a very skeptical person when it comes to ordering things online. This is mainly due to so many complaints that Ive viewed online and heard from people I know but after my experience with First Shop and their swift next day delivery I must say I was impressed. The device I ordered works perfectly and Id highly recommend First Shop for online orders because thats how great their service has been for me.

Da
Review №89

Fast and exceptional services, delivery was within less than 2 days from placing the order. Got the Logitech MX Vertical Ergonomic Mouse.

Ma
Review №90

Highly recommend First Shop! Id originally placed in order with a different supplier because they advertised same day collection. Needless to say that didnt happen. I ordered via First Shop expecting it to take 3-5 days, but my purchase arrived the very next day. Thats fantastic service, especially during level 4 lockdown. Will definitely be buying from them again.

Me
Review №91

Excellant service :-) Received our goods earlier than expected and was an overall great experience.

Bi
Review №92

I recently bought a Logitech K780 Multi-Device Keyboard and the keyboard layout is not the same as what I ordered. The shift, Enter and slash keys are in different positions as well as the shift key being much smaller in size. The image you advertise on your site is not what I received. Upon speaking to one of your staff via chat I was told that -We only have one variant, we do not have multiple variants available of the same product to accidentally send you the incorrect one by mistake. The one that was ordered are the only ones we have available unfortunatelyThis felt like a pretty condescending reply. I wish I got the item that I ordered as you are basically falsely advertising the product.Edit : They clearly dont care that they are misrepresenting a product as they still havent changed the image.

陈一
Review №93

Very fast .Thank you :)

Le
Review №94

My experience with FirstShop has been an absolute pleasure. From affordable pricing, ease of checkout and the speed of delivery (made me question if they had air drones working their delivery orders). Would definitely make it a habit shopping online with them.

Ho
Review №95

Had a flawless experience with my purchase of a Redragon SEYFERT Microphone and I am very happy with what I received. Also the cheapest I could find. I definitely intend to do some more shopping on the FirstShop site, and I look forward to more satisfying purchases.

Je
Review №96

Very happy with the good pricing and service that I received. I placed my order on Friday evening and my package arrived on Monday. No fuss, no issues, and highly recommended.

Ri
Review №97

Best price and same day delivery!

Li
Review №98

Great and easy buy. Good communication relating to your order and speedy delivery!

pe
Review №99

My online ordering and purchasing was hassle free and would recommend FirstShop to anybody. When i called to enquire about the product i felt if i was the most important person. I wanted my purchase to be delivered before a certain time and date and they arranged delivery even 1 day earlier. FirstShop is definitely my choice of online store.

Ia
Review №100

The experience of dealing with Firstshop is always a pleasure. The delivery was fast and always what I ordered.

Information
67 Photos
100 Comments
4.7 Rating
  • Address:26 Mac-Mac Rd, Vorna Valley, Midrand, 1686, South Africa
  • Site:https://www.firstshop.co.za/
  • Phone:+27 11 790 4450
Categories
  • Computer store
  • Electronics store
  • Office equipment supplier
  • Office supply store
Working hours
  • Monday:Closed
  • Tuesday:8AM–5PM
  • Wednesday:8AM–5PM
  • Thursday:8AM–5PM
  • Friday:8AM–5PM
  • Saturday:8AM–5PM
  • Sunday:Closed
Payments
  • Credit cards:Yes
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